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Business Profile

Burglar Alarm Systems

AMP Security, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Reviews

This profile includes reviews for AMP Security, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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AMP Security, LLC has 2 locations, listed below.

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    Customer Review Ratings

    3.32

    Average of 160 Customer Reviews

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    Review Details

    • Maura M

      Date: 04/21/2025

      We have been trying to close our account for 2 months and no luck. We have called and called and left message after message. When they do call us back they tell us that there is no one available to close out our account and call back later. By now our bill is now over $100.00 and we already have a different alarm company.

    • Tamara H

      Date: 04/05/2025

      I was a happy customer for years until I had to have the account transferred from my husband's name into my name. After having to establish the account in my name TWICE, they still had a hard time finding the account but no trouble finding the closed account under my husband's name. Was told twice a technician would either come out or contact me - neither happened. Final straw is when after I "cancelled" the account that never even got set up, there was an automatic withdrawal from my bank account. My bank and eventually *** confirmed that withdrawal came from the closed account. I had to have my bank put a stop pay on *** so no other transactions could be done. Do not do business with this company. 0 stars

    • Rickey E

      Date: 01/31/2025

      Rickey E

      Date: 01/31/2025

      Salesman misrepresented this contract. Company will not listen to customer complaints. My strong advice is do not use this company for your security services. You will not be able to cancel the service without significant charges. Its very frustrating dealing with customer service department.

      AMP Security, LLC

      Date: 02/10/2025

      ******, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have. 

    • moira a

      Date: 12/06/2024

      moira a

      Date: 12/06/2024

      THIS COMPANY IS A TOTAL SCAM!! THEY DESERVE ZERO STARS I called and cancelled in February 2023 and they said they also needed a letter of cancellation. They said they never received my written letter of cancelation. They continued charging my credit card $99 a month and my husband hadn't noticed until my card expired and we got a collections threat from them. We haven't had their equipment for almost 2 years and they never even contacted us to see why we were "offline!"They sign you up with ease but make it hard to cancel. They are robbing people blind and even took a cancellation fee at the end. I am DISGUSTED that these kind of people are in business.

      AMP Security, LLC

      Date: 12/09/2024

      *****, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have. 

    • Jimmy S

      Date: 09/18/2024

      Jimmy S

      Date: 09/18/2024

      ***** was patient and understood that I am slow moving from one spot to the other to reset my camera, smoke detector and health alert. When we were disconnected. I was called back promptly. I was also informed that in the event of a disconnection of the call. he would call me back. All of this made getting my system back on line a breeze. simple step by step. I move smoothly from one section to the other. I went from general customer serve to technical, to scheduling to to added a authorized user. I talk with ***** of the technical section. ****** with extending my service for another three years and ***** for scheduling my installation date and time. My name is ***** ***** if you want to contact me.

      AMP Security, LLC

      Date: 09/20/2024

      *****, thank you for taking the time to leave such a detailed review! We appreciate you pointing out what we did right, and we will strive to provide many more of our customers with the same quality of service. If there is anything we can do to make your experience even better, we are all ears!

    • Patrick R

      Date: 09/14/2024

      Patrick R

      Date: 09/14/2024

      This company is shitty! Dont sign any contract with them. They will keep taking money out of your bank account. Even that you cancel with written email and call in after the contract is expired.

      AMP Security, LLC

      Date: 09/17/2024

      *******, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have. 

    • Ron M

      Date: 09/03/2024

      Ron M

      Date: 09/03/2024

      ***** was very helpful with my issue & had no problem with me getting my payment to them in a few days.

      AMP Security, LLC

      Date: 09/06/2024

      Thank you so much for your 5-star review! We're thrilled to hear that ***** was able to assist you and provide a smooth experience!

    • Naseer A

      Date: 08/15/2024

      Naseer A

      Date: 08/15/2024

      Very patient and very helpful. ******* deserves 10 star or more!

      AMP Security, LLC

      Date: 08/22/2024

      We appreciate your business, thank you for the 5 stars!

    • Gattis L

      Date: 07/13/2024

      Gattis L

      Date: 07/13/2024

      I am done with this crappy unprofessional company. Shotty and illegal business p0ractices. I was given a renewed contract that I was unaware of and now they tell me it will cost me approximately $1100 to terminate. Before my first contract ended , I contacted AMP smart and requested a contract end date. The contract end date was provided and a few weeks later an AMP Smart representative called me and informed me that they were upgrading their system and the current system that they installed was incompatible and I would need to upgrade free of charge to me if they were going to be able to continue to monitor my home. I questioned the upgrade stating that I had no intentions of renewing anyway. The representative on the phone assured me that i would NOT be charged. they sent a tech out to install a new system and a couple of days after the upgrade install , another AMP Smart representative shows up at my door stating that I had to sign for the upgraded equipment and once again assured me that I would not be renewed or charged. Well wouldn't you know it? approximately 1 to 2 weeks later I received an email stating that I had renewed for an additional 5 years. I was scammed and they will not let me out of my contract. Run from this company. I feel they are criminal!!

      AMP Security, LLC

      Date: 07/15/2024

      ******, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have. 

    • Brooke N

      Date: 06/18/2024

      ******* was friendly and very helpful! I needed to notify AMPsmart about the death of my husband since he was the one who signed us up for the service. ******* said that he was very sorry for my loss and gave me all of the information that I needed to email back to AMPsmart for notification. A great conversation!

    AMP Security, LLC is NOT a BBB Accredited Business.

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