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          PurpleAir, Inc. has 1 locations, listed below.

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            Business ProfilePurpleAir, Inc.

            Air Pollution Measuring Equipment

            Contact Information

            12411 S 265 W

            Draper, UT 84020-5412

            Visit Website
            (800) 474-0696

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Real-time Air Quality Monitoring

            Business Details

            Location of This Business
            12411 S 265 W, Draper, UT 84020-5412
            BBB File Opened:
            10/29/2019
            Years in Business:
            8
            Business Started:
            12/28/2015
            Business Started Locally:
            6/29/2018
            Business Incorporated:
            6/29/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Adrian Dybwad, Owner
            Contact Information

            Principal

            • Mr. Adrian Dybwad, Owner

            Customer Contact

            • Mr. Adrian Dybwad, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/20/2021

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Hi,I received a purpleair air sensor as a gift over a year ago. When I received the sensor I tried to set it up but was unable to. Upon contacting their support team many times they told me the sensor would not work because it had the wrong label/bar code. They said they would send me a new sensor but one never arrived. I followed up a while later to see if it had been sent with no reply.I contacted their support team again later and had to re-explain everything. Now I've contacted them 3 times and provided very clear instructions that I need a new sensor sent to me and confirmed my address. They respond to me that I need to confirm my address (which I've done several times) and then close my ticket and it starts all over again.I would just like to receive a working sensor to replace the non-working one they sent me. I would also like them to send me the working sensor 1st so I can return the non-working sensor in that box. I would also like purpleair to pay for the shipping both ways because this was a gift sent to me and all additional shipping costs are a result of purpleair sending me a sensor with the wrong label which has prevented it form working.Thanks for you assistance,Luc
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Gaius G

            08/05/2024

            Purple Air had a great concept. Unfortunately, they have ZERO customer service and support.We have contacted them with issues repeatedly and they don't even acknowledge our correspondence.One simple issue is that our account email needs updating. On their web site they inform customers that only ******************** can do such and update and that customers are supposed to contact them to ask for the change.They have ignored our pleas for help.Furthermore, they ignored our request for tech support for a failed monitor.We even were ready to buy more monitors from them, but they did not respond to us at all, so we are buying others with much better customer service (AirGradient).

            PurpleAir, Inc. Response

            08/06/2024

            ****, we did respond. It just took a few days. Sorry we could not be providing an immediate response.

            Local BBB

            BBB Mountain West

            More Info on Local BBB

            BBB Reports On

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