Complaints

This profile includes complaints for Prestige Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Prestige Financial Services, Inc.

  351 W Opportunity Way Draper, UT 84020-1399

  
• 

  Prestige Financial Services, Inc.

  PO Box 26707 Salt Lake Cty, UT 84126-0707

  
• 

  Prestige Financial Services, Inc.

  1420 S 500 W Salt Lake City, UT 84115-5149

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was repossessed due to an employee not stating that I needed to make the payment that day. I paid the money on July 9 and still havent received my vehicle. They claim to have a 4 business day hold and then they say itsa5 business day hold. I havent received any information in regards to pickup

  

  Business Response

  Date: 07/16/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Prestige to conduct a Voluntary Repossession 6 years ago. This was a verbal agreement. Months went by and the car was not picked up, although up to this point they were threatening to repossess the car. I then followed up by phone calls and emails to assure pick up. Repeatedly the pick up address was confirmed, and I have emails with details. After a year the contact stopped and it was left on a property. Over the years, periodically they would ask me for the pick up address but never came. Now they are attempting to collect over $15,000 for a car that is worth less than $2000

  

  Business Response

  Date: 07/11/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

• Initial Complaint

  Date:06/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prestige company has violated my medical protected information. My mother just recently passed eight months ago and then I was diagnosed with breast cancer stage 2 and I had not told my family. My father had a stroke and aneurysm and doesnt function properly. So I have not shared my medical due to not wanting him to get sick. Prestige agent called my dad and stated she is in the hospital and been sick are you aware of that and my father called me as I was getting treatment and needless to say my dad ended up in the hospital from stress with a tia ******* I called the company and the young lady stated they had the right to do it and a supervisor supposed to called me back and it has never happened as of today. I have been furious with this company and they called my job and did the same thing and HR advised them they cant release my health information and she hung up.

  

  Business Response

  Date: 06/25/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21889286
  
  I am rejecting this response because:I feel their should be some legal process for violating my HIPAA rights and the company confirmed it happen so why she we go back and forward about this matter. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/02/2024

  We reached out to our customer directly via email to discuss their additional concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21889286
  
  I am rejecting this response because:
  Im currently reaching out to lawyers to see if they can handle this matter because the company assume no responsibility for the action of there agent but shes no longer with the company but the time it took to respond to me after I requested a supervisors and assistance in this matter is beyond resolving with ***********;
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to surrender my vehicle over 5 years ago due to unforseen circumstances. Recently Prestige Financial reached out to me to set up a payment plan to pay off the balance. I agree I owe the money I am not disputing that my issue is I have an agreed upon amount they automatically deduct from my bank, here is the rub. Every month they deduct this payment and turn around and report me as late. They response is because it was a charge off they do that. Why was this information not told to me when discussing the bill. I wanted to make this right but they just want to s**** me.

  

  Business Response

  Date: 06/21/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a vehicle through prestige and were set up with smart pay. Which we were told would draw from our account twice a month essentially splitting our payment in two. The money is drawn on time as agreed but not applied towards our balance on time making all our payments late and the principal payment much smaller. Our of an almost $700 a month payment only $40 are being applied to the principal. We just want out of the smart pay option so that we cam pay down the balance more efficiently.

  

  Business Response

  Date: 06/18/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21855604
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Presitage Finance is the lienholder for my car. In April, I wanted to surrender my car, and ***********************, Late Stage Collector 1, advised me that the paperwork submitted by the dealership had a different VIN number than my title. She advised me that I would need to go to the *** to have the matter resolved. However, both the title and my sale contract from the dealership have the same VIN. I would like to know what car I am actually paying for if the dealership application to Presitage has a different VIN. Presitage is stating they cannot provide me with that information. I belive I am a victim if auto loan fraud. I don't have the money to hire a proper legal representative.

  

  Business Response

  Date: 06/18/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

   

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I.m asking to resolve this payment issue with Prestige Financial services on my new account and I was scheduled to make my April payment in amount of $220.00 but I did contact the company that I was working on sending my April payment but it did accord on them receiving and i told them that i.m working hard to send april payment i know it pass due but i told them after April payment is completed i will pay *** and June together and they call my job and harassment and my boss contact me on this issue if they call my job again legal action will be taking I do have a lawyer....I explained to them that April/***/June will be paid on my Loan account #******* i need assistant. I working hard to bring this account current I aim to keep the vehicle....need more time on this account for this month.....to make three payments....that is required.....

  

  Business Response

  Date: 06/05/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I demand the immediate deletion of PRESTIGE FINANCIAL #******* from my credit report due to your failure to comply with the Gramm-Leach-Bliley Act (GLBA) and to dispute the accuracy of the information under the Fair and Accurate Credit Transactions Act (FACTA). The GLBA, also known as the Financial Modernization Act of 1999, mandates financial institutions, including debt collectors, to protect the confidentiality and security of their customers' personal information. To be GLBA compliant, you must: 1. Communicate to customers how they share sensitive data. 2. Inform customers of their right to opt out if they prefer that their personal data not be shared with third parties. 3. Apply specific safeguards to customers' private data in accordance with the institution's written information security plan. PRESTIGE FINANCIAL ,you are required to provide initial and annual notices to customers explaining these practices. However, it has come to my attention that your organization may have failed to: 1. Properly inform me about how my sensitive data is shared. 2. Notify me of my right to opt out of sharing my personal data with third parties. 3. Implement adequate safeguards to protect my private data as required by the GLBA. Your prompt action on this matter is crucial to prevent further harm or inconvenience to me. Failure to comply with this request may result in me filing complaints with the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC), as well as pursuing legal action. Please provide written confirmation that this account has been deleted from all credit bureaus within 4 days of receipt of this BBB complaint. I expect full compliance with the GLBA to prevent any further legal consequences.

  

  Business Response

  Date: 05/31/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at md*****@gopfs.com – Mariah D***** - Compliance Specialist

  Customer Answer

  Date: 06/03/2024

  
  Complaint: ********
  
  I am rejecting this response because there was no EVIDENCE given. I want correspondence proof of them complying with the GLBA. It has come to my attention that your organization may have failed to:
  1. Properly inform me about how my sensitive data is shared.
  2. Notify me of my right to opt out of sharing my personal data with third parties.
  3. Implement adequate safeguards to protect my private data as required by the GLBA.
  
  Prestige Financial is required to provide initial and annual notices to customers explaining these practices.
  
  Since you are stating that Prestige Financial is in compliance please provide PROOF of the initial and annual notices you sent to me by mail. Also please provide PROOF of the opt out notice of sharing my personal data with third particles.
  
  I am demanding PROOF of the correspondence history, if you cannot provide PROOF I am demanding an immediate deletion of this account being reported to all credit bureaus due to noncompliance of the GLBA.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/04/2024

  We reached out to our customer directly via email to discuss their additional concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at md*****@gopfs.com – Mariah D***** - Compliance Specialist

  Customer Answer

  Date: 06/05/2024

  
  Complaint: ********
  
  I am rejecting this response because I NEVER received correspondence history from Prestige. ANYONE can say they did this or that. I have demanded proof for over a week now and I am getting stall responses. This is now falling under 15 U.S. Code § 1681o - Civil liability for negligent noncompliance. I demand an immediate deletion of this account from all credit reporting agencies since Prestige FAILS to provide proof of when they sent their initial and annual privacy notice to me by mail. I never agreed to receive the initial or annual privacy notice electronically so advising me to go to their website or sending it to me via email WILL NOT be sufficient.

  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need help because Prestige Financial has caused me major financial harm due to their unfair and deceptive business practices due to their required usage of a GPS payment protection device they put on my car which causes the vehicle to not start. On 3.15.24 and 3.16.24 my vehicle would not start and I had a text exchange with customer service rep crystal. I asked her if they were going to send someone out to remove the device off my car since i wasn't delinquent and had scheduled the final loan payment. Crystal advised they will not send anyone out and that i had to remove the box myself. At that point Crystal emailed me directions for removal. The car continued not to start even after she said there was no signal going to the car because they had "turned it off in their system. Since i have to get to chemo appointments and therapy and i am off on disability, I need my vehicle to start to not interrupt my scheduled chemo and therapy appointments. I had to get a tow truck to have my car towed to the dealership. It cost me $125. The dealer diagnostic confirmed the car wouldn't start because of this stupid GPS tracking payment protection device. (Please see dealership invoice $464.40. So now i am out $589.40 because of their faulty box which they refused to remove. On 5.13.24 i received a letter dated 5.2.24 from Prestige saying they would remove the device at no charge. I called on 5.13.24 and spoke to a TJ and told him to review my account and explain why Crystal told me via text on 3.15 and 3.16 i had to pay to remove myself. TJ gave me a bogus email to submit my text exchange and invoices from dealership and get tow truck receipt. I called today 5.17.24 and spoke to Kenneth who told me there was no letter they sent. I told him i was looking at the letter and its dated 5.2.24. I am filing this complaint because of their deceptive and abusive practices. I am a cancer patient how dare they take advantage of a disabled person and cause me grave financial harm.

  

  Business Response

  Date: 05/31/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at md*****@gopfs.com – Mariah D***** - Compliance Specialist

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Prestige Financial Services for 1 year for my auto loan. My original term was 6 years. Due to my payments only going towards the interest and none towards the principal I offered a payout settlement to release myself and vehicle from their company. I contacted Prestige 6 weeks ago and offered ****** as a payout as for at the time my pay off quote was ******. I was told that ********************* the *** was the one to make this determination. I waited 21 days for a response while continued to contact the company weekly for an update. ********************* gave me a settlement amount of ****** and informed me that I had 30 days to pay the amount. 6 days after speaking with her I was sent a message stating that I had to pay the ****** by the end of the business day. I have been requesting documentation mailed to my address from Pestige stating that once I pay the settlement amount I will be at a zero balance and my title would be released. Prestige has denied me this documentation. ********************* and ********************* states that they will only send this agreement via email. I have given my personal and my work email, only for them to send me attachments that are blank! I have continuously explained this to them and have requested a hard copy for the bank and my records in fear of giving Prestige ****** and they not hold up their end of the agreement. I am still being denied this proper documentation as for now my credit has been compromised due to late payments. I was told that my account would stay under review at the time while a settlement offer was being worked on, however Prestige has threatened late stage collection and I have been forced to bring the account up to current while I am just trying to pay this ****** settlement and cut ties with Prestige. I still today am being denied the proper documentation mailed to me and am confused on why this is such a hard ask? I have received paper statements mailed to my home monthly from Prestige in the past. Professionalism plz

  

  Business Response

  Date: 05/14/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist