ComplaintsforProgressive Leasing, LLC

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Exchange a Mattress that I Leased from Mattress Firm. For another Mattress. This is 120 Night Exchange Policy. You are Supposed to wait ***** days to give the Mattress time to Form to your Body type. And This Mattress is Extremely Firm its not the Right one for Me. I called Mattress Firm. They said they can do the Exchange but Progressive Leasing needs to Contact them to Get the process Started. So I talk with Progressive Leasing. And they said that they would Help Me. But They have not Helped Me Exchange the Mattress. But Harassing me. Every day. I ordered Smart Box Spring and Adjustable Base theses 2 items are good! I ask them to let Me pay for theses two items while we are working on the Exchange for the Mattress . So I wont get far behind on the payments they Wont help Me with this Either And it took Progressive Leasing a month to set up My account . I called them so I get started with the payments and they told Me my account wasnt set up. By the time the account got set up. I was already 2 payments Behind because of them. Plus I had to Track down the Details of the Delivery ect.. Im not going double up on Payments. When I dont have to. The more they wait around to Exchange this mattress the more behind Im getting on payments. Or let me pay for the Box spring and the Adjustable Base. While they work out the exchange . I bought the mattress online. And the Mattress is the Same Brand of the Memory Foam pillows. I have but the Pillows are Extremely Comfortable. But the Mattress is not. All I want is to Exchange the Mattress. And Start over with the lease so Im not further Behind Progressive Leasing said they would help Me. But have not. They are not a ************ to do Business with.

  Business response

  06/12/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
  Your concerns are important to us. Thank you for your business and for allowing us to be of service.

  Customer response

  06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The *********************  will Contact Me. Within 3 Business Days. I ..look ?? Forward to Working Together to Solve This Issue. 
  
  Sincerely,  
  
  ***********************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Lease ID: ******** I went to ***** Jewelers in **************, ** for replace a diamond but the ring was no real. So I never picked up that merchandise from the store and they are still trying to get me to pay for something I do not have the store has it. The lease payments $460.53 which I can not afford on a SSI check.

  Business response

  06/07/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings ********************** Our **************** team is working with the retailer to obtain possession of the merchandise. Your concerns are important to us. Thank you for your business and for allowing us to be of service.

  Customer response

  06/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted the merchant told them someone did fraud and use my account for a purchase i din not make called my bank but ******** told the purchase was correct bank ask me to contact the again i did still dont want to investagate and give me my money they stold

  Business response

  06/05/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
  Your concerns are important to us. Thank you for your business and for allowing us to be of service.

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted this more than once regarding my account , I keep getting charged. My account keeps going up and even though I am making double payments biweekly , I have called more than once to get an answer but I keep getting told different things one person told the payments was 512 but now its 611 but i dont understand were my payments i made on my accounts dont seem to lower my amount of the purchased item. the company has treated me very disrespectfully and i have just been trying to pay on my account and come up with a medium agreement to pay my account off. this company has caused me so much stress and rudeness from customer service , I am also reporting them do to i am simply asking for help on my account to not run into financial issues and avoid late payments. i told them i do have a disability but they keep treating as if i don't understand which sometimes i do not but that does not mean treat me as if i am completing not able to understand . I wish to never go through this company again , plus i feel like the payments i have made or not moving my account which something is very off . please help me because i cannot get any help at all.

  Business response

  06/03/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department.
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
  Your concerns are important to us. Thank you for your business and for allowing us to be of service.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased furniture through progressive leasing in November of 2023, I was then living with my fiance. In March of 2024 I left my fiance due to him using drugs and I moved from the apartment. At the time the payments for the furniture was on auto pay directly from his bank account at **********. Once I noticed that the payments weren't being made, they were bouncing a week here and there. On May 11th 2024 I noticed the account was over $600 past due. I called progressive that day 5-11 and requested that the furniture be picked up, I wanted to return it. I was told that I would have to take pictures of the furniture before they would determine to come get it. I explained that I was not in touch with the person that lived there but would make arrangements to meet them there so they could get the furniture. Still she told me that I needed the pictures before anything could be done.Today is May 20th, I finally got in touch with apt manager to see if she could help. She informed me the person was evicted and the furniture he left behind was hauled off. So now I'm stuck paying for furniture I do t even have all because they didn't come pick it up 2 weeks ago when I called. They suggested to report it stolen, but isn't that filing a false police report and I can get in trouble for that.

  Business response

  05/21/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
  Your concerns are important to us. Thank you for your business and for allowing us to be of service.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a riding lawnmower from Lowes using progressive leasing. They was never clear on the actual start date of the first payment that being said they did not charge my account like they were supposed to until the following pay. Period where they said I was behind in charged double I did not have the money for a double payment that was not what we agreed upon it threw my account in the negative, I have tried to contact them numerous times and work this out with them but when I talk to somebody, they always end up hanging up the phone or they refused to answer my phone calls. Now they are continuing to hit my account throw me further and further in the negative , they are a very bad business. I do not recommend anybody using progressive leasing. I just want this payment arrangement taken care of or they can come get their product

  Business response

  05/08/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
  Your concerns are important to us. Thank you for your business and for allowing us to be of service.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a mattress from Mattress Firm on 5/13/2023 for *******. I called on 5/29/2023 to do a price match for $899.00 from the Sealy website. I called Progressive to pay the account in July but the balance wasn't reflected. I called back in Aug still nothing spoke to **** in Sept who again stated it wasn't updated. Progressive had been debiting my account every ************* Firm changed the price on 9/05 to $849.99. I had been in contact with MF for months to try and resolve this issue. I had called Progressive to stop pulling from my account but was told they could only change cards or accts but they had to continue to charge me and I could pay off the account which was now over the $849.99. In Jan my bank acct was overdrawn due to Progessive continuing to take money from my account. My bank acct is now closed and MF is no longer able to assist with this and now telling me I can return the mattress but that I no longer owe them I owe Progressive. I am not seeking a refund, even though I'm owed one, all I want is for this account to be closed and resolved. I now have a closed bank account on my credit plus late payments due to this issue. Please just close this account and resolve this issue! This has been the worst experience and will definitely not be recommending or using this service again!

  Business response

  05/07/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
  Your concerns are important to us. Thank you for your business and for allowing us to be of service.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a contract through Progressive Leasing for some items that I bought at Biglots in Medford, Oregon. I was planning on baking my pay it off with 90 days because I’m a California resident and was figuring that amount out when I suddenly realized I was being charged sales tax for an item that was purchased in a state that does not charge sales tax and it was not on the invoice. I called the company who proceeded to tell me after I got the second person on the phone that I needed to send them or business or tax laws because they didn’t have that information about organ not charging sales tax even though they indicated there was no sales tax on the invoice that they were financing for me. They proceeded to add to add sales tax to my cost of my items to pay it off and basically tell me to go suck a lemon and I wasn’t getting that income tax back and they were sending it to the state of California who was not even an entity in my purchase. I was in Medford Oregon. But I think that if they’re sending and I don’t know that they sent the money to California that’s what they say. Is this just to get an interest charge from people who pay it off in 90 days if they don’t have taxi just throw this on in the back door so maybe we don’t notice. I may be poor, but I’m educated so I don’t know what games are playing but refusing to stop charging me the tax for an item that there was no charge of tax on the invoice is a point that I file a complaint with you and Oregon and the state of California tax boards also. I’ll leave this in your hands as indicated I would like the $20. already paid.I just want this type of practice stopped before they devastate somebody financially .Sorry for the rambling you may contact me back or not. Thank you very much.

  Business response

  05/02/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

  Customer response

  05/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I spent an hour and a half talking to two different representatives trying to get a question answered of how you are charging California sales tax on an item that was purchased in Medford, Oregon a different state that does not charge sales tax. I was told that I had to get the sales tax records from Oregon to prove they don’t charge sales tax even though the invoice had no sales tax from the state of Oregon applied to it. It was a flat charge for the items. No sales tax included on the invoice that was sent to Progressive. the customer service reps were very dismissive. Think they truly thought I would contact any other agency. I would just continue to pay sales tax on an item that I purchased an organ that they have advised me was being paid to the state of California. If they want to email me the correct balance owed of the amount that was the original invoice minus the payments that I’ve made and what is owed for the 30 or 90 day payoff they may do that , but just close this out no, I don’t trust this company and I’m having a surgical procedure tomorrow and I don’t need the stress of having to start this all over again when they turn around and tell me when I do get hold of them they’re just gonna continue to act as a tax agency and apply a tax to an invoice that had no tax originally charged on it . I want this resolved. All I want is the correct honest balance without telling me they’re gonna have to do this and that and get the money back from the state of California I just don’t trust them now not after an hour and a half of being told they weren’t gonna stop charging me the tax already . I apologize to the Better Business Bureau at this point. I don’t want this out. They have my email they may contact me through that. 
  
  Sincerely,
  
  ******* *****

  Business response

  05/03/2024

  Your complaint filed with the Better Business Bureau was referred to the Compliance Department at Progressive Leasing. One of our agents attempted to reach you to resolve this issue but was unsuccessful. We will honor your request for communication to occur via email. An email response will be sent to you shortly.
  Thank you 

  Customer response

  05/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  This purchase was made in the state of Oregon, which does not charge any sales tax. These two items are in the state of Oregon. They were bought a gift from my daughter who lives in Oregon. These items have never been to the state of California, nor they ever going to be located in the state of California they are located in Medford Oregon.

  Per the California tax code, I have submitted in writing multiple times already that these items will never be in the state of California have never been in the state of California we never purchased to be brought to the state of California. They were purchased as a gift in the state of Oregon, yes to save me the money of the sales tax since I was up here doing it for my daughter anyway. being punished for buying my daughter gift in a state to save some money on sales tax as I have SSDI only as an income thanks to a great Workmen’s Comp. entry and an idiot who didn’t stop their car and hit me when I was stopped when they were going 65.  so every dime counts, every medication I pay for counts more is being able to do something for our family and trying to do that and paying the price of this company, not following the tax laws as I have put the links in here and put the information for the state of California. I have already done this and they still are telling me they’re going to charge it I sent them multiple emails with all the information that I can find on Oregon and California sales tax , but I think the link I’ve placed here is the one that to the heart of the and I feel I have fulfilled my obligation unless they want this notarize which I advise them to let me know and I will have that done immediately that these items are in Oregon, we’re always going to be in Oregon or never met for California . I don’t think I’ve misread this tax code. But if I have kindly let me know so I may profusely apologize to this company thank you very much. I appreciate your intermediary services on this issue. As a sidenote, I do have cirrhosis on my fingertips, so it is very painful to type. I use a lot of voice text and sometimes things don’t come out as clearly as they should, but I think my meaning and the tax law is clear unless as I said, I’m confused. 
  
  The sale is taxable even though the fabricator may later ship the property out of state according to its contract with the customer. In addition, if you deliver an item to a California resident at an out-of-state location, you should apply tax unless the purchaser states, in writing, that the item was purchased for use outside California. 
  Publication 101, Sales Delivered Outside California
  **********************************
  
  Sincerely,
  
  ******* *****

  Business response

  05/06/2024

  As stated in our previous email correspondence, tax collected on recurring payments is based on the address listed on the application. We have followed up with you in a subsequent email to address your additional concerns and request. 

  Thank You

  Customer response

  05/06/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  this response is not the Final response that I got from the company today via email. Once it comes across with the correct final email, then I will go ahead and close it out, but this one does not indicate that they have closed out my financial obligation to their company. I want to make sure that is correct information is documented here for the reason this is being closed out.

  Thank you for your time.

  Sincerely,
  
  ******* *****

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  You guys made me overpay for a lot of items :( and now want all my info even saying that i wont be accepted even if i did. So whats the point?

  Business response

  05/02/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

  Customer response

  05/02/2024

   
  Complaint: 21655834
  
  I am rejecting this response because: It is not showing that they will be paying me back the money they said and even accepted it 
  
  Sincerely,
  
  Kenzo Guadalupe

  Business response

  05/02/2024

  Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing. 
  Recently you spoke with one of our agents, and a mutual resolution was reached about the concern on your lease-to-own account. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. 

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have called progressive leasing several times and ask them to take my bank account off of my account that that I have with them. I called last week on Friday and asked them to remove the bank account I get an email from my bank this morning that says they tried to draft my payment today that is the third time that they cost me fees with my bank. When I called last Friday I told them I was sending a payment out via money order The payment has been sent out but they keep drafting my account.

  Business response

  04/26/2024

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩