Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for any mailings with this company. In fact, the email they are emailing is one I don’t even use often and yet I am receiving multiple emails per week ever since December 2024. I keep unsubscribing from each list but then I just get another new one right behind it. I do not want to receive ANY emails from ANY of their companies or websites.

  Business Response

  Date: 03/16/2025

  We promptly unsubscribed the email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to [email protected] or just reply to any email they receive from us and ask to be removed from all of our mailing lists.

  Customer Answer

  Date: 03/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although, I was selecting unsubscribe for every email.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started receiving emails from sites affiliated with BHC LLC, such as Recipe Reader and Cooking Professionally. In looking up these businesses, I see that this shell corporation has a history of spam email communications disguised as recipe sites. I want my email address deleted from any and all distributions from any and all entities associated with this LLC. Future emails sent to my address will result in my pursuit of my legal rights under FCC regulations regarding privacy. .

  Business Response

  Date: 02/24/2025

  Thank you for bringing this to our attention. We remain committed to upholding the highest standards of communication and user privacy.

  We sincerely apologize for any inconvenience caused and appreciate the opportunity to resolve this matter amicably. We regret that this consumer found our email communications to be unwelcome. We make it a priority to clearly communicate our opt-out policies and provide easy-to-use unsubscribe options in every email we send. Unfortunately, we do not see where this consumer reached out to us prior to contacting the BBB. Upon receiving this BBB complaint, we immediately removed the email address from our distribution lists to ensure no further communications are sent.

  BHK, LLC (not BHC) is a legitimate web publishing company dedicated to creating and sharing high-quality content, including recipes. Our mission is to provide valuable, engaging, and informative content to our subscribers. We are committed to maintaining the trust and satisfaction of our audience by adhering to industry best practices and regulatory guidelines.

   

  Customer Answer

  Date: 02/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving spam emails from Mamas cooking, Heartland cooking, Lazy cooking, Tour trivia, F.F., D. Bee, Recipe reader, my daily joke, etc. without agreeing or subscribing to such emails. These spam emails are almost sent to me everyday. I have unsubscribed using their links on their emails several times to no avail followed by more spam when those links are selected.

  Business Response

  Date: 12/19/2024

  We are happy to assist when people reach out to us directly. Unfortunately, this consumer's BBB complaint appears to be all we have right now, and the email address provided in the complaint does not appear to be real in order for us to assist them even through the BBB system. (We did check the email address provided, but part of the address itself suggests no email is being provided.) All a consumer needs to do to be removed from our mailing list is to either send an email to ********************************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists. Once we have the correct email address receiving our newsletter, we take prompt action to complete the request.

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving unsolicited emails from Easier Eats, Recipe Reader, Vivint Home Security, Command Cooking, Recipe Saver, Recipes Direct, Canvas Prints Promotion, Lazy Cooking, Cooking Professionally, Mama's Cooking, etc. I would like them to stop sending me emails from any and all of their solicitations.

  Business Response

  Date: 12/08/2024

  We have unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22620847
  
  I am rejecting this response because:  I am still receiving these unsolicited emails and even more.  School of word play is now sending me messages.  I would like all of these emails to cease.  Thank you.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 12/11/2024

  We have assured that this email address has been removed from our distribution list, including School of Wordplay messages. The user will not receive any additional emails from our brands. All a consumer needs to do to be removed from our mailing list is to either send us an email or just reply to any email they receive from us and ask to be removed from all of our mailing lists. Thank you.

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint against this company. They have dozens of "businesses" all linked to this address sending me multiple unsolicited spam emails every day. They say I never reached out to them (but my attempts to unsubscribe have caused them to increase the email traffic) and that I am removed from their lists. However every time I open my email 3 of the top 4 new emails are from them. In fact in the 5 minutes it took to compose this email I went back to double check and 2 new emails from this company are now at the top making it a clean 5 of 5 for my inbox.I demand to be ACTUALLY removed from ALL email lists, not a copy/paste message that I never contacted you. I also demand to know who they bought my information from and whom they have sold it unto. Buying and selling my personal information without my consent is a massive invasion of privacy. But I fear nothing short of a class-action lawsuit or the *** or someone stepping in is actually going to change their business practices.

  Business Response

  Date: 10/02/2024

  We are eager to address issues with consumers as quickly as possible. Unfortunately, the only communications we have received from this person have been through the BBB, which we have responded to and taken action. We promptly unsubscribed this email address from all of our distribution lists when we were notified weeks ago. If this consumer is still receiving emails from us, it is likely there is another email address that also may need to be unsubscribed. This can happen if consumers have more than one email address; each one must be unsubscribed. If there is another email address that need to be unsubscribed, that information has not been provided to us. The consumer can also click the unsubscribe link or reply to any email they received to be unsubscribed.

   

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out an Aldi opinion questionnaire and at the end they told me I had won a Tupperware set and all I had to pay was $6.28 in shipping. Now my credit card has been charged $6.28 and another $76.33 from the same source (CREATIVEARTISTSS READING WY ******** ******) I never ordered anything and I want my credit card refunded.

  Business Response

  Date: 09/23/2024

  Based on this consumer's complaint, it appears that they may have had an issue with an advertiser that advertised on our platform. We are not the advertiser, but we can help a consumer get in touch with an advertiser, as we did so in this case. Our records show that we responded to this person with the contact information to reach the advertiser to remedy their situation. Unfortunately, we are not affiliated with our advertisers and thus we are unable to help consumers with specific offers, services, promotions, or refunds, but we are always happy to facilitate connecting them to resolve any such issues.

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22303306, and find that this resolution is satisfactory to me.  I have contacted the advertiser and gotten a refund for the bogus charge.
  
  Sincerely,
  
  Mary Borgsmiller

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kept receiving multiple spam emails a day from different email addresses from cooking mama to Home cooking to anything else you can think of spammed will not be removed consistently unsubscribing

  Business Response

  Date: 09/08/2024

  We have unsubscribed this email address from all of our distribution lists. Unfortunately, we were not provided an opportunity to resolve this directly with them (prior to this BBB complaint). The consumer's email request and the BBB complaint notification arrived on the same day about four hours apart. Like this person did, all a consumer needs to do to be removed from our mailing list is to either send an email to [email protected] or just reply to any email they receive from us and ask to be removed from all of our mailing lists (but also allow us some time to receive and process the request).

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22254956
  
  I am rejecting this response because:I have since the last 24 hours still received spam repeatedly being sent with new email address from your IP all through Wordpress 
  
  Sincerely,
  
  Vima Saeegh

  Business Response

  Date: 09/18/2024

  Hello. It seems there may be another issue going on that needs to be reviewed to be resolved.

  We received your initial BBB complaint on 9/7. Our records and database show that no emails have been sent to that email address since 9/8. If you have received any emails from us since 9/8, it may be they went to another (different) email address or there is some other problem that we may need to review. If you have another email address that also needs to be unsubscribed, please share that with us at [email protected]. If you did receive emails at the same (unsubscribed) email address after 9/8, can you please forward the sample emails to us [email protected]?

  We are committed to ensuring you never receive emails from us or our affiliates again and will work to ensure this is fully resolved.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been sending me unsolicited spam email under various names - Mamas Cooking, Lazy Cooking, Heartland Cooking, Recipe Reader, recipesaver, commandcooking, cookingprofessionaly, recipesdirect,.lazycooking, floridasfunny, schoolofwordplay, .etc. Hundreds. Just on and on. I have not been able to successfully unsubscribe from these emails. I do not want to be on any of their mailing lists. They are an internet nuisance and should be shut down for harassment. I have about 50 filters set up and they just add new ones. Leave me alone

  Business Response

  Date: 09/08/2024

  We have assured that this email address has been removed from our distribution list. Unfortunately, this person never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. Likely this consumer is confused by what action "blocking" in their email inbox does and is not aware that their email service provider does not transfer that unsubscribe request to us. All a consumer needs to do to be removed from our mailing list is to either send an email to ************************ or just reply to any email they receive from us and ask to be removed from all of our mailing lists.

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22205958, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving random emails since Spring of 2024. I have been receiving unsolicited emails from Easier Eats, Recipe Reader, Vivint Home Security, Orangetheory fitness offer, Command Cooking, Recipe Saver, Recipes Direct, Canvas Prints Promotion, Lazy Cooking, Cooking Professionally, School of Word Play, Mama's Cooking, Good Clean Humor. I've sent them to spam so many times and they keep returning. Please tell this business to stop sending me emails.

  Business Response

  Date: 09/08/2024

  We have assured that this email address has been removed from our distribution list. Unfortunately, this person never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. Likely this consumer is confused by what action "blocking" in their email inbox does and is not aware that their email service provider does not transfer that unsubscribe request to us. All a consumer needs to do to be removed from our mailing list is to either send an email to ************************ or just reply to any email they receive from us and ask to be removed from all of our mailing lists.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month or two ago I started receiving tons of spam emails. I've been getting several every day advertising various businesses I've never heard of nor subscribed to, all redirecting from this business (to which I also never subscribed). I've repeatedly been trying to unsubscribe but the links provided don't work at all and/or I just keep getting more of them from different addresses. Nowhere in these emails does it actually allow you an option to remove yourself from the list of the parent company itself, only from the individual spam addresses. God only knows how they got my email in the first place, but having to spend ages removing them all from my inbox is just ridiculous.

  Business Response

  Date: 08/09/2024

  We do see this email address was successfully unsubscribed from Mama's Cooking prior to (us) receiving this complaint; it appears it was completed by using the provided (unsubscribe) link. Additionally, we have unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.