ComplaintsforGreat Resort Vacations

• Initial Complaint

  06/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Just like everyone else, we were invited to a presentation. We were given the pitch and we bought into the "non time share" subscription. That was on us. One thing that we will be seeking legal help for is how the salespeople are trained and how they pitch the offer. When we sat down with the rep, he said, "we'll do this the easy way and I'll give you the quick and easy version, because if I give you the other version, it will be too long and hard to go over everything in detail." So, we heard the "short version" that did NOT mention anything about the NON CANCELLATION POLICY that states that we cannot cancel the subscription even after we are done paying off the down payment/fee. Just like any normal person, we were super upset. And will be pursuing a lawsuit. It seems like many others have had similar experiences, so that helps to build a stronger case. Hopefully we can do something about this company and their Scams as soon as possible.

  

  Business response

  06/27/2024

  You attended our presentation and decided to purchase a membership on May 20, 2023. Yes, there is a cancellation policy and it is very clearly listed in the contract. It is directly above your signature on page three, in bold and all caps. You agreed that there are no verbal representations, see the Mutual Acknowledgment and Understandings page. Everything was provided in writing.  We follow the three-business day cancellation law. You purchased May 20th 2023 and tried to cancel January 12, 2024. Eight months later. You have used your membership to travel since you bought it in May 2023.
  When you purchased your membership, you chose to finance it. You were given a loan. I previously explained to you that you still need to pay your financing company back for that loan. However, you do not have to pay your annual renewal to keep your membership active. That is something you can cancel at any time. We are here to assist you with using your purchased membership. We hope you continue to travel with it and encourage you to utilize your concierge. If you would like a refresher class on using the website, we are happy to provide it. Call us at ************.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We attended a presentation by GRV for a travel club. There were two presentations: the first a slide show; the second a one on one (which became a four on one) explanation of the program. The slide show very briefly presented a confusing slide summarizing the program. Questions by us were deferred to the 1 on 1. In there we felt that our questions were either brushed off (e.g. someone else coming in could answer the question) or answered completely untruthfully. Based on the wrong answers we received, we decided to go ahead. We were rushed through the signing process by one clearly trained (in our view) to do exactly that. At one point we were told "I don't speak lawyer" by the representative, and therefore we could not have our question answered. At another, we were told that an attorney bought the program and "read every word", strongly implying that we should trust everything [and please don't delay us]. When it came time to attend a "training" for the program, we were shown a schedule that was completely full until the day after our three day rescind period would be over. Suspiciously, that day had no times unavailable. The next day, I tried to call to find out how to access the website for more information, It took a long time (I did not clock it) to reach someone. I was told I was not in the system and that I would not have access for up to two weeks. At our "training" **** refused to meet us in person as we requested because of our hearing loss, and we ended up on Zoom. When we finally learned the truth about the program and asked for a refund, we were told it was beyond the 3 day rescind period, and we had signed a contract. When we asked to speak with someone who could give us a refund, we were told that no one was available until Tuesday (4 days later) but they would call then. No call came. I called Wednesday, and was told by **** that there was no refund possible and it "was now well beyond the rescind period".

  

  Business response

  06/17/2024

  You purchased an Elite membership package which allows access to *** exchange points among other discounts on hotels, cruises, and more. We have created a Mutual Acknowledgments and Understanding page where we go over any misunderstanding that the new member may have, and spell out in simple language the commitments and facts about the product that they are committed to. As stated in the Mutual Acknowledgments and Understanding (see attached), members must activate their points first to use them in an exchange. The cost of activating points is $0.015 per point. This was explained multiple times and is very clear in the contract. It is disclosed no less than five times in the group presentation. *** points are not on the website. Members are instructed to call their Elite Concierge Reservationist when they want to activate points.Our Elite members receive the highest priority in the *** exchange. We provided an hour-long **************** class for new members, at our expense. During this class we go over the membership, point activation, and the website. Our **************** Manager notes that he spent an extra hour with you. You had a two-hour **************** class. Which was in fact within the rescission period on May 31st. You were provided a copy of your contract when you signed up.You had all the information available to you, including the cancellation policy (see attached). We are happy to put you in touch with an Elite Concierge Reservationist. We are also wiling to spend additional time with you in a refresher class, so you can get the most out of your membership. 

• Initial Complaint

  05/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We purchased membership into a DISCOUNT ************** that has NOT delivered. We made a down payment of $1400 and have made our monthly payments of $252.03 for 11 months to receive extreme savings on trips. We have received NOTHING from this company! We were promised an in person *************** Class, and a FREE trip for 2 to ********** that we have never received. We were also told and its in our contract that we would be receiving a free cruise or trip to ****** at the *************** class. Now they want us to pay for an annual fee of $349 above and beyond the monthly payment. I took a look at our contract and on page 14 our signature is on the page but the check **** next to the lined items it is not one we made. We were never explained what each of the things were. We were instructed to sign as an owner.

  

  Business response

  05/23/2024

  Our represntative has noted a meeting scheduled with these members in person tonight May 23rd 2024.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5/10/2024. Was sold a vacation an expensive vacation package. We paid in full. When we went to activate this package was told that they needed another they needed another $3,200 plus more fee's for the hotel. Buyer beware.

  

  Business response

  05/22/2024

  You purchased an Elite membership package,and you did pay in full. Your Elite membership allows you access to ******* RCI exchange points among other discounts on hotels, cruises, and more. We have not asked you for any additional payments.
  You signed the Mutual Acknowledgments and Understanding page in your contract. This page is created so we can go over any misunderstanding new members may have, and spell out in simple language the commitments and facts about the product that you are committing to. As stated in the Mutual Acknowledgment, page 10, Section 7, members must activate their points first to use them in an exchange. The cost of activating points is $0.015 per point.It is disclosed no less than five times in the group presentation, with a point breakdown and cost of an exchange fee.
  We do not want there to be any misunderstandings so we would like to do a retraining with you, so you can get the most out of your membership.

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were going to join Great Resort Vacation. We changed our mind within the 48hrs time that we signed papers. We gave written notice that wished to cancel the program and wanted our deposit back. We even hand delivered the notice to the business and they assured us that we would get our money back. They told us that we would get it back in 6-21 business days. It has now been 23 business days and we still have not received our money back.

  

  Business response

  04/18/2024

  We did process your refund by the twenty first business day. I have provided you a refund receipt via text and email. If you are not seeing the funds, please contact your bank/credit card company. If you had contacted us I could have addressed this sooner, but you did not reach out.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Great Resort Vacation inviting us for "Free dinner". on 2/7/2024 listen to their presentation. We got to their office at Mulan in ************** **. with few minutes to spare. ************ offered us drinks. My husband jokingly said "Oh, we are just here for free dinner". He said "No we don't offer dinner. Whoever it was, he's giving you wrong information". Then he started saying "we are selling vacation package not timeshare". The time came to listen to their presentation by T. VonKlienast. He made it sounds so great to go to vacations with the company. That they provide cheapest airfare, hotels, condo, air bnb, or cruises if you are a member. That hey give 100K points to use for these places to stay comfortably in great price. That they deal directly to hotels, airlines, and cruises if you are a MEMBER. Through out the presentation, the word CONTRACT was not mention. After his show we went back to our table. *************************, explained the business to us, that they are selling membership vacation package not time share. ****************, interrupt us with the pictures in his phone from the places and people he met. (from the country that I wanted to go back to) and left. It is now 8 P.M. We fill out paper works, put in $2,997 for 50K points membership as ****** suggested using credit card for points. He came back with more pictures to show us and 18 pages of papers. We start signing and initials the pages without reading them. We trust their words. I asked ***** "what if we want to cancel our membership? She said " just don't pay the yearly maintenance". Week latter, we got a call from corp. ****, welcoming us as a new member. He was urging us to up grade to 100K points for total of $15K when we refused he became rude. on 3/6/24 I called corp. spoke to ****, wanted to cancel my MEMBERSHIP. he said I can't cancel I'm in a CONTRACT. Argument went on. Read the 18 pages sure it said. Financed $6,993. for 48 mons. $205.05 monthly to my C.C. with 17.9% top of my C.C.%

  

  Business response

  04/11/2024

  You signed an agreement to purchase a membership. Your contract is very clear. The representative walked you through it and explained every section you signed. You were provided a copy of the contract and you had three business days to review the contract, access the product, and cancel at that point. You did not cancel as per the contract.The representative told you that you can cancel your annual renewal any time. You paid your down payment of $2,997. You chose to finance the contract. On the very first page of your contract is a worksheet that breaks everything down. It lists the sale amount, the down payment amount, the amount you chose to finance,and your future monthly financing payments. You signed in several places confirming you saw and agreed to the price and terms. You spoke to our representative a month later wanting to cancel, he said that cancellation was no longer an option. After that conversation, you chose to pay off the whole contract. I am the one you spoke to when you made the payment. Unfortunately, cancellation is no longer an option at this time. We are happy to have the concierge assist you in utilizing your purchased membership. We also can offer a retraining class on your membership and the website. Please contact us at ************ if you would like to schedule that.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My partner and I were enticed by Great Resort Vacations in August 2022 with a promise of a free trip to Vegas or San Diego, leading us to sign a loan through Monterey Financial. We soon found it difficult to book the promised trip and realized the amenities fell short after payment. Additionally, the requirement of a yearly membership fee on top of our loan payments made scheduling vacations difficult, with numerous hurdles and unfulfilled promises about flight and hotel bookings. We consistently found better deals online. Customer service was elusive, redirecting calls away from their Utah office without providing direct assistance. Despite blocking access to our member portal for not paying the yearly fee, I had saved the contract documents. Since failing to pay our yearly membership, my previous partner has received over 2 calls daily from Great Resort Vacations for more than 6 months. The loan contract with Monterey is inflexible, complicating our situation further following our split, with both our names on the loan. Monterey’s staff were unhelpable in resolving our issue.

  

  Business response

  03/08/2024

  If you are experiencing issues with the promotional trip, we are happy to assist you. Unfortunately, you are past your cancellation window for your membership. Your annual renewal fee is optional, you do not have to pay it. You simply call the concierge service and tell them you are not interest in paying this year and ask them to discontinue the phone calls regarding the fee.  If you are finding better deals elsewhere, we encourage you to utilize the one hundred and ten percent price match guarantee. We will match the price you have found (as long as it is the exact same booking) and we will take an additional ten percent off of that. This enables you to get the best deal and save the most. Your concierge can assist you with that as well, ###-###-####. As for issues with your financing company, we would be more than happy to put you in contact with our Accounts Receivables Manager here at corporate, and she can help you with Monterey. There is a solution for removing one person from the loan, please call corporate for more information ###-###-#### 

  Customer response

  03/11/2024

  
  Complaint: ********

  I am writing to express my dissatisfaction with several aspects of my experience with Great Resort Vacations, stemming from ambiguities in the contract terms, restrictions in member access, and overall service quality that have significantly impacted my customer experience.

  Upon reviewing the contract provided at sign-up, I was unable to find any details regarding the 110% price match guarantee, a key feature that was not highlighted during the initial sales presentation and conspicuously absent from the written agreement. This discrepancy has left me with unresolved questions and concerns about the integrity of the sales process.

  Moreover, my inability to access my online account due to the non-payment of the annual membership renewal fee has compounded my frustration. It is perplexing that access to crucial information and the ability to manage my account online are gated behind an additional yearly charge, on top of substantial monthly fees. This practice seems not only unfair but also counterintuitive to fostering a transparent and accessible customer service environment.

  The lack of clear information on essential terms, such as the exact nature of the "exact same" booking condition for the price match guarantee, is another significant oversight. Such critical details should be clearly outlined in the contract or readily available to all members, rather than obscured or withheld. The difficulty in obtaining straightforward and direct answers from customer service only exacerbates the issue, suggesting a gap in the training or knowledge of your support staff, or possibly an over-reliance on third-party call centers that may not be fully equipped to handle specific inquiries.

  My attempts to navigate these challenges and seek resolutions through customer service have been met with considerable difficulty. The experience has been marked by repeated attempts to communicate with representatives who seem unable to provide direct assistance or substantive information. This situation has led to a perception of indifference towards customer concerns and a lack of accountability from Great Resort Vacations.

  The recent indication that a solution might be possible for removing a person from the loan is a small glimmer of hope in an otherwise disheartening experience. However, it also underscores the lack of clear and helpful communication in my previous interactions with your company. The fact that this avenue was not presented earlier in my numerous attempts to address the issue is both frustrating and disappointing.

  I am compelled to submit this complaint to formally request a thorough review and resolution of these issues. It is crucial for Great Resort Vacations to address these concerns promptly and effectively, to demonstrate a genuine commitment to customer satisfaction and service excellence.

  I look forward to your prompt response and a detailed explanation of the steps your company will take to rectify these problems.
  
  Sincerely,
  
  ****** *********

  

  Business response

  03/15/2024

  We stand by our previous statement and offer. We are happy to provide you with instructions on how to remove someone from the contract, but you need to contact corporate at ###-###-####. I am not seeing that you have contacted us about that. I spoke to you myself about a login problem on February 6th and you did not mention any other issues. You were made aware that you would be required to pay an annual fee to keep your membership active. This is in your contract on several different pages. We talk about it in the presentation multiple times and we discuss it when you sign the agreement. The price match guarantee is explained in the Owners Education meeting you attended. If you would like more information, you can call the concierge service and they will be able to answer your questions at ###-###-####

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have booked the same type of reservation at the same resort in Las Vegas for 4 years in a row now. The “premium” room that we have booked is 1 bedroom with a full kitchen. The actual resort does not call it premium, they said they could classify their premium rooms as a 1 bed full kitchen or a 2 bed full kitchen. They said their “standard” would be considered their 1 bed partial kitchen. We again booked the same premium room on Sept 1, 2023 for our spring break which is the first week in April 2024; through our account we have helped book the same room for 5 other families this year with GRV’s help. Last year one of the families paid for a premium room but the resort said that GRV only booked a standard room, our friends had to pay the difference in price to be upgraded to the room they should’ve got in the first place and then GRV did end up issuing a check for the difference because they said it was their fault they booked a standard instead of a premium. GRV did try to make it right, it was SUPER frustrating at the time. Fast forward to now, we have just double checked with GRV the rooms we booked are for premium because of the incident last year. They said they booked all standard rooms….?!?! After a back and forth email string with them they said “premium” and “standard” have nothing to do with the room, its only a reflection of the price, that they talked with RCI to confirm the bookings that were made (through our vacay pkg, GRV helps us book through RCI). We called RCI directly, they said it was not booked through them, it must’ve been GRV directly to the resort. We explained when we booked 6 rooms it very clearly said premium 1 bed full kitchen on the site as it did the last 3 years, we always double check. The format of how you book has changed for the umpteenth time, the concierge is being anything but helpful in trying fix their mistake and even on the confirmation it says nothing about standard!! We just want what we paid for, nothing more or less.

  

  Business response

  03/08/2024

  As our product fulfillment manager has explained in her message to you. “On our website, we use the following terms to designate a price bracket and/or time frame of the condo week inventory. Those terms are "Less than 30 days", "Regular/None" and "Premium". So, the condos you booked were in that premium category which means the inventory and the pricing weren't less than 30 days (which signifies our lowest-priced inventory) and they weren't regular weeks either with a mid-price point and more than 30 days out. Premium is more than 30 days out and in the higher bracket price-wise over less than 30 days and regular weeks. I have met with the director of our company over this particular situation, as well as have reached out to the property directly as well as our suppliers about your concerns. We've gone through your bookings both past and present with a fine-tooth comb and for further clarification. Additionally, we've involved our IT director to ensure there was nothing on the technology side to affect your bookings as well as ensure that kitchen types or room types have ever been displayed on our condo resort inventory. Here's what we discovered.
   
  Last year when you traveled you booked the same resort, nearly the same dates, and the same unit sizes. Upon your arrival at the resort last year, you chose to upgrade your room to a one-bedroom condo with a full kitchen as that is not what was confirmed at the time you booked. Because you are a valued member we paid the upgrade fee for you as a one-time courtesy. This year when you booked you confirmed the same thing unit type., given the kitchen issue last year we urge you to call our concierge staff so that they can ensure you are given the exact amenities you request. Plus, our staff will be able to offer any additional extras you might be interested in as well.
   
  When we did some deeper investigating and met with our supplier and the hotel, they both were in agreeance that premium is not a term that they utilize in their contracts with one another to signify any type of kitchen amenities or room types. The word premium is not even passed from our supplier through our API feed. Once we invited our IT director in on the meeting line as well, he verified that the word premium is something that we use to signify a price and/or timeframe as well as a tracking for our management staff.
   
  Finally, I wanted to let you know that we did look into seeing about the possibility of you upgrading and seeing what the costs would be to do so. At this time, we are unable to offer an upgrade because our supplier has no additional inventory and the resort is sold as well. As one final offer, I am willing to ask our supplier to cancel and refund these if you'd like to go that route as well.”
  We were informed that you opted to keep your reservations. We are happy to offer a retraining on the website and set you up with one travel manager to work with exclusively. 

  Customer response

  03/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I understand that your terms do not transfer across to other vendors. You also do not use the other terms that vendors identify their rooms as. For example Tahiti Village uses the term Moraya (sp?) for their 1 bedroom partial kitchen and the Bora Bora for the 1 bedroom full kitchen. If you would list these on the your site to clearly distinguish between the rooms, this would have 100% avoided the problem. BUT, when we booked the rooms for the last few years, in the description it clearly stated full kitchen, as it did when we booked them the very last time. I wish I would've taken a screenshot as proof to show what we were booking. In 2022 we booked rooms for our stay in 2023, at the time of our booking, the only option was 1 bed full kitchen, there was no other options or listings for the time we selected, we had no other choices. Then continuing to our stay last year we never upgraded any rooms at all, we were never asked nor did we have the option to upgrade. When we went to check in, they confirmed our check-in and stated something to the effect of a general check in phrase, "we show you have x rooms for the bora bora, is that correct?" Obviously it was because that is what we booked. 1 of the rooms however was booked as the lower quality room even though we all paid the same price for all the rooms. Which clearly indicates an error on whoever called the resort to book our rooms, but it was fixed, so it's all good. But again, on your confirmation you have never specified any type of "premium" "regular" classification nor have you clearly stated which rooms were booked at the resort we went to, which could leave it wide open to any interpretation you choose to use. 

  As far as you paying the upgrade fee, we were never informed of this by anyone at any time at GRV. When we booked again for our upcoming trip, we called to clarify what were were getting because on your site it clearly said 1 bed full kitchen, nobody ever told us about any extras that we might be interested in and I feel you are being deceitful about this to try to save face in the BBB process. I know this isn't true for 2 reasons, 1. we were never asked about this nor told there was any extras available, and 2. this resort doesn't offer extras! They have a spa, but you have to book all of those things separately once you are already there. We have talked with RCI, who the resort said it was booked through, and they confirmed nothing was booked through them and they don't see any extras for that location either.

  You stated you did some "deeper" digging to find out premium isn't used by anyone else besides you?? That doesn't even make any sense because in your very first paragraph you explained your use of the term premium and how it applies to your listings... That is like saying, "Hey we called every other company we work with and I'm just letting you know they aren't familiar with nor do they use our internal company jargon." OF COURSE THEY DON'T!!!! It is your own lingo, so no, you didn't dig "deeper" to know that. Then you said your IT director, "verified that the word premium is something that we use to signify a price and/or timeframe as well as a tracking for our management staff." This continues my point that I feel the only deep digging is the hole you're trying to get out of but not fulfilling your end of what I ordered.

  The last point you mentioned that I wanted to comment on is that I know the resort has no other rooms available, they told me this themselves when I called them a couple weeks ago so I was very much aware at the time we started to contact GRV directly and before they were offering no help whatsoever. NO we do NOT want to cancel the reservations, we are still planning on going. We will be moderately inconvenienced with the plans we are settling for by not getting the ones we expected we would have. GRV has been pretty good up until this point, but I feel the ball was dropped on this one then booted off the court. And no, we don't necessarily need a retraining of how to use the site, we just need the other end of our purchase agreement held up in the future when we complete a book, and we will be getting a screen shot or a copy somehow of every single transaction we make through your site so when this happens again, you can't back out of it.

  
  Sincerely,
  
  ***** *******

  

  Business response

  03/15/2024

  We stand by our previous statement and offer

• Initial Complaint

  02/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is a complete scam. The only reason they are still in business is because they keep scaming people into purchasing their membership. We were selected as "winners" for a free round trip 4 day vacation with fights included. We still have yet to receive that despite following their instructions to use this other company for free trip, however that company did call me to try and sell me something completely different. They usher you to sign this contract without even giving you time to read it. In 4 minutes my husband and I had been tricked into signing something we didn't even get to read. They said they were selling a travel membership that gets their members discounted rates all they have to do is go to their site pick where you want to go and boom cheap rates. The rates are NOT cheaper. Matter of fact they are higher. We were told they would remeimburse us if that happens but that's no where in the contract and not true. They insinuate they do fights too they don't. We used their site to book our anniversary trip and it was far more expensive through them than through the hotel. We paid 350 for 3 nights when we could have paid 45. They make you finance their membership which will cost 11,560 in the end. They also require a guest fee and membership fees for each year that you have to pay that will run you 599. They also reserve the right to change anything in the contract to try and make it as hard as possible to get out of. The 3 day cancelation is truly unreasonable as well. They want in writing in 3 business days; notification of cancelation or you can not cancel. They don't even allow you access to their "discounts" until your membership class, where they give you a login and password. Even though the contract states I was to have immediate access. How can you see if you like a service in 3 days if you can not access it until 7 days later? This company is a complete scam they need to be shut down.

  

  Business response

  02/14/2024

  The cancellation policy is very clear. You have access to the product before your three business days are up, see page 15, directly above your signature. As for paying for your membership, you chose the financing option, instead of paying in full. We provide wholesale prices and you get incredible savings on condos, hotels, and cruises. We do not represent that we are able to get discounts on flights. We have a 110% price match guarantee, so that you always get the lowest price out there. We would like to offer a retraining class, so that you can get the most out of your purchased membership. Please call ###-###-####, so we can schedule you.

  Customer response

  02/14/2024

   
  Complaint: ********
  
  I am rejecting this response because: You do not have access to your membership online which you are told you need and will get on your "training day". Furthermore, each and every time I tried to make a reservation I found cheaper rates directly with the company.  This includes the one and only time I used your service and spent a lot more through your membership. Car rents I have found cheaper directly with the rental company and same with your crusies they are cheaper when booked with the cruiseline directly.  You are a fraudulate company and this is exactly why you won't give members access untill after the cool off periods so they can't see that you are selling nothing at wholesale and charging 12000-20000 dollars per membership. We would like all our payments to stop and we would like a full refund. Also, what about the fact that your trip vochers with cascablanca are never honored. Followed all the steps recieved nothing. After being yelled at; for an hour, by your representative I am convinced of the fraud your company commits every day. You don't need just my experience to see that you are a shameful company scamming people daily and trapping them with your cool down period "cancelation policy" the only one you give because the law requires it. 
  
  Sincerely,
  
  **** ****

  

  Business response

  02/16/2024

  We stand by our previous statement.

• Initial Complaint

  12/22/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed up for a membership with Great Resort Vacations, I tried to cancel due to extenuating circumstances regarding family issues I will not discuss here. I was told that I am just outside of the cancellation time. sense then, I have received countless calls and letters to restart my membership and pay the yearly fee. this is despite my repeated requests to not be contacted anymore. Ideally I would like a refund, I understand this is extremely unlikely due to the time, and previous conversations.At the very least I would like to not get any more calls or correspondence from Great Resort vacations, this includes the telemarketing calls from outside call centers that are representing Great Resort Vacations

  

  Business response

  12/27/2023

  I see that you spoke to ******** our Member Experience Manager about this. She directed you to the Concierge (Renewals/RSI), as they were the ones contacting you. I have contacted the ******************* at RSI, the Travel Managers, as well as their Director of Operations and instructed them to stop any and all contact. I have also contacted our Vice President of Marketing and instructed all phone numbers provided to us be put on the Do Not Call list. There should be no further contact. If you have any more problems or concerns, I ask that you reach out to me directly, so I can immediately address them. ***** ************

  Customer response

  12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩