Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month after receiving the contract, I tried cancelling it while I was making monthly payments for the down payment of the loan. It was not pointed out specifically about the 3 day right of rescision, so I was over that, but I went into the local office to try to get it canceled because I found out after the presentation & signing the contract that I was facing several surgeries, like carpal ************ replacment. They didn't care & said I could try calling corporate & ask for a refund, which I did explaining my medical **************** didn't care either. I know airlines will cancel & issue refunds for medical issues, but this company doesn't want to participate in something like that no matter the hardship it will cost their customer due to medical bills.I wasn't provided my login info or anything else until my down payment was made, which makes it past the 3 day right of rescision. The limited training I received was by phone, didn't last long & the guy just wanted to make sure we left a 5-star review before we ever used any of the services. I received a call while I was in a meeting to go over training, told him I was in a meeting, he sent me a link to his ****** calendar, so I put in a date & time for him to call me back & never received that call. Since signing the contract in Novermber 2023, I used the services one time for a trip to SLC May 2024 & had to find my own accommodations because every time I called the conceirge, it took them a long time to call me back, by then what I wanted was already booked for the dates I wanted. I found my own ************* said they could negotiate a cheaper rate when I gave them the **************** never happened. I feel this company is nothing but a timeshare rip off company, don't deliver on their promises & over charge ($7000 for their conceirge services) & having to pay to redeem my points on top of the yearly renewal fee. If there is class action law suit on this company, I hope I'm contacted about it.

  

  Business Response

  Date: 04/30/2025

  Were truly sorry to hear that your experience with us has not met your expectations, especially during a time when youre facing significant personal and medical challenges. We value every one of our members and always aim to provide clear communication, support, and service.
  Regarding the contract and the right of rescission, we do include this information prominently in the agreement, and it is signed directly beneath the disclosure. While we understand that your circumstances changed shortly after signing, our team reiterated multiple times that cancellation outside of the legal rescission period is not permitted. However,in good faith, we did offer to restructure your payments to better suit your situation.
  Access to your membership benefits began immediately upon enrollment, and the temporary ID listed on the Mutual Acknowledgment and Understanding page was provided for your use until your permanent ID was issued. Additionally, your completion of the owner education session and subsequent full payment of the contract indicated your satisfaction at the time.
  Our concierge team made repeated efforts to assist you, as evidenced by detailed communication records. They responded promptly to your inquiries, presented multiple vacation options, and followed up to finalize your selection.
  In addition, you contacted us in September of 2024 to inquire about your membership points. Our representative reviewed your questions with you at that time. You also mentioned that you had misplaced your promotional trip certificate, and we promptly issued a replacement for you.
  Please note that Great Resort Vacations Elite is not a timeshare. Our service is a membership-based travel platform offering flexible options, competitive rates, and personalized support. We also understand that ongoing costs, like point redemption fees and annual renewals, may be inconvenient if your financial situation changes. These are optional and not required unless you choose to maintain your membership beyond the initial term. If you would like to cancel the renewal please call ************.
  That said, if you'd like a refresher on how to fully utilize your membership benefits, wed be happy to schedule an additional one-on-one training. We also invite you to join our regular webinar sessions available on the member site and continue to utilize the concierge service.
  We want to assist you with getting the most out of your membership. Please feel free to reach out if you'd like to schedule further support. ************

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23194274
  
  I am rejecting this response because:

  At no time after the presentation, and going over the contracts do they specifically point out the 3-day right of rescission. I only knew about it because I read the contracts before I went in person to see if they could refund my money. The lady who went over the contracts with me was at the office when I went in and she stated this time abou the 3-day recission, and after I explained why I wanted to cancel due to medical reasons, she said I could call the corprorate office and let them know of my situation and that there may be something they could, but that it was their decision. So I called corporate explaining my situation and again,I state they didn't care.

  Their response:  We value every one of our members and always aim to provide clear communication, support, and service.

  If you truly valued your members and wanted more business from their word of mouth to their friends seems you'd have worked a little harder to make me satisfied, but you didn't.

  Your response: Regarding the contract and the right of rescission, we do include this information prominently in the agreement, and it is signed directly beneath the disclosure.

  Yes, it's in the contract but at no time was it specifically pointed if I needed to cancel for any reason, and I didn't know about medical problems or surgeries untill about a month later so how could I possibly know I would need to cancel. And in your response you state that "outside of the legal rescission period is not permitted."  It could be permitted if you were sympathetic to my situation and I'm sure corporate could have made a decision, but they chose not to do the right thing, in my opinion, putting me in further financial hardshiip. You stated: "However, in good faith, we did offer to restructure your payments to better suit your situation." At no time was I give this choice. Was it by phone call, in writing, or what exactly?

  Your resonse: "...subsequent full payment of the contract indicated your satisfaction at the time."  It certaily did not indicate my satisfaction. I paid it because I felt like I had no choice or be sued or sent to collections for non-payment.

  Your response: "Our concierge team made repeated efforts to assist you, as evidenced by detailed communication records. They responded promptly to your inquiries, presented multiple vacation options, and followed up to finalize your selection."  Promptly could mean 20 minutes, 30 minutes or anything quicker than when they got back to be so 'promptly' in your eyes aparently doesn't mean the same to me. Several hours later is certainly no prompt. And I was still not presented with a lower fee on the ****** I found they said they could negotiate. 

  Your response: "In addition, you contacted us in September of 2024 to inquire about your membership points. Our representative reviewed your questions with you at that time." Yes, he did, which I still don't fully understand, but having to spend MORE money to activate those points, plus paying yearly member ship fee on top of the $7,000 membership is ludacris. Still no idea what I'm paying for with that $7,000. 

  Your response: "You also mentioned that you had misplaced your promotional trip certificate, and we promptly issued a replacement for you." Yes, you did, which is surprising and I only did that so I had proof of what I was SUPPOSED to be given in the packet, which that clearly wasn't and had to call for it. That should never have happend.

  Your response: "We also understand that ongoing costs, like point redemption fees and annual renewals, may be inconvenient if your financial situation changes. These are optional and not required unless you choose to maintain your membership beyond the initial term." Yes, my financial situation changed about a month after I signed up which I explained. IF those fees of point redemptioin and annual renewls are optional, then why am I being harrassed on a weekly basis to pay at least the annual renewal fee. I even get recordings about my travel account needs attention. I've told your office several times when they call I'm not interested in renewing. They even said I could sell my membership to a timeshare type company online. So if you aren't a timeshare, then why would a timeshare company be interested in buying my membership? They didn't offer to give me further help in where or how I could sell my membership, which the lady at the office even mentioned I could sell it with no further information on how that could be done.

  If you would like to cancel the renewal please call ************. --- You can use this as a formal request to cancel my membership and STOP CALLING AND HARRASSING ME. I don't need to deal with that between my surgeries and the pain I'm in.  

  Sincerely,
  
  ********** *******

  

  Business Response

  Date: 05/01/2025

  We stand by our previous statement, and believe everything has been made very clear in our response.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to the contract I signed, the company would refund our cancelled contract within 21 days. It has currently been 28 days and we have our credit card company looking into it as well.

  

  Business Response

  Date: 03/20/2025

  I kindly encourage you to review your contract again, as it specifies a timeframe of 7 to 21 business days, not a full 21 days. Please note that business days are Monday through Friday, weekends and federal holidays are not included.
  It appears that the 21 business days have not yet elapsed. If you had reached out to us directly, I would have been happy to provide you with an update.
  Should you require further information or an update, please feel free to contact us directly at ************.
  

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No matter how much i pay the balance never drops below 3000. They won't let me cancel at all. I've had it for two years never used it and have tried canceling multiple times. I can no longer afford it and they still won't let me cancel and instead give multiple fees charging even more. This is a scam and I want out

  

  Business Response

  Date: 03/27/2025

  Your membership was purchased in September 2023, and as outlined in your contract, our cancellation policy provides a three-day right of rescission. Since you did not cancel within that period, and chose to finance your membership, the terms of the contract remain in effect.
  Unfortunately, there have been multiple returned payments due to insufficient funds, which has resulted in fees. Late payments have accrued additional fees as well. We kindly remind you that making timely payments will help reduce your outstanding balance. We encourage you to reach out to your financing company at ************.
  You have received the product that was purchased. It is entirely your choice whether to utilize it, and we understand that circumstances can change. Please note that while financing payments must continue until your loan is paid in full, you can opt to let your membership become "inactive" by not paying the annual renewal fee. If you choose to do so, reactivating your membership is always an option. You can reach the renewal department at 828-220-6177.
  If you have any questions or would like assistance, please feel free to contact our concierge team at 828-220-6176. Additionally, if you would like a refresher class on using the product to get the most out of your membership, we’d be happy to schedule a session at your convenience. Please call us at 866-223-4929 to arrange a time.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went into this presentation for a gift they offered, we sat through the presentation listened to what they had to say. We were surrounded by 6 different representatives stating this was something amazing. So we decided to give it a try, we wanted to do some research before we initially purchased but we were not allowed to leave and come back if we wanted. They kept offering more trips and incentives so we gave them our info and decided to try it out. the price continued to go up as we went on. They told us we had 3 days to make a decision which would be the following monday. we did some research and we initially had some more questions, in case they couldnt answer the questions we had also typed out a formal letter stating we wanted to back out of this contract and were doing so within the given 3 working day time period. We went back down to the office to see if we could get answers to our questions and if not to give them our formal letter of termination as it stated in the contract. We show up only to find the doors were locked we tried to call but no answer. This is an innapropriate way for a business to act, and we have saught out legal council if they wish to not resolve this issue. we have tried to get on the website with the login info and we cant even log in to see anything. We keep getting an error message.

  

  Business Response

  Date: 03/20/2025

  You attended a presentation and purchased an Elite membership with us on February 27th. The promotional trip is given whether or not you purchase a membership. The travel for our promotional certificates is provided through a third-party company, ************************************* has traveled millions of guests, and have been in business for over 40 years. Given your continued presence during the presentation, it seems you were interested in the membership, as you chose to remain.
  At the time of purchase, you were provided a copy of your contract, which clearly outlines the terms, including how to cancel. While our ****** sales office is closed on Mondays, our corporate office is open. Regardless, the contract specifies that cancellation requests must be sent by mail to the address provided within three business days. As per the contract, your cancellation would be effective based on the postmark date.
  I have reviewed our call logs and found no record of a cancellation request call from you. Additionally, you did not inquire further for clarification or assistance with the cancellation process. On March 6th, you did call us once regarding a Zoom link for your **************** class, at which time there was still no mention of cancellation. The day after the class, you reached out to our concierge service for quotes on a stay in *********, ****, and you were provided several great options.
  ********** -Studio for 2 adults with a full kitchen
  May 03 2025-May 10 2025
  Retail: $1,159.48 total for 7 Nights
  Your Member Price: $577.21 total for 7 Nights
  ******** Resorts @ Park Regency- 1 bedroom / 1 bath condo
  May 24 2025-May 31 2025
  Retail: $997.30 total for 7 Nights
  Your Member Price: $483.31 total for 7 Nights
  ********** Condominiums-1 bedroom / 1 bath / Full Kitchen condo
  Start Date:  May 17 2025
  End Date:   May 24 2025
  Retail: $1,133.93 total for 7 Nights
  Your Member Pricing: $605.44 total for 7 Nights
  We have no record of any log in issues. I see you were able to log in on March 6th,7th, 12th, and 17th.  If you were encountering login issues, we would have been happy to assist you immediately if we had been made aware.
  We would be happy to set up another **************** class for you, as we want you to get the most out of your membership. We are here to help and address any questions or concerns you may have so please call us at ************.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2,2024 I went and heard a presentation for Great Resort Vacations. After the presentation they sit you down and ask you if you can pay up front the ridiculous price. I stated many times I can not afford then. Then they come back with a lower and lower number. My head was spinning. Here is were I went wrong I did not walk out. I let them wear me down to the point I said yes to just get out of there. They did not tell me I was pulling out a loan the stated I can just make payments they also did not say anything about the cancelation policy until I went to cancel. This company is a complete scam and do not care about their customers. You could be living in your car not ae to feed yourself and they don't care. Also this free trip thy talk about is not free you have to give up a $100 deposit. They say no black out dates but you can only go sentence times. They are not clear with any thing. My head was spinning. By time time I thought about canceling it was too late then I fell into hard time amd they are not willing to cancel due to the stupid cancelation policy and this so called loan I pulled out. They have misrepresented thierselfs during the sale and all I want to do is get away from them and have nothing to do with them! They take advantage of people!

  

  Business Response

  Date: 03/19/2025

  We have been trying to get in contact with Ms. ***** in regard to her complaint and we ask that she return our call ************. 

  Customer Answer

  Date: 03/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months after my wife signed up for this scam she died and I could not get a refund. Even though I had not used the service.Finding out I was stuck with the service, I tried their travel booking service. It was awful and they screwed up the hotel reservations. I never want to hear from them again but they are going to charge me for another year of membership.

  

  Business Response

  Date: 02/25/2025

  ****, as I said in my email back in August of 2023, "We are sorry to hear about ******** passing. You do have our deepest condolences. In regard to your request for a refund, I believe you already spoke to our representative about that on July 17th, 2023. As he explained cancellation/refund is no longer an option, you are outside the cancellation window. You are a Licensee on the agreement, the contract is still in your name. We would like for you, your friends and family to be able to use your purchased membership. Whenever you are ready, we have a Member Experience Manager that would be happy to help, as well as your concierge. If you do not want to use the membership that is okay, just be sure to contact the concierge at ************ and let them know you do not want to pay your annual renewal. Again, we are so sorry for your loss." I will go ahead and put you on the Do Not Call list on our end, however you will need to contact the concierge about cancelling your renewal, they still have the same number, ************. We have incredible values that you have access to and we strongly encourage enlisting the concierge to help you find what you are looking for, they will do all the work for you. We want you to be able to use your membership to the fullest, so if you ever want a retraining on how to use it or the website, please give us a call ************ and we will schedule a one-on-one appointment.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’d like to file a complaint against great resorts vacations. I got lured in by a “prize” I had won. All I had to do was listen to their presentation. I was too young so I needed to be accompanied by someone older than 27, so I ended up taking my boyfriend with. We were told false promises when asking any questions. For example when asking about their discounts on Airbnb because that’s primarily where we book from, we were told we’d receive 40% discounts on Airbnb. They also said we would get the lowest prices of hotels, condos, Airbnb, and resorts which we later discovered wasn’t the case. The options given on their website in their inventory were very limited and you can find better prices on other sites. Before we could even get access to our username/ password for the website we had to schedule a time to meet and go over the site on how to navigate it. Which actually just turned into them trying to upsale us. After looking over the site we quickly realized it was all a scam and airbnbs weren’t even on their. When I called to cancel my membership and confront them about lying to us. I was belittled as if I just didn’t know how to use the website and told I couldn’t cancel our membership after three days. Which was a complete set up because we couldn’t even get access to our account to view what we bought until after those three days were up when we were given our username. Preventing us from ever being able to cancel. This is an extreme amount of money that we were conned out of and I demand it to be resolved immediately. I refuse to pay anything and need it to be guaranteed that it will not affect mine or my boyfriends (Nehemiah caskey) credit

  

  Business Response

  Date: 01/28/2025

  No false promises were made and you were given a copy of your contract which has everything in writing. As our representative explained when you spoke to him, we do have Airbnb accommodations available and he explained where you can locate these on the site. However, Airbnb is only a small part of the membership, the major component of our program is condo discounts. We can get extra discounts on hotels, cruises, etc. We encourage members to utilize the concierge as they have access to even more discounts than just the site. This program is designed around the concierge. We always have discounts available; some have small savings and some big savings. We post specials every single week, and there are tens of thousands of specials at any given time.
  For example; we currently have a 1 bedroom, 1 bath studio, at Park Plaza Park City, Utah for 7 nights, only $299.  As well as a 2 bedroom, 1 bath condo with a full kitchen, that sleeps six people, at the Fiji Palms in Pacific Harbour, Fiji for 7 nights, only $758.
  We have a 1 bedroom, 1 bath condo with a full kitchen, that sleeps four, at the Villas De Sant Fe, in Santa Fe, New Mexico for 7 nights, only $452. We have over 250,000 more condo weeks available.
  We have values on hotels such as on March 4th, The Grand America Hotel, Salt Lake City for $342 per night, the internet retail is $458.30. You are saving $116.30 per night. We have the Bellagio in Las Vegas on the same date for $192 per night. The internet retail is $347.18, you are saving $155.18 per night.
  We also provide a 110% price match guarantee, so you do always get a lower price on bookings with your membership. The bookings must be exactly the same for the price match. Our inventory is fluid, which means new values become available every day. As for when you receive your login, there are instructions on the Mutual Acknowledgment and Understandings page that instructs you on what to do for immediate assistance, prior to your website training. Please refer to page 17, section 10, directly above your signature. While you are required to continue making your monthly financing payments until your loan is paid off, you do have the option to allow your membership to become "inactive" by not paying the annual renewal fee. You can reactivate your membership at any time. Feel free to reach out to our concierge team at ###-###-####.
  We would love to meet with you again to help you make the most of your membership. Please call us at ###-###-####.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22813162
  
  I am rejecting this response because: i have read through many complaints with everyone agreeing that this is a complete scam. I haven’t seen one person who enjoys their membership, I am not the only one that is unhappy and can see you’re selling false promises. I don’t need another pitch I need my membership canceled. I understand there was a contract but contracts can be broken, you just choose not to. This is an extreme amount of money and if you’re okay with taking that money from families for years shame on you and this business. 
  
  Sincerely,
  
  Autumn Jackson

• Initial Complaint

  Date:12/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my membership with Great Resort Vacations. The customer service representative, Grace, informed me that I cannot cancel my membership and I have to pay the yearly renewal. She proceeded to tell me that the only way I can get out of my membership is to sell my account to a family member and told me all of this is in my contract. I found my contract and confronted Grace, telling her that it doesn't say that in my contract and she finally relented saying that I could make my account "inactive" but once again tried to tell me that I had to pay the yearly renewal. I pointed out that what she's doing is illegal and immoral. Grace at customer service will not help me cancel the payment, my local office hasn't gotten back to me, and the only other number I have on my contract is an incorrect number that cursed me out for calling. I have until February 6th to cancel this payment.

  

  Business Response

  Date: 01/08/2025

  We honor our cancellation policy which is the standard three-day right of recission, it is clearly stated in your contract. You purchased Jan 30th 2021. You called in to cancel December 2024. You are not eligible for membership cancellation at this point. Your annual renewal fee is optional. If you decide not to pay your annual renewal, your membership status will show as inactive. You can reach out to the Peachtree Renewal Department to reactivate or cancel your renewal, at ###-###-####. If you would like to learn how to utilize your membership to the fullest, please call us for a refresher class at ###-###-####.

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the height of the Pandemic in early 2021, my husband and I were about to have a child and wanted a way to travel the world with him. We had gone to a Grizzlies Hockey game and "won" a free trip to Vegas AND Hawaii." All we had to do was attend this sales meeting. During the meeting, they said that we would be saving THOUSANDS of dollars going on all of these trips for less that $500 for our family of 3 all over the world, and all we would have to do is figure out airfare. Well, membership to this, I dunno what it even is? Is it a club? Is it a timeshare? I have no freaking clue?! Literally, NO IDEA. We spent $8000 for access to over "200+ hotels and cruise lines all over the world for pennies on the dollar." In addition, a $278 membership FEE is added ANNUALLY to keep access, after I already spent freaking $8000! Gosh, I feel like the biggest idiot in the world. But you know what, I had 2 major things going against me: 1) Poor mental health, especially after being cooped up for the pandemic and pregnancy, and 2) Matrescence, aka Mom Brain, which is the literal physical change that affects the way you process and think while you are pregnant and in the early years of rearing your child. Never in my life have I been so conned and felt so stupid. And how did I learn this? By using the supposedly "free" trips that I had "won"-which by the way, were all through a 3rd party company (Casa Blanca). Dump hotels that stink of cigarettes and have stains all over the beds. The "free meals" were NOT free meals, they were "buy one get one 50% off meal" at dive eateries. The "free show tickets" were actually "buy one get one free" to some third rate magic show that no one has ever heard of and was NOT family friendly. Essentially EVERY single thing about this place from beginning to end has been a scam. How they are still open is beyond me. I won't stop complaining until I have my $8000 back in my bank account.

  

  Business Response

  Date: 12/23/2024

  We use incentive trips to encourage people to come to our presentation. These incentive trips do not include Hawaii. You were offered a seven-night stay, with multiple locations to choose from. These promotional incentive trips are through another company, Casablanca Express. We use a third party for our promotions because our inventory is exclusively for members like you. Casablanca Express has traveled millions on these promotional certificates.
  At the time you and your husband purchased your wholesale travel membership, December 10th 2022, we did give you a certificate for a trip to Hawaii with round trip airfare and three-night accommodations, as a bonus. The cost associated with this trip was clear and disclosed, which was just a tax deposit of $178. After receiving this complaint, we put in an inquiry with Casablanca Express. They reported that you booked one their own Las Vegas promotions directly with them, maybe that is what you are referring to with your accommodation complaints? Our promotional trips do not offer “free meals” or “show tickets”. Casablanca Express said that you never actually went on any of the trips that we gave you.
  As for your membership, you seem to have a total misunderstanding of what our product offers. Our number one offering are condos at discounted rates. We send out specials to all our owners every week. We have discounts on tens of thousands of hotels and cruises. We also offer a 110% price match guarantee. We would love to retrain you on your purchased membership because we want you to fully utilize and understand it. Please call us to schedule at ###-###-####. 

• Initial Complaint

  Date:11/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a huge discount whenever I book a reservation for hotels , condos, flights, everything vacation related. When I try to use it I realize that I was only getting a one or two dollar discount if not less

  

  Business Response

  Date: 11/26/2024

  We have much better travel discounts than what can be found available to the general public. We have new properties, pricing, availability, and deals come available every day. Just like any company we have many different options on resorts some are on the low end and some are very high end. The majority of hotel price points are constantly changing. Because of that, our program is designed around the concierge service. They will assist you in searching for the bookings you are interested in. We want our members to get the most savings so we have a hundred and ten percent price match guarantee. If you find a better price, we will match it and take off an additional ten percent but the booking must be exactly the same, apples to apples. We encourage members to use the concierge service, ************, and utilize our price match guarantee. We have a wonderful product and we stand by it. We would like to offer a retraining class, so you can understand how to get the most out of your purchase. You can schedule that by calling us at ************

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22590458
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****