Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several years ago we signed up for Great Resort Vacations GRV and paid lots of money, then paid the annual charges for several years. Their advertising was a lie; we never found less expensive or better locations with GRV, and NEVER used their service. And their service is a **** and it's reported online in many places that it's a lying scam. I've notified GRV by phone and in a written statement that we've cancelled our account AND that we never want to hear from them again. They continue to call and ****** me and my wife. And they've threatened our credit. Help us change any negative credit report they've made. And Please help us make this harassment stop. *********. We've paid them More than the $2000 noted, I believe too. Thanks.

  

  Business Response

  Date: 11/20/2024

  No one contacted you about ************** have no balance due with us. You have a yearly renewal licensing fee if you want to use your product, but its totally optional. This does not report to the credit bureaus, because it is not a debt. We have instructed the renewal department not to contact you anymore. We are more than willing to retrain you and teach you how to use the product. If you ever want a retraining or to renew your membership you can contact us at ************. 

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22562183
  
  I am rejecting this response because:

  GRV repeatedly called me, demanding I pay the annual fee. For them to say they never called and repeatedly asked for payment is not true. I want nothing more to do with this scam.
  
  Sincerely,
  
  Dr. ******* *******

  

  Business Response

  Date: 11/26/2024

  You were contacted by our parent company ***; they are product fulfillment. Their renewal department company contacted you. We have instructed them not to contact you anymore. We stand by our previous ************* are receiving your desired settlement: No further contact by the business.

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  GRV is still and always a scam that takes folks money and provides nothing useful or worthwhile in return. Even in their response, they tried to blame their 'parent' company for the harassment, and thus continue to lie and avoid responsibility. 

  Thanks BBB! I'm out.
  
  Sincerely,
  
  Dr. ******* *******

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally signed up for a membership with this company back in 2021 or 2022, I think. They lured us in with the offer of a free Disneyland vacation, made us sit for a 30 minute seminar sales pitch, and then were told we had to sign up for a membership to receive the free offer. They did not tell us that the membership would have to be canceled in less than 2 days if we changed our minds. So we were locked in for at least 1 year. After that year, paying off everything we signed up for (I dont know the exact amount, but over $2,000), we called and canceled our account (6/19/23). Then today (11/14/24) we received another invoice in the mail. So I called to confirm that our account had been canceled. I didnt get the name of the agent I spoke with, but I think they record their phone calls (without notifying you first). She said, It cant be canceled because its a lifetime membership, and you will continue to receive correspondence, but the account is inactive. I said, Well thats ridiculous. She said, Well thats the sales department, not me. Then I said, I just want to confirm that we will not be invoiced anymore going forward. And she just kept saying, You will continue to receive correspondence because its a lifetime membership. I said (audibly upset), Okay, I heard you. But correspondence shouldnt include an invoice if the account is invalid, is that not correct? AND SHE HUNG UP. These hustlers need to be shut down!

  

  Business Response

  Date: 11/20/2024

  You have no balance due with ****** have a yearly renewal licensing fee if you want to use the product, but its totally optional. We have instructed the renewal department not to contact you anymore. We ask that if you have any further issues, you contact the corporate offices directly so we can address them immediately. You can reach us at ************. We are more than willing to do a retraining on how to use the product. If you ever do want to schedule a retraining or would like to renew, give us a call.

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 6/1/24 Purchased vacation membership with Great Resort Vacation for amount of $14,000.00 and they fraudulently submitted another $10,000.00 to ****************** for monthly payment of $294.00.

  

  Business Response

  Date: 11/04/2024

  We have attempted to reach out to this member to discuss the situation but have not received a response. I ask that they reach out to me so I can get more information. ***** ************

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I attended a presentation. We actually purchased a membership on October 25, 2002. We paid $9,995.00. One of the big incentives was for the free cruise that was offered for listening to the presentation. The brochure that we were given clearly stated that there was a Carnival Cruise for 4 or 5 days in the ******* that would depart from *********. We were told by Casablanca that a 4 or 5 day cruise out of ********* for the Bahamas did not exist. Casablanca told us that the 4 or 5 day cruise had been cancelled for several years and was actually now a 7 day cruise. We paid the required deposit to guarantee our spot and the additional fee to make it a 7 day cruise. 3 weeks before our departure date, I called ********** to confirm our reservation. They told me that they would be contacting us soon about the confirmation. We waited a week and then I called again. This time, they told me we had been bumped from the cruise. We did not have a room on the cruise. This was in January 2024. I went to the *********** Office of Great Resorts Vacation to speak with the manager. I spoke to the manager, **** ********.. While very attentive and kind, she offered nothing to resolve the problem. She only gave me the number of a man, *****, in *****I called the *****. He began by chastising me for going on a cruise in January from ********* and for not upgrading our room. I kindly told him the fact that our cruise had been cancelled. I called ***** again and left him a message as I had received return call from him. My desire has not been to pursue this legally, nor to request for additional money, other than what I have already spent for a membership. Any attempt to get a refund from my membership has been rejected.

  

  Business Response

  Date: 10/24/2024

  You were given a promotional trip certificate for attending our presentation. You receive that whether you purchase a membership with us or not. You chose to purchase a membership with us and that is completely separate from the promotional trip. The travel for the promotional trips is provided by a different company called ******************. ****************** has been in business for nearly forty years and have traveled millions of people on the promotional certificates.
  You spoke with a ****************** agent on April 24th 2023. You wanted to schedule the 5-night Bahamas cruise out of ********** She told you that unfortunately that cruise is not showing available for the dates you wanted, due to the cruise line listing it as unavailable. Neither Great Resort Vacations or ****************** have any control over the cruise line and their availability. All cruises are subject to change based on the cruise line. You were upset the dates you wanted were unavailable and made claims of false advertising. She told you that was not the case at all, as they had plenty of dates to offer. One of the offerings was a 7-night cruise out of *********, on January 28th, 2024. You told the agent you would talk to your wife and call back. You later spoke to the travel *** and were told that cruise no longer had availability. They offered several other cruise options and you were not interested, because they were interior cabins. You were informed that you had the option to upgrade to a different cabin. You declined all presented options including different cruise lines, dates, and cabin upgrade. You opted to cancel the trip certificate with ****************** altogether.They then issued you a full refund, plus an additional $200.
  
  You then came into our store January 18th 2024 upset about your trip certificate, and our ***resentatives tried to explain that the promotional trip and ****************** are separate from your membership. You wanted to cancel your membership months outside of the cancellation window and were told that cancellation/refund was no longer possible. The concierge service has assisted you with multiple booking inquiries. If you no longer wish to keep your membership active, you can call the concierge service to cancel your annual renewal, ************.
  We paid for the cost of your trip certificate. You have spoken with our ***resentative about your concerns on multiple occasions. You received the additional $200, a full refund, and continued efforts to work with you to get you your desired result. Both Great Resort Vacations and Casablanca Express have gone above and beyond by giving you many options to address your dissatisfaction with your trip certificate.

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22389614
  
  I am rejecting this response because:

  In reality, Great Resorts Vacation has done very little to address the concerns with our experience with Great Resorts Vacations.  Lets get to some of the facts of the situation that were not able to be included in the original complaint.  We did call Casablanca Express to book our promotional cruise as you mentioned.  /like you mentioned, we were told that the 5 night Bahamas Cruise had been discontinued.  What was not mentioned was that the 5 day cruise was actually discontinued before we were given the promotional cruise in 2022.  When I told Casablanca that the promotional advertisement indicated that it was available, they told me it wasnt and that I should not have been given that brochure.  Upon hearing this, I drove to the *********** Showroom and asked for a current promotional cruise brochure.  I was given the exact same brochure that I had been given in October of 2022.  I told that employees at the *********** Showroom that the brochure was outdated and should not be given to customers.  I am not sure what you call it when a brochure is given to customers that is not accurate.  I did say false advertisingas I think it is.   Fast forward to January 2024, I went in again to the *********** Showroom and the outdated brochure was still being given to customers.  So, with the 5 night cruise unavailable out of *********, we had two choices, select another cruise out of a port where we did not want to be or to pay a 7 day cruise out of **********  For personal reasons, we chose to purchase a 7 day cruise.  We paid the deposit to guarantee our room on the Cruise for January 28, 2024. In November of *****, we contacted Casablanca to confirm our reservation.  We were told that our room was confirmed.  We purchased airline tickets and other arrangements so that we would be in ********* for the cruise.  On January 17, 2024, I contacted Casablanca about our reservation as we had not heard anything from them.  We were told we did not have a room on the cruise.  We were not given any reason for this despite having had been told that our room was confirmed in November of 2023.  At this point, ****************** said that we could upgrade from an interior room to a balcony room or that they would refund the money that we had paid for the cruise.  I indicated to them that we had much more money invested in this trip.  They offered us $200 and we accepted the money. We did not have any contractual agreement either implied or written with Casablanca.  We had agreements with Great Resorts Vacations.   When I contacted our *********** Showroom, I was given the name of an individual in ******, **** to call.  I called and spoke with this individual for over 90 minutes.  It was a strange phone call as it started with him chastising me for booking a cruise out of ********* and for booking an interior cabin room.  Neither of these things has anything to do with the situation we experienced.  Over the course of this phone call, I was told that Great Resorts Vacations had no control over what Casablanca Express does as Great Resorts Vacations merely purchases these promotional cruises as incentives. Yet, on Great Resorts Vacations own website, this statement is still on the website:  We are proud to include Casablanca Express (CBE) as our incentive trip partner.   A partner relationship suggests much more than merely purchasing promotional cruises. 
  The promotional incentives are part of the total experience with Great Resorts Vacations.  The late cancellation of the cruise, just 11 days from the departure date not only caused us to spend money on a trip to ********* that didnt include a cruise,but caused a distrust with trying to book anything with Great Resorts Vacations or their incentive partner Casablanca.  ****************** did offer another cruise, but how could we spend money booking travel arrangements, given our experience when already did that once and lost money?  To date, not one thing has been offered from Great Resorts Vacations to us to regain the trust needed to continue to work with Great Resorts Vacations, not an apology, not any financial offer to offset our losses, not anything.   While we did use the services a couple of times, we would gladly subtract the cost of these services from the total amount of our membership which is something that I proposed back in January 2024.  To date, Great Resorts Vacations has been unwilling to even accept any responsibility for what happened to us. In fact, when our son called to get clarification and to ask questions,he left a message to call him, no call from Great Resorts Vacations was ever made to our son.  It is for these reasons, that I voiced a complaint with the BBB.  My intent has always been for a peaceful resolution. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 11/06/2024

  We stand by our previous response. We will also reach out to Mr. ******** again.

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received a call from Great Resorts Vacations which was appreciated.  I successful resolution was achieved!  Thank you
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like everyone else, we were invited to a presentation. We were given the pitch and we bought into the "non time share" subscription. That was on us. One thing that we will be seeking legal help for is how the salespeople are trained and how they pitch the offer. When we sat down with the rep, he said, "we'll do this the easy way and I'll give you the quick and easy version, because if I give you the other version, it will be too long and hard to go over everything in detail." So, we heard the "short version" that did NOT mention anything about the NON CANCELLATION POLICY that states that we cannot cancel the subscription even after we are done paying off the down payment/fee. Just like any normal person, we were super upset. And will be pursuing a lawsuit. It seems like many others have had similar experiences, so that helps to build a stronger case. Hopefully we can do something about this company and their Scams as soon as possible.

  

  Business Response

  Date: 06/27/2024

  You attended our presentation and decided to purchase a membership on May 20, 2023. Yes, there is a cancellation policy and it is very clearly listed in the contract. It is directly above your signature on page three, in bold and all caps. You agreed that there are no verbal representations, see the Mutual Acknowledgment and Understandings page. Everything was provided in writing.  We follow the three-business day cancellation law. You purchased May 20th 2023 and tried to cancel January 12, 2024. Eight months later. You have used your membership to travel since you bought it in May 2023.
  When you purchased your membership, you chose to finance it. You were given a loan. I previously explained to you that you still need to pay your financing company back for that loan. However, you do not have to pay your annual renewal to keep your membership active. That is something you can cancel at any time. We are here to assist you with using your purchased membership. We hope you continue to travel with it and encourage you to utilize your concierge. If you would like a refresher class on using the website, we are happy to provide it. Call us at ************.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended a presentation by GRV for a travel club. There were two presentations: the first a slide show; the second a one on one (which became a four on one) explanation of the program. The slide show very briefly presented a confusing slide summarizing the program. Questions by us were deferred to the 1 on 1. In there we felt that our questions were either brushed off (e.g. someone else coming in could answer the question) or answered completely untruthfully. Based on the wrong answers we received, we decided to go ahead. We were rushed through the signing process by one clearly trained (in our view) to do exactly that. At one point we were told "I don't speak lawyer" by the representative, and therefore we could not have our question answered. At another, we were told that an attorney bought the program and "read every word", strongly implying that we should trust everything [and please don't delay us]. When it came time to attend a "training" for the program, we were shown a schedule that was completely full until the day after our three day rescind period would be over. Suspiciously, that day had no times unavailable. The next day, I tried to call to find out how to access the website for more information, It took a long time (I did not clock it) to reach someone. I was told I was not in the system and that I would not have access for up to two weeks. At our "training" **** refused to meet us in person as we requested because of our hearing loss, and we ended up on Zoom. When we finally learned the truth about the program and asked for a refund, we were told it was beyond the 3 day rescind period, and we had signed a contract. When we asked to speak with someone who could give us a refund, we were told that no one was available until Tuesday (4 days later) but they would call then. No call came. I called Wednesday, and was told by **** that there was no refund possible and it "was now well beyond the rescind period".

  

  Business Response

  Date: 06/17/2024

  You purchased an Elite membership package which allows access to *** exchange points among other discounts on hotels, cruises, and more. We have created a Mutual Acknowledgments and Understanding page where we go over any misunderstanding that the new member may have, and spell out in simple language the commitments and facts about the product that they are committed to. As stated in the Mutual Acknowledgments and Understanding (see attached), members must activate their points first to use them in an exchange. The cost of activating points is $0.015 per point. This was explained multiple times and is very clear in the contract. It is disclosed no less than five times in the group presentation. *** points are not on the website. Members are instructed to call their Elite Concierge Reservationist when they want to activate points.Our Elite members receive the highest priority in the *** exchange. We provided an hour-long **************** class for new members, at our expense. During this class we go over the membership, point activation, and the website. Our **************** Manager notes that he spent an extra hour with you. You had a two-hour **************** class. Which was in fact within the rescission period on May 31st. You were provided a copy of your contract when you signed up.You had all the information available to you, including the cancellation policy (see attached). We are happy to put you in touch with an Elite Concierge Reservationist. We are also wiling to spend additional time with you in a refresher class, so you can get the most out of your membership. 

• Initial Complaint

  Date:05/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased membership into a DISCOUNT ************** that has NOT delivered. We made a down payment of $1400 and have made our monthly payments of $252.03 for 11 months to receive extreme savings on trips. We have received NOTHING from this company! We were promised an in person *************** Class, and a FREE trip for 2 to ********** that we have never received. We were also told and its in our contract that we would be receiving a free cruise or trip to ****** at the *************** class. Now they want us to pay for an annual fee of $349 above and beyond the monthly payment. I took a look at our contract and on page 14 our signature is on the page but the check **** next to the lined items it is not one we made. We were never explained what each of the things were. We were instructed to sign as an owner.

  

  Business Response

  Date: 05/23/2024

  Our represntative has noted a meeting scheduled with these members in person tonight May 23rd 2024.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/10/2024. Was sold a vacation an expensive vacation package. We paid in full. When we went to activate this package was told that they needed another they needed another $3,200 plus more fee's for the hotel. Buyer beware.

  

  Business Response

  Date: 05/22/2024

  You purchased an Elite membership package,and you did pay in full. Your Elite membership allows you access to ******* RCI exchange points among other discounts on hotels, cruises, and more. We have not asked you for any additional payments.
  You signed the Mutual Acknowledgments and Understanding page in your contract. This page is created so we can go over any misunderstanding new members may have, and spell out in simple language the commitments and facts about the product that you are committing to. As stated in the Mutual Acknowledgment, page 10, Section 7, members must activate their points first to use them in an exchange. The cost of activating points is $0.015 per point.It is disclosed no less than five times in the group presentation, with a point breakdown and cost of an exchange fee.
  We do not want there to be any misunderstandings so we would like to do a retraining with you, so you can get the most out of your membership.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were going to join Great Resort Vacation. We changed our mind within the 48hrs time that we signed papers. We gave written notice that wished to cancel the program and wanted our deposit back. We even hand delivered the notice to the business and they assured us that we would get our money back. They told us that we would get it back in 6-21 business days. It has now been 23 business days and we still have not received our money back.

  

  Business Response

  Date: 04/18/2024

  We did process your refund by the twenty first business day. I have provided you a refund receipt via text and email. If you are not seeing the funds, please contact your bank/credit card company. If you had contacted us I could have addressed this sooner, but you did not reach out.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great Resort Vacation inviting us for "Free dinner". on 2/7/2024 listen to their presentation. We got to their office at Mulan in ************** **. with few minutes to spare. ************ offered us drinks. My husband jokingly said "Oh, we are just here for free dinner". He said "No we don't offer dinner. Whoever it was, he's giving you wrong information". Then he started saying "we are selling vacation package not timeshare". The time came to listen to their presentation by T. VonKlienast. He made it sounds so great to go to vacations with the company. That they provide cheapest airfare, hotels, condo, air bnb, or cruises if you are a member. That hey give 100K points to use for these places to stay comfortably in great price. That they deal directly to hotels, airlines, and cruises if you are a MEMBER. Through out the presentation, the word CONTRACT was not mention. After his show we went back to our table. *************************, explained the business to us, that they are selling membership vacation package not time share. ****************, interrupt us with the pictures in his phone from the places and people he met. (from the country that I wanted to go back to) and left. It is now 8 P.M. We fill out paper works, put in $2,997 for 50K points membership as ****** suggested using credit card for points. He came back with more pictures to show us and 18 pages of papers. We start signing and initials the pages without reading them. We trust their words. I asked ***** "what if we want to cancel our membership? She said " just don't pay the yearly maintenance". Week latter, we got a call from corp. ****, welcoming us as a new member. He was urging us to up grade to 100K points for total of $15K when we refused he became rude. on 3/6/24 I called corp. spoke to ****, wanted to cancel my MEMBERSHIP. he said I can't cancel I'm in a CONTRACT. Argument went on. Read the 18 pages sure it said. Financed $6,993. for 48 mons. $205.05 monthly to my C.C. with 17.9% top of my C.C.%

  

  Business Response

  Date: 04/11/2024

  You signed an agreement to purchase a membership. Your contract is very clear. The representative walked you through it and explained every section you signed. You were provided a copy of the contract and you had three business days to review the contract, access the product, and cancel at that point. You did not cancel as per the contract.The representative told you that you can cancel your annual renewal any time. You paid your down payment of $2,997. You chose to finance the contract. On the very first page of your contract is a worksheet that breaks everything down. It lists the sale amount, the down payment amount, the amount you chose to finance,and your future monthly financing payments. You signed in several places confirming you saw and agreed to the price and terms. You spoke to our representative a month later wanting to cancel, he said that cancellation was no longer an option. After that conversation, you chose to pay off the whole contract. I am the one you spoke to when you made the payment. Unfortunately, cancellation is no longer an option at this time. We are happy to have the concierge assist you in utilizing your purchased membership. We also can offer a retraining class on your membership and the website. Please contact us at ************ if you would like to schedule that.