ComplaintsforHawx Services, LLC

• Initial Complaint

  10/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was misled by a high-pressure salesman. There was a bait and switch on a contract. I was charged a large fee of $199.00 to cancel a contract for results I was led to believe would happen and did not happen. When they could not deliver results, I was charged a cancelation fee, even though they could not fulfill their end of the contract.

  

  Business response

  10/04/2024

  Dear ********,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We understand the importance of clear communication. Upon signing the agreements, you had received a copy of the service agreement in an email and also received an emailed welcome letter.  In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. You have decide you no longer wanted the service. Therefor we had to charge the early termination fee. All charges are valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer response

  10/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Your salesman was misleading making claims that were not in line what your contract states which is unethical  You have two law suits against you regarding this matter. In signing this contract I was misled to think that your company would be delivering the service/result it states, however, by putting all of the weight of the responsibility on me to pay to terminate a contract in witch YOU 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for service sept 4th, 2024. I had services scheduled for sept 7th. This service was to include a free mosquito spray per the sign up. I do not receive this service. On Sept 7 I received a text that services at my home were completed, however no one came to my home. I sent a reply back they went to my neighbors home . She came back out in the rain and told me it would have to be redone. I had to fix my address, took me Calling a few times. I scheduled service for Sept 25, they canceled and the. Services cannot be provided for a month. I still have not received the promised services per terms and condition. I tried to ask for a supervisor was told they don’t have them that want to talk to customers. I have been hung up on, and treated so poorly in less than a month with this compan6z o tried to cancel due to there terms and services being in default, and was told sorry I am going to charge you 199.00! No management will return phone call! None of what is in my account is my home. They removed the photos since it was my neighbors home and all of the details are my neighbors service they provided for free since they went to the wrong address. My home is blue not brown!

  

  Business response

  09/27/2024

  Dear Michelle,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  After reviewing your account we have issued a refund please keep in mind it could take five to seven business days to reach your account. We have closed your account with out adding the early termination fee. Once again we do apologize for the inconvenience. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team

  Customer response

  09/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22346656, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Michelle Gordon

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company was to notify us before they came to spray our property so we can bring pets inside and unlock the gate. They just showed up and sprayed only the front lawn. When my husband called to ask them to reschedule to spray backyard/inside, they told us no one was home when they stopped by and it was our problem. Company did not try to reach us via phone either. They charged us for the full amount. We I called to cancel they charged us 2 cancellation fees one for the inside spray and one for the outside for a total of $398

  

  Business response

  09/24/2024

  Dear *********,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We do offer follow *** due to the backyard or inside missed. We don't always get notified by the service professionals as they are very busy, and any scheduling should be done by calling the office or using the online schedule option. Due to signing an agreement for the general pest and the outdoor service there is an early termination for both services. We can refund the early termination fees if you would like to reinstate the services. As of right now your account is closed and the charges are valid. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  09/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At the beginning of the contract things were going well and they said if we needed them, then we can book and they'll come within a day or two if needed then it became weeks and then it became nobody picking up the phone at all but they will harass you for a payment all day long. I just want out my contract since nobody will pick up the phone when I need services done. I already have no cards on file with them but I don't want them to continue calling trying to collect payment.

  

  Business response

  09/23/2024

  Dear *******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We do offer online scheduling at ***************************. In order to schedule an appointment you will need to take care of the balance on the account. We can close your account, you will still be responsible for the balance.  To make any change you will need to call in, you can reach us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

• Initial Complaint

  09/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My contract started 4/29/24. I received 2 routine services on 4/30 and 7/20. A few weeks after the 7/20 service I was doing yardwork, disturbed a nest, and was stung by a wasp. I scheduled an additional service online and said that I needed a technician to spray for wasps. A tech came on 8/14 and I spoke with him directly reminding him of what I requested online. I was doing yardwork a week later, attempted to continue pulling weeds and got stung AGAIN. Furious at this point, I called Hawx to complain. I spoke with a woman named Destiny. She informed me that the tech on 8/14 didn't even use a product for wasps! I was very upset by this news and wanted to cancel then and there. Destiny told me that I would not be charged for August, that my monthly charge would be decreased by $10, and that she would have a Branch Manager contact me within 48 hrs to be certain the wasps would be taken care of. Given this I decided to give **** another chance. I was charged for August and I was never contacted by a manager. Instead, another tech was sent to my home on 8/26, which I was not present. After reading the service notes for 8/26 I learned that instead of spraying for wasps, the tech sprayed for mosquitos!!! ANOTHER FAILED ATTEMPT! I called Hawx again on 8/30 and spoke to *** this time. Explained the situation and wanted to cancel immediately. She told me that she'd cancel my account but I'd have to pay the $199 early termination fee. I was aware of the fee and told her that I felt I should not have to pay this due to the fact that Hawx FAILED on two separate occasions to address the issue I presented. She said she cancelled my account and would have a manager contact me to discuss further. Instead another tech was sent on 9/3. Again, no wasp product was used. After SPECIFICALLY stating that wasps are the problem, the Hawx techs did not use any wasp products on 3 separate visits. I want to be refunded for August ($40), to cancel my account, and to not pay the termination fee.

  

  Business response

  09/18/2024

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused. We scheduled a service for September 19th between the hours of 8AM-12PM, if there are certain areas you are having issues with wasps that would be helpful to let the service professional know. We are unable to treat certain areas like gardens. You have received a credit for the month of August. Your next monthly payment will be in September. If you wish to continue with the cancelation process we will have to add the early termination fee. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer response

  09/24/2024

   
  Complaint: 22299404
  
  I am rejecting this response because I don't believe I should have to pay the cancellation fee after so many failed attempts by Hawx. 

  I was able to speak with a supervisor today that cancelled my account and waived the cancellation fee, which was the right thing to do after all the hoops I was forced to jump through. He was the only one from Hawx that actually listened to me and understood where I was coming from.

  Sincerely,
  
  ***** *****

  

  Business response

  09/27/2024

  Dear *****,
  
  We appreciate your understanding and patience as we worked towards resolving this matter.  Thank you for calling in to talk to an account manager.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer response

  09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was signed up for service to the outside of my home on a monthly basis. The service took place the first month, but I was not notified and two out of three customer service **** told me it was never serviced. Not but two weeks later and a bunch of calls to the service department, I was told it was not serviced. I then asked them to service because my air unit parts had to be replaced due to bugs, specifically ants, that had literally chewed through wires. No return call, no follow up service. I had to hire someone else to service the yard. I have paid at least two months, if not three of the monthly service cost. I have not had someone come out to the house since. I requested cancellation, as the job wasn't done. The representatives have told me I can't cancel and would be charged a $200 early termination fee. Not happening. I have already paid for services not rendered and will not be paying a cancellation fee. This company is one big scam.

  

  Business response

  09/17/2024

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. Upon signing the agreement, you had received a copy of the service agreement in an email. We can see that the agreement was sent to a misspelled email address. So the agreement has not been viewed. We have removed the early termination fee. Your account is now closed with a zero balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have not received the services I paid for. I had to buy over the counter pest control products in order to rid my property of mice and ants. Their customer service is non existent. It is impossible to get an appointment with the automated phone answering system.

  

  Business response

  09/06/2024

  You have the wrong company. This business has been dissolved for around 10 years and never did pest control. 

  Customer response

  09/16/2024

  I have never heard of this company. My complaint is with Hawx Pest Control.

  

  Business response

  09/17/2024

  Dear Rachel,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused. It looks like you have talked to an account manger and have received a credit to your account. We also an online scheduling feature at ***************************,  we offer unlimited warranties. Your account is still active. If you would like to make any changes to your account please give us a call at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

• Initial Complaint

  09/16/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am writing to file a formal complaint against Hawx for unethical business practices and issues related to my contract with them. Below are the details of my experience: Contract Details: Date of Contract: June 4, 2024 Monthly Agreed Amount: $64.94 Early Termination Fee: $199 per contract Issue Summary: Misrepresentation of Services: I initially contacted Hawx for pest control services and explicitly stated that I was not interested in their additional mosquito package. The sales representative, Carter Poor, assured me that the mosquito package was a one-time complimentary service that would fall off and that I would only be charged for the General Package. Despite this, I later found out that the mosquito package was treated as a separate contract. Contract Discrepancies: I received only one contract via email on June 4, 2024. However, when I requested proof of two contracts, Hawx provided two PDF documents. The signatures on these documents appear different, leading me to suspect forgery. Early Termination Fees and Service Issues: When I attempted to cancel the mosquito package, I was informed that I would need to pay an early termination fee of $199. Although Hawx offered to waive this fee if I retained the General Package, the fact that I never agreed to the mosquito package was not addressed. Following this, I experienced significant life changes that might require me to move. I was then informed that I would be liable for early termination fees for both contracts, totaling $398. After raising the issue again, I was given a $100 credit but no satisfactory resolution. Service Cancellations: Recently, I have had multiple appointments cancelled due to “inclement weather,” despite it being sunny and with a low chance of precipitation. These cancellations have delayed the pest control service and continued to pose a hazard to my toddler. Hawx has rescheduled these appointments for two weeks later each time, exacerbating the problem.

  

  Business response

  09/16/2024

  Dear Michael,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have been able to get you on the schedule for tomorrow September 17th for your general pest service.  If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team

  

  Business response

  09/18/2024

  Dear Michael,
  
  Thank you for reaching out to us concerning your account. We do apologize that there was not a appointment available sooner when you had talked to a representative. We did have a spot that opened up so we were able to get you serviced sooner.  Your outdoor service was closed on June 17th. If you wish to close your account we would need to charge the early termination fee for the general pest service. If you would like to make any changes to your account please give us a call at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer response

  09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22290849, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Michael Crocker

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Quarterly service was 8.15.24-- still had ants in my yard. Gave the benefit of the doubt and 2 weeks later 8.29.24 i called and requested to cancel my service. They told me it would be $200 cancellation fee even though their product does not work. They have encouraged to use their "warranty service" so that is what I have done so far. 8.30.34 and 9.13.24 they have come out to service my yard for the "warranty." Today, 9.16.24 I still have ants in my yard and have found ants now in my CAR. I have scheduled 9.21.24 for them to come out again to "warranty" service my yard, yet again. The only thing that they have done to help is credit a month for me.. That does not fix the problem in my yard. My child is highly allergic to ants. I am now here requesting to cancel my service with NO CANCELLATION FEE. PLEASE. When a product does not work after a months time, there should be an exception to the cancellation fee. I am sick and tired of dealing with the customer service that does not listen to you.

  

  Business response

  09/16/2024

  Dear Katy,
  
   Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. You have signed an addendum for the next 36 months. We would need to add the early termination fee if you no longer wanted the service. You do have an upcoming appointment on September 21st. If you would like to make any changes to your account please give us a call at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer response

  09/17/2024

   
  Complaint: 22290794
  
  I am rejecting this response because:

  This will be the 3rd warranty service within a month. The product doesn’t work. I shouldn’t have to be obligated to continue to have you service me if the product doesn’t work. It should not matter what I signed when your customer service team does not help in any kind of way. I want a cancellation with no fee. Nobody has called me as requested via email multiple times. I get a run around when I call the customer service number. When a product fails 3 times in a month, it should be an exception to a request for cancellation with no fee. Point blank. I am tired of fighting with you. 
  
  Sincerely,
  
  Katy Coulton

  

  Business response

  09/19/2024

  Dear Katy,
  
  We appreciate your understanding and patience as we work towards resolving this matter to your satisfaction. We had a manager reach out to about your concerns and have scheduled a service for September 21st. With a follow up call from the manager after that service is completed. 
  
  If you have any further questions or concerns, please do not hesitate to contact us at 855-527-2343.
  
  Thank you for your understanding.
  
  Best regards,
  The Hawx Team

• Initial Complaint

  09/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  8/15/24 Salesman came to our house and promised us a 1 time service and 1 time charge. I was adamant about not entering into a contract. One month later I’m being charged 65.00 for something I never wanted or signed up for! Salesman lied to me and used deceptive tactics. I want my $65 refunded and I want them to cancel my bogus subscription without paying their $199 cancellation fee. This company is a scam! Especially that salesman

  

  Business response

  09/16/2024

  Dear Danielle,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. Due to your email address being entered incorrectly you had not received the agreements. We have removed the early termination fees due to not receiving the agreements. No other refunds will be given since we had provided services. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team
  
  

  Customer response

  09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22290079, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Danielle Demember

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