Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  
• 

  Hawx Pest Control

  3695 N 126th St Ste H Brookfield, WI 53005

  
• 

  Hawx Pest Control

  701 E Plano Pkwy STE 500 Plano, TX 75074

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a **** customer for 3+ years. Today, for the second time, HAWX failed to keep an appointment.I have not had service, or heard from HAWX since 12/06/24 but yet they have billed me every month.I have a wasp infestation and called HAWX last Friday, 11 Apr 25. I was told that it would be two weeks before you could send someone out to take care of it. That timeline was unacceptableso I spoke to ******, a manager. She got us scheduled for today, 18 Apr. **** was a no show, *********** at 4:55 PM, I called and spoke to a customer service representative and then to **** a manager. *** put me on hold and then after 2-3 min the line disconnected. I called back and **** was closed for the weekend.

  

  Business Response

  Date: 04/21/2025

  Dear ******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused. You are on the schedule for today April 21 between 8AM-5PM. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked **** to handle a nat pest issue in my garage in October and scheduled a service. They sent people to my home but never rang my doorbell to let me into the garage to do the requested service. I then asked to cancel my service because I had since learned my HOA had its own pest services. Since they wouldn't let me out of my contract, I just decided to cancel later on, which I tried to cancel in January, but then just chose not to auto-renew the contract. According to my contract, I am supposed to cancel no less than 30 days before the end of my contract to cancel automatic renewal. I tried to do just that and prepay for the final month, but they would not allow it. They are trying to make me call back in 30 days and remember to cancel. They also told me that after the 28th, I would still be charged monthly, which I informed them was an automatic renewal. Here is the verbiage on my contract for automatic renewal:Term of Agreement; Automatic Renewal:The initial term of the agreement is defined as a specific number of months (12 months in your case). Upon expiration of the initial term, the agreement automatically renews on a monthly basis. However, the customer may cancel the automatic renewal by notifying the company (Hawk) at least30 daysprior to the commencement of each monthly period. If this notice is not given within the required time, the agreement will continue, and failure to comply with this policy may result in the agreement not being canceled.

  

  Business Response

  Date: 04/14/2025

  Dear ********,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  
  At this time, your account remains active. To fulfill the terms of your service agreement, the April payment for General Pest Control is currently due, along with one additional ************************ and its corresponding payment in May.
  
  To avoid early termination fees, we kindly ask that you contact us in May following the completion of the final Outdoor service.
  
  If you wish to make any changes to your account or have further questions, please dont hesitate to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you for choosing Hawx.
  
  Best regards,

  The Hawx Team

   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** came to my door and pressured me into signing a contract. I was hesitant, but the man said I could cancel with no fee if I gave them a months notice. A few years later My husband got ill and we had to move in with my parents because of the medical bills. I called to cancel and they refused. They made me give them my parents address so they could spray their house, even though I told them my parents employ their own exterminators. They still sent someone out and are now harassing me daily about paying either the cancellation fee (nearly $500) or for their services until June. I have no money due to my husbands illness and no idea what to do. Im so scared.

  

  Business Response

  Date: 04/09/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused.
  Upon signing the service agreement, you were provided with a copy via email, as well as a welcome letter outlining the terms. Both documents clearly specify the monthly fee and early termination fee. By signing the agreement and acknowledging the welcome letter, you confirmed that you have reviewed and agreed to these terms.
  In the event that you wish to terminate the agreement prior to its completion, the early termination fee will apply. Should you need to make any adjustments to your account, please feel free to contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23179267
  
  I am rejecting this response because:

  1. I was lied to about what the contract entailed. (There definitely wont be a fee if you give us a months notice!)
  

  2.  I was coerced into signing the contract (your neighbors wont get the discount if you dont sign up!)

  3. Many other people have been scammed and harassed by this company. BBB has over ***** complaints alone. 

  4. There is a lawsuit against this company for predatory practices from LA County.

  5. I have been called and harassed multiple times a day by this company, even when I have repeatedly asked for an end to the calls.

  6. They refuse to end the contract without me paying nearly $500. My contract ends in June, and they claim you can refuse treatments, as they say they notify you before they come spray. However, they did not, and sprayed without asking. And charged me. 
  

  7. *** click to cancel law states that sellers that dont tell the truth must be held accountable. I was coerced AND lied to about the contract. 
  

  8. I am not asking for financial compensation for the harassment or violations of the law. I am only asking to be let out of the contract without the insanely high fee. 

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/10/2025

  Dear ******,
  
  We apologize for any inconvenience or confusion this matter may have caused. As a company, we are committed to honoring the terms of the agreements that have been signed.
  
  However, in a gesture of goodwill, we are willing to waive one of the early termination fees and proceed with closing your account. Alternatively, if you prefer to continue your **************** your current agreement is set to conclude on June 20th.
  
  If you would like to discuss your options or make any changes to your account, please contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the summer of 2024, my household while seeking pest control services discovered Hawx Pest Control Services through their door-to-door sales rep. ***** entering an agreement for services we enter into the outdoor package and General Pest control package. After our first service we were not pleased with the services and attempted to have them come back out to perform a warranty service which **** was unable to completed in reasonable time frame due to scheduling according to the customer service agents. We were informed that the next time services could be schedule was the following month which were when we schedule for our next scheduled monthly service. This was in direct violation for the contract we agreed, and we requested to get out because they were not holding up to their end of the agreement. After, speaking to someone in management, they cancelled our general pest control contract without penalty as long as we stayed in out Outdoor package otherwise, we would have to pay the entire $400 contract termination fee. The manager went over the Outdoor package details with us and explained that during the seasonal months we could use the package as few times as we like and that we would only be charged after a service was completed. Repeatedly each month we have been constantly added to the service schedule automatically without notice and when we cancel the system will schedule another instantly. We have spoken with customer service agent multiple times to address the issue and also notified them that service techs are not permitted on our property without our permission. I have spoken with service agents and had them look back at recorded calls to verify my statements about the services being scheduled at our discretion, which they have confirmed to be documented as I explained. I had to call today to cancel a service which I did not schedule and have been informed that I could be penalized for refusing service. I want out of this contract without penalty.

  

  Business Response

  Date: 04/01/2025

  Dear ******,
  Thank you for reaching out to us. We sincerely apologize for any confusion or inconvenience this may have caused.
  Our *************** is a seasonal, monthly service. In your area, the service is available from April through October, during which our system automatically schedules monthly service visits. If you wish to discontinue the service, an early termination fee will apply, as outlined in your agreement.
  If you would like to make any changes to your account, please contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT) and would be happy to assist you.
  Thank you for your time, and we appreciate your business.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had signed up for Hawx services in July of 2023. We were really impressed with the services at first. I had called last year and tried to cancel services, but they tried to make it right with me. Things went well for awhile until this winter. They were supposed to provide services, but never showed up. I called this morning to cancel services because they didn't hold up to their agreement. The gentleman this morning not only didn't give me my 150$ back that was charged to me 2 days ago, but also charged me a 199$ cancelation fee. I explained that they're the ones that didn't hold up to the contract so no charge should be made.....

  

  Business Response

  Date: 03/31/2025

  Dear ***,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We will be able to refund the early termination fee and the last payment made. Please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Hawx ***** dollars to fix all of my holes and entrances that rodents were coming in. I then waited for them to come back and I called multiple times because I would see more mice and they told me they were busy and they would put me on the schedule for 4-5 days. I then got rodents in my appliances because they didnt move any of my furniture. I had to pay out thousands of dollars because they did not keep there promise and guarantee. I had to get a different exterminator to come and finally fix my issues because it was 2 months and the issues got so much worse because of them. I feel like they owe me money back because I had to get my own traps and then pay someone else to come finish.

  

  Business Response

  Date: 03/26/2025

  Dear *******,
  
  Thank you for sharing your feedback. We apologize for any frustration youve experienced and take your concerns seriously.
  
  We would like to clarify that we completed the initial service and promptly scheduled follow-up visits. A few of those were rescheduled at your request. We understand that your rodent issues were persistent, and we regret any inconvenience caused by the scheduling delays.
  
  We stand by the quality of our service and the efforts we made to resolve the issue. However, we are unable to provide a refund, as the work was performed as agreed, and follow-up visits were provided as requested.
  
  We appreciate your understanding and are available to discuss any further concerns. Please feel free to contact us directly at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2024 I contacted Hawx letting them know I couldnt afford their service they offered to lower the price I informed them that I still couldnt afford it Im a widow on a fixed income they refuse to cancel and keep billing me now theyre calling nonstop from different numbers harassing me and still billing me for service I dont want

  

  Business Response

  Date: 03/25/2025

  Dear *****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  Upon reviewing your account, we found that you spoke with one of our agents on February 3 to cancel your service. During that conversation, you reached a resolution with an account manager to settle the outstanding balance, at which point we would proceed with closing the account. However, you were unable to make the payment at that time and agreed to settle it the following week. Since the payment was not received, your account remained open.
  We will still honor the prior agreement, and we kindly ask that you make a payment of $98. Once this payment is processed, we will remove the remaining balance and proceed with closing your account.
  To make the payment, please contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding, and we look forward to resolving this matter.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024, I signed with Hawx pest control. I was offered quarterly services for monthly payments. I was told by the salesman I could cancel at anytime. They have been trying to reach me to collect payment. When I click on links provided in texts, theyre expired. When I try to call , I stay on hold. Yesterday I was able to get on website and saw that they havent provided service since October 2024. I was able to talk with someone and she said it was because I had a balance from Jan and Feb. I said I wasnt going to pay because services werent provided. She said she would take off one of the charges, $50. I said I wanted to talk with someone else and that I wanted to cancel services. I was transferred, told same story, and asked to cancel about 5 times. I also asked to talk to manager and employee stated she was an account manager. I stated if she wasnt going to help me cancel, I was going to hang up. I hung up the phone and got a text stating charges were going to continue to accrue until I called and canceled with account manager. I replied that I already talked with account manager and they could listen to recording. I also replied to an email yesterday that I was canceling. At this point, I feel they are harassing me. Ive tried to block numbers but they message me from unlisted numbers. I was told at point of sale I could cancel at anytime. Ive told them Im not paying for services not provided.

  

  Business Response

  Date: 03/21/2025

  Dear *******,
  Thank you for reaching out. We sincerely apologize for any confusion or inconvenience this may have caused.
  Our General Pest Control service operates on a quarterly schedule, with your next appointment originally planned for late January to early February. However, due to unpaid monthly service fees, we have been unable to schedule your next service.
  If you wish to close your account, please note that an early termination fee will apply, as outlined in the service agreement, which you received and viewed via email.
  Should you wish to proceed with the cancellation process or have any further questions, please contact us at ************. Our customer service team is available to assist you.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:03/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control services. They came out once to spray for roaches. The technician told me that to treat for the kind of roaches we had involved an up charge fee of $600 that had to be paid upfront and we cant afford that. He also stated that there was no need for him to come back because it wouldnt do any good. A technician came back to verify the type of roaches. Since then no one has come back. I stopped paying for services that I didnt receive. They took 3 payments out. Now they are threatening to sue if we dont pay the rest. I want them to end the contract and refund a portion of my money for services not received.

  

  Business Response

  Date: 03/21/2025

  Dear *****,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused.
  Our General Pest Control service covers a wide range of common pests; however, German cockroach treatments require a more specialized and extensive service. If you require this service, we are happy to work with you to apply your existing payments toward the appropriate treatment.
  If you wish to discontinue services altogether, please note that an early termination fee will apply as outlined in your service agreement.
  For any modifications to your account or if you would like to proceed with a service change, please contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  We appreciate your business and are happy to assist you.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up in 8/2/2024. Salesmen said I could cancel with no penalty. I tried to cancel due to cost but told no cancellation fee. They said it was incorrect for salesmen to say that. I did sign thinking I could cancel. They reduced rate some. I tried again 3/10/2025 to cancel. Explained again that I was verbally told could cancel. I want to cancel effectively immediately, no additional charges and no cancellation fee. Refund for what I have paid.

  

  Business Response

  Date: 03/11/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused. We fully recognize the importance of clear and effective communication.
  Upon signing the service agreement, you were provided with a copy of the agreement via email, along with a welcome letter. Both documents outline the monthly fee and early termination fee. By reviewing, initialing, and signing the agreement, as well as viewing the welcome letter, you acknowledged your understanding and acceptance of the terms.
  We are prepared to proceed with the closure of your account; however, please note that the early termination fee will apply. If you wish to continue with the cancellation process, kindly contact us at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Sincerely,
  The Hawx Team