ComplaintsforTanner Clinic
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Complaint Details
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Initial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hope this finds you well. Im reaching out to dispute the debt regarding Tanner Clinic. My office visit was October 31st, 2023. ************** and his Medical Assistant provided me with some information that there was a test that they would like to run that costs around $2,000 and that they are not sure if my insurance covers it as many insurance companies do not cover this test. I was sent to the lab to run some other tests that day and sent home with a piece of paper which contained the name of the test and was advised that they would not run that test without my consent. I was advised that I would need to ask my insurance company if this test was covered by my insurance. I contacted my insurance company and was advised that the test is not covered. I did not consent to the test with ************** office.February 2024 Tanner Clinic called me about making a payment. I advised of the over-billing and they said they would look into it.In March and April, Tanner Clinic called me back. After describing my situation, she advised that I talk to their advocates. Using Tanner Clinics website, I used an email form to explain my situation to them and provided my contact information but never heard back from them. In May, I received a collection agency notice. I called Tanner Clinic with my concerns. He said he would research the situation and call me back in a few days. This associate reached back out to me on twice. 1) to gather more information from me and 2) to advise me that he was sending my information to the Advocates at Tanner Clinic. He told me if I did NOT hear back from him, the Advocates would take over. On June 11, I was finally able to speak with an Advocate who said she would follow up with me. I never heard back.On the same day I filed a dispute with the collection agency.July 20th, I received a collection notice that the debt is valid. I did not authorize service ***** for $2,210.00. Remove that from my bill and I'll gladly pay the remainder.Business response
07/22/2024
****,
I apologize that it took so many attempts to get a response from this issue. I have researched your complaint and decided to write off the amount of $2,259.80 from the test on 10/31/23.
There will still be a balance owed from other visits that will need to be paid.
*****
Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Saturday, October 3, 2020. I woke up with a loss of taste and smell so I found who was open on a Saturday, Tanner Clinic in Layton was the closest. I called, made a Covid test appointment, but had to be a patient there so they made me telecall with a doctor before sending out the person with the swab. They asked me to take a picture of my insurance card and submit it to them. I am a parent of a five year old and since I'm his sole provider, I had him tested too. They did not offer a choice of tests, they decided for me that we were getting a rapid test. November. I received a bill regarding my son's Covid test. Upon calling, they claimed they didn't have any insurance information on him. I said he's my dependent, he's covered under me. December. I received a bill regarding my Covid test. I called my insurance, they had yet to be billed - sixty days post test. January. I received TWO bills for both myself and my son. I called Tanner Clinic again. They claimed they had mailed my bills to my insurance but they were returned because of a wrong address. I called my insurance company again, they gave me a fax number. I called back the clinic and gave them the fax number. March. I received a phone call from Tanner Clinic regarding my delinquent bills. I told her this issue should have been resolved five months ago. She said, 'it looks like your bill was returned.' I agreed that had happened in January but that's why I called the clinic and gave them a fax number. Then she said, 'it looks like your son doesn't have any insurance.' I said we've already fixed that in November. He's my dependent on my insurance and if mine was paid how was his rejected?! Besides the fact that I shouldn't be billed at all because the government is requiring the test therefore the government is footing the bill regardless of insurance, that's what the Cares Act was for! My insurance had just gotten my son's bill that morning. 153 days later. $390 for both tests.Business response
06/27/2022
These Claims were paid in full by the patient's insurance 15 months ago without any balance due by the patient. We initially billed insurance, but sent it to the wrong address, which casued the initial delay, but rebilled to the correct address and then it was paid. The pandemic caused many problems and situations that we had never faced before as a clinic and we were figuring them out as we went, so I apoligize for the inconvenience this caused. The Cares did not "foot the bill" for covid tests done in privately owned clinics, but it did provide funding for government testing sites to provide COVID testing for free, Tanner Clinic is not a government facility. Insurance companies received funding to help cover COVID tests which is why they covered your test in full. I reached out to the patient by email and telephone to discuss any further concerns and will await a reply to help clear up any concerns to questions that remain.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.