Complaints
This profile includes complaints for Young Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 93 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started on 12/19/23. I live 7.5 hours away and was told they would take both my vehicles on trade. I drive there with one on a trailer and they only take one on trade then give me *****'s on the dollar hold me hostage for 5 hours don't bring the new truck out tell freaking closing then I gotta drive the 7.5 hours back under the agreement they would get the other truck back to me. Next day the truck I bought breaks down with the other vehicle they didn't take on trade still at their dealership. They then call to ask if I can meet them half way to get the truck they didn't take on trade when I have no running vehicle at this point. They say their going to get the truck fixed where I live and eventually get my old truck back to me all seems well. Fast forward week or so I get several calls from young dodge of ******. I wake up for night shift and call them back, they tell me the pay off estimate on the trade they did take was **** shy of the actual pay off and that they never called the bank the loan was through to double check this info and I'm responsible for it. My truck then goes in to the local dodge dealership to get fixed on the January 9th at which point I get to play phone tag for 3 days. After writing a review on yelp young dodge general manager gets ahold of me saying he will make sure its taken care of personally the next day as it was after the local service shops hours. Now I have yet to get ahold of young again and went and got my pick up and payed the diagnostic fees due on pickup.
Business Response
Date: 01/16/2024
I have spoken with Trusty. The shop work has been approved for the truck at his local shop there in ********, *******. His second truck that he did not trade in was driven back to him by one our delivery drivers. At this point in time we have resolved his complaints and he said he would also remove them on his end.
******************************
General Manager
Young ***********************
************Customer Answer
Date: 01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Trusty ********Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2023, I purchased a new **** VW Atlas Cross Sport from VW Young on the 1-2-3 sales weekend. It was explained to me that if I purchased a car that weekend and got the loan through the dealerships partner bank America First ************ at a ****% interest rate, I would receive one years worth of free gas and five years of maintenance coverage. Although I had an approved ****% interest rate loan approved through another bank, I said I would go with the America First loan if I received the 1-2-3 deal including the one years worth of gas offer worth up to $1,200. At no point while we were discussing the final sales price was I told I would not receive the free gas. Fast forward and I had not received my first quarterly $300 gas card so I contacted the dealership. I called the sales manager three times and was told he was not available to speak to me so I left messages each time requesting a call back about the matter and also emailed once. I never received a response. Clearly I was being ignored. Eventually, a receptionist told me over the phone I probably wasnt eligible for the free gas as I had received discounts. The only discount I received was $500 off for being a military veteran. If that was the reason I was not eligible for $1,200 worth of free gas, then I would have gladly waived that discount. If the negotiated sales price or my car trade-in value made me ineligible to receive the free gas, that was also never stated to me. Why else would I have gone with the higher interest rate with America First if I had been told I was not eligible for free gas? Simply, because I wasnt told I wasnt eligible for the free gas. I feel tricked and deceived in order to get my loan through America First which of course benefited VW Young and not me.Business Response
Date: 01/15/2024
We looked into the customer's deal, and he did purchase during the 123 Sale and qualifies for the $1200 gas cards. ****** was told originally in November, by a manager who is no longer here, that he did not qualify for the gas cards. We talked to the customer on 1/12/24 and overall he is happy with his experience. I told ****** we would get him the gas cards and apologized for the miscommunication.Business Response
Date: 01/26/2024
We are in consistent contact with the customer. We emailed a settlement agreement that the customer will sign and scan back to us. Once this is complete, we have the gift cards ready to mail out, per customers request. We will continue to be in contact with the customer until the situation is fully resolved. The customer is grateful for our help and understanding.Customer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my 2015 wrangler in for service dues to a code p0016, I had taken the battery tray and valve cover off bank one and was only looking to have them check the cam alignment. They felt they had resolved the issue and asked me if I wanted them to put it back together and do a relearn, I told them yes. When I was driving the car home I noticed the issue was not resolved, it had an additional code of p0019 and the battery light had come on. Upon investigation I noticed the alternator wire was not even hand tight, about 25% of the hardware they had worked on was loose, parts left in back of wrangler from them not putting them on and parts missing from bank two which they took apart, which might explain why I have an additional code. I contacted one of the service reps about it and he wanted me to bring it down to “make it right” but there was no point in taking it down because I needed to fix the underlying issue which ended up needing timing chains. I told the sales rep that all I wanted was the parts that was not put back on my vehicle. It has been three weeks and I have been given the runaround with my missing parts. I made a video the same day showing some of the issues that was wrong with the car, I could not upload it as video was not an option.Business Response
Date: 01/10/2024
Good evening Mr. *********,
Please provide the address for the dealership you had your vehicle service with. This information will aid in record search and response. Thank you.
Customer Answer
Date: 01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I recently filed a complaint against young dealership in Layton utah and I was finally able to get the thing resolved, so I no longer need this complaint open.
Sincerely,
****** *********Initial Complaint
Date:01/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle in the last few weeks of December 2023. A 2018 *********** Colorado.During the purchasing process, my wife and I were promised that the interior ** lights that were burnt out would be replaced and that we had a bumper-to-bumper warranty for at least ***** miles.Long story short - I took my vehicle to the shop to get the unit fixed (GM Part ********) and was told that it would be $680 to fix it (broken promise 1). I was also experiencing a shaking issue, and the shop told me the tires needed to be replaced (completely incorrect & broken promise 2). I was then surprised by a $200 "diagnosis charge" which I refused to pay (broken promise 3). Further, upon returning my truck, there was mud all over the driver's side and +10 miles on the odometer added with some of my personal items on the floor.I took my truck to a trusted tire shop and they balanced the tires, this resolved the shaking issue ($70).At this point, I need to be compensated for balancing the tires ($70) and I need that part shipped to my address (the ** unit GM********) or I can be compensated for that part as well - I will not take my vehicle back to that shop and will advise others to avoid it as well.Business Response
Date: 01/09/2024
Good evening **************,
Please provide the address for the dealership you purchased the vehicle from. This information will aid in record search and response. Thank you.
Customer Answer
Date: 01/10/2024
Better Business Bureau:Please respond to their message with the requested information:
Young Buick GMC
*********************************************************;
Sincerely,
*********************Customer Answer
Date: 01/10/2024
Better Business Bureau:
Please respond to their message with the requested information:
Young Buick GMC
*********************************************************;
Sincerely,
*********************Business Response
Date: 01/15/2024
After purchasing the vehicle, ************** brought up that the lights that indicated the A/C was on were not working, Salesman told customer we could bring truck in and have ********************** investigate the cause of the lights being out. The customer also stated there was a shake in the vehicle and we would also have our service department look at that as well as the A/C Light. The customer brought the vehicle in, and our ********************** department discovered that there was cupping on the tires, and they would need to be driven on longer or replaced to fix the shake. The sales department agreed to swap the wheels/tires before the customer even took delivery of vehicle. The customer stated he wanted to keep the wheels and tires that were on the vehicle and decided to not have the wheels and tires swapped out.
Service diagnosed the issues with the ** lights,and it was determined that a replacement part would be required to complete the repair. The customer was contacted by the General ********************** Manager and quoted the dealers cost to replace the A/C light. The customer declined to have this repair done. The customer did not purchase a ********************** contract, and this would not be a covered item under the Limited 3/ **** complimentary service contract.The only service owed to the customer on the We Owe paperwork was swapping the wheels and tires, and the customer has declined to have this ********************** completed.Customer Answer
Date: 01/16/2024
Complaint: 21093363
I am rejecting this response because, as stated in my original complaint, I am calling on promises made by the sales rep to get the ** lights replaced.
Further, tires are not cupping, the diagnosis was done by a technician who is just incompetent and this shows that you have not read my original complaint.
Any sort of "tire swap" that was detailed in the paperwork was for aesthetic purposes, not wear pattern purposes. I was told by the sales rep that it wouldn't be a problem to keep them and I have photographic proof of that conversation.
Sincerely,
*********************Business Response
Date: 01/19/2024
After further conversation with ***** regarding the conversation with the salesperson at time of purchase, Young Buick GMC did agree to acquire and pay for the replacement part associated with the A/C light. ***** has the part in his possession and all other concerns have been addressed.Customer Answer
Date: 01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:11/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle from young used and received it on 9/20. The temporary plate on the vehicle was only good until 10/8. After that date passed, I followed up to see if my title paperwork had been sent to my countys *** office to register but it had not. After several times reaching out (upwards of **** time with multiple people) they eventually did overnight me a new temp plate good until 12/1.In the first week of November, I received a letter saying the title paperwork was sent, but they sent it to the *** office in another county. I informed the title administrator of the issue, and she said she asked the incorrect office that she sent the paperwork to to send it back, but it would be 2-3 weeks. Rather than look up the correct office, she asked me to look it up and read her the address. I asked her if I could get another new temporary tag, as with the timeline given, I would be expired due to their mistake. She sent an email and ccd me on it to someone asking to send me another temp tag. This never happened and after several more attempts to follow up, the title admin said it was my responsibility to obtain the new temp tag. I asked to speak to the manager but havent gotten a response. So currently Ive had the car for over two months, with no sign of it being registered anytime soon and will likely have to pay late fees with my *** due to their mistake as well as buy a new temp tag through my *** because of their mistake and unresponsiveness.Business Response
Date: 12/13/2023
****** reached out to us on 11/30 shortly after writing ************** a detailed message explaining that we sent it to the incorrect DMV. She explained the reason for this being that someone at the ** told her that it was like ******, where the paperwork is to be sent to a central location and the customer can visit any DMV office after that to get their license plates. It was sent back to us and ****** was told that is not actually the case. Colorado DMV operates similarly to other surrounding states where the customer must visit the specific DMV, we sent the paperwork to.
The email LisaJo sent to ************** on 11/30 was sent right after she was notified of the issue. She at that point promised him a new temp tag which was sent out that same night, and I emailed ************** the tracking number. ***** shows this as delivered on 12/2/23.
LisaJo also forwarded the tracking number to ************** the next morning.
Today, the LisaJo sent out his DMV paperwork to the correct office. ****** emailed him to notify him and included that tracking number.Initial Complaint
Date:10/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my vehicle in for service on a time sensitive matter. I was told that the dealership would be able to help me and work within my schedule. Im stranded in **** until my vehicle is fixed. I set this all up with the technician before I dropped off my vehicle. It has been four days with no contact. I have tried calling and leaving messages. There has been no response from the dealership.Business Response
Date: 10/31/2023
******************** vehicle repair was completed on October 27th and he is in possession of the vehicle. We were required to wait for parts to complete the repair.Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/22/23 I entered Young CJDR of Layton, Utah. I was looking to finance a new vehicle that would be better suited to my family’s needs, but I wasn’t necessarily looking to close a deal that night. I’ve financed five brand new vehicles from other dealers, two of those from another Young dealerships and this vehicle was the only exception. I leased this vehicle based on several misrepresentations made by the sales manager. 1. The sales manager stated that it would be extremely easy to break the lease at anytime. If I wanted, I could drop by, hand the dealership my keys and pay about $400 and be done with the lease no strings attached. This was important to me, because at the time I was concerned with my employment, and needed an arrangement that would allow me to drop such a high expense if necessary. 2. The sales manager also claimed that I wouldn’t have to worry about any negative equity on the vehicle whatsoever. Because of the negative equity on my trade-in, he pushed the lease because I wouldn’t have to worry about the negative equity because I didn’t own it. He claimed that I could build positive equity towards my next purchase (if I modified my vehicle), but negative equity wouldn’t be a concern. 3. When closing the deal, the sales and finance people I worked with omitted information. They never once brought up financing options, only leasing options. In addition to that, they didn’t cover any of the stipulations beyond the first page on the leasing contract, and even lied when I tried to clarify one. I was told there was incentive to finance before the end of the lease, as I would pay the market value of the truck, not the sales price plus residual value. I just want to finance the vehicle for the sales price of $51528, plus my roughly $6000 trade-in negative equity. An option mind you, that was never presented to me. I shouldn’t be responsible for negative equity on this new truck, when I was told I wouldn’t be. The dealer refuses to correct this issue.Business Response
Date: 08/31/2023
It is the position of Young Chrysler Jeep Dodge Ram of Layton that we have a valid motor vehicle contract with Mr. ***** in which both parties have met the considerations of the contract. It is unfortunate that Mr. ***** is displeased with the contractual obligations of a leased vehicle.Customer Answer
Date: 09/01/2023
Complaint: ********
I am rejecting this response because: the dealership was disingenuous with the lease terms, and it is beyond upsetting that the dealership would rather sour and lose the business of a repeat client with the Young brand (Powersports or Automotive), simply so they can rely on the lease that they were not honest about from the beginning. The small gains the dealership makes now from this deal will lose them significant deals long term.
Sincerely,
**** *****Initial Complaint
Date:07/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought my motorcycle into the shop to be fixed. They quoted me 1 hr of diagnostics to fix the issue. They later gave me what the issue was and quoted me a price to fix that. They did that repair and I paid for that repair. That repair didnt fix the issue and my motorcycle is not functional. I requested they refund the money I paid since the repair they quoted me to solve my issue didnt fix the issue. Since it didnt fix the issue the work was entirely unnecessary and was a result of their failed diagnostics. I shouldnt pay for their inability to diagnose something. I paid for the services on 06/08/23 and it was roughly $900 I originally brought my bike in on 04/25/23 The bike is still currently in their shop and they have given up on fixing it. Im making arrangements to bring it to another shop.Business Response
Date: 07/21/2023
****************,
When this bike came in with fuel coming from the exhaust it was apparent that it needed a carb rebuild. After we completed that repair and were able to run the ******* we found other concerns that needed to be addressed. With our limited resources not being a ****** dealer, we offered multiple times to have this bike taken to a ****** store to have them complete the repair. At that point you were not willing to wait for any of the local ****** dealers availability. We certainly understand that this is a frustrating situation and want nothing more than to come to a reasonable resolution. Thank you.
Please contact me at your earliest convenience.
*************************
General Manager, Young Powersports *****
************
Have a nice day.Initial Complaint
Date:06/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After spending several thousands of dollars, rebuilding the motor of my side-by-side and getting a street legal I was pulled over by **** highway patrol and told I did not have the proper safety equipment, such as blinkers and a horn. I told him this is how young Powersports of ***** did the safety inspection. And they only added a small hand actuated switch for the blinkers which they were wired in to my light whips. This is also illegal in the *************. He was nice and let me off with a warning which i immediately informed ****** of. After doing the rebuild of the motor it was constantly having issues and being brought back for more repairs and service. Ive put less than 300 miles on the motor and its already blown because no oil was put in it a couple days prior by Young when I picked it up after they were supposedly to fix an oil leak and put in an exhaust gasket they forgot to install on the new pipes. Then actually tried to charge me $270. This shop not only endangered me and my family, but it endangers the public to this date. Yet they take it very casually that I paid them all this money to increase the danger to my family. They shouldnt even be allowed to be mechanics for roadworthy vehicles. Theyve also had my KTM 620 for almost 18 months And I still have not got the bike back. They left it sitting outside in the worst winter in decades. They cant be allowed to continue to put society at risk and in ***** way. Now they just avoid my calls and texts and when i go in the manager just left. No return calls at all. They just have my machines and Im sol. ****** started as the manager i dealt with now ****** is the mgr. they cant keep staff because their indeed rating is in the 3s.Business Response
Date: 08/02/2023
On 9/12/2022 *** brought in his KTM after picking it up from another shop because they could not get it working and brought it to us stating that it needed a new compression relief valve. After I started in March 2023, I was told that we had technicians inspect the compression relief valve and it is functioning, however the bike wouldnt run because of low compression. Since then,I have had it worked on with no resolution. We told *** that we would continue working on it, but he insisted that the only problem was the compression relief valve.
On 5/22/2023 *** brought his RZR in complaining of the machine blowing white smoke and the turn signals not working properly. Upon inspection we found that the exhaust manifold was loose and required new gaskets and that at some point the clips for his air filter box had broken and allowed dust to get sucked into the motor. For the street legal and whips we diagnosed that the flasher relay was bad. We informed *** of the issues, and he told us to fix the air box and exhaust manifold as well as replace the relay.After replacing the relay, we informed *** that the whips and turn signals were still not functioning properly and he told us that he had to take it and he would bring it back.
On 6/16 *** brought that RZR back stating that it was making noise and that it was not running properly, we walked out to the machine and there was coolant all over the ground coming out of the radiator. We told him that we would get it looked at and let him know what the estimate was to repair it. He responded that it was all our fault and that any repair that was required would be at our expense. After this he made multiple calls and text messages to us letting us know that he was going to file a lawsuit against us.We told him that if he wanted to go down that route, we would cease work on both of his machines and he could come pick them up, or we could leave the lawsuit out of the equation, and we would continue working on his KMT and RZR. He then sent us the contact information for his attorney, so we stopped all work on his machines. We were later informed he had been incarcerated. To our knowledge that is still the case.Initial Complaint
Date:06/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold a vehicle to Young Dodge of ****** on May 2nd, 2023 which they in turn resold and collected payment for, yet I have not received payment for the original sale nearly 7 weeks later. I have contacted numerous people and groups within the company and they keep moving the goal posts. First, they stated that as soon as my bank chased the payoff check they would issue my check. Then, they said they need the lean release from the bank, whom I called and requested, then forwarded to Young Automotive and still nothing. It has been nearly 2 months with my money sitting in their bank account accruing interest while I have received $0. The kicker, as mentioned above, is that they have already resold MY vehicle and collected payment. This is unacceptable. I have given them plenty of time and no one seems to be in a hurry to resolve the issue. If they want to withhold tens of thousands of dollars of my money for an extended period of time, they should be required to pay me interest on that money. They do not deserve to profit off monetary holdings that they owe to others. Finally, their communication of this matter has been one sided as well. There has been nearly zero communication from their side. I call them daily for updates. When I leave a message, most go unreturned.Business Response
Date: 06/22/2023
The General Manager and ************** have been in communication to locate the lost vehicle title. The check has been issued and sent to the customer.Customer Answer
Date: 06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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