Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund over a month ago and have yet to receive it. The *** herself contacted them last week and I still have nothing. Theyre not even communicating with me by email anymore.

  Business Response

  Date: 04/15/2025

  ******** Please accept our deepest apologies. The service you have received is not up to the high standards we set for ourselves, and we apologize for the delay in processing your refund.
  
  Your refund for $225.00 has been processed today to your card ending 8517. Refunds can take a brief time to process on the card issuers end, but if you contact your card issuer in the next ***** hours, they should be able to confirm that the refund for $225.00 has been issued.
  
  Again, we apologize for the delay you experienced in receiving this refund.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am uploading a formal letter with all of the details regarding Fraudulent Billing, Unfulfilled Orders, and Deceptive Business Practices.

  Business Response

  Date: 02/18/2025

  ***** – Please accept our deepest apologies. The service you have received is not up to the high standards we set for ourselves, and we apologize for what you have experienced.
  
  The following refunds have been issued to your credit card ending 1010:
  $288.31 for the July 2024 order # *******
  $288.31 for the September 2024 order # ******* 
  $212.00 for the missing two bottles of Transform and one bottle of Glow from your October 2023 order # ******* 
  
  Please allow 7-10 business days for the refunds to show on your credit card.
  
  We understand that you had communicated with your sponsor and with your next level upline regarding the items that were missing from your initial order, as well as communicating to them your desire to cancel the Autoship for your account. Unfortunately, neither of them communicated these issues with Tranont. The Autoship subscription for your account was cancelled in November 2024. This was confirmed in the email that was sent to you by our agent Sara on November 5, 2024. In that same email, Sara asked for information about which specific orders you wanted to return and have refunded, but our records show that we did not receive a response from you. If you did respond to that November 5th email , please accept our apologies that we did not receive it.
  
  We are preparing the prepaid shipping return labels so that you can return the July 2024 and September 2024 orders. We should have those labels prepared to email to you tomorrow

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered products from Tranot for over approximately 16 months. When I originally signed on I was told a money back guarantee was in place if product didn't work. I would also need to give it time if I did not see results immediately. I saw results only the first week. After a few months more products were added to my order until all I was doing was drinking and going to the bathroom. In April and May of 2024 there was a BIG sale on bundled products and I ordered a lot because I was told these were good deals and products may be sold out if I waited. Due to shipping delays during this time I did have to wait a few weeks for these products. During that interim of receiving the products I became sick and was advised to discontinue these products for my own personal health and the overall cost becoming excessive in addition to the exhausting volume of fluids powders and pills. Due to other personal issues I was in no hurry thinking I can return products at any given time. My go to person advised today that customer service is very helpful in returning products, so does she even know there is time stamp of returning products? I have never been advised of a time limit nor is it indicated on any paperwork I have received from Tranot for returning products. I am trying to return the products now 11/25/24 and was advised that there is a policy for 10 day return policy, however in looking at their website it actually states 30 days if you goggle search the question on Tranot Returns Policy. How can their be a return policy as such as my go to person is not aware. It takes 6 months for products to work I was advised. In some cases it takes longer so I was advised in my case. I am now stuck with a package of Nourish, Activate, 3 bottles of transform, 1 bottle of glow and 1 Enrich all unopened. In addition to the products I have already opened but discontinued.

  Business Response

  Date: 11/25/2024

  We apologize for any frustration that you have experienced and regret that you feel Tranonts products did not work for you.
  
  Tranonts Return Policy is included on our website ******************************************************** return time period for Associates is limited to 10 days after the products are delivered (30 days for Customers).
  
  ********************** does have an Inventory Repurchase policy for Associates who wish to terminate their accounts and return any excess, unopened/unused inventory they may have. After an Associate resigns their account, they may return unopened/unused inventory they purchased within the past 12 months for a full refund, less a 15% cancellation fee and shipping & handling costs.
  
  If you would like to participate in this Inventory Repurchase option, your Associate account resignation can be sent to us at ************************************* or you can let us know you want to resign in your BBB response. Once your Associate account has terminated, we can initiate Return Merchandise Authorizations (RMA) for you to return the unopened/unused products you have for the full refund, less a 15%cancellation fee and shipping & handling costs.

  Customer Answer

  Date: 12/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want to resign as an Associate
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 10-22-24 . Put in a return 10- ***** to klarna. Ordered a gas generator when glowzest emailed me the oder was for follow-up animals cages. That's when I tried to stop order no response from glowzest to this date 10-30-24 I want a refund.

  Business Response

  Date: 10/31/2024

  This complaint does not appear to be about Tranont or Tranont products.
  Tranont does not sell gas generators or animal cages.
  We have no record in our Customer database of anyone with the name, address, phone number, or email address that was provided for this individual.
  The company name mentioned in the complaint is glowzest; it appears they may be attempting to submit a complaint for the company **********************

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Tranont for quite some time. Where I live, we do not have mailing addresses so I have a forwarding service. This has never been a problem and I have always received my orders in a timely fashion. My last order due to an error by try not they double shipped when I called them to complain, they just told me no big deal just send it back, I said fine but you have to pay for the shipping because it’s a mail forwarding service. They won’t just send it back for free. We went back-and-forth for a few days and they finally just Gave me credit for their mistake. This week I went to place an additional order. My account is flagged. For some reason I did not make the mistake they did, I chatted, I emailed. Everyone gave me a different answer as to why I can’t place an order , they told me my credit card was declined. I called my credit card company. They told me there was no attempt made to authorize my card. The next person told me I needed to update my mailing address which I did. They told me it’s not a valid address. The next person told me it’s my credit card again so I changed credit cards. The credit card has an unlimited line of credit and I have zero balance, they sent me an email that my card was declined and I need to contact the issuer. I called the credit card company again. They told me there was no attempt at a transaction. They told me there’s a problem with the company and my account is clearly flagged. I emailed again asking for assistance. I would need to place an order, they can’t figure out why I can’t get an order processed clearly there is some flag on my account because I initiated her charge back with my credit card when they made a mistake when they rectify that mistake I withdrew my charge back . I assume the issue was resolved. Nobody at Tron can tell me why I can’t get an order. Customer service is atrocious.

  Business Response

  Date: 09/27/2024

  ***** – We apologize for this frustrating situation and for any stress that you experienced.
  
  Our records show that a refund of $474.95 was issued to your AmEx ending **** on September 20th. We ask that you allow 7-10 business days for the refund to show in your AmEx account, but frequently CC company processing tines are faster than that. You may have already seen that refund, or you should see it any day now.
  
  Regarding your orders where the credit card was declined, we have researched this and found that the orders were being declined by Kount (a third-party charge verification and fraud detection system Tranont utilizes) because the billing address provided did not match the billing address on file with the credit card provider. The billing address that you were providing for these orders was the address of the mail forwarding service you utilize (**** ** **** ***, FORT LAUDERDALE, Florida 33315). Kount will be able to better identify your orders as valid if the accurate billing address is provided.
  
  In reviewing previous orders on both of your accounts ID# ****** (***** *****) and ID# ****** (***** ******), you have previously provided your billing address as ** ***** ***, Islip NY 11751. If that Islip address is your correct billing address, we encourage you to provide that as your billing address for every order.
  
  We did receive your order #******* yesterday and we manually ensured that charge was approved by Kount, despite it also providing the Fort Lauderdale address as the billing address. This order is being packed today and has been assigned USPS tracking # **********************.
  
  We hope this is satisfactory to you and look forward to providing any additional assistance.

  Customer Answer

  Date: 09/27/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I only changed my address because your rep told me to! She said you would no longer ship to the address provided. Three messages from you saying my credit card was declined and I needed to “fix things on my end”… meanwhile it was your system that was the problem.

  the previous order that required a refund was your fault. You double shipped an order. Yes  I received  a refund, as I should have bc you billed me twice.
  My frustration stemmed from your customer service, each person I dealt with found a different excuse as to what the issue was, all blaming me and my card. No accountability was taken by you at all. last night after I filed a complaint I recieved an email claiming I will not have anymore problems and they were “able to push my order thru”. 
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/30/2024

  ***** – Thank you for your response. Again, we apologize for any frustration that was caused by our Customer Service. We are conducting additional training with our customer service agents to better handle unique situations like yours.
  
  We acknowledge that we double shipped your autoship order, and we apologize that the error occurred. We refunded that order in full and issued a $50 credit to your account.
  
  We also apologize if there was any confusion between your shipping address and your billing address.  We would like to ensure that the correct billing address (specifically billing zip code) is on file for your credit cards. If you are amenable, we can have a senior customer service agent call you to update your credit cards on file with the correct billing address information. Having the correct billing address information on file will greatly reduce any chance of your orders being held for review by Kount (a third-party charge verification and fraud detection system Tranont utilizes).

• Initial Complaint

  Date:08/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/2024, I placed an order for their products and subscribed for a shipment to arrive in six months. July 11, I was awoken by a text at 3 oclock in the morning saying that my order was on its way, I immediately reply to cancel shipping and subscription as I did not subscribe to a monthly basis order. Refused package and had local **** return to sender. On 8/9/24 after starting a chat about the status of my credit refund. First they had to check if item had in fact been returned, yes warehouse had it but did not enter that information. Then I was told about all these changes they add if a package is returned and a fee for not having an RMA? When I mentioned that I would be contacting my credit card company, the reply was that if I did that, there would be more fees to pay! Before ending chat I was asked if I wanted to proceed with the refund. I chose to say yes because I just dont want to deal with this place and their tactics. By the way, out of $245.79 the amount theyre going to credit my account is $180 something.

  Business Response

  Date: 08/12/2024

  We apologize for this situation. A full refund of $245.79 has been issued to your card ending 2612. Please allow 5-7 business days for the refund to show on your end.

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted tranont June 26 to cancel subscription prior to shipment. My message read: I thought I canceled my subscription but I received confirmation of an order I didnt place. Please help! I do not want this product Tranont representative responded 7 hours later and canceled the shipment but has retained a 15% fee from my refund amount for the cancellation. I do not agree to this 15% fee when the subscription was cancelled prior to shipment. This is theft. I want all of my money back.

  Business Response

  Date: 07/05/2024

  We apologize for the frustration and dissatisfaction in this situation. We have issued a refund for the 15% cancellation fee. The refund for $59.94 has been issued to your card ending 2838. Please allow 5-7 business days for the refund to process.

  Customer Answer

  Date: 07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/24 I ordered products from Tranont a company based out of ****. I selected the auto ship program to save money. I requested the next shipment arrive about 8 weeks later, although at the time I considered 12 weeks. On or about 5/20/24 I realized via an email that the next shipment was on its way, one month too early. I promptly contacted them in an email to alert them of their error. After several emails that were indicating the second shipment always comes in one month and the following will be in 8 weeks, I attempted to call and unable to leave a message or speak to anyone. I was told they do nothing wrong but I misunderstood and they will cancel the order but charge me a 15% restocking fee. I replied and told them that I did not authorize the almost $200 charge and I do not authorize the 15% restocking fee either. This is wrong, fraudulent for one to deliberately ask for an every 8 week shipment and their policy to be that they ship the 2nd shipment in 4 weeks. I had not even opened the first shipment yet as I was finishing the use of other products and did not want to waste them. Since they are adamant about the problem with their fraudulent methods, I feel strongly the consumer should be clearly educated on their process before they agree and there should be no charge for their error. The sales rep I work with was equally surprised at this and seemingly unaware. She indicated that the person I was communicating with must be new and she would get to the bottom of it. Thanks for your assistance.

  Business Response

  Date: 05/28/2024

  We apologize for the error that caused the Autoship order to be shipped early, and for the misinformation that was initially provided. A full refund of $192.47 has been issued to your credit card. Please allow 7-10 business days for the refund to show on your credit card.

  Customer Answer

  Date: 05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Providing of course that the refund indeed shows up credited back to me. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from this company tranot. It was called zest I used it twice and it made me sick. I returned the product and I sent through email the information as to what happened to me and they still refuse to refund my money. They don't care about what happens when someone uses they're products and get sick. I've tried everything and they just refuse to refund my money.

  Business Response

  Date: 04/22/2024

  We regret that ******* had a negative experience with Tranonts Zest product, and that there was any confusion as our Customer Support team communicated with her about returning and refunding her order.
  
  We have issued her a full refund of $45.99 to the credit card she used to pay for the order.

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I would lose weight with this product. It was taken as prescribed for six weeks and I did not lose a pound. I was not told to diet or exercise along with the plan. Im limited in my activity and did not change my eating habits. If you need to do this they should provide some instructions.

  Business Response

  Date: 04/22/2024

  We regret that **** was given misinformation about Tranonts Transform product. Accurate information about Transform is available on the product webpage *************************************************************; If **** will let us know who introduced her to the product and provided her with that misinformation about weight loss, Tranont will conduct additional training with that individual.
  
  We are happy to work with **** on a refund of her order. Our records show that she has not previously contacted Tranont requesting a refund.We will email her with the *** (Return Merchandise Authorization) number and the return instructions.