Business ProfileforStudio McGee, LLC

Hi, filing this because the company is making really faulty products. Here's an overview: -On February 21, 2023, I purchased a cabinet/sideboard from this company for $1800 before tax/delivery -The item arrived at the end of March 2023 -By April 8th, 2023- I reached out to Studio McGee with a few concerns about the quality of the item - the hinges on the doors broke in half. I was also 8 months pregnant throughout all of this, and managing a 3 year old at home. It was truly the last thing I needed to try to figure out at that point in time -The doors did not line up, and the hinges were faulty/broke in a couple of places -In what transpired over the course of 3 additional months, including having a baby (and nearly dying from childbirth), having a newborn at home, I had to keep coordinating with the company to receive only $200 in credit and they eventually send a repairman out to fix the doors -Again, in January 2024, another hinge broke in half. I reached out to offer to buy another replacement hinge (the repairman asked me to) but Studio McGee wouldn't send me one, or even send me a link to let me purchase the correct hinge -Their customer service mailbox is full, and they kept referencing a 30 day window to fix all issues They are making really poor quality items, then refusing to help their customers. Lesson learned, but want to make sure this doesn't happen to others. Given the reviews here and elsewhere, I don't seem to be the only person experiencing this.