Complaints

This profile includes complaints for Studio McGee, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Studio McGee, LLC

  3900 N Traverse Mountain Blvd Ste 203 Lehi, UT 84043-5599

• 

  Studio McGee, LLC

  13707 S 200 W Ste 600 Draper, UT 84020-2442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with my recent experience with McGee and Co. I purchased a custom-made Clegg chair that arrived with a noticeable defect—one of the arms is visibly slanted. Despite providing multiple photos clearly showing the issue, the company has dismissed my concern, claiming it falls within an acceptable range of variation for handmade pieces. I fully understand that handcrafted furniture comes with slight differences, but this is not a minor variation—it is a structural defect that is glaringly obvious when placed next to the matching chair. I have purchased from other high-end custom furniture brands and have never encountered this level of pushback over an issue that should be rectified as a standard quality control matter. The company has refused to issue an exchange or partial refund, offering no concrete policy to justify their decision. This lack of accountability is unacceptable, especially given the premium pricing of their products. Buyers should be aware that if you receive a defective item, you may be left without a resolution.

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, On 10/31/24, I purchased the Microplush Bed Blanket – Threshold™ from Target, and it has turned out to be one of the worst purchases I’ve made. The blanket shed all over my home, and when I attempted to wash it, it caused serious lint buildup in my dryer, leading to even more mess and frustration. I’ve noticed that other customers have shared similar complaints on Target’s website, which indicates a recurring issue with this product’s quality. Due to the extensive lint damage, several of my other fabrics and clothing items were ruined after being washed with this blanket. I am requesting an immediate refund for the blanket, as well as compensation for $200 to cover the cost of these damaged items. Thank you for your prompt attention to this matter.

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is dishonest, doesn’t stand by their product and steals your money. They don’t have a storefront, charge absorbent prices for their products and have a return policy that is not clearly visible at any point on their website. I bought stools, which were priced At $400 a stool. When they arrived this weekend, the quality, craftsmanship, durability and overall look was incredibly cheap. They look like they should have cost $40 max. I went to initiate a return and see that there is a no return policy on all furniture purchased. That was not clearly stated anywhere. I reached out to the company and their solution was to make a one time exception to allow me sent them back but I had to pay for all shipping fees, which are going to be absorbent, and they would issue me a store credit. So I have a $2000 order for stools that I don’t want, and they are saying they are holding my money hostage with a store credit. It’s a bait and switch and they should be ashamed to do business this way. If they offer a no return policy, that needs to be clearly stated everywhere. Absolutely unacceptable in every way possible.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, filing this because the company is making really faulty products. Here's an overview: -On February 21, 2023, I purchased a cabinet/sideboard from this company for $1800 before tax/delivery -The item arrived at the end of March 2023 -By April 8th, 2023- I reached out to Studio McGee with a few concerns about the quality of the item - the hinges on the doors broke in half. I was also 8 months pregnant throughout all of this, and managing a 3 year old at home. It was truly the last thing I needed to try to figure out at that point in time -The doors did not line up, and the hinges were faulty/broke in a couple of places -In what transpired over the course of 3 additional months, including having a baby (and nearly dying from childbirth), having a newborn at home, I had to keep coordinating with the company to receive only $200 in credit and they eventually send a repairman out to fix the doors -Again, in January 2024, another hinge broke in half. I reached out to offer to buy another replacement hinge (the repairman asked me to) but Studio McGee wouldn't send me one, or even send me a link to let me purchase the correct hinge -Their customer service mailbox is full, and they kept referencing a 30 day window to fix all issues They are making really poor quality items, then refusing to help their customers. Lesson learned, but want to make sure this doesn't happen to others. Given the reviews here and elsewhere, I don't seem to be the only person experiencing this.

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******-******** ****** ********* ** ********: I emailed the company on December 6th stating that the pendant I received is not the pendant that I ordered…it is completely different and not even the same size. I attached photos of the item I received in the box. Through the course of the next two weeks I exchanged several emails with the company asking me for more photos which I sent to them. I was requesting to return the pendant and be sent a replacement of the pendant that I ordered. The end result was the company insinuating that I switched the pendants and they are refusing to accept the return and send the replacement. Now I have paid $431.00 for a pendant lamp that I DID NOT order. There are many email exchanges that will not fit in this box but I have attached them under supporting documents:

• Initial Complaint

  Date:11/12/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business, ****** *********, purchased 9 Dawson Dining Chairs from Studio McGee on 8/7/23. The purchase was $6,419. Our purchase order number was ****. Our Studio McGee order number was ******. Upon opening the products at our client’s home, we reported to Studio McGee that there were issues. I ordered through our dedicated design trade account. With this, we were supposed to receive dedicated design service. However, once we began our complainers to Studio McGee, all our correspondence was instead routed through a generic support team. I left several phone messages on Studio McGee’s voice mail. Not one was returned. No one ever answered the phone either. As for emails, they all come from one email address. Each email is signed by a different person’s first name, and no last names are listed. The chairs are not as advertised. We know leather varies from dye lot to dye lot. However, the leather on these chairs is not close to the color advertised. Also, the item is stated on the website as easy to clean. This is not true. Our client has followed the cleaning instructions, but the chairs remain unclean. Lastly, after only one month of use, the seats on the chairs are sagging. Studio McGee has since authorized us to return 8 of the 9 chairs. But they said I am responsible for shipping costs (to and fro). I would gladly return the 9 chairs for a complete refund, including shipping fees. The shipping fees are roughly $2,000. In addition, the RMA provided by the vendor is incomplete. I have asked several times for more specifics and, ideally, a phone call to discuss. But I have not received answers to these questions.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed multiple orders with Studio McGee. They tacked on a “warranty” charge for shipment. It was pretty inexpensive, so no complaints. But 3 separate shipments arrived broken. Different days. The boxes themselves show no outward signs of damage. Things are just not packaged correctly/safely. I emailed “support” with pictures, order numbers, etc. ALICIA reached out and initially told me she would replace the items or refund them. Then she reached out by email to tell me she wanted me to contact the mysterious warranty company that was tacked onto my order for $4.00. I called them. They told me how to file the claims. I’m super disappointed in the shattered products. I don’t have time to file claims, wait for them to fund, then they’ll mail them again, likely to be damaged again given their track record. I’m attaching pictures of damaged products and the conversation with Alicia. At this point, I just need a refund. I emailed Alicia to tell her the warranty company told me to contact Studio McGee if I prefer a refund. She responded via email. Apparently she changed her mind and I can no longer request a refund (as she initially indicated as an option in the first email with her). I told her that this purchase has gotten far too complicated, going from one of joy to disappointment and now frustration. At a minimum, they lost me as a customer. But others need to know, buyer beware.

• Initial Complaint

  Date:09/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 02 SEP 2023 Amount: $18,278.43 After placing the order, I immediately (like within an hour) contacted them about updating my shipping address -- we are building a new house, and I accidentally put in the old address.Granted, the site does say there cannot be changes once the order is placed. And this could be understandable if shipping were immediate; however, some of the items won't ship for two months. So it seems like the company should care enough to talk to a customer and consider what is being asked.As it stands now, all of their communication is basically pre-scripted "no's" to anything the customer asks. And there is no way to have a phone conversation or live chat. It's very clear they aren't even giving thought to the request, much less making any effort whatsoever to help -- they're just saying "no" because that's what they think their "order updates" clause allows them to do.This isn't the first time I've interacted with McGee and *** and the company is definitely one of the top two terrible customer service experiences I've ever had. I seriously wish they could have customer service training from some place like ********-Sonoma / Rejuvenation / Etc.All I'm asking for is legitimate communication with someone. If the items really have shipped, then I understand. If the items aren't shipping for weeks or months, then a little effort to help with a simple address change would really be nice.

• Initial Complaint

  Date:07/28/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Awful, unprofessional and unresponsive Awful! Received a damaged piece from them July 22nd and provided proof the same day! they told me to dispose and provide proof, which I did and that I would get a refund as soon as that was submitted.. Still have not heard back, sent several emails to Sydney and called. No response. Infuriated and will be calling my bank to file a dispute with this company.

• Initial Complaint

  Date:03/30/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rug plus protection from McGee & Co, and my order came to $4,355.40 including tax and shipping on 3/10/23. Order ******. I opened my rug on 3/24/23, a few days after receiving it, only to find I was shipped the completely incorrect rug. I immediately sent an email on the evening of 3/24/23 with photo evidence of the error. Subsequently, I followed up on 3/27/23. I heard back on 3/28/23 and had been asked if the rug was still wrapped up and that they would file a claim for replacement. I responded on 3/28/23 (about 20 min after receiving their response) saying that yes, it was still rolled up, that I needed front door pick up, and requested a discount for the inconvenience. I heard back from them later that same day, but the message was very confusing and poorly written so I was left unsure of if a replacement had been submitted. I just found out that the claim would take 2-3 weeks for the pick up and they would only issue a 5% discount (which doesn't even cover the shipping cost). I responded with clarifying questions, and was told that was the best they could do and that I should let them know if the address would change or not and then they would pass along the update. I gave them my response, but have still not gotten ANY confirmation of a replacement, a claim, or a complete discount of AT LEAST my shipping cost. I have followed up multiple times via email, tried calling twice (but spent over an hour waiting to get through to anyone), I believe I left a voicemail, and I also sent a message on Instagram. I have no idea how to get their assistance in fully resolving this. I am furious that I spent $4,000 only to not have this issue on their end handled in a timely manner. It's been nearly a week now with no resolution and extremely poor communication. This should have been easily resolved within one or two interactions, and I've spent my whole week trying to just get a hold of someone who even cares to help.