Reviews

SCAM SCAM SCAM - I thought I was booking direct to the hotel. But realized upon receipt of the booking confirmation I did not. They claim reservations are FREE CANCELLATION, but then charge a non refundable fee to book (mine was $17.99) - also, that is not specifically clarified until you receive a booking confirmation and they have your CC #. SCAM SCAM SCAM.

Thank you for your review, *****. We sincerely apologize for any confusion or inconvenience you may have experienced. Our platform, Reservation Counter, is an online travel agency that offers listings for over ******* hotels worldwide. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. For online bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. Please dont hesitate to contact our escalations team at ********************************** if you have questions or concerns. We are always happy to answer any questions you may have about our platform.

To be clear - my reservation did not say I was being a charged any service fee, until AFTER the reservation was placed. The FULL REFUND that was stated when I booked was a scam because it was not true. As soon as I realized the reservation was booked at the fee was added I cancelled the reservation - maybe 2 minutes after the accidental booking. So the statement that they offer 24 hour support is also a lie. They offered no support for my issue and have been enormously unhelpful with this issue.

Scammed me, thought I was booking at a hotel that I thought I called direct. They charged an inflated price at a different hotel. When I realized the discrepancy I questioned the person about it and was completely ignored and just was told the reservation was sent to my email.

Thank you for your review, ****. We sincerely apologize for any confusion or inconvenience you may have experienced. Our platform, Reservation Desk, is an online travel agency that offers listings for over ******* hotels worldwide. To assist you further, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please dont hesitate to contact us at *********************************** We're here to help!--Rachael, Review Manager

Myself and two other friends stayed at the ********************* by Wyndham, ************************************************************* this past weekend November 8th to November 9th. Every hotel I stay in spray my room with Lysol. Upon spraying my room down, I huge cockroach popped out by the A/C unit and a small one behind it. I took a picture of this. My friends and I were horrified. We immediately started gathering our items and get out of the room. We called the front desk, the clerk gave a simple laughed and told us to come get another room key. I let her look at the picture and she did not have a care in the world. Let me back up, upon entering the hotel, there was a big yellow bucket and mop blocking part of the door to enter, while the clerk stood outside smoking, Not once did she greet us, but she noticed my t-shirt I was wearing and asked questions about it. Back to the room. Once we cleaned the room and I sprayed it down, I left to go to *********** to get food while my friends got dressed. A customer was standing at the front desk waiting to get service. She asked me was anyone working at the desk because she was standing there for about 10 minutes. I describe the clerk to the customer. We both rung the bell for help and yelled out for someone. No one answered. I left to get food. By the time I returned from getting food, the clerk was just starting to help the new customer and the yellow bucket was still by the front door. We left later that evening to go to our reception, the yellow bucket was still at the door, the clerk was just sitting at the desk doing nothing. A customer was trying to get her things through the door on a cart and had trouble trying to get pass the door. I helped the lady. The next morning upon leaving the hotel, the yellow bucket was still at the front door. We changed hotels. Ridiculous service at this hotel. I will never stay at this hotel again and will never recommend to anyone. I gave a one star too many!

*****, we're sorry to read what happened when you arrived at the hotel. Reservation Counter is an online travel agency, and we book rooms for over ******* hotels worldwide. We are not affiliated with the hotels where we make reservations and recommend contacting the hotel directly with matters concerning their management or property. I was unable to locate your reservation with the information you provided. Please feel free to contact our escalations team at *********************************** and we will do our best to assist you.--Rachael, Review Manager

I made a reservation for a hotel on their website. When my card was added to the reservation to hold the room, it went through another website, this company. I reserved this hotel for employment purposes and contacted them for the tax exemption and was told after I was advised by another agent to email the state tax forms to the company email box. I followed up on the request but then advised by another agent that they do not accept tax exemption for my reservation. Please pay close attention when making your reservation that you do not use this company. I have called them multiple times with no resolution to my simple request. My card was charged $409.21 but the hotel received upon checkout $259.80.Also, I asked for a manager and was sent to a voicemail box to leave a message. Still no resolution.

Thanks for bringing this to our attention, *******. I will share your feedback with our customer service manager so we can look into this further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

I book a hotel room with this company and I wasent able to get the right confirmation number and my reservation wasent showing up at the hotel and they kept giving me the run around Dont Book thru this company

Thanks for bringing this to our attention, ********. I will share your feedback with our customer service manager so we can look into this further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

4/25/2024: Scam alert. Reservation Counter settled with the *** for misleading travelers to believe they were dealing directly with hotels, charging when reservations were booked. Had to cancel due to my Dad having emergency operation for prostate cancer. However, when I called for a refund I learned I was charged immediately for the cost of the hotel room, plus applicable fees and taxes. I was not adequately informed that I would be charged upfront. ***...they asked for confirmation this surgery! Wow! What a horrible scam Reservation Counter is running. Wasted hours trying to fix this. If you choose the call back option, it will hang up. Call customer service, they will hang up. When you finally reach a person, they cant find your customer case # (proof that they approved refund) notes. Say theyll call back, they never do. Say you'll be refunded in a week, they don't. Got confirmation from hotel and Reservation Counter that I would get a refund. No refund weeks after. Called again! Was told it would be escalated and resolved. Three weeks latercalled again, oops - forgot to escalate. Still need to contact the hotel. I called the hotel directly and they confirmed they already approved the refund by email. Asked for details of the tax recovery charges & service fees. He couldn't figure out - did not see on his end. Clearly a lie and in the accounting. So glad they record calls. This can all be verified. Called again after not hearing back. Asked for a manager, said I'd reached the top. No one else to speak with. Still havent heard back. The business committed to a refund and kept dodging, not calling back. This issue has not been resolved and to be satisfied I ask that the full amount is refunded. Ads/webpages (enclosed screenshots) create the impression that you're booking rooms directly with the advertised hotel. Not eligible to receive reward points. Hotel cancellation and refund policies, were not the same as booking directly from the hotel.

Thanks for bringing this to our attention, *******. We apologize for your experience and the inconvenience this caused you. I will share your experience with our customer service manager so we can look into this further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

I book a hotel through **************************. I booked the hotel for 4 nights. But only stayed 3. I have been trying to get refund for the night I didnt stay but have been un successful. The hotel refused to give me a receipt for the 3 nights I stay for evidence that I checked out early. Once I checked out and was not given a refund. I was not allowed to immediately check back into my room. The hotel was the comfort suites in *************. ****************************************************************************************: $321.30 Taxes and Fees: $93.20 Service Fee: $17.99 Total Cost: $432.49

Thanks for bringing this to our attention, *****. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to us. We will look into you situation further. Please feel free also to contact our escalations team at [email protected], Review Manager

This is a total scam. I used Bing to book with ****** for an upcoming trip. The first tab was ************************** Hilton which, I assumed wrongly, was a Hilton reservation page, not a third party. I clicked that link, and all of the standard logos and branding appeared on the page. There was a tool to check availability and pricing, and I booked 4 nights for roughly 1600 dollars. I was then contacted by my credit card company that a 7499 charge was pending. It was 1600 per night which is absurd. I have stayed at that property for the same meeting for years and it is usually around 400 to 500 per night. I canceled the reservation within 24 hours and was given an online cancellation notice. We never saw the credit come through and called and found out the reservation was nonrefundable. They stated they would contact ****** through the escalation process available and stated after three days ****** declined. I contacted my credit card company who is launching a fraud investigation. I have contacted ****** (been a member for years) and told them they were being besmirched by these scammers. These people should have their license pulled. I am also contacting the ********************************* available to investigate since they are based in ****. I use the internet to book many trips and am amazed I was scammed into believing I was booking with ******.

Thanks for bringing this to our attention, *******. I will share your feedback with our customer service manager so we can look into this further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

UNREAL!!! My credit card was charged $277.48 for my reservation. Upon checking out of the hotel, the hotel receipt showed that the company only paid the hotel $185.78. Therefore, Reservation Counter kept $91.70 of my money versus paying the hotel the entire amount. I talked to customer service and was told that there would be no refund to me. COMPLETE SCAM!!!!!!! I won't even give them a 1/2 star!

?Thank you for bringing this to our attention, ********. Reservation Counter is an online travel agency, and we book reservations at over ******* hotels worldwide. We receive our rates from the hotel directly. It appears the hotel supplied you a rate different from the one that they provided us. The contracted rate was agreed upon at the time of booking. Because your reservation was booked with us and not through the hotel directly, we are contractually bound to adhere to the rate agreed upon at booking. If youd like more help with your reservation, you may contact our escalations team at ***********************************

Fraudulent. Blatantly lied and charged a large amount for a completely wrong room despite reading back all information correctly. We asked for a specific room, 4 adults and 4 children that was supposed to be $700. Instead we got a confirmation email for a room that was 2 adults and no children and charged us a different amount than what he said, about $430. This was also after a long difficult conversation trying to get him to understand. He kept repeating the same questions over and over like he had no idea what he was talking about. It is as if they were on another planet. Then when we called back, a different agent refused to correct the situation other than canceling. Then a supervisor also got cocky. They were rude. Not exaggerating. Absolutely the worst reservation company I have ever heard of. The way they advertise on the internet is also misleading as if they were actually the Great Wolf Lodge when in fact they are just a reservation company.

Apollo, we apologize for your experience. Thanks for bringing this to our attention. We would like to look into your situation further, but we will need your itinerary number to look up your reservation. Please feel free to contact our escalations team at ********************************** with this information.