Customer ReviewsforRidd Pest Control

This company had a sales rep come to my home and promise me that I can try the services out and can cancel at any time with no fee. I explained that I was with Terminx and the rep ******* stated that they could be the price and if I don't like the service or the service does not work then I would be able to cancel any time. In the beginning of June this company Took out over $400 out of my bank account and said they don't know what the reason was though could only give me a month of free service and credit all the charges back. Due to the credit taking 3-5 days to return to my account there were charges of over draft and return check fees that were charged. The didn't take responsibility for those charges even though they are the reason for the error in the first place in my account. When talking to rep **** on the phone he stated that I would have to pay $249 for cancelation when I informed him that I was advised I was told there was no fee. I called ******* the sales rep on the phone and he stated he would call on my behalf because he did advised me of that. When I called the company back to cancel after getting a text message saying I can cancel the next rep laughed and said that ******* did call and that he didn't back me up as a customer and didn't provide me with that information. If this company can have people lie and cheat their way I to services this service should not be offered. The poor customer service and the lies to get a sale is unacceptable and this company needs to be stopped before they can do this with another person who can not help themselves. I have already told the company I don't want their services and they refuse to cancel.

Solicitor (****) chose to ignore the No Soliciting sign and rang the doorbell AND knocked. When I opened the door, he started asking about if we have pest control service. I just pointed to the sign and closed the door. This is ridiculous.

Teach your sales people what NO SOLICITATION means. Very impressive going door to door on a kids scooter. Idiots

I tried to give them zero stars but the app wouldnt allow that.One of their representatives came to my door at twilight. He starts by asking if i own the house in which i live. I asked him why he needed to know that. He starts asking me about pests around my house. I told him I had "a guy" and I wasn't interested. He kept talking even when I closed the storm door. I opened the the door and told him to get off of my porch. He starts being a real "smart-***". He gets on his hoverboard and just stands there running his mouth. I came out and told him to get off of my property. He starts riding off being a "smart-***" the whole time.Judging from my experience and the reports here, one would be stupid to have any dealings with this outfit.

Last evening (4-18-24), a door to door salesperson from Ridd Pest control rang my doorbell and wanted to discuss the service I already with them. Along the way he offers a new service to spray for mosquitos, ticks, fleas and no see ums. I expressed concern about spraying chemicals on my property due to the abundant wildlife, including green frogs and lizards, bees, butterflies etc. To address my concern about toxic chemicals, the salesperson specifically said not toxic and that the spray was some sort of organic substance that works differently than chemicals and that it is completely safe to the animals I was concerned about. I agreed. The application occurred on 4-19-24 and paper left by the Ridd employee had the name of the chemical applied - Gamma-cyhalothrin. A little research revealed the following in a summary of an analysis: "It is highly toxic to honeybees and many aquatic organisms and moderately toxic to birds and earthworms." I called Ridd, got a helpful account manager who was sympathic, gave me a credit for the service and promised to discipline the sales person for his deception and untruthfulness. To my question about toxicity, he should have said 'YES, BUT it is diluted blah, blah, blah. Not no, it is not toxic.'

RIDD has taken very good care of my bug issues. I was with another company and I am glad I changed. Thanks RIDD.

Been using RIDD for a year and a half now. Best company I have used yet! They will always come back for free if I need anything extra. The technicians are always willing to go above a beyond to make sure Im satisfied. Not sure what people on here are saying. The majority of reviews are on *******

Worst company out there...Will not fulfill contract as stated Inexperience people that don't know what they are doing Canceled for this reason, they still try to charge cancellation fees Complete rip off and scammers

If you want pest control beware of companies like RIDD. They don't train to take care of customers and get upset at you as a customer for being upset. The area supervisor gets mad at me for complaining of their poor service. I've had 4 instances of the technicians not coming or leaving too early and now want to charge me extra for a flea service after everything they did. If I had the power I would tell everyone I can to steer away from this people. When you call to cancel you have to speak to the area supervisor and there is no other way. He hung up on my face for being upset at their service. I called back and I am now stuck because no one is calling me to cancel my service. So the BBB will know about this. I have to help others not fall into this trap.

DO NOT USE! After 2 full services and a call back service, I was still seeing ants and spiders. This was the main reason I signed up for this service. They refuse to cancel my contract without charging me the cancelation fee. But expected me to continue service that was not effective and still pay for another company to come and do the job they could not. I understand the contract, but if the contract is breached because of RIDD not honoring the guarantee, I am sure I should be the one eating the cost. Very disappointed.