ComplaintsforRidd Pest Control

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/26/24,a young man showed up in my front yard on a hover board and solicited an order for pest control control services. He stated they were having a sale pest control services and would provide this for $99.00. He did not state @ the time,acceptance of the $99 discount would obligate me for 12 months @60 per mt for 11 months or a total of $760.00. He then asked that I sign the agreement on his Ipad. When I received a copy of the agreement showing the *** that would be charged each month,I asked them to cancel.They refused and have been electronically drawing money from my credit card each month. I received one service only in 2/24. I attempted one last time to cancel the service today ,spoke to *****,last name refused and he refused to cancel the service unless I paid $$249, cancellation fee making the total paid $528.00 for one visit. I have noticed several complaints online about the their business practices.I was 81 @ the time of the transaction,an easy *****

  Business response

  07/19/2024

  Hi *****,
  
  We apologize for any miscommunication that was had. We do everything we can to be transparent when explaining the terms and conditions of service, which is why we have contracts that our customers sign. In the contract, it lays out the service schedule and the monthly billing schedule. It also explains the length of the contract and what to do if you need to cancel the contract. The contract states that in order to cancel, it must be done over the phone with an account manager and the cancelation fee must be paid if the term of the contract has not been realized. Looks like we have tried to provide services 12 different times over the past 2 months, and each service has been denied. We would love to keep servicing your home, but if not, the cancelation fee can be paid and the account will be closed immediately. We hope this explanation helps

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Salesman came to my door on 5/21/24 he advised that the service offers spraying of the home and yard, 3 feet up the home and 3 feet out into the yard, a gradual for the lawn and treatment for fire ants. I made an initial payment of $119 due to the first treatment being more involved. The technician came on 5/22/24 for the initial treatment inside and outside my home. The full treatment took him about 15 minutes (far shorter than the salesman has stated), he handed me a flyer to purchase mosquito spraying and was on his way. I reviewed my camera footage, ****** only sprayed the base of my foundation around my home. There was no 3 feet up, 3 feet out, he did not do any gradual treatment on my lawn and did not treat fire ant mounds. I received the following notes from ******: Hello, I just completed your RIDD Pest Control service. I treated 3 feet up and 3 feet out from the foundation to block any invading insects from entering the home. Lastly, I performed a full yard inspection to take care of any mound activity further out in the yard and granulated ***** feet out from the foundation to treat any ants or roaches that might have been nesting in the yard or around the driveway. Please allow ***** days of increased activity while the bugs are being flushed out. I know it can take time for the treatment to work but I have it a month and I have more bugs than ever before. I have always had pest control with another company and I have never experienced this many bugs. Called customer service on 6/25/24 and spoke with ***** the account manager, explained the situation and requested to cancel my contract without the cancellation fee as I already paid the initial treatment fee of $119 and a monthly fee of $73.87. The only resolution ***** could offer was to spray again. I paid the $200 cancellation fee. I am requesting a refund of both the cancellation fee and the monthly charge of $73.87. ***** advised there is no one at RIDD above him I could speak for resolution.

  Business response

  06/26/2024

  Hi *****,

  We are sorry to hear about this experience. We strive to provide excellent service and it seems we have failed to do so in this situation. We have refunded the cancelation fee and monthly bill. Thank you for reaching out 

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called RIDD after scheduling pest control and termite inspection telling them that I only wanted the termite inspection. The lady who answered the phone said that was fine and there would be no penalty as they hadn't come out yet anyway. I told her I would call back with my work schedule as the dates vary and would pick a day and time. On May 22 while at a patient's house (I am a hospice nurse) I received over 6 telephone calls in a row from **** as well as several more during the day. On May 23rd I received a text message that a technician would be out May 24 for pest control. I texted back that I did not schedule this. I then called and talked to a man who said "Oh yes, we've been having trouble with the scheduling department." I'll put a stop to the robo calls right now. I'll also cancel that appointment. I made a termite appointment for May 30th. While I was at work on May 24th a technician showed up at my house for pest control. I did not schedule this, I wasn't home. He apparently did the yard which who cares about one ant hill when originally I wanted the inside done. Again, I WASN'T home. I had cancelled this appointment which I didn't make in the first place anyway!! This is twice I have called and talked to a live person on a recorded line by the way and told that: you don't have to have pest control as they haven't come out yet and we cancelled the appointment for May 24th that you did not make in the first place. My bank account was charged for a service I did not agree to. I did not agree to this appointment. I would not have. I am a hospice nurse and I would not agree to this on a day I was scheduled to work. I was in ************** that day and had a stranger walking around my yard. I want my money back, I want nothing to do with this company. I think they came out full well knowing that I would not be home and therefore I could not tell them to leave. I consider this trespassing and not a "scheduling department problem." I'm short money now.

  Business response

  05/28/2024

  Hi ********,

  Looks like you have already spoken to the office about this matter this morning. We can see the $79 was refunded and the account is now closed. Thank you! 

• Initial Complaint

  05/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I called RIDD last month to see about a one time pest control spray and was told they only do yearly service plans. I talked to someone named *****. I wasnt interested in the yearly plan and declined to sign up and found another company that fit my needs. I received a bill saying its past due for service that wasnt performed? I know that no one has been out to spray and I never signed a contract or said I was interested in the service. This is unprofessional, sending out bills for services not provided when someone is just calling to get quotes about pest control. I received both a text and an email saying I had a past due balance today. I would like the company to call me and resolve the issue. I would like to make sure I wasnt automatically signed up for a service- I never signed an agreement, just wanted a quote for service. I would also like to be assured through documentation that I am not signed up for service and will never be charged for any services that I am not signed up for.

  Business response

  05/20/2024

  Hi ******,

  This indeed was a billing error and we apologize. The account was closed today so you should no longer receive the automated billing messages. 

• Initial Complaint

  05/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Thursday 5/17 around 5:30 pm, our 10 year old son was in our front yard preparing to help his dad mow to grass when dad got home. While my child was in the yard alone, a door to door solicitor from RIDD PEST CONTROL approached my 10 year with a sales pitch, stating that he could help rid us of an ant hill in our yard. My child, confused and concerned came into to the house to alert me. I stepped out and sternly told the solicitor that I didnt appreciate him interacting with my child alone, and that as an unknown adult and a stranger, he should never approach a child. He was apologetic and left. I later contacted the company, and they chose to focus on the physical description I gave of the employee (a young ******* American man) in hopes of helping him be identified and retrained/reprimanded. They stated that this is how their young employees learn, never addressing the fact that an employee on their clock approached my child in our yard to sell a product. A CHILD. ****** is littered with poor reviews of this pushy, aggressive company.

  Business response

  05/20/2024

  We are sorry to hear about this experience. Thank you for leaving this comment. We will be sure to address this not only with the specific sales rep you are mentioning, but with our entire sales team to ensure this does not happen again 

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During a door-door sale on the 3rd of May, I wrongly agreed to a contract with Ridd Pest Control, but without my husbands approval. He is the sole owner of the home, and said we needed to cancel the contract. We have attempted to reach out to the company, and my husband even stopped the business from rendering services the next morning.He is active duty military, and the salesman said that with home being active duty, he could cancel at no charge.

  Business response

  05/06/2024

  Hi *****,

  After reviewing your account, we can see that the account is closed and you were refunded for the payment that you made since services were not rendered. No cancelation fee was charged since service never started. Please let us know if you have anymore questions! 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My card was just charged today from this company they only came out to my home once for pest control I told this company ************* I no longer wanted the service due to me moving to a new address that has pest control services. They charged me a cancellation fee today and that was almost a year ago ! I want my money back the young man that knocked on my door never told me I was under a contract he was very unprofessional he sent me rude text messages as well the lady I spoke with today said if I had shown them proof of me moving then it would have been waived that was not offered to me 200 dollars is what I was charged today I have 6 children I can not afford that type of money being taking out of my account without consent!

  Business response

  02/21/2024

  Hi *******,

  The $200 was the amount that was still owed, and it was the amount in collections. We were able to review your account and can see that the Pest 6 contract was signed. In the contract, the cancelation fee is outlined. The contract was for 12 months starting on 2/27/23. The account was frozen with the pending cancelation fee on 5/30/23 due to an outstanding balance on the account. Therefore, the term of the contract was not fufilled. We hope this explanation helps, thank you. 

  Customer response

  02/21/2024

   
  Complaint: 21325965
  
  I am rejecting this response because:I was not told that I was under any contract when the agent came to my home.If you all review the calls you will see I told many of your agents that as well as I explained that I was moving I also spoke to the cancellation department and told them the same thing I was moving and pest control services was provided the agent I spoke with today says that the fees would have been waved if I provided this information which I did I never agreed for my debt card to be charged or on any kind of automatic payment that was for a one time payment ! This is a sneaky practice I never agreed for you to automatically charge me !
  
  Sincerely,
  
  ***************************

  Business response

  02/22/2024

  Unfortunately, we never received any documentation about moving to a new residence. The contract states that the payment method on file has consent to be charged. We apologize for any miscommunication. We have emailed the original contract back over to you. Thank you 

  Customer response

  02/22/2024

   
  Complaint: 21325965
  
  I am rejecting this response because:No one asked me for proof of an address change I could have provided proof and still can provide proof and I havent received a copy of my agreement at all! In this agreement did I sign up for automatic payment ? I never agreed to be in a contract when that sales agreement gave me the paperwork he advised me that it was consistent to get treatment not an agreement when he got my card information I never agreed to an automatic payment this is against the law to process a payment without my consent I never agreed to an automatic payment period I want all of my money back!
  
  Sincerely,
  
  ***************************

  Business response

  02/23/2024

  The contract was sent to ********************* at 5:40 EST on 2/22/2024. If we need to send it to another email, please let us know. Thank you. 
  
  
  

  Customer response

  02/23/2024

   
  Complaint: 21325965
  
  I am rejecting this response because:
  Thats not my email address it is donishaharold@ gmail.com. You all never answered my question who gave you permission to place my account on automatic payment?I never signed up for that you used my payment I gave him to make a one time payment and I have proof that I moved in April I want my money back!
  Sincerely,
  
  ***************************

  Business response

  03/05/2024

  Hi *******,

  We have corrected the email on your file and sent over the contract. Hope that helps. Thank you

• Initial Complaint

  01/23/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Ridds salesman stopped by my house on 06/21/2023 just 8 days after buying our house. We let the salesmen in and talk to us about their plans and we specifically asked is there a contract. The salesman stated "we can cancel any time. The only thing I ask if you don't cancel after first treatment since it will be free." Fair enough. When I signed it was one signature and he stated it was for card authorization. Then he left. Now in January we decided to cancel because we don't want it anymore, I called to cancel since we could any time we got told we're in a contract and there's nothing we can do unless we pay a cancelation fee. Now once again salesman said nothing about contract. Now today 1/23/2024 my wife called and asking about it and was told it was a 1 year contract which if you look at the document attached it clearly states 2 years. On top of that remember I said 1 signature well looking at all the signatures on the attached doc they are the same. The lady told my wife that it's possible that the salesman could've did that but once again nothing they do. I seek a cancelation on my "contract" and any debt wiped due to their underhanded and shading dealing and straight up lying to me and possibly their other customers.

  Business response

  01/24/2024

  Hi ******,

  Thank you for reaching out. We apologize for this experience and that you were mislead by the sales representative. We will be sure to review this account with the sales representative internally and appreciate your constructive criticism. We have canceled your account without any additional cancelation fee. You should receive a confirmation email shortly that the account has been canceled.  Please let us know if you need anything else. Thank you

  Customer response

  01/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  P.s. no hard feelings. I really appreciate you being able to help us out with this resolution. 

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We received initial pest control services on 6/15/23 (******). We were not pleased with the results so we called to have the subscription cancelled. I was told that because we had already paid for the next one, we had to schedule the next one then cancel. Another technician came out on 7/29/23. When my husband called he was then told about an early cancellation fee for the subscription. He was never educated on this fee when he began the services and there should be no fee if the services rendered were not satisfactory.

  Business response

  11/17/2023

  Hi ******,

  We are sorry to hear about this experience. We have reviewed your account and can see that there is a signed contract that outlines the cancelation fee. We also were able to listen to the recording of the welcome call and the cancelation fee is also stated that is would be $249 if you choose to cancel before the term of the agreement has been realized. We can see that only 2 services were provided on your home. Pest control can be a process and, unfortunately, is not a one time fix. This is where reservices come into play. You were on the Pest 4 subscription, meaning that service is automatically scheduled every 4 months. But if you need a touch ** in-between services, reservices are always an option and complimentary. We hope this explanation helps! 

• Initial Complaint

  11/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They signed me up for a year without my knowledge and want $259 to break contract. I now have a worse bug problem then prior.

  Business response

  11/16/2023

  ******,

  We are sorry to hear that you still have bugs. We would love to come back out to your home and provide a free reservice, especially with the problem areas. Our service professionals would be happy to listen to where the problem areas are and treat them accordingly. We have reviewed the contract that was signed on 3/14/23. The contract outlines that there is a cancelation fee of $249 if the contract is canceled early. The term of the contract is 12 months, therefore, the contract runs through March of ****. This is always the last resort though, please call us at ************ so that we can come to your home during a time that works for you and take care of the pests in your home! Thank you. 

  Customer response

  11/16/2023

   
  Complaint: 20877693
  
  I am rejecting this response because:
  They have come to my house six times and problem continues. They dont know how to do this . I need to hire someone else. I cant pay a cancellation and deposit for other company. They havent done their job effectively yet.
  Sincerely,
  
  *********************************

  Business response

  11/17/2023

  Hi ******,

  We are committed to the service of your home and are doing our best to ensure you have a good experience.  We can see that we have been on time for your bimonthly service and have been able to provide multiple reservices. We are happy to continue providing reservices when you need them, along with our regular service. We can also see that there have been some recommendations given that you, as the homeowner, can try out to ensure that you have minimal pests in your home on top of what RIDD is providing. We are more than happy to work with you if you would like to keep the service. If not, the cancelation fee of $249 must be paid as you are under contract until March of ****. We hope we can better this working relationship! 

  Customer response

  11/18/2023

   
  Complaint: 20877693
  
  I am rejecting this response because:
  They have now caused major water damage in my home on top of NOT providing appropriate results for their activity. They have been to my house six times and I have more of a pest problem than I had when they started. They should loose their license for what they did on 11/16/23
  Sincerely,
  
  *********************************

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