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Business Profile

Shoes

Kizik Design, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Madrid shoe and I wore this shoe once inside and the sole is completely worn down. I contacted the company and they said it did not look worn down and refuse to exchange or refund.

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I added an item to my cart on Kizik's website. I did not complete the purchase (I have made several purchases in the past.) Kizik sent me an email on 01-15-2025 with a giant graphic with overlayed text that said "IT'S BEEN A WHILE. SAVE 15% TODAY" but the click through only offered a 10% discount code/offer. I contacted Kizik and they indicated that the 15% was only for first time customers. I explained that their text implies that I am already a customer. (There is more text in the email including "We haven’t seen you around, and we get it. You’re on the go. We just wanted to be sure you’ve seen the latest styles and colors from Kizik. We’d hate for you to have missed something!" which would also imply that I have already been a customer.) They emailed back again, re-emphasizing that the 15% off is only for new customers. No where in the email does in indicate that 15% is for new customers. I would like the 15% discount they offer in the email. This seems like bait and switch.

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue is that they did not notify me of a "lost/canceled order", did not refund money until it was brought to their attention that the order was outstanding and they claimed the carrier denied it and later said the ran out of inventory. I worry about how many orders were "lost" and they are pocketing the money until the customers complain that the order never came. October 3, Purchased a new item online, received confirmation. Credit card was charged. October 6th received company email saying that the product is "back in stock". October 7th, received notification "your order is ready to ship", October 11th, received a notification from Kizik that there has been no updates to the shipping information from the carrier. October 13th, received marketing email promoting the shoes again. October 20th, replaced to the October 11th email asking for an update and request to expedite shipping. October 21st, they replied saying that the carrier rejected the package that they would ship it via expedited shipping, and wanted to confirm the shipping address. I replied back the same day with the original shipping address October 22nd, they replied back that they would not be able to ship it as there is no remaining stock. I also received another email of refund/order cancelation. Later in the day when I received the emails, i called them and they said that they did not have a rejection from the carrier, that they ran out of stock. I argued that it's no acceptable for them to just not fulfill the order and blame the carrier for an order that was never provided to them. I also suggested that they stole my money to charge, not refund, and not put me on a back order list. They said I could click on the link to get notified of the "back in stock" and can place the order then. As prefaced, the issues is not that the order was lost, it was that they didn't know it was a lost order, or they intentionally stole the monies.

  • Initial Complaint

    Date:07/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested that no further contact of marketing emails or text be set to me. I have done this 4-5 times and still receiving. Cannot contact corporate? Overseas customer service only sending requests on. I want to be put on "do not contact" list and be assured that this will happen. Can you help? Thank you, Mike Mattson

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original transaction was 2/9/24 according to Kizik, but I ordered prior to 2/1/24 because that is when I left NY and drove to FL . I arrived in Fl on 2/10 . No Kizik packages. They sent an email basically saying they we’re experiencing “delays” in shipping. My online order said it did not go through-twice. So I went through the process again. I ended up with 3 orders. I returned 2 unopened through USPS as a Return to Sender - not acceptey

  • Initial Complaint

    Date:02/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these shoes online. It states you can return them within 30 days if they have not been worn outdoors. I have not worn them outdoors. I only tried them on and it has been 30 days. they are telling me it is unavailable for return. Order # ******* 

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shoes and my order confirmation was in USD. However, after placing the order the order details show as GBP and that’s how I was charged. Nowhere at ordering did it say that my order would be converted to the currency of the country where the shoes were being shipped.

  • Initial Complaint

    Date:11/23/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday Nov 22 I signed up for Kizik to get a promised 15% off coupon via email for signing up. I ended up receiving the promised 15% off coupon, which had no restrictions on it other than to use it on my first order. I placed my order (*******) today and it refused my 15% off coupon telling me that the shoes needed to be full priced. The shoes I purchased were purchased at full price. If I was being denied due to the free socks and shoe cleaning kit for the holiday, I don’t want or need them and would have just purchased my order on Wednesday. But again, the coupon had no restrictions and this was my first order. I contacted customer service (which used to be so good) and the gentleman told me you no longer accept and have 15% off coupons but he could manually give me 10% back. I also asked for the $8 (in 80 points I earned by signing up) to be put back on my original form of payment since the site didn’t allow me to use it at the time of purchase. I replied to customer service asking for them to honor their coupon as they sent it out and it should be honored and also the $8 in rewards and I was met with another email that now refuses to give me any offer. I’ve never received this horrible of customer service from here at all. It’s illegal to not honor coupons that you’re still sending out. I am please requesting the $8 reward and the 15% credited back to my original form of payment as it’s only correct business practice. My 15% amount was $31.20 per-tax and then the $8. I also request you quit sending out the 15% off coupons if you don’t honor them. Of course I’m going to use the coupon and expect it to work when it was just sent to me and also promised to me for signing up. Please find the attachments of the email and the one has the date and time circled for receiving the 15% off coupon email yesterday at 3:50 pm. If you’re not accepting these coupons than why did I just get it yesterday then.

  • Initial Complaint

    Date:10/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order# ******* on September 14th of 2023 for 7 pairs of shoes and 5 pairs of socks. They were delivered on September 19th of 2023. Me and my family did not like them so we tried starting a return. The online portal was giving us issues so on September 20th of 2023 I called in to get a return started. They said they sent me a label, I never got a return label. I called again on the 21st of September 2023 and finally got a return label. I then dropped them off at the post office and it was since delivered on September 23rd of 2023 (I am only 3 hours away from the return warehouse) It is now October 23rd of 2023 and I still have not gotten a refund. I have been calling 2 times a day every day asking for a supervisor or a refund status update with nothing but bullshit lies like "oh a supervisor will call you today" which never happens and when I call back they say "oh she was out sick today" and more excuses like "it is taking so long because we have so many returns we are backed up right now" which should say something about their brand, if they have THAT many returns that they are backed up over a month sorting through all of them, take a hint! Your shoes are clearly JUNK! Absolutely bullcrap.

  • Initial Complaint

    Date:05/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent the wrong shoes (see ************--should be black Vegas shoes in 14 X-wide). When I emailed customer service to complain, instead of dealing with it, they sent me a link to a website so that I could deal with it myself (not good service). Then the website did not recognize my verified order number (see ************, and check against order number on receipt in ************). Obviously, I am getting the runaround and require a full refund. I will accept express-shipped replacement shows in the correct model, color, and size, if they arrive by wednesday May 31, 2023)

Kizik Design, LLC is NOT a BBB Accredited Business.

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