ComplaintsforKizik Design, LLC
Shoes
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Original transaction was 2/9/24 according to Kizik, but I ordered prior to 2/1/24 because that is when I left NY and drove to FL . I arrived in Fl on 2/10 . No Kizik packages. They sent an email basically saying they we’re experiencing “delays” in shipping. My online order said it did not go through-twice. So I went through the process again. I ended up with 3 orders. I returned 2 unopened through USPS as a Return to Sender - not accepteyInitial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased these shoes online. It states you can return them within 30 days if they have not been worn outdoors. I have not worn them outdoors. I only tried them on and it has been 30 days. they are telling me it is unavailable for return. Order # *******Initial Complaint
12/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered shoes and my order confirmation was in USD. However, after placing the order the order details show as GBP and that’s how I was charged. Nowhere at ordering did it say that my order would be converted to the currency of the country where the shoes were being shipped.Initial Complaint
11/23/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Yesterday Nov 22 I signed up for Kizik to get a promised 15% off coupon via email for signing up. I ended up receiving the promised 15% off coupon, which had no restrictions on it other than to use it on my first order. I placed my order (*******) today and it refused my 15% off coupon telling me that the shoes needed to be full priced. The shoes I purchased were purchased at full price. If I was being denied due to the free socks and shoe cleaning kit for the holiday, I don’t want or need them and would have just purchased my order on Wednesday. But again, the coupon had no restrictions and this was my first order. I contacted customer service (which used to be so good) and the gentleman told me you no longer accept and have 15% off coupons but he could manually give me 10% back. I also asked for the $8 (in 80 points I earned by signing up) to be put back on my original form of payment since the site didn’t allow me to use it at the time of purchase. I replied to customer service asking for them to honor their coupon as they sent it out and it should be honored and also the $8 in rewards and I was met with another email that now refuses to give me any offer. I’ve never received this horrible of customer service from here at all. It’s illegal to not honor coupons that you’re still sending out. I am please requesting the $8 reward and the 15% credited back to my original form of payment as it’s only correct business practice. My 15% amount was $31.20 per-tax and then the $8. I also request you quit sending out the 15% off coupons if you don’t honor them. Of course I’m going to use the coupon and expect it to work when it was just sent to me and also promised to me for signing up. Please find the attachments of the email and the one has the date and time circled for receiving the 15% off coupon email yesterday at 3:50 pm. If you’re not accepting these coupons than why did I just get it yesterday then.Initial Complaint
10/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Placed order# ******* on September 14th of 2023 for 7 pairs of shoes and 5 pairs of socks. They were delivered on September 19th of 2023. Me and my family did not like them so we tried starting a return. The online portal was giving us issues so on September 20th of 2023 I called in to get a return started. They said they sent me a label, I never got a return label. I called again on the 21st of September 2023 and finally got a return label. I then dropped them off at the post office and it was since delivered on September 23rd of 2023 (I am only 3 hours away from the return warehouse) It is now October 23rd of 2023 and I still have not gotten a refund. I have been calling 2 times a day every day asking for a supervisor or a refund status update with nothing but bullshit lies like "oh a supervisor will call you today" which never happens and when I call back they say "oh she was out sick today" and more excuses like "it is taking so long because we have so many returns we are backed up right now" which should say something about their brand, if they have THAT many returns that they are backed up over a month sorting through all of them, take a hint! Your shoes are clearly JUNK! Absolutely bullcrap.Initial Complaint
05/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
They sent the wrong shoes (see ************--should be black Vegas shoes in 14 X-wide). When I emailed customer service to complain, instead of dealing with it, they sent me a link to a website so that I could deal with it myself (not good service). Then the website did not recognize my verified order number (see ************, and check against order number on receipt in ************). Obviously, I am getting the runaround and require a full refund. I will accept express-shipped replacement shows in the correct model, color, and size, if they arrive by wednesday May 31, 2023)Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have contacted KIZIK on multiple occasions (email, text and speaking to customer service) to have them to stop sending advertisements to my phone for the past 12 months. They are still sending unwanted texts to my phone DAILY. Please have them stopped.Initial Complaint
01/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a pair of shoes and within 30 days the tread was completely gone. I can truthfully say I was not hard on these shoes! I did not take then hiking or on any rough environments. Just pavement and an office building. I tried right away to contact them and did not receive responses. Finally after pestering on their social media, I was shown they had a live chat service. I managed to get thru to someone there. Now they are saying it's been too long and besides, the issue is "normal wear and tear." It is unacceptable that they sell a shoe for $100 that can't last past 1 month of normal wear. They offered me a 15% discount off a new pair. So I can give $85 to have the same thing happen again. No thanks! I want a replacement for free. If it happens again, I want a full refund.Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased shoes in November for Christmas gift. Read on line that company will extend return date for Christmas orders. Tried to return one pair of shoes January 3,but website said past return date. Tried to call company over 10 times. On hold for over an hour for all calls. Left email chats but no response. I need company to honor return for Christmas orders. This company advertised on ROKU and it’s a rip off. Have read several negative reviews about returns. I want to be able to return one pair of shoes for a refund but company won’t respond. Order ******Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased shoes that I couldn't even get on my feet. I contacted them and told them I wanted to return my shoes and they sent me a label to return them. I returned them and they said they received them and issued me a refund on November 18th,2022. I never received the refund. I have been trying to contact them and have not been able to do so. It is order number 1009040.I would like my refund.
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Customer Complaints Summary
14 total complaints in the last 3 years.
5 complaints closed in the last 12 months.