Reviews

New claim due to a slab leak on 08/29/2024 Bamboo States 9/4/2024, Bamboo Insurance failed to collect the correct information We did not hear from Bamboo for almost a week so I called but was unable to get anyone and the phone system would say We are experiencing a high volume of calls, please try again later. After repeated calls to Bamboo, they finally contacted me on 09/18/2024 to schedule a inspection for 09/23/2024. On 09/23/24 I received a call from the field adjuster saying that he was at my residence, but no one was home. I responded to him stating that I am home in the front yard waiting. Bamboo sent the adjuster to the wrong address.The mitigation team came in and tore out all the damaged floor, walls, and entire downstairs bathroom and laundry room were gutted. October 3rd Bamboo stated they will be sending out a repair check to start the building back and get us back to normal.I received an email on October 11th that the check was sent, and I should receive it in 5 to 7 days.Octo 25th I called the insurance company, and they said it was sent, and I should receive it any day now. I was contacted by the new adjuster to let me know that the Check was sent to the wrong address and that they will need to stop payment and reissue the check. 11/20/2024 when I was informed that a new insurance adjuster was assigned to my claim. That makes 3 adjusters 11/23/24 I received an email stating that the check was mailed. The Check finally arrived on December 2nd and to my disappointment it was made out incorrectly and un-cashable. I feel currently they are fraud and have been dragging their feet. It has been a full three (3) months since I opened the claim and have not received a proper check to start the repair process that can take another two months to complete. I have missed multiple days of work just trying to work with Bamboo or the mitigation team and now on December 3, 2024 three months later and no work has started to repair any damage.

Thank you for sharing your feedback. Were so sorry to hear about your experience thus far. We have escalated this to the ***************** Team, and they will reach out to you today to discuss further. Should you need anything further, please email ********************************* with your claim number so we can review and respond promptly.

On 11/10/24 we experienced an accidental overflow of water into our home which is fully covered by our policy. Bamboo was quick to hear our case and quick to explain the max coverage awarded is 5k, despite having 260k coverage for this type of loss. In communication with the company they cannot prove why this claim falls out of scope of our full coverage. Im shocked at how our case is being handled. Bamboo, please honor our policy and coverage immediately. We have a toddler and our health and safety should your number one priority.

Thank you for sharing your feedback. Were so sorry to hear about your experience thus far. We have escalated this to the ***************** Team, and they will reach out to you to discuss further. Should you need anything further, please email ********************************* with your claim number so we can review and respond promptly.

I would not recommend Bamboo to anyone. They took money out of my account and will not refund me. Every time I call, they inform me it takes 4 weeks, and then I need to wait to have the check reissued. So they keep sending me in in circles. DO NOT USE THEM, AND PLEASE DO NOT SIGN UP FOR AUTO PAY, WHICH I DID NOT!!!!

Hi *******, We completely understand your frustration, and truly apologize its taking this amount of time to get your refund. We regret to hear you feel like were sending you in circles as this certainly isnt our intent. Wed love the opportunity to go over your concerns and will have one of our team members reach out to you today to address them. Thank you,Bamboo Insurance

So far all correspondance with the Bamboo adjuster and subsequent contacts and all the companies that have come out to look at the problem have been professional and timely.

Hi, ******!Thank you for your kind words. We value your feedback and look forward to helping you through the remainder of your claim. Please reach out to your Claims Advocate directly for any questions regarding the Claims Process.All the best,Bamboo Insurance

This is the beginning of the process which I am satisfied. So far I am satisfied with the process. The rep was helpful with what to expect. She didn't explain policy details & deductible. I assume she thought I would know but I was unable to locate my policy during the turmoil going on.

Hi, ****!We truly appreciate your initial feedback on your experience with our Claims Team. Well make sure that we contact you to clarify your policy details and deductible today. Were committed to doing our best to investigate and resolve your claim with the highest level of service, and want to make this the best experience possible. Should you have any additional questions, please contact your Claims Advocate directly.All the best,Bamboo Insurance

My initial experience was excellent. I will say that the team is SO busy, that it is sometimes difficult to get them to respond, answer questions or even slow down enough to use their expertise to HELP sort through a complicated discussion/process.

Hi, *****! Were so sorry to hear the experience with us dropped off a bit; however, we appreciate you sharing this and giving us the opportunity to improve. Our goal from the start is to be your go-to for insurance, no matter how busy things get. Well work to re-establish that with you, and if you have any further concerns or any questions, please dont hesitate to reach out to our Agency Sales Manager, ****, at *********************************** All the best,Bamboo Insurance

I'm dealing with my case progress affected by discrimination. I can't believe this is happening so I'm trying to reach supervisor before I go to insurance department. It's going to be 2 months for my claims filing and today on my status enquiry call I had to ask adjuster multiple times to calm down. I'm glad someone else reported that their claims adjuster takes/makes things personally, I'm definately seeing it myself. Their claims adjusters definately need behavior training and overview on how things work in **********. I was just looking for fair claims progress when policies are laid out clearly and insurance department is available to moderates as needed. She's just trying to fabricate reason to decline my claim and I'm awstuck to see her discremination efforts. I would appreciate a verification of adjuster's fraud, she's definately declined my request to connect me to her supervisor and decided to yell/talk at me.

Hi! Were sorry to hear about this. Our Claims Manager has been in touch with you to review your concerns regarding your claim. We appreciate your patience. If you have any future questions, please dont hesitate to reach out to ********************************** or your Claims Advocate.Best,Bamboo Insurance

I was delighted to work with *********************. He was friendly yet professional. He was very helpful and enthusiastic. He made me feel like I was being taken care of.

Hi, Khai! Reading this review made us dance a little happy jig! We're so happy to hear that your experience with *** was such a great one, and we're excited to continue that type of experience for you. Thanks for sharing!Cheers,Bamboo Insurance