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Business Profile

Insurance Agency

Bamboo Insurance

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Reviews

This profile includes reviews for Bamboo Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bamboo Insurance has 2 locations, listed below.

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    Customer Review Ratings

    3.09

    Average of 22 Customer Reviews

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    Review Details

    • Policy H

      Date: 06/04/2024

      Policy H

      Date: 06/04/2024

      I'm dealing with my case progress affected by discrimination. I can't believe this is happening so I'm trying to reach supervisor before I go to insurance department. It's going to be 2 months for my claims filing and today on my status enquiry call I had to ask adjuster multiple times to calm down. I'm glad someone else reported that their claims adjuster takes/makes things personally, I'm definately seeing it myself. Their claims adjusters definately need behavior training and overview on how things work in **********. I was just looking for fair claims progress when policies are laid out clearly and insurance department is available to moderates as needed. She's just trying to fabricate reason to decline my claim and I'm awstuck to see her discremination efforts. I would appreciate a verification of adjuster's fraud, she's definately declined my request to connect me to her supervisor and decided to yell/talk at me.

      Bamboo Insurance

      Date: 06/11/2024

      Hi! Were sorry to hear about this. Our Claims Manager has been in touch with you to review your concerns regarding your claim. We appreciate your patience. If you have any future questions, please dont hesitate to reach out to ********************************** or your Claims Advocate.Best,Bamboo Insurance

    • Khai D

      Date: 06/03/2024

      Khai D

      Date: 06/03/2024

      I was delighted to work with *********************. He was friendly yet professional. He was very helpful and enthusiastic. He made me feel like I was being taken care of.

      Bamboo Insurance

      Date: 06/04/2024

      Hi, Khai! Reading this review made us dance a little happy jig! We're so happy to hear that your experience with *** was such a great one, and we're excited to continue that type of experience for you. Thanks for sharing!Cheers,Bamboo Insurance

    • Jorge C

      Date: 05/03/2024

      I made an attempt and filed a loss 6 weeks ago, Reviewers take it personally and almost act like you're asking them for a favor. I was even cussed out by one because I was bother him it seemed like (*****************), They're too busy to take calls or even pick up their phone (*********************), terrible on communication! They bad mouth each other (***************** had lot's to say about *********************) and within the company and don't get you any results.... (*********************** alleged Manager) took over after a few weeks of me pressuring for a result, stopped communicating, the buck was passed to someone else and is now in a mute status, unable to get calls returned and or replies, (*************************************). They bully you, try and confuse you, and all to try and lead you into a different response, bottom line the claim is a valid and was done on a covered item! and she even had the nerve to ask if file my tax returns!! imagine that! and they get into your non-related personal business while at it, I thought she'd want my blood type as well and along with my medical records while at it. By the Rude and pressuring way ********* handled the interview, and even asking for Witnesses, which were provided by the way. They need to stick to the Claim and resolve it! Anyway, STAY AWAY, FAR FAR AWAY FROM THIS COMPANY!! Although I did receive a call from another Manager this week, to go over the whole thing again, they all seem to promise the same, they tell you they're Investigating, and will escalate the situation, meanwhile I've already replaced my roof and still am waiting for more alleged investigators to Call me??? Started 3/13/2024

    • Lisa H

      Date: 05/02/2024

      Lisa H

      Date: 05/02/2024

      **** was awesome! He was very responsive to all my inquiries and made the whole process easy and smooth. Thanks ****!

      Bamboo Insurance

      Date: 05/03/2024

      Hi, ****! We love hearing this! You deserve an amazing experience, and we're glad **** delivered on that. Thanks for sharing!Best, Bamboo Insurance

    • Barbara S

      Date: 04/17/2024

      Barbara S

      Date: 04/17/2024

      Agent responses and signing up were very good. He also helped with my problem using the electronic signature.What worries me is that when I scrolled down in the survey I read many other reviews from the past which were very negative. They mostly spoke of problems with coverage delivery after people made claims. These were from the Better Business Bureau. I hope such problems don't occur for me if I ever have to make a claim. I assume since I'll be paying yearly I won't be throwing money down a sewer.

      Bamboo Insurance

      Date: 04/19/2024

      Hi, *******! Thanks for leaving such amazing feedback for your agent! We're delighted to hear that it was an experience worth sharing.All the best,Bamboo Insurance

    • Jesse A

      Date: 04/16/2024

      Jesse A

      Date: 04/16/2024

      Bamboo was great, got me a quote in no time and got my policy locked in same day. Extremely happy with their customer service. Will refer to family and friends.

      Bamboo Insurance

      Date: 04/17/2024

      Hi, *****! We're truly happy to hear that your experience with Bamboo Insurance was as awesome as we strive to make it. Thank you for taking the time to share about it!Cheers, Bamboo Insurance

    • Chris R

      Date: 04/16/2024

      Chris R

      Date: 04/16/2024

      Wonderful experience at every level!!! Great customer service and efficient process.

      Bamboo Insurance

      Date: 04/17/2024

      Hi, *****! We're celebrating your incredible experience alongside you. Thank you for taking time to share about this!Cheers,Bamboo Insurance

    • Carlos B

      Date: 04/14/2024

      Carlos B

      Date: 04/14/2024

      My agent was very helpful and clear as to how my policy will work.

      Bamboo Insurance

      Date: 04/15/2024

      Hi, ******! We take your experience with us very seriously, and we're so happy to hear that it was exactly the kind of experience we aim for. Thanks for choosing to share!Best, Bamboo Insurance

    • Stone J

      Date: 04/09/2024

      Stone J

      Date: 04/09/2024

      Brandi C********** was fantastic to work with. Professional, knowledgeable, patient,- and took the time to explain various policies and coverage ramifications.
      Brandi was responsive and I felt worked hard to provide the necessary coverage necessary to close escrow on a short timeline.
      My wife and I were grateful that we had Brandi on our team.

      Bamboo Insurance

      Date: 04/15/2024

      **************! This is exactly what we love to hear! We're grateful you chose us, and that your experience with ****** was exactly what you deserve. Thanks for sharing this!Best, Bamboo Insurance

    • Mark M

      Date: 04/04/2024

      Mark M

      Date: 04/04/2024

      Every time I have had a question about my home and/or auto insurance the people at Bamboo have been there for me. Always answering the question or solving the problem efficiently and with something more than courtesy, something that resembles what I remember from my youth in small towns when your insurance agent could also be your friend. I find it very gratifying.

      Bamboo Insurance

      Date: 04/15/2024

      Hi, ****! Wow, this is an incredible review. We're elated that you got the experience you deserve, and that we went the extra mile to make sure of that! Thank you for choosing to work with us!Cheers,Bamboo Insurance

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