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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/28/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a metal bed frame late afternoon on 1/192025. The item was to ship to me. The following morning at 9:00 AM I called to cancel the order and was told it had already shipped. I asked how much it would cost me to return the item costing $144.67 and was told $90. I subsequently received an email on January 19th with a revised delivery date of 1/27. I received another email on 1/21 saying the package has shipped. I called again to asked why they couldn’t accept my cancellation and was told the label was created. I don’t think the item was shipped since I was told it was coming from Georgia which is only 6-8 hours away.
Business response
01/29/2025
To Whom It May Concern,
Bed Bath and Beyond has set up a call tag for UPS under tracking 1Z9Y365V*********8 to pick up the customer Metal Bed Frame with Headboard, Heavy Duty Steel Slat Support Option: White – Queen.
UPS will make their first attempt in 2-5 business days. They will make a total of 3 attempts in case they miss the customer. Please write the Return Merchandise Authorization (RMA) number #********** on the outside of the package large enough for it to easily be seen.The customer will be refunded in full within 1-5 business days of our warehouse receiving the item. Once the refund has been issued, you will be sent an email with your refund confirmation. You may need to contact the issuing financial institution to find out their credit posting time frames.
In regard to customer needing the refund to go back to a different form of payment, we do not have a way to change the refund form of payment until after the refund is completed. If it's just a card change, and still the same bank, the bank will most likely accept the refund. If the bank declines the refund, Bed Bath and Beyond pay support team will reach out to the customer for a new form of payment for the refund.Sincerely,
Bed Bath and BeyondCustomer response
01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22862290, and find that this resolution is satisfactory to me.
Sincerely,
Janet OliverInitial Complaint
01/23/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Bed Bath & Beyond, delivered my merchandise and left it outside near the steps oppose to leaving the merchandise in My mailroom. The merchandise got stole and they refused to reship the merchandise or refund my money!! Bad business!!! I made this purchase on 11/19/24 order #********* for the amount of $209.04Business response
01/27/2025
To Whom It May Concern,
The customer purchased Extend Shipping Protection on this order. The customer must file a claim with Extend if they have purchased shipping protection. The customer has 60 days left from delivery to file the claim. The customer must contact Extend directly to do so.
Extends contact information is below:
Phone: 877-248-7707
Hours of Operation: Mon-Fri 6AM-3PM PST & Sat 6AM-11AM PST .The customer may also use Extend’s online virtual claims assistant, Kaley, at ***********************************
After approval, if the package is lost or stolen, the customer may receive a gift card for the value of the product (plus shipping costs and taxes) so they may order a replacement. This is all done through Extend Shipping Protection.
Sincerely,
Bed Bath and BeyondInitial Complaint
01/21/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Only (1) of the (2) boxes from order #44******* arrived yesterday after we sat here all day waiting for a box that never arrived. I was offered 15% off my next purchase by John Mark A via text customer support, which is unacceptable. I escalated when he denied applying the 15% off to this order and he disconnected the interaction. I chatted back again, got the same rep, and he began wasting my time with other options as if this service failure is a negotiation. If the 15% off will not be applied to THIS order, please arrange for for a UPS pickup as I am disabled and I am unable to return in store. I also reached out to Social Media where a rep who refused to identify themselves said that I must wait 4 days for my order. That will not work. I'm able to go out and purchase something today without having to wait 4 additional days for something I already paid for and is now already 1 day late. Do better Bed Bath and Beyond! How do you expect to ever get out do the financial mess this company is in if the company continues to rob and mistreat their customers?Business response
01/27/2025
To Whom It May Concern,
Bed Bath and Beyond has reviewed the customer account and found that 15% refund was applied to this order. Bed Bath and Beyond issued a refund of $47.70 back to the customer form of payment on 1/24/25. Refunds can take 3-5 business days to reflect.
Sincerely,
Bed Bath and BeyondInitial Complaint
01/20/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Bed Bath and Beyond promoted a 25% discount for downloading their app. I downloaded the app, added items to my cart, and applied the 25% coupon in my cart. The price of my item was reduced by less than 11%. They are likely taking advantage of a lot of people by not applying the correct discounts in their own favor. My overall order was for $1211.92 and the discount price was $1081.02 after the coupon indicated it was applied to all items. This is a discount of 10.8%. This is before shipping and taxes were added to the total. Items ************************** x 4 I contacted customer support assuming they would correct the 'error', but they were unwilling to assist because I had updated the name tied to my account and it was not reflecting my name in their system ****** summary, the discount was fraudulent and the company refused to correct it. Someone should open a class action lawsuit against them.Business response
01/22/2025
To Whom It May Concern:
A search of the *****************************'s name, phone number, and email address brings up an account that had one purchase in 2009 for $36.03.
The order and account is under a different name. Thomas is not listed as an authorized user.
The ***************************** did ***************************************************** the email address the order is under that they are referring to. They did not provide an order number on this complaint.
No order can be located under the information provided except the order placed in 2009.
Coupons can not be combined with items that are on sale. The system will check for the best savings. Discounts will be applied to the regular price of the item and not the sale price if the savings is larger than the sale price. Since the order can not be located at this time there is not a way to check if that is the issue.
Sincerely
Bed Bath & BeyondCustomer response
01/22/2025
Complaint: 22834912
I am rejecting this response because:I did not place an order due to my concerns, the only order I placed was in 2009. My email address consists of my name, and when I reached out someone should have helped me correct my account when they knew there was an issue.
Beyond's pricing model holds items at a continuous sale price that matches the every day price of their competitors. Offering a 25% discount on an item that has a never offered 'regular' price 15% above the regular price of competitors is unethical. Beyond does not intend to offer 25% off, they have a model that reduces that discount based on a fake price that only serves to reduce their discounts.
Sincerely,
Thomas *******Business response
01/23/2025
To Whom It May Concern:
No order was placed so the order can not be reviewed.
A coupon will override a sale price if the coupon is higher. The coupon will be applied to the regular price of the item.
The terms and conditions state that the coupon can not be combined with promotional offers. The exception is if the offer states it is stackable.
Sincerely
Bed Bath & BeyondInitial Complaint
01/19/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Hello, my parents purchased a couch from Beyond, Inc.'s online marketplace on the night of Sept. 2, 2024. It cost $4,003.55. The next morning, they contacted Beyond, Inc. to cancel the order. In the time between ordering and canceling, the couch had not been shipped yet. Despite quickly canceling their order, Beyond, Inc. attempted to deliver the couch, but my parents rejected that delivery. Now, Beyond, Inc. seeks to recoup their shipping and restocking costs. Beyond, Inc. created an internal case number: #********. This email stated the couch could not be refunded because "this order has already been processed through our warehouse and cannot be canceled." But again, they contacted the company the next morning to cancel. They took every opportunity to stop or reject the shipment of the order, but Beyond, Inc. refused.Business response
01/22/2025
To Whom It May Concern,
Thank you for bringing this to Bed Bath and Beyond attention. Bed Bath and Beyond values the opportunity to address the customer’s experience and provide clarity regarding the customer’s recent order.
As noted in the Bed Bath and Beyond policy, cancellation requests are not guaranteed once an invoice has been sent to the warehouse, as Bed Bath and Beyond strives to process and ship customer orders promptly. While we understand that the customer attempted to cancel the order, the item was already in the shipping process and was not able to be cancelled. Bed Bath and Beyond let the customer know we were unable to cancel the order.
Upon receipt, Bed Bath and Beyond processed customer order for return for refund. However, since the return reason was due to “buyer’s remorse”- indicating a change of mind rather than an issue with the item, the cost of the return shipping label becomes the customers responsibility per Bed Bath and Beyond policy.
That said, Bed Bath and Beyond understands the situation and is willing to waive a portion of the label fee. We can offer an adjustment of $250 to be issued back to the customer form of payment for the return fee.
This item is also an oversized item, with oversized items the customer is responsible for the return shipping for any of the following reasons:
They refuse a delivery without inspection
They miss a delivery appointment
They return a non-defective or undamaged product
All returned oversized items are fully inspected upon their arrival back at our warehouse.
Bed Bath and Beyond reserve the right to deduct the return shipping fee, which may range between $100 to $1000, if the item is not in its original condition upon arrival back at our warehouse. This price varies depending on product weight, shipping distance, etc.****************
****************
****************Sincerely,
Bed Bath and BeyondInitial Complaint
01/17/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed the order on November 22, 2024, and received it on Dec. 23, 2024. Upon opening the box, the Angi Technician noticed a broken drawer. As I wanted to keep it and requested a new drawer, the technician and I carried the furniture upstairs. When the technician was trying to put everything together, the drawers could not open and close freely, and they did not fit properly. On December 26th, I called Bed Bath & Beyond and submitted a return request. I was told processing the return might take 4 to 5 business days. Each time I called, I was told I would receive an email within one or two business days. It is January 17th, almost a month since I initiated the return, and I still have not heard anything from them. I need the money to buy another bed. Thanks for your helpBusiness response
01/22/2025
To Whom It May Concern,
Since the order in question is an oversized order, the return process is a little different than a regular return. Bed Bath and Beyond have reached out to the partner for disposition on this item to get this return set up for the customer, since the customer claims damage to the item, Bed Bath and Beyond will need photos to provide correct disposition. Please provide 2-3 photos of the damage so we can provide return disposition/instructions.
Sincerely,
Bed Bath and BeyondBusiness response
01/28/2025
To Whom It May Concern,
Oversized item returns are a little bit longer of a process. Bed Bath and Beyond apologizes for the delay in return. The customer's return has already been set up in the system with a pickup created. The carrier will be picking up the item tomorrow, 1/29/25. They come between 9:00-17:00.
Once the item is picked up, the customer will need to send over a copy of the signed BOL, and we will complete out the customer's full refund.
Sincerely,
Bed Bath and BeyondCustomer response
02/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22827207, and find that this resolution is satisfactory to me.
Sincerely,
Oberge JanvierInitial Complaint
01/16/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
12Jan25 I was charged $21.27 and I informed them on the 13Jan about the situation I spoke with Brandon M. @ 1032a and spoke with Muranda or ******* 16Jan25 @ 430p for both individuals to inform me that ALL the supervisors were in meetings. Please do not hesitate to reach out to me at ************, Thanks in advance.Business response
01/21/2025
To Whom It May Concern,
The Beyond+ membership is set up as an auto-renewing subscription to ensure uninterrupted benefits for Bed Bath and Beyond ********** outlined in Bed Bath and Beyond terms and conditions, the membership renews annually unless it is cancelled prior to the renewal date, and the fee is non-refundable once the renewal has been processed.
After reviewing the **********************************************************, Bed Bath and Beyond can see that the auto renew feature for the ***************************** remained active, which is why the charge is processed. Bed Bath and Beyond sends out multiple email notices to Bed Bath and Beyond customers reminding them that the membership it set to renew, giving the ***************************** the option to turn off the auto renew to cancel the membership.
While Bed Bath and Beyond is unable to issue a refund in accordance with Bed Bath and Beyond membership terms, we have turned off auto-renew to prevent any future renewals. The ***************************** will continue to enjoy the membership benefits through January 3, 2026, as the membership remains active for the duration of the subscription period.
Bed Bath and Beyond understands this may not be the resolution the ***************************** was hoping for, we sincerely apologize for any inconvenience caused. Bed Bath and Beyond truly appreciate your understanding and the opportunity to clarify Bed Bath and Beyond Beyond+ policy.
********************************************************************************
*******************************************************************************************************************
Sincerely,
Bed Bath and BeyondInitial Complaint
01/15/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I lost everything I owned in the ******** Fire in Colorado and got online with Bed Bath and Beyond to order some replacement mirrors for my new house. I found out a year later when my credit card company alerted me to potential fraud that Bed Bath and Beyond and illegally signed me up for something called Beyond. Never, ever did I register for this service which costs $20.00/year. Never did I authorize my registration in this program, nor was there any information on this program or costs when I checked out my items. I got them to refund the money but now they are refusing to remove me from the program. I have tried twice to delete my fraudulent account and they refuse to do so. Please help me remove the account and ensure i am never charged or contacted ever again by this company.Business response
01/22/2025
To Whom It May Concern:
The ***************************** placed an order on 11/27/23 at 9:01. PM
The ******************************************************** have received an offer to get 5% back on future orders by joining the Welcome rewards membership. There would have been a link to what it offered. It would have stated the price of the membership.
The ***************************** accepted the membership and the system shows the order placed at 9:02 PM
The ***************************** placed 5 orders since that time.
The ***************************** used $25.60 in rewards earned from the program on 2/3/2024. Those have to be applied manually so the ******************************************************** have been aware that they were using rewards on the order.
The ***************************** used $6.03 in rewards on 3/24/24.
The ***************************** used $11.67 in rewards on 5/6/2024.
The order for the membership, that renews annually, is on the **************************************************************************************. The auto renewal can be turned off by sliding a button over on the account.
The ***************************** placed the order for the membership. The ***************************** has used the rewards earned, totaling $43.30, from the membership on three orders. The rewards are not automatically applied. ****************************** can choose to apply all, partial, or no rewards. The ***************************** must make the choice to use the rewards.
****************************** are sent emails throughout the year advising them of their rewards balance.
***************************** are provided information on their rewards balance any time they sign in to their account. The information is at the top of the account and in large numbers.
The auto renewal has been turned off so they will not be charged for it again. The ******************************************************** have done so at any time.
Automated emails are sent to customers to remind them that the membership is due to be renewed.
The account is not fraudulent. The ***************************** has ordered merchandise 6 times and at no time have they contacted Beyond to say the orders were fraudulent.
The account can not be shut down as the account has orders within the last year. Beyond is legally required to maintain these records.
Sincerely
Bed Bath & BeyondCustomer response
01/22/2025
Complaint: 22810866
I am rejecting this response because: the beyond membership never said clearly there was a $20.00 charge annually and I thought I was just going to get coupons when providing my email, that's it. I NEVER would have signed up for anything that cost $20.00 a year. . All of my orders were from last year so there is no reason to keep the account open. As a ***************************** I am demanding my account is removed immediately. I have called several times and cannot get anyone in the *************. Bed Bath and Beyond refuses to let you talk to a manager in the *************. I never signed up for this, I want the account removed immediately as I have not ordered anything since last may. i will continue to contest any charges associated with the Beyond account moving forward. Great way to treat a ***************************** that lost their home and everything they owned in a wildfire.
Sincerely,
***** ******Initial Complaint
01/14/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a desk for my grandson, received the desk and put it together. The quality of this desk is absolutely horrible. The drawer fell out after the first time, on my grandsons leg and cut him. The top of the desk had a hole in it. As well as many scratches. After speaking to customer service I was told that we are supposed to inspect all items before putting it together. Why isn't the company inspecting the product before shipping it. Then they told me that since the desk was built already there is nothing that they will do. Stay away from Beyond as they have very poor merchandise and terrible ***************************** service. Which is probably why they closed all their brick and mortar stores.Business response
01/19/2025
To Whom It May Concern,
Thank you for bringing this to Bed Bath and Beyond attention. Bed Bath and Beyond is truly sorry to hear about the experience the ***************************** had with the purchased desk, and the unfortunate incident involving the ***********************************************************. Bed Bath and Beyond takes product safety and quality very seriously, and its disheartening to learn that the desk did not meet expectations.
Bed Bath and Beyond understands the customer frustration in this situation. Considering the issue described, we have gone ahead and issued a full refund for the desk in the amount of $188.31 back to the customer original payment method as an exception. The ***************************** is welcome to dispose of the desk how the ***************************** sees fit. The refund will reflect within 3-5 business days.
Sincerely,
Bed Bath and BeyondInitial Complaint
01/13/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 11/19/24 I ordered two pairs of earrings from Zulily.com. On 11/22/24 I received a package that contained only ONE pair of earrings, yet I was billed for both pairs ordered. I immediately contacted Zulily customer service by email to notify them of the problem and was told they would have to "investigate" the problem; when done, they would contact me. On 11/25/24, I received an e-mail from Maine C. saying they could help process my refund for $19.99 which is the cost for the earrings I did not receive. I never received the refund, nor did I hear from anyone. I e-mailed again on 1/4/25 to inquire what was happening with the refund, and they responded saying that the package was delivered to my address on 11/22/24. I asked they refer to all my previous e-mails stating that I HAD received the package, and one pair of earrings was not shipped. There were several more e-mails exchanged where I referred them to all of my previous e-mails saying the package was received, but the contents were short one pair of earrings for which I was billed. They then responded that they had to "investigate" the problem to determine what happened to the package, and why I didn't get both pairs of earrings. I informed them that I would wait for four days, and if I did not get a refund for $19.99 I would contact the Better Business Bureau. They billed me $19.99 for an item that was not shipped (the package was not damaged or opened when received), and now they are stonewalling my refund by investigations that go nowhere.Business response
01/16/2025
To Whom It May Concern:
The customer was refunded for the earrings on 1/11/2025.
Refunds are typically posted to accounts within 3-5 business days and is dependent upon the financial institution.
Sincerely
Bed Bath & BeyondCustomer response
01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ** ********I would like to note that less than 5 hrs. after I notified Beyond that I was filing a complaint with BBB, I received two emails - one from Zulily stating that I had received a refund for $21+ (earrings cost and tax), that I have confirmed is posted to my charge card. Beyond also sent an email stating that they credited my account for $45+ for the complete order(2 pairs of earrings). Although i only wanted to be credited for the pair of earrings not received, the email sent by Beyond was totally false, and they never credited anything, for any amount, back to me. Zulily, however did credit the account for the item not received, so I am satisfied with this resolution. I just wanted to note that Beyond sends out anything and does not follow through.
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Customer Complaints Summary
1,478 total complaints in the last 3 years.
580 complaints closed in the last 12 months.
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