Complaints
This profile includes complaints for Beyond, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,507 total complaints in the last 3 years.
- 497 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #********* was placed on March 25, 2025 at 10:30 p.m. I requested cancellation on March 26 @ 9:30 a.m., before the order had been processed or shipped per order information. I was told that it was too late to cancel it, but that I could return it when it arrived. Upon arrival, I started return proceedings, only to discover I had to pay over $30 in shipping or be charged $25 for them to print a return label. They should pay for the return shipping. They could have easily cancelled the order. This is totally dishonest.
Business Response
Date: 04/03/2025
To Whom It May Concern:
Customers have one hour to cancel an order before it is sent to the supplier.
Cancellation requests are not guaranteed after that time.
Suppliers have a full business day to respond to requests. The supplier responded that they could not cancel the order due to where it was in the shipping process.
A label has been created to cover half the return cost so the customer would have $12.56 deducted from the refund. Bed Bath & Beyond is not liable for the return cost as cancellation requests are not guaranteed after the order has been sent.
An exception is being made to assist the customer with the return cost. The customer can choose to use the label or not.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 04/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I will accept the reduced fee return label. Had I known I could not return it to the store, I would have never ordered it in the first place. Please send return label vie email to ********@netzero.net.
Sincerely,
******** *****Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a sofa on 07/09/2024. Only half of the couch was received, once reported to Bed ****************************** they promised to ship out the missing pieces. A manual with the missing items was submitted to their ***************************** care but the pieces were still never received. ***************************** service explained that the missing pieces were no longer available and a refund would be issued in "2-3 business days" once the return was received. The pieces of couch was returned early March, and still no refund has been received. I spoke with a representative today who said the items show as "delivered" but are not able to confirm a refund for another "3-4 business days". I just feel like this process is being prolonged purposely in order to not fulfill a refund. It has been 8 months since I have been trying to get a solution. I appreciate your help in advance. Thank you!Business Response
Date: 04/01/2025
To Whom It May Concern:
The ***************************** was refunded 3/28.
Refunds are typically posted to accounts within 3-5 business days and is dependent upon the financial institution.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Bought several appliances from overstock.com on 4830 Sawmill Road, Columbus Ohio, ***** about a month ago. When the appliances arrived, they werent working. A technician came out and fixed the washer dryer and the dishwasher, but said the microwave wasnt repairable.The technician told the manager that they could not repair the microwave. I made several calls to the manager to try to get this resolved. At first he promised he to issue me a check for the microwave. And he would send someone to pick it up.The third time I spoke to him, he told me he was not going to do anything about it. Despite the technicians report, the manager said that the microwave could be fixed.He told me I should have the warranty and the insurance people to come and take care of it. This is not acceptable to me. He claimed that all the merchandise was new when I bought it. Clearly, this was not the case.I feel he is responsible for the microwave not working, and should replace it or refund the money to me. I have spent three hours on the phone trying to get this problem resolved. I am angry and frustrated.Business Response
Date: 03/28/2025
To Whom It May Concern:
The business at the address the ***************************** supplied is Overstock Plus Appliance.
This business is not related to Beyond.com/ Overstock.
Beyond.com/ Overstock has no physical stores.
Sincerely
Bed Bath & Beyond/OverstockInitial Complaint
Date:03/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a rug for ~$185 and scheduled it to be delivered to my apartment complex. I tracked the order using the BBB website, which told me my order was “delayed”. However, I contacted ***** and they confirmed my order was delivered and then stolen because it had been left at the apartment mailroom for 4 days. If the BBB website had functioned properly I would have picked up my rug as soon as it was delivered and the theft would have been prevented.Business Response
Date: 03/26/2025
To Whom It May Concern:
Bed Bath & Beyond passes on the updates provided by carriers.
The customers can click the "Track Package" link in their order history to go to the tracking link to get the full tracking information.
*****'s status currently shows "delayed" in the information the carrier provided to Bed Bath & Beyond. Clicking on the link shows the item was delivered.
Bed Bath & Beyond is not responsible for stolen items. The customer is being sent a replacement as a one time exception.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:03/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Horrid lack of service. I was surprised when my order arrived so quickly from ****** The order was not my order and was 4 cases of plastic storage containers. A replacement order was sent by ***** for the wrong items and nothing was done about the 4 cases. I now have 8 cases in the middle of trying to move. I then called in again and received no information about a replacement order and no information about a scheduled pickup. I reached out to ***** and they knew nothing about a pickup. I then awoke to a blank *** label about missing a pickup. Upon again calling and requesting a Manager, I received extra verification steps, extra hold time, and was told that the only ONE supervisor could not take my call. Because of the way that this order was set up, I didn't receive return labels and tried to bring them to *** per *** direction. Bed Bath and Beyond again created a hurdle by how they submitted the request and I have to haul 8 cases back to my house and figure out where to put these during a pending storm and moving without the other items that I had paid for and NEED My time lost and level of anger over the complete lack of standards far outweighs a single ***** saved on an item. Train your employees or finally shut down. First order since Overstock purchased and this will be my last.Business Response
Date: 03/24/2025
To Whom It May Concern:
The ************************************************************ Bed Bath & Beyond on 3/18 and a return was set up for a replacement. A call tag was set up that day and an automated email would have been sent.
The ************************************************************ Bed Bath & Beyond on 3/21 and a return was set up for a replacement. A call tag was set up that day and an automated email would have been sent.
The ***************************** was sent an email 3/22 with the return tracking number and the estimated pick up date for the first return.
Call tags were set up for both orders. UPS is the carrier and they bring the labels with them.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a lazy boy recliner and recieved a recliner from chinaBusiness Response
Date: 03/24/2025
To Whom It May Concern,
The ***************************** can return the Lazy Boy Chenille Heat Massage Power Lift Recliner Chair with Pockets Option: Blue for a refund. Overstock has initiated the return and sent the ***************************** a free *** return shipping label.
The ***************************** will be refunded within 1-5 business days of our warehouse receiving the item. Once the refund has been issued, the ***************************** will be sent an email with the refund confirmation.
Sincerely,
OverstockCustomer Answer
Date: 03/25/2025
Complaint: 23093731
I am rejecting this response because:
Sincerely,
***** Larue they want me a 77 years old woman to package this chair up and return it and it will cost me196.00 dollars for returning I ordered aLazy Boy what I got is a chair made in ***** with no brandBusiness Response
Date: 03/30/2025
To Whom It May Concern,
Overstock will provide a free return for the *****************************, but the item will need to be returned for a refund to be processed.
If the ***************************** can package up the item, Overstock can request a pickup with *** for the carrier to come and pick up the item.
Sincerely,
Overstock
Customer Answer
Date: 03/31/2025
Complaint: 23093731
I am rejecting this response because:
Sincerely,
***** Larue I am 77 years old and not able to pack this heavy recliner back up and I have no one to *******Business Response
Date: 04/06/2025
To Whom It May Concern,
As with any return, the item does need to be packaged to ensure safe transit. We understand the ***************************** is 77 years old and the ***************************** has stated the ***************************** is unable to package the chair and does not have anyone to assist.
While we empathize with the ************************************************************, Overstock is unable to issue a full refund of $631.11 without receiving the item back. We remain committed to finding a reasonable solution and are willing to explore alternative options.If the ***************************** can arrange any local assistance for packing, we will continue to cover the full return cost and coordinate the pickup.
Sincerely,
OverstockInitial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an ottoman received my package and time damage sent a return order online and they are charging me for the return of damaged goods 63$ unbelievable on top of that I would have to wait 2-3 days for a return label that will be charged for whats going on is this company now scamming people out of there hard worked money I would like to return these damaged good at no cost and would like a refund looks like that is impossible what type of business is allowed to do this they should get sued they are robbing peoples money never again first and last order they will get from meBusiness Response
Date: 03/18/2025
To Whom It May Concern,
The ***************************** has requested to return the 29.1 in. W Deep Gray Linen Rectangle Ottoman with Storage due to receiving the item damaged.Bed Bath and Beyond has requested photos of the damaged item two times, and we have not received any photos of the damaged item to process the damaged return.
The ***************************** is not being charged for a return as a return has not been set up yet. Please have the ************************************************************************************ photos of the damaged item received to Bed Bath and Beyond for review to get the return set up for the *****************************.
Sincerely,
Bed Bath and BeyondInitial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a sheet set which was not what I expected from ************************************************* I received it, I went online to see the return policy and decided to return the product. I Paid $58.30 including $6.00 in shipping. The online return reads:Subtotal:$62.99 Coupon Savings:-$15.75 Item(s) Returned:-$28.41 Shipping $6.99 Tax:$4.07 Total:$29.89 My refund was $28.41 When I called, I was told that the additional $29.89 which was not refunded was for return shipping and that they did not have to disclose the amount it would cost to return an item to the consumer. I would have been happy to pay $14 in shipping (for the outgoing package and return), but over 50 percent of the purchase price without notification seems to be a poor business practice.Business Response
Date: 03/17/2025
To Whom It May Concern:
The ***************************** set the return up themselves. The cost of the return labels would have been provided she setting up the return.
The ***************************** has the option to use the labels or return the item on their own.
The cost of the label is provided by UPS.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:03/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order was placed 3/17/25, cancellation and return was arranged 3/24/225 I tried to cancel the transaction and was initially told that it couldn't be canceled after 30 min after placing the order. (30 mins seems far to short) I asked if they could please cancel it anyway during after several back and forths with a few people was told that it hadn't even left the warehouse yet and wouldn't be able to be pulled from the system nor stopped from delivery. I found this odd that a big company couldn't stop and order that was still in the warehouse. I did come to an agreement with a someone I only knew as "Hazel" for its cancellation and return, that we HAD TO accept the mattress and then they would start the return process and for it to be picked up. The packaging couldn't be opened and it has not been. Then, when I called back after it's delivery to arrange for it to be returned I was told it could not be because it's an oversized item. I called back several times and each time I talked to a different person and it seemed like they were not keeping track of my order, my many contacts with them, nor the deal that was struck. They would say they can't take back opened items and I have emphasized that the item is unopened. I have emailed them several times and they keep refusing to honor their end of the return deal that was struck.Business Response
Date: 03/17/2025
To Whom It May Concern,
Bed Bath and Beyond has an open case actively working with the customer and Bed Bath and Beyond has agreed that the customer can donate the mattress and once Bed Bath and Beyond receives the donation receipt, we will promptly process the customer refund. The customer can send the receipt to Bed Bath and Beyond at the customer’s earliest convenience.
Sincerely,
Bed Bath and Beyond
Customer Answer
Date: 03/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:03/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We order sofas from bedbath&beyond website on 2/17 and paid $1617 for them. These sofas came in compressed boxes. After opening them and waited till today. Sofas are still not fully formed. We have called and emailed the customer service several times and we keep getting the run around. Several cases were opened by customer service and still no resolution in sight. We have called and spoken to supervisors and they haven’t done anything. Can BBB please help in getting us refund?Business Response
Date: 03/16/2025
To Whom It May Concern,
Is the customer having issues with both sofas purchased? It looks like the customer purchased the 81.5'' Minimalist Curved Upholstered Sofa, 3-Seat Modular Casual Sofa for Living Room, Bedroom, and Apartments Option: Grey and the 81.5'' Minimalist Curved Upholstered Sofa, 3-Seat Modular Casual Sofa for Living Room, Bedroom, and Apartments Option: Grey.
For further review for the best resolution, Bed Bath and Beyond will need the customer to provide some photos of the issues with the items. Once we have photos, and confirmation on which item the customer is inquiring about, we can further review this issue for the customer for a refund.
Sincerely,
Bed Bath and BeyondCustomer Answer
Date: 03/17/2025
Complaint: ********
I am rejecting this response because:we have provided all the pictures to Bed Bath customer several times. Each time we have called, Bed Bath has opened a new case and we have provided evidence of the defects. Both of the sofas “81.5'' Minimalist Curved Upholstered Sofa, 3-Seat Modular Casual Sofa for Living Room, Bedroom, and Apartments Option: Grey” are defective from day 1 of delivery.
I am happy to provide pictures again if needed.
I will ask Bed Bath to review each case and see how much back and forth has been done. We were told to Iron the sofas and tap them which we did and nothing improved.I tried to add pictures to this case and I am not able to.
Sincerely,
****** ******Business Response
Date: 03/19/2025
To Whom It May Concern,
The customer may donate both sofas.
All Bed Bath and Beyond will need is a photo of the donation receipt, showing 3 pieces of information:
· Donated under Beyond name
· A description of the item
· The value of the item.
This will require receipt of both itemsOnce we have the photo of the donation receipt, we can proceed with the customer refund.
Sincerely,
Bed Bath and BeyondCustomer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have submitted the donation receipt to the business in the open case. Receipt was emailed.
Sincerely,
****** ******
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