Business ProfileforLime Lush Boutique

Same as many others, purchased a pair of jeans on Nov 19, 2023. The tracking information showed they were delivered after weeks. They were never delivered. I have inquired on the delivery, they respond with "sorry for the inconvenience, they are coming". I finally asked for a refund, which they state they can only provide a 90% refund. I have been emailing them every couple weeks asking for the refund and I get the same run around. Here is the latest response: Thank you for contacting us. We regret that you have not yet received your refund. Please rest assured that we will actively help you solve your problem. After our verification, it is confirmed that your refund application has been approved, but due to force majeure factors, the refund failed to arrive in your account on time. For this, I would like to express my sincere apologies on behalf of our company. We take your refund very seriously and have reapplied for it. We will ensure that your refund request is processed in the shortest possible time and the money will be refunded to your original payment method. Thank you again for your understanding and patience. We will continue to monitor the refund process to ensure your refund is resolved as quickly as possible. If you have any additional questions or concerns, please feel free to contact us. We are always here to serve you. Sincerely, Customer Service Team