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Business Profile

Audio Visual Equipment

Skullcandy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for Skullcandy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Skullcandy, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their rail earbuds (ordered July 22, 2024) only lasted 6 months before breaking. They will not charge in their case and the company’s only resources on how to fix the issue was to clean the connectors- which I did to no avail. The company has no ways for a refund or credit now that they are broken.

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a set of headphones as a christmas gift for my son through the skullcandy website on Dec 1. I also purchased the protection plan with them. I never received anything regarding the protection plan and it seems that there is no information on their website. I contacted their customer care and they provided a disconnected number for assistance for xcover (company they claim the insurance is through) I went to Xcover website and Skullcandy is not listed as a partner of them and when I went to log in with my email it was stated there was no record. So at this point Skullcandy is providing false information in an effort to make money off of customers. If I was aware of this issue I would have never purchased from their website and I would have purchased the item through Best Buy.

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and spoke with SkullCandy on 3 separate occasions over the last 2 weeks and was assured that I would receive a phone call from someone that can better address the unique nature of my claim. The item that I am having trouble with is the limited edition Teenage Mutant Ninja Turtles Push Active headphones that, purchased in March of 2024 from Skullcandy, which come with a year warranty. These particular headphones are a collector's item & no longer available for sale. In talking with customer service, I was explicitly told that Skullcandy cannot replace these headphones with the same exact ones, as they are no longer available. To me, that is unacceptable. Firstly, Skullcandy DOES have these headphones. They're just on their UAE website, not USA. Secondly, I paid a premium for this item, and it is the only item I was interested in. I do not want any other pair of Skullcandy headphones. I only want the TMNT version. As such, and with the knowledge that Skullcandy cannot send me the exact item, to request that i send the headphones into the warranty center is unreasonable and not a fair practice to me, the consumer. Unless Skullcandy can replace the TMNT headphones with the exact same make and model of TMNT headphones, or guarantee me the return of the ones that are broken - which they stated they absolutely cannot - I should be able to keep the broken headphones and receive the promised warranty service. Nowhere in Skullcandy's purchase agreement or warranty does it say that limited edition items are void from the warranty service. Thus, to refuse me the service would be breaking company policy and further, the law. If I were to send in my headphones, I would be losing a valuable, limited edition, collector's item that I could, at the very least display with my other collectibles. They insist on adding Insult to injury. I am requesting that Skullcandy honor the warranty & send me a proper working replacement while I keep the broken pair, or a refund.

    • Initial Complaint

      Date:02/05/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been told multiple times that my order was refundes for order never received. Now I see that it was rebilled after filing a dispute as I never received the refund. I am requesting that this refund be given immediately as promised. The initial order date was onOctober 18th 2024 under number **********.

    • Initial Complaint

      Date:01/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered online from the above company earbuds on Dec 16 and never received this package , value around 100$ I emailed the company many times without an answer, I called them and their resolution was to contact Purolator and get a claim # about this delivery. Cannot submit a claim online with Purolator as on their records package was delivered and cannot get them on the phone , waiting today for more than an hour an no answer. I did not received my order and I want my $$ back Skullcandy does not help and requires a claim from Purolator , Purolator refuses to log a claim as keep saying package was delivered It was no email confirming the delivery no knock on the door when package was delivered

    • Initial Complaint

      Date:12/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on December 2nd in which I used a code from a previous warranty claim. After several weeks of waiting the item still has not shipped. I spoke with someone who initially told me to wait. Then a few days later, I contacted skullcandy again considering this item now won't be showing up for Christmas and they supposedly sent another out from the warehouse. Today, several days later, I realized the 2nd one is in the same "pre shipment" status as the first. I'm so fed up with this company.

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The item I ordered was faulty and not working, so I requested to return it and either receive a replacement or a refund within the first 10 days of the items arrival. They told me to send the item back to them and cover the shipping fees myself even though the item arrived faulty when its supposed to be brand new. Their website mentions that full refund is allowed within 14 days of item arrival and in my case it was only 10 days and now they want me to cover shipping fees

    • Initial Complaint

      Date:12/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was offered a 40% discount for a future purchase on any SkullCandy product however due to unknown reasons every transaction I've placed was declined and the discount code would have to be reissued. It would take 24 hours to get notice of the declined transaction and then weeks to get the new coupon code issued. I've tried placing a successful order for a year! Skullcandy proposed I used different credit cards, verify billing address, change to PayPal for payment method. I've tried all of these with no success. Finally I decided to create a new account and place an order without discount coupon code to find out that transaction DID go through. I have asked to business to honour their promised discount and they are declining. See below declined transaction order numbers: ******** (2024.04.03) ******* ******** (2024.05.17) ********* (2024.11.20) ********* (2024.11.21) ********* (2024.11.21)

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned earbuds for replacement under warranty. Company received my earbuds and issued me a website coupon code. Placed order with code. Company canceled the order. Company refuses to give me any information and will not send back my EarPods either.

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order for headphones at ********************** on Nov. 13 and received an email from Skullcandy saying that they shipped it on Nov. 15. It is now Nov. 19 and their website says that the order is shipped and completed. However, I have not received the order so I checked the **** tracking number and it says that skullcandy created a shipping label but they never provided the actual item to ****. I contacted skullcandy through their website and chatted with someone. They told me that the item is actually still in their processing department at skullcandy and has not been shipped as of today Nov. 19. I requested the order to be cancelled, since it has not shipped and for them to refund me the $60.19 that they already charged my Credit Card. They refused and told me that my credit card has not been charged. I am looking at my CC statement online and it shows their charge from last week for this item (not pending, no a hold, but an actual charge). They told me they could not cancel or refund my money. They said I have to start a return, but I cannot return the item because I don't have it, and in fact, **** never even received it, but skullcandy still has it in their possession and never shipped it. I just need them to refund my money since they never sent the item. At this point, I don't want to wait for them to ship the item, but for them to keep it and refund my money.

      Business Response

      Date: 11/29/2024

      Hello,

      We have received confirmation from **** that your order was delivered on November 21, 2024, 11:56 am. Please reach out to our customer service team with any questions or concerns you may have regarding you recent purchase from Skullcandy. Thank you.

      Customer Answer

      Date: 12/02/2024

       
      Better Business Bureau:

      After I complained to Skullcandy and they denied any responsibility, then they finally mailed the item. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    Skullcandy, Inc. is NOT a BBB Accredited Business.

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