24 Customer Reviews
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Review from Jack S
1 star08/29/2024
Absolutely not worth it. Ordered a set of limited edition earbuds (TMNT). Less than 8 months later, they have failed. Submitted a warranty repair claim. Was told to send the defective headphones in. Keep in mind, these are limited editions - and immediately received a "credit" for FAR less than the original price, and was told that there was no ability to receive a replacement (limited eds) and we could not even get them back because of the warranty policy. Tech support refused to help, and only stated that I should have read the warranty return agreement (8000 pages PDF - who reads those?) I will never buy Skull Candy again. I will post on every forum I can find to business-block this company as much as possible. @ Mr. ***** ******. Fix your company - it's more broken than your non-working **************** ******************** ******, CEO Contact Information PrincipalReview from Adrianna S
1 star07/03/2024
I personally think all persons should avoid Skullcandy at all cost. They are among one of the worst companies you want to deal with. Their customer service is non-existent and all you get from them are AI generated responses that does not deal with your issue.I first received Skullcandy Sesh Evo in July 2023. During April 2024 the buds would no longer charge. I returned them May 7th, 2024. From the day I received the Ecobuds replacement for my warranty claim, I have never been able to use them. ONLY ONE EAR BUD CHARGED. The other one just wouldn't charge.This has been causing me a lot of stress and anxiety trying to get this dealt with. I was not able to speak to a customer service representative, since a number is has not been provided. I am requesting a full refund of $60 plus taxes which I paid for the original set of earbuds I purchased back in July 2023.I am also requesting $30 for the cost to courier two packages back to Skullcandy ************ **********************************************************************Review from Linda H
1 star06/17/2024
Their warranty is useless I had a part come detached from 4 month old headphones they stated they could only give me 25% off then agreed to give me a refurbished set but I had to pay to return the defective headphones which is ridiculous to me that the quality could not last 4 months without falling apart and the consumer has to pay to ship the defective item back I have been emailing them back and forth for over a week and still no resolution unless I pay to ship the item back had I known their customer service and warranty was this bad I would have purchased another pair of beats instead literally a waste of money and u have to jump through hoops for a replacement spend the extra money and go with another vendorReview from Chris P
1 star03/08/2024
Honestly loved the headphones but customer service doesn't care at all about its customers it's really a joke save your money buy somewhere else who actually caresReview from Vera S
1 star01/06/2024
I order skullcandy earbuds. Through skullcandy. The company took my money and made up and excuse about there wasn't any mail to deliver earbuds there still looking for one. I reached out to my bank and hand them to do and investigate . And the bank credit my acct. Never again . I went to best buy and got the same earbuds the same day with no worries
Skullcandy, Inc. Response
01/11/2024
Hello ****,We are sorry to hear about your poor experience with our company. We have been experiencing shipping delays because of high volumes due to the holidays. Your earbuds should be delivered today. We would ask that you reach back out to our customer service team and we promise that we will make this right and do our best to win you back as a customer.Thank you, ******************** customer service team.Review from Troy K
1 star01/03/2024
Thier customer service was ai their policies were insane on returns just will never spend money with them againSkullcandy, Inc. Response
01/04/2024
Hello ****,We are so sorry to hear about you poor experience with our product and customer service team. we would request that you reach out directly to us at contact.skullcandy.com. We promises that we will make this right for you. We would love to win back your loyalty to Skullcandy.Thank you Skullcandy customer service team.Review from Jillian S
1 star12/31/2023
Ordered a family gift that they ruined. My husband ordered 2. Got his correct order. I ordered 1 and received wrap arounds when I ordered in ear. I reached out. They said I should receive my correct ear buds between 12/20 and 12/28. I've tried ********* site contact, and email. In already upser they ruined the family gift now no one will contact me. Not a happy customer at all.Skullcandy, Inc. Response
01/03/2024
Hello *******, we apologize for the inconvenience you experienced with your order of the holiday season. We would request that you reach out to our professional customer service team by contacting ******************************. We promises we will do whatever it takes to make this right for you and win you back as a customer.Keep on rockin'!Review from Sarah J
1 star12/13/2023
Worst customer service. Bought a faulty product, sent to the company and they refuse to send me my money and yet I don't have a product.Never buy anything from them.Skullcandy, Inc. Response
12/14/2023
Hello *****, we are so sorry that you had a bad experience with our products and services. We would kindly ask that you reach out to our customer service team and we promins we will make this right for you. Thank you, Skullcandy customer service.Review from Brooke A
1 star10/08/2023
This is literally the worst company ever. I bought their products for years, they were literally all I bought. The quality went far downhill, super fast. And the customer service is trash. I waited about a year for their chargers for a product to be in stock, then once they were finally in stock, despite giving the link to the charger I needed the customer service didnt specify which charger to buy. So I didnt know I needed to click on the other one until I quickly purchased, all excited that they were finally in stock. So I immediately messaged them to please exchange it for the correct one, which is the same price. Not more than 2 hrs later I read a response email saying they cannot change any orders, it will have to be delivered and I will have to pay for shipping or refuse the package within 14 days of purchase. Mind you, it takes about 10 days to be deliveredand its impossible to refuse the package since they dont label it as being shipped from their company. Upon reading reviews, I noticed I was lucky to have even received it at all, and even after returning to sender, I never received my refund. Scam artist of a company. And I found a charger that would work for my product by the way. Didnt even get to use the headphones due to my dog getting to the charger that came with it before even charging the headphones, and when I finally got to charge them after a year of collecting dust, they didnt even work. Only one side would pair with Bluetooth. So literally got completely messed over on both my purchases. Then my ex informed me his had the same problem too. This company needs to be shut down, seriously terrible company now.Skullcandy, Inc. Response
10/10/2023
Hello ******, We truly apologize on this experience you've had with us. It looks like our customer service team is already in contact with you and the refund process has started. Please let us know if there's any other issues for this refund. Thanks,SkullcandyReview from Kristopher J
1 star07/28/2023
I ordered a pair of $230 headphones and had an issues with them ******* told me to send them back with the prepaid label and they would send a new pair i sent back my old pair and haven't received my new pair yet and now im being told I have to file out the warranty claim and send back the headphones that's a little to late and now its hard to get in touch with them.Skullcandy, Inc. Response
10/10/2023
Hello, ********** Sorry to hear about your warranty experience. Unfortunately we don't send prepaid labels with our shipments. Please contact our customer service team and they may assist you with this! Thanks,Skullcandy
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