Reviews

This profile includes reviews for Skullcandy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Skullcandy, Inc.

  6301 N Landmark Dr Park City, UT 84098-6439

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  Skullcandy, Inc.

  303 611 Alexander St Vancouver, BC V6A 1E1

Review Details

• Review fromRamon R

  Date: 12/24/2024

  1 star

  Ramon R

  Date: 12/24/2024

  Order a product and they took the money but never shipped the item. Been 2 weeks and tracking only says Ready to ship. Tried contacting aupport and it is through chat bot only. I once chatted with a certain ***** and he told me a ticket will be mafe. I did not get any confirmation nor an update. Another reason theu have is that they hanfle 500 to 1000 deliveries every day. Thats no way a customers problem. There is also no way to cancel the order. Then dont cancel if they processed already. Very quick to get money and print shipping label but cant fulfill shipment. I need to have my money back.

  Skullcandy, Inc.

  Date: 04/22/2025

  Hi there,Were really sorry for the frustrating experience youve had. Its absolutely not the level of service we aim to provide. Waiting weeks for an item that never ships, without clear communication or the ability to easily cancel, is understandably upsetting. Youre right, high order volume should never be an excuse for poor follow-through, and we apologize if it felt like you were being brushed ******* like to get this sorted for you right away. Please reach out directly to our escalations team at ********************************** with your order number and any case/ticket details you have from your chat with *****. Well make sure someone looks into it and gets you a proper update or refund as soon as possible.Thanks for your patience and for bringing this to our attention. We appreciate the opportunity to make it right.The Skullcandy Team

• Review fromLevi W

  Date: 12/06/2024

  1 star

  Levi W

  Date: 12/06/2024

  Made an order with incorrect shipping info, immediately (within 5 min) contacted customer service about this and they were unwilling to change the address nor cancel the order claiming my information was already sent to the logistics team and there was nothing that could be done. The suggested I go to my local post office (on strike currently which they were completely aware of despite suggesting it 4 more times during that conversation). They also suggested contacting the courier after they receive my package and ask them to deliver it to my actual address-something that has never worked out for me in the past. Disheartening and insane that this extremely simply matter was unable to be dealt with aft all. Obvious money grab for people with buyers remorse as they won't even pay for shipping on returns, but this was not buyers remorse until I dealt with their customer support. Now I wish I had never gone shopping there in the first place

  Skullcandy, Inc.

  Date: 04/22/2025

  We're really sorry to hear about the frustrating experience with your order and the issues around the shipping address. We completely understand how upsetting it mustve been to try to correct a simple mistake right after placing your order, only to be told there was nothing that could be done.Unfortunately, our system is designed to begin processing orders very quickly, which does limit our ability to make changes once the order is in motion. That said, we recognize that in this case, especially with your local postal service being on strike, we couldve handled things with more care and flexibility, and for that, we sincerely apologize.We never want our policies to feel like roadblocks, and its clear this experience left you feeling like your concerns werent being heard or taken seriously. Thats on us, and we appreciate you taking the time to call it out.If your package still hasnt been delivered or if you need help with a return, wed really like to help make things right. Please reach back out to us at ****************************** and include this BBB reference so we can flag it for priority support.Thanks again for your feedback. Its clear we have room to improve, and were taking your message to heart.

  Skullcandy, Inc.

  Date: 04/22/2025

  We're really sorry to hear about the frustrating experience with your order and the issues around the shipping address. We completely understand how upsetting it mustve been to try to correct a simple mistake right after placing your order, only to be told there was nothing that could be done.Unfortunately, our system is designed to begin processing orders very quickly, which does limit our ability to make changes once the order is in motion. That said, we recognize that in this case, especially with your local postal service being on strike, we couldve handled things with more care and flexibility, and for that, we sincerely apologize.We never want our policies to feel like roadblocks, and its clear this experience left you feeling like your concerns werent being heard or taken seriously. Thats on us, and we appreciate you taking the time to call it out.If your package still hasnt been delivered or if you need help with a return, wed really like to help make things right. Please reach back out to us at ****************************** and include this BBB reference so we can flag it for priority support.Thanks again for your feedback. Its clear we have room to improve, and were taking your message to heart.

  Skullcandy, Inc.

  Date: 04/22/2025

  We're really sorry to hear about the frustrating experience with your order and the issues around the shipping address. We completely understand how upsetting it mustve been to try to correct a simple mistake right after placing your order, only to be told there was nothing that could be done.Unfortunately, our system is designed to begin processing orders very quickly, which does limit our ability to make changes once the order is in motion. That said, we recognize that in this case, especially with your local postal service being on strike, we couldve handled things with more care and flexibility, and for that, we sincerely apologize.We never want our policies to feel like roadblocks, and its clear this experience left you feeling like your concerns werent being heard or taken seriously. Thats on us, and we appreciate you taking the time to call it out.If your package still hasnt been delivered or if you need help with a return, wed really like to help make things right. Please reach back out to us at ****************************** and include this BBB reference so we can flag it for priority support.Thanks again for your feedback. Its clear we have room to improve, and were taking your message to heart.

• Review fromNathan E

  Date: 10/22/2024

  1 star

  Nathan E

  Date: 10/22/2024

  Tried a couple of their bluetooth earbuds, the Push active and Dime 2. The Push came to me with a dead battery in one bud. It would not charge. The Dime 2s have one ear with no audio. The playback controls work on that bud so I know it is paired, but no voice prompts or phone aduio out of that ear. **************** has not helped at all with either pair.

  Skullcandy, Inc.

  Date: 04/22/2025

  We sincerely apologize for the issues you've encountered with both the Push Active and Dime 2 earbuds. This is certainly not the experience we want our customers to have. We understand how frustrating it can be when youre unable to enjoy the products youve purchased, especially when customer service hasn't been able to resolve the issue.We would like to make things right for you. Please reach out again to ******************************, and well prioritize your case to ensure you receive the assistance you need. Our goal is to help resolve these issues and restore your confidence in our products.Thank you for bringing this to our attention, and we appreciate your patience as we work to provide a solution.

• Review fromOliver H

  Date: 09/30/2024

  1 star

  Oliver H

  Date: 09/30/2024

  Used skull candy for years never had never issue until now. I buy warranties every time for my earbuds cause they only last a couple months. They gave me a credit but when I purchased the new headphones with the credit they cancelled the order and dont refund credit. Thats happened on my last two orders and Ive tried contacting I think 4 times now. They start a conversation than just ghost. Not the company it use to be very sad

  Skullcandy, Inc.

  Date: 04/22/2025

  Were truly sorry to hear about the frustrating experience youve had with both our products and customer service. This is certainly not the experience we aim to provide, and we understand your disappointment.Please know that we take your concerns seriously. To resolve this, we encourage you to reach out to us again at ****************************** so we can investigate the issue further and work to find a resolution thats more in line with the level of service you deserve.We appreciate your long-standing support of Skullcandy and hope to restore your confidence in us moving forward. Thank you for bringing this to our attention, and we look forward to making things right.

• Review fromJack S

  Date: 08/29/2024

  1 star

  Jack S

  Date: 08/29/2024

  Absolutely not worth it. Ordered a set of limited edition earbuds (TMNT). Less than 8 months later, they have failed. Submitted a warranty repair claim. Was told to send the defective headphones in. Keep in mind, these are limited editions - and immediately received a "credit" for FAR less than the original price, and was told that there was no ability to receive a replacement (limited eds) and we could not even get them back because of the warranty policy. Tech support refused to help, and only stated that I should have read the warranty return agreement (8000 pages PDF - who reads those?) I will never buy Skull Candy again. I will post on every forum I can find to business-block this company as much as possible. @ Mr. ***** ******. Fix your company - it's more broken than your non-working **************** ******************** ******, CEO Contact Information Principal

  Skullcandy, Inc.

  Date: 04/22/2025

  We sincerely apologize for the issues youve faced with both your product and our customer service. We understand how frustrating it can be when a limited edition product doesnt meet your expectations, and we genuinely regret that we werent able to resolve this to your satisfaction.We take your feedback seriously and would like to make things right. If youd be open to it, please reach out to our customer support team directly at ******************************, where we can further investigate the situation and assist you in any way possible. We want to ensure that your concerns are addressed and that you feel heard.Thank you for taking the time to share your experience, and we are committed to improving based on the feedback we receive.

• Review fromAdrianna S

  Date: 07/03/2024

  1 star

  Adrianna S

  Date: 07/03/2024

  I personally think all persons should avoid Skullcandy at all cost. They are among one of the worst companies you want to deal with. Their customer service is non-existent and all you get from them are AI generated responses that does not deal with your issue.I first received Skullcandy Sesh Evo in July 2023. During April 2024 the buds would no longer charge. I returned them May 7th, 2024. From the day I received the Ecobuds replacement for my warranty claim, I have never been able to use them. ONLY ONE EAR BUD CHARGED. The other one just wouldn't charge.This has been causing me a lot of stress and anxiety trying to get this dealt with. I was not able to speak to a customer service representative, since a number is has not been provided. I am requesting a full refund of $60 plus taxes which I paid for the original set of earbuds I purchased back in July 2023.I am also requesting $30 for the cost to courier two packages back to Skullcandy ************ **********************************************************************

  Skullcandy, Inc.

  Date: 04/22/2025

  Were really sorry to hear about the difficulties you've faced with both the product and the warranty process, and we understand how frustrating it can be to feel like you're not getting the support you need. Your feedback is valuable, and we take your concerns seriously.Please reach out to our customer service team at ****************************** to provide more details regarding your situation. We want to make things right, and our team is ready to help you with the return and refund process, as well as any shipping concerns.We genuinely apologize for the experience youve had, and we appreciate your patience as we work to resolve this for you. Thank you again for sharing your experience, and were committed to doing better moving forward.

• Review fromLinda H

  Date: 06/17/2024

  1 star

  Linda H

  Date: 06/17/2024

  Their warranty is useless I had a part come detached from 4 month old headphones they stated they could only give me 25% off then agreed to give me a refurbished set but I had to pay to return the defective headphones which is ridiculous to me that the quality could not last 4 months without falling apart and the consumer has to pay to ship the defective item back I have been emailing them back and forth for over a week and still no resolution unless I pay to ship the item back had I known their customer service and warranty was this bad I would have purchased another pair of beats instead literally a waste of money and u have to jump through hoops for a replacement spend the extra money and go with another vendor

  Skullcandy, Inc.

  Date: 04/22/2025

  Thank you for taking the time to share your experience. Were really sorry to hear about the trouble you've had not just with the product but also with the warranty process. Thats understandably frustrating, especially with a product that didnt last as expected.While our warranty policy does require customers to cover return shipping, we know that can feel like a letdown when the product didnt hold up. Your feedback is being heard, and were constantly working to improve both our product durability and the support process.If youre still open to working toward a resolution, please reach out at ****************************** and mention this message. Wed like to make sure everything possible has been done to help.

• Review fromChris P

  Date: 03/08/2024

  1 star

  Chris P

  Date: 03/08/2024

  Honestly loved the headphones but customer service doesn't care at all about its customers it's really a joke save your money buy somewhere else who actually cares

  Skullcandy, Inc.

  Date: 04/22/2025

  Were really sorry to hear this has been your experience. Its not at all how we want anyone to feel after reaching out for support. We appreciate you sharing your feedback, and were taking it ************* love the chance to make things right if youre open to it. Please reach out again at ****************************** and reference this message so our team can prioritize your case. You deserve better, and wed like to do what we can to turn it around.

• Review fromVera S

  Date: 01/06/2024

  1 star

  Vera S

  Date: 01/06/2024

  I order skullcandy earbuds. Through skullcandy. The company took my money and made up and excuse about there wasn't any mail to deliver earbuds there still looking for one. I reached out to my bank and hand them to do and investigate . And the bank credit my acct. Never again . I went to best buy and got the same earbuds the same day with no worries

  Skullcandy, Inc.

  Date: 01/11/2024

  Hello ****,We are sorry to hear about your poor experience with our company. We have been experiencing shipping delays because of high volumes due to the holidays. Your earbuds should be delivered today. We would ask that you reach back out to our customer service team and we promise that we will make this right and do our best to win you back as a customer.Thank you, ******************** customer service team.

• Review fromTroy K

  Date: 01/03/2024

  1 star

  Troy K

  Date: 01/03/2024

  Thier customer service was ai their policies were insane on returns just will never spend money with them again

  Skullcandy, Inc.

  Date: 01/04/2024

  Hello ****,We are so sorry to hear about you poor experience with our product and customer service team. we would request that you reach out directly to us at contact.skullcandy.com. We promises that we will make this right for you. We would love to win back your loyalty to Skullcandy.Thank you Skullcandy customer service team.