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Business Profile

Diet Products

Keto Trim

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received product on 1/11/25. I never ordered the product on auto delivery. I never received notifications , and do not want it.

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this online on Dec.28,2024 for a price quoted for 39.00. My credit card was charged fo 239.00. It was advertised as being backed by the Shark Tank group. I tried to stop the charge on my card but it went through anyhow. I have since tried to cancel with the company without success.The reference number for my order *************************. The order has been shipped on 01/07/2025.The company is called Lite Health Fuel. I have not received the shipment at this time.

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the gummies, and I did not put them on auto ship. After two shipments, they charged my debit card twice on 4/10/24 and 5/10/24 of 239.99 each. I pretty sure they charged me again but I can't find the transaction in my bank account. I called and cancelled, and asked for a return address so that I could return for a refund, and while on the phone they gave me a bogus address {they are at the usps now and I have to pick them up}. It took me awhile to get the address from the lady to begin with, I did find an order number on the bank statement, Any help on this is greatly appreciated. Thank you

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one bottle of the keto gummies from trim keto boost of Denver,CO After receiving the first bottle I requested cancellation but continued to receive a monthly shipment. When I contacted them, on 3 separate occasions, after several minutes of back and forth, they simply hung up and ended the conversation each time. This went on long enough that they said we were beyond the 30 day window for cancellation. I even cancelled my card used on the first purchase so they couldn’t charge it again. When I told them they said to reopen it or they could not process a refund. They were very rude and stated there were no supervisors available to talk to. I believe this type of preditory abuse of consumers needs to be stopped. We’re seniors on a fixed income, anything you can do to help us or prevent others from this scam would be appreciated. Thank you.

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business promised a refund to my credit card when I returned the unauthorized products within the time specified in their email from their customer service department. I did not purchased these items, it was an automatic shipment that I was told when I ordered the first shipment that , it was a one time purchase. Which was not the truth. I returned the product and was told by the customer service report that it was after the 30 days from when THEY auto- charged my account on 5/31/2024, however I did not receive their unauthorized shipment until June 12th, I emailed CareTrim and was told that I needed to pay for the return and they issued a return number, **************** which I paid for the return and confirmed by USPS their product was received on 6/20/2024 at 6:34 pm. Now they are saying it's past the refund date. Their email clearly stated the I would get a refund if the return was received 6/30/2024. In summary they have the items as well as my $239.00 unauthorized payment. The representatives also would not allow me to speak to a superior. I hope that you can help me.. ( SEE my attachments). Thank you, *****

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some supplements from this company and was billed $239.99. the following month a second delivery arrived and I was billed $239.99. I was not satisfied with the product, and didn't sign up for recurring deliveries. I called the customer service number and was told I was automatically signed up for monthly deliveries. I asked them to cancel and they said it would be cancelled. Requested a refund for the second delivery ($239.99) and they said too bad. I told them the product was unopened and wanted to return it for a credit to my account & requested return authorization # and address. I sent the package back with a cost of $21.84. The tracking #****************** SHOWED DELIVERY WAS ACCEPTED BY **** on 5/16/2024 @ 10;29am. I am requesting credit to my charge account for the amount of $261.83 for the returned product.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 5 2024 I purchased via Facebook Keto weight loss gummies. After I received the receipt/order confirmation, I noticed there was no company information, order tracking, or contact info available. I looked online and noticed other complaints regarding this company. I have filed a dispute with my banking institution as well.

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A window popped up on my FaceBook home page. Upon clicking on image advertising supplement to lose weight fast, it prompted automatic multiple products to be purchased for Trim Tummy bottles of gummies. They show AI videos of people losing substantial amount of weight. The phone number they provide is bogus. ###-###-#### Email address is ********************** No legitimate web site. Once purchase posted on my credit card account, it revealed business name Rev.com; a business secretarial school. They charge you multiple products in order to move on to check out. I did not want more than one. It is fraudulent, charging me $189.99.

  • Initial Complaint

    Date:04/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can’t take the gummy per my pcp recommendation. I called right away to cancel the order and was told it cannot be cancelled which I know is a lie. They can cancel the order it’s just they choose not to cancel the order. I am also filing a dispute with my bank.

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items were purchased from Trim Life which I believe was a company backed and endorsed by the members of Shark Tank. First shipment ordered was for 5 bottles at $212.99. When I called to dispute the charge, the company lowered the price to $179.00. Then, about 3 weeks I received an unauthorized shipment of another 5 bottles at $212.99. I again called the company regarding the charge and went back and forth so many times to get it resolved and each time I was introduced to another version of their unfair selling practices, pressure to settle, let me talk to my manger scenario, nothing we can do for you scenario, and on and on. In addition, I tried the first round of 5 bottles and the product did not work as was endorsed and advertised. What follows is the exact letter I sent to the Trim Life company upon receiving the second shipment: "Dear Trim Life Customer Service, Reference # (blank) I have enclosed the Trim Life product in the original FedEx packaging, sealed and unopened. Due to the FedEx package remaining sealed and unopened, the product itself remains in tact as well…sealed and unopened. I have taken photos of the outer packaging showing the package is in fact sealed and unopened and is being returned to you the same way. The RMA # provided me is (blank). Per our conversation and your agreement, I am requesting a full refund in the amount $212.99 to be returned to my credit card ending in ***** and understand it may take up to 2-3 weeks for the refund to appear in my bank account. Per direction of FedEx, I cannot put on the package “return to sender” and since you do not provide a return label, I am returning the package at my expense. Lastly, I requested my account be cancelled and therefore I am to receive no further shipments of any kind and/or quantity." To add insult to injury, I was charged a $10 per bottle restocking fee (5 bottles @ $10 = $50) even though I did not order the second shipment nor did I open the package.

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