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Business Profile

Solar Energy Equipment Dealers

Solcius, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

This profile includes complaints for Solcius, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Solcius, LLC has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Solcius, LLC

      1555 N Freedom Blvd Provo, UT 84604-2519

    • Solcius LLC

      12155 Magnolia Ave Ste 12B Riverside, CA 92503-4968

    • Solcius

      1410 Saint Andrews Rd Ste 260 Columbia, SC 29210-5948

    • Solcius, LLC

      3818 E La Salle St Ste 1 Phoenix, AZ 85040-9000

    • Solcius, LLC

      1700 N Market Blvd Ste 105 Sacramento, CA 95834-1932

    Customer Complaints Summary

    • 246 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had solar panels installed with 20 yr warranty, but when the inverter malfunctioned Solaredge inverter, Solaredge tells me I have to pay to fix it they only warranty parts. I was assured the installer would do repair but seems that isn't true once installer files bankruptcy

    • Initial Complaint

      Date:01/08/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi yes I have made several attempts to get some one to come look at my system that hasn't been working that I am still currently paying monthly for my panels and I have yet to get in contact with anyone. I put the panels to save money on my electricity bill and now it is outrageous and I am on a strict ssi income I am facing higher costs on bills and I don't want to go to collections for bo longer paying to finance panels that aren't working thank you

    • Initial Complaint

      Date:11/13/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our solar panels installed by this company. Our panels stopped working and it will cost up to $9,000 to make them functional again. We had a warranty. Who do I take this up with???

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have tried reaching out to Solcius 100 times this Since December 2023 because they didn't complete the project. All they did was install panels on the roof and walked away and never came back. We tried calling the number given to us, but we just found out the company filed for bankruptcy. We were never notified about the status of the company. The person who sold the solar system to us "My Smart House" will not get back to us no matter how many times I called, text or emailed. I owe 30k to Goodleep and they sent out energy aid and it's been 9 months, and it is still not up and running. We need help and I don't think I should pay 30K at this point

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a contract with Solcius to maintain our solar panels. The inverter has stopped working and the company will not answer their phones or respond to ***** who took over the warranty part?

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We recently tried reaching out to Solcius because they didn't complete the project they started. We tried calling the number given to us, but we found out the company is no longer in business. We were never notified about the status of the company. We don't know what to do or who to contact to finish the work. We are still out a back up battery to be installed. The third party "My Smart House" wont get back to me no matter how many times I called and left voicemails. I just want what was promised to us via contract.

    • Initial Complaint

      Date:09/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently made aware that the solar company I purchased my solar panels from, SOLCIUS, LLC, is no longer in business as they recently went bankrupt. I am currently financing the panels and they are no longer working. I supposedly had warranty on them and have tried to contact the company which is no longer in operation. I was not given any information on my rights as a consumer.

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 2023, I purchased a solar panel system with Solicus and everything was working very well until July 2024 where they stopped working completely. I came to find out that my inverter was broken and I had only had the panels for a year. I attempted to contact Solcius and come to find out they were out of business. I had to pay out of pocket to determine what was going on. I then discovered I was going to be stuck with paying $1200 for labor to repair the inverter to my system. I had paid for a warranty and now it is null and void. I have panels on my roof in the heat of the summer (I live in the desert in southern California where it is over 100 degrees every day) and they are not working and this is August! I am having to come up with these costs out of pocket. I also contacted my finance company Goodleap, they state the warranty costs were not included in the loan which is not true. I have also filed a compaint againt Goodleap.

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the solar panels and they stop working 1 month ago

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased solar panels from Solcius in 2022 I believe. I am now needing it serviced and they are no longer in business. I have contacted their finance company and they have referred me to other installers, however, they will not service other systems other than their own. So I am now paying the finance company for a system that does not work, is under warranty, but nobody to fix it. If I stop payment on it, then it will ruin my credit. I'm screwed. I would like to get out of my contract at zero fault.

    Solcius, LLC is NOT a BBB Accredited Business.

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