Complaints

This profile includes complaints for Nuvia Dental Implant Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nuvia Dental Implant Center has 72 locations, listed below.

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• 

  Nuvia Dental Implant Center

  7138 S Highland Dr Ste 211 Salt Lake City, UT 84121-3787

  
• 

  Nuvia Dental Implant Center

  6780 S Fort Apache Rd Ste 130 Ste. 130 Las Vegas, NV 89148-5405

  
• 

  Nuvia Dental Implant Center

  5072 W Plano Pkwy Ste 100 Plano, TX 75093-4483

• 

  Nuvia Dental Lab

  10008 N Dale Mabry Hwy Ste 250 Tampa, FL 33618

• 

  Nuvia Dental Implant Center

  865 Merrick Avenue Suite 200S Westbury, NY 11590

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my initial surgery on 10/17/24. Got bottom implant 10/18/24. I had to wait 5 months to be able to get my uppers since I had bone grafting. I tried to get in sooner because the denture was bothersome. After many phone calls and promises of returned calls that no one did, I was told to keep my initial appt for 3/17/25. Arrived 3/17/25 at 6 am for my 2nd appt to have the metal posts put in and they said I wasn't on the schedule. So I spent money on gas, food, sleeping arrangements only to be told I couldn't have it done. I asked the receptionist to have the manager call me when he got in at 8am. 12pm and no phone call. I called the manager at 12 and he never got a message to call me. This office is lacking major communication skills. I now have an appointment on 3/19/2025. So more expenses for me. I really feel I should be compensated in some way.

  Business Response

  Date: 03/19/2025

  We sincerely apologize for the miscommunication and scheduling conflicts that Ms. ********* has experienced. Please rest assured that we are in direct contact with Ms. ********* and are working diligently to resolve this matter as quickly as possible.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nuvia Dental pushed and did a hard sell with me. The 1st time in contact we pd ******* just for someone to call me. Then we did financing and I decided, no I didnt want to do this. They then told me that the smaller loan couldnt be reversed. Remember this was within 24 hrs of seeing if we were approved. I had not seen a sole there yet. So they kept pushing and pushing. I felt bullied. I found out after my surgery that i did not receive a proper consult. Nobody did a mock up, the shape and size of the teeth are wrong, I was not told anything about surgery. Yes I did do as much research as I thought needed, but nothing is as I expected. I feel I was mutilated. Its caused a significant problem for my mental well being. I also was able to eat and enjoy it more prior to this fix. I feel like they should have discussed with me if this was the proper option ect. I not only want the problem fixed, but I want money back! This whole thing is just a money trap and sham! Nobody called me when I couldnt make my follow up. They never left me alone when they wanted money, yet once I did have surgery I dont hear a think. This is one of the worst experiences in my life. They need to know Im willing to sue them for all of it, including the the role its taken on me mentally. I have to convince myself daily to continue, I feel my life has been greatly affected in a very negative way. Thats putting it nice yet simple.

  Business Response

  Date: 03/12/2025

  We understand Ms. ****** concerns and sincerely apologize for any frustration she may be experiencing. While she was scheduled for an appointment, she was unable to attend and unfortunately did not reschedule. We remain committed to addressing her concerns and would be happy to assist her at her clinic at a time that is convenient for her. We encourage her to reach out so we can provide the support she needs.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23044808
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  the response has nothing to do with my complaint. I did have to miss my follow up, nobody ever called me back to reschedule. A follow up has nothing to do with the fact that I was bullied and pressured in to going through with the procedure. The response also does not address the fact that I wasnt given proper information and was misled. Again doesnt address the fact that because of this, its affected my well being greatly. My family has suffered, as well. They put no effort in to this response and is indicative of the way I was treated. They clearly dont care once they have your money, and this ridiculous response shows that. We will end up in court. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in for a procedure and the doctor did not like my questions so refused to do procedure and the manager said they don’t want my business. And said they would refund my money , call me Monday. Monday has passed and that manager will not call me about my refund of over 50,000 dollars. And receptionist said it takes 4-6 weeks after manager files. To get my refund

  Business Response

  Date: 03/07/2025

  We sincerely apologize for the delay and any frustration this may have caused. Mr. ********** refund has been processed and is on its way. Please allow up to 14 business days for it to reflect on your end. We appreciate your patience and understanding as we resolve this matter.

  Customer Answer

  Date: 03/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid Nuvia a deposit of $1000.00 on May 21,2024. Nuvia cancel the dental procedure, but have not refunded the money . have send several letters to their office Manger ******** ******** via certified mail

  Business Response

  Date: 03/04/2025

  We sincerely apologize for any inconvenience this may have caused. Ms. *******' $1,000 deposit refund has been processed. Please allow at least 14 business days for the funds to reflect on your end. Thank you for your patience and understanding as we work to resolve this matter. 

  Customer Answer

  Date: 03/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a you tube video that I was prompted to watch through the weather network app, while I was at my winter home in Florida. This complaint deals with their office in Orlando Florida. I had to complete my personal information before reviewing the video. They claim in their video they have an AA rating with the Better Business Bureau, yet I could not locate the business on your website. That’s when the at least two emails a day, then the phone calls started. I explained I was inquiring for my Mother who will be 94 in March of this year. I advised them by phone she would not be interested. The phone calls stopped but the emails continued sometimes more than two a day. I requested to unsubscribe but that button would not submit my request. Then I responded again and again to their numerous emails, to remove me from their email contact list, to no avail. It was not stopped until I advised them I was filing a complaint with the Better Business Bureau for email harassment. I have not had an emails now for a day. I don’t want this happening to other unsuspecting consumers, especially the elderly, and also the fact they are indicating their accreditation with the BBB. In order to proceed to get information you must first provide your information. Once I was able to view the video I knew it was not for my Mother, but at this point they had my information to start harassing me!!! Very poor business practices. I want their unsubscribe button to work for all potential customers, Also an apology for not stopping the emails once requested and explaining I was not interested over the phone. What does it take to stop them, but a threat to report them to the BBB!! The business should also be fined for false information presented to potential consumers about their accreditation with the BBB.

  Business Response

  Date: 02/18/2025

  We sincerely apologize for the frustration and inconvenience this has caused. We have removed all of your personal information from our database to ensure that you will no longer receive any advertisements.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  
  What about the fact this business is advertising they have an AA rating with the BBB, when in fact their Compnay cannot be located in your system. This is false advertising!! Also why doesn’t their unsubscribe requests work on their emails they keep sending people? I could not get them to stop, until I threatened them with a complaint to the BBB

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call Nuvia Dental Implant Center and made an appointment for a dental consultation. The representative told me I needed to pay the deposit of $89.00 in a case if I wouldn't show up on time of my appointment. I agreed. The appointment was scheduled on 01/29/2025. On 01/27/2025 I got a sleep and fall accident. I I called the office the same day in the morning, and explained that I cannot come to the office on 01/29/2025, because I have an accident and cannot drive my car, and have difficulties to walk. I asked them to can sell my appointment. The cancellation I made was more than 48 hours. The office did not return my $89.00 dollars deposit. They are still my money.

  Business Response

  Date: 02/07/2025

  We have attached the receipt for *** ************ $89 refund. Please allow 3-7 business days to reflect into your bank account. We apologize for any inconvenience or frustration this matter may have caused and appreciate your patience and understanding throughout the process. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had implants done approximately 6 months ago. They pulled the teeth one and implants were put in the next day. Within 7 days 2 of the back teeth chipped eating a baked potato. The surgeon that pulled teeth is not the same surgeon that took the measurements. They were supposed to set implants back 3 mm. Instead they moved them forward 3 mm. Now I have a large overbite. They made another set which was supposed to be 3 mm back from what I have now. Instead they made the set and moved them back 6 mm which made me look like I have no top lip. On top of that they were the wrong shape. Now I am still waiting for the implants to come in. They told me today the material just arrived. This is CRAZY they do implants daily and turn those implants around in one day. Now Dr ***** seems to be getting angry with me because someone is not doing their job correctly. I need intervention with this. This is coating me $27,000 just for upper implants. I have made numerous trips from ******** to ****** and they just cant seem to get it right. Please help!

  Business Response

  Date: 02/05/2025

  We understand the frustration this situation has caused Ms. **** and sincerely apologize for the inconvenience. Please rest assured that we are acting in her best interest and are working diligently to resolve this issue as quickly as possible. If Ms. **** has any questions, we encourage her to reach out to the local center, and we will be more than happy to assist.

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nuvia is constantly emailing me asking me to use their business Their website does not allow the recipient of their emails to unsubscribe Its a non stop harassment

  Business Response

  Date: 01/30/2025

  Mr. ******* has been successfully removed from all advertisement lists. We sincerely apologize for any frustration or inconvenience this may have caused. We appreciate your patience while we resolve this matter. 

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This January , i desire i wanted to learn more about dental implants to make my smile pop. i was told by a sales rep that a 89 dollar fee was required, to hold the consultation. He stated that it wouldn’t be charged as long as i attended. I attended the consultation and understood i couldn’t afford a set of implants for 45k. Fast forward to the end of the month and reviewing my credit card statement, i was charged the 89 dollars even though i meet their terms. I have the proof from the quotes and consultation. When i reach out they send you to a IVR that seems to never to be monitored. I twice have set on hold for over 90 minutes. When i attempted to inquire about sales their is an immediate answer, but the sales people only send you back to hold because they can’t do anything. Nuvia, please refund my 89 dollars .

  Business Response

  Date: 01/27/2025

  Mr. Hopkins' consultation fee of $89 has been refunded. We have attached the receipt for your reference. We sincerely apologize for any inconvenience or frustration this may have caused. Thank you for your understanding and patience in this matter.
   
  

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me, Kevin Keith Capson and My Wife Carolyn visted Nuvia Dental Impant Center in Salt Lake. Address 7138 South Highland Drive, Salt Lake City, Utah 84121 at 12pm on January 10, 2025 The said the would give us a $100.00 Gift Card from Amazon it I brought my wife with me which I did. The even said that when we were there. We met with Travis Wing there Representative he explain their progam to us. Basically we were lied to, I don't want to do business with a company you can trust. We did are part the did no live up to their agreement on theif end. This show bad faith on their part and my recomendation is for no one to every do business with the. Kevin Keith Capson & Carolyn Capson 1987 North 550 Westt Clinton, Utah 84015 Phone ###-###-#### Email Adress kevinkeithcapson@gmail

  Business Response

  Date: 01/17/2025

  This patient has been given their $100 gift card.  It was sent days ago and I have uploaded the proof.  If there is some confusion on how to activate the gift card, please reach out.

  Customer Answer

  Date: 01/22/2025

  
  Complaint: 22821988
  
  I am rejecting this response because: I never ever recived this $100.00 Amazon gift card. From Nuvia. The said they sent it my phone number, I never every recived at my phone number, I checked several times  and never found it to be there. Kevin Keith Capson 1987 North 550 West Clinton, UT 84015 Phone Number ###-###-#### Email [email protected].
  
  Sincerely,
  
  Kevin Keith Capson

  Business Response

  Date: 01/22/2025

  The clinic has spoken with Mr. Capson, and he confirmed that he received his $100 gift card.