Complaints
This profile includes complaints for Nuvia Dental Implant Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 118 total complaints in the last 3 years.
- 72 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I call Nuvia Dental Implant Center and made an appointment for a dental consultation. The representative told me I needed to pay the deposit of $89.00 in a case if I wouldn't show up on time of my appointment. I agreed. The appointment was scheduled on 01/29/2025. On 01/27/2025 I got a sleep and fall accident. I I called the office the same day in the morning, and explained that I cannot come to the office on 01/29/2025, because I have an accident and cannot drive my car, and have difficulties to walk. I asked them to can sell my appointment. The cancellation I made was more than 48 hours. The office did not return my $89.00 dollars deposit. They are still my money.Business Response
Date: 02/07/2025
We have attached the receipt for *** ************ $89 refund. Please allow 3-7 business days to reflect into your bank account. We apologize for any inconvenience or frustration this matter may have caused and appreciate your patience and understanding throughout the process.Initial Complaint
Date:02/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had implants done approximately 6 months ago. They pulled the teeth one and implants were put in the next day. Within 7 days 2 of the back teeth chipped eating a baked potato. The surgeon that pulled teeth is not the same surgeon that took the measurements. They were supposed to set implants back 3 mm. Instead they moved them forward 3 mm. Now I have a large overbite. They made another set which was supposed to be 3 mm back from what I have now. Instead they made the set and moved them back 6 mm which made me look like I have no top lip. On top of that they were the wrong shape. Now I am still waiting for the implants to come in. They told me today the material just arrived. This is CRAZY they do implants daily and turn those implants around in one day. Now Dr ***** seems to be getting angry with me because someone is not doing their job correctly. I need intervention with this. This is coating me $27,000 just for upper implants. I have made numerous trips from ******** to ****** and they just cant seem to get it right. Please help!Business Response
Date: 02/05/2025
We understand the frustration this situation has caused Ms. **** and sincerely apologize for the inconvenience. Please rest assured that we are acting in her best interest and are working diligently to resolve this issue as quickly as possible. If Ms. **** has any questions, we encourage her to reach out to the local center, and we will be more than happy to assist.Initial Complaint
Date:01/30/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nuvia is constantly emailing me asking me to use their business Their website does not allow the recipient of their emails to unsubscribe Its a non stop harassmentBusiness Response
Date: 01/30/2025
Mr. ******* has been successfully removed from all advertisement lists. We sincerely apologize for any frustration or inconvenience this may have caused. We appreciate your patience while we resolve this matter.Customer Answer
Date: 01/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:01/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This January , i desire i wanted to learn more about dental implants to make my smile pop. i was told by a sales rep that a 89 dollar fee was required, to hold the consultation. He stated that it wouldn’t be charged as long as i attended. I attended the consultation and understood i couldn’t afford a set of implants for 45k. Fast forward to the end of the month and reviewing my credit card statement, i was charged the 89 dollars even though i meet their terms. I have the proof from the quotes and consultation. When i reach out they send you to a IVR that seems to never to be monitored. I twice have set on hold for over 90 minutes. When i attempted to inquire about sales their is an immediate answer, but the sales people only send you back to hold because they can’t do anything. Nuvia, please refund my 89 dollars .Business Response
Date: 01/27/2025
Mr. Hopkins' consultation fee of $89 has been refunded. We have attached the receipt for your reference. We sincerely apologize for any inconvenience or frustration this may have caused. Thank you for your understanding and patience in this matter.
Initial Complaint
Date:01/16/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Me, Kevin Keith Capson and My Wife Carolyn visted Nuvia Dental Impant Center in Salt Lake. Address 7138 South Highland Drive, Salt Lake City, Utah 84121 at 12pm on January 10, 2025 The said the would give us a $100.00 Gift Card from Amazon it I brought my wife with me which I did. The even said that when we were there. We met with Travis Wing there Representative he explain their progam to us. Basically we were lied to, I don't want to do business with a company you can trust. We did are part the did no live up to their agreement on theif end. This show bad faith on their part and my recomendation is for no one to every do business with the. Kevin Keith Capson & Carolyn Capson 1987 North 550 Westt Clinton, Utah 84015 Phone ###-###-#### Email Adress kevinkeithcapson@gmailBusiness Response
Date: 01/17/2025
This patient has been given their $100 gift card. It was sent days ago and I have uploaded the proof. If there is some confusion on how to activate the gift card, please reach out.Customer Answer
Date: 01/22/2025
Complaint: 22821988
I am rejecting this response because: I never ever recived this $100.00 Amazon gift card. From Nuvia. The said they sent it my phone number, I never every recived at my phone number, I checked several times and never found it to be there. Kevin Keith Capson 1987 North 550 West Clinton, UT 84015 Phone Number ###-###-#### Email [email protected].
Sincerely,
Kevin Keith CapsonBusiness Response
Date: 01/22/2025
The clinic has spoken with Mr. Capson, and he confirmed that he received his $100 gift card.Initial Complaint
Date:01/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 3, 2024 I was contacted by Nuvia Dental about getting information about their dental implants. I was told that I would get all the information on a zoom call, but needed to pay a upfront fee before the zoom call. I was told that after the call the money would be refunded if I didn't decide to continue doing business with them for dental implants. I found the cost of the dental implants to be too high for me. I was told that I would receive my refund in 7 to 14 days. I have contacted them about this and was told that due to the holidays to give them a few days. I am still waiting. I have saved the text messages from them regarding this and could forward them to you if you need me to.Business Response
Date: 01/08/2025
We are sorry for the delay. Ms. ******* has been refunded in full. I have uploaded the receipt.Initial Complaint
Date:12/02/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Location: *** * *** ****** ** *** ***, Creve Coeur, MO 63141 I tried to cancel the contract within 30 days of signing. The implants had already been made and I had to pay a $4,845.15 cancellation fee.Business Response
Date: 12/18/2024
Ms. ******* signed a treatment acceptance form stating the $4,845 was non-refundable after proceeding with the Smile Design appointment. We have attached the signed contract.Customer Answer
Date: 12/18/2024
Complaint: ********
I am rejecting this response because they never explained to me that the $4'845 was non refundable and further more they didn't even show me the free voucher and what it covered. Also they did not once say this is the end of services of the free voucher do you want to continue. Furthermore I cancelled the contract within 30 days. Also I had to call several times to refund the money to the bank and when they finally did I had to pay almost $100 in interest because they were going from 10/02/2024 with the interest. I ended up paying $4,938.15 all together. They talked so fast all I heard was if you cancel they will charge you $48.00. Also they make teeth for a living why did they make them so early it probably only takes about a day to make teeth especially when I was only going to have the upper done. If they do refund my money I will make sure they get a reputation as crooks!!
Sincerely,
***** *******Initial Complaint
Date:11/26/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Will not let you unsubscribe from receiving emails, sells your information to other websites that spam you constantly.....Business Response
Date: 11/27/2024
We apologize for the inconvenience and frustration this has caused you. We will remove you from our contact lists.Initial Complaint
Date:11/21/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told multiple times about a very important detail, after several phone conversations, traveling from *********** to *****, and making my first appointment I was told again about this detail. However on my second visit, which was supposed to be the actual surgery I was told the opposite. There is much to this situation, way too much to explain it all here, but with excess of $2,000 out of my pocket, for travel & lodging alone, I was not only denied the procedure, they actually are trying to spin it around on me.Business Response
Date: 11/26/2024
After reviewing your concerns and speaking with my team, it sounds like there has been some miscommunication on how best to take care of you and your case. Our national team and supervisors are already working with you on trying to find another solution on how to best get you taken cared of, so we appreciate your feedback and patience. We understand that the process has been frustrating and confusing up to this point, but we will ensure an adequate and accommodating solution is presented to you. In regards to the travel expenses, our team is working with you also on how to best compensate you for those expenses. Again, we apologize for your experience up to this point and we hope to resolve this issue quickly and help you get your new smile.Customer Answer
Date: 11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:11/11/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
have poor fitting full mouth implants. received full mouth implants in May, 2023 and a requested reline at the 6 month maintenance appt because of loose fit. My one year maintenance was on Nov. 4, 2024, and l complained of the loose fit allowing food to consistently get between my teeth and gums. I had to insist there was a problem in addition to whistling drooling and improper speech. Finally l was told that l could try a reline. I was told l would get a call back that day for a immediate date. I was called later and told l couldn't get a date until Jan. 27th 2025 despite my level of discomfort and frustration. This after paying $150 for flossing by the Tech and another flossing by the doctor *** said everything looks good.Business Response
Date: 11/12/2024
We understand the frustration. We have moved several things around and are now seeing Ms. ******* on 11/27 to accommodate her.Customer Answer
Date: 11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
Nuvia Dental Implant Center is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.