ComplaintsforAMC

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  There have been safety issues that have been occurring since I moved here in 2021. None of the doors that are entrances lock so anyone can come in off the street. Not only that, but the lights don't work in the parking lot which is a major safety issue as well as the lights in the complex minus one light by the pool equipment. The worst part is that I've been contacting the property manager and the corporate company about this for at least a week or more with no response. I've emailed, left voicemails and no one has responded. As a single female who lives alone, this is extremely disappointing and shows a lack of concern for the well being of their tenants.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  AMC manages Timber Creek Village Apartments (my residence) I have been reaching out since March. At the end of March, I contacted leasing,Zoe, to advise that I was still dealing w/ major health issues & applied for PRC in order to cover April, May & June. Zoe confirmed that they would accept payment from PRC. On April 1st I noticed a $200 month to month fee, which was not accurate b/c I signed a lease & I am not month to month. Zoe assured me that she would look into the additional fees, that should not have been on my balance. When I did not hear back from Zoe I attempted to reach out via phone, but got no answer so I walked over to the leasing office. I then ran into a woman who introduced herself as Amber. I filled Amber in on what I spoke to Zoe about and I also provided Amber with a copy of the PRC housing assistance form, which needed to be signed by Timber Creek and submitted to PRC via email. Amber assured me that this would be taken care of. When I didn’t hear back from Amber, I continued reaching out, and I went into the leasing office again. This time, I spoke with a different woman who I believe’s name is Misty. She advised me that Zoe and Amber unexpectedly walked out on the company and she is now the only staff. I’ve spoken with Misty several times in person and in our last conversation, she seemed to be a bit frustrated that I kept following up on my PRC application as well as more information on why there were additional fees of over $400 (a second fee added in May) on my account and when this would be corrected. However, Misty assured me over and over that the agreement to accept payment (housing assistance form) would be submitted to PRC along with a copy of my corrected ledger. She also confirmed that all of this would be sent to me as confirmation via email. I wrote down my email for Misty as well and never heard back. July 8th, I received a 3-Day notice with the incorrect balance. I went to leasing office & misty refuses to speak with me.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  So on April 27, I was told they would have information and if I was able to move into these apartments by May 6. Unfortunately, I had to get a hysterectomy so I appreciate it all the time they took, but I lived in a hotel and I couldn’t wait any longer. That was the last time I spoke to them, Even though they would contact me, That was not the case. So May 14 I contact again and say what’s going on with my admin fee, Chastity, The property manager tells me she knows nothing of what I’m speaking of which I feel like is delusional. So she informs me that she has to wait till the following week before she’s able to put it in and she will give me a call, again no call so I call. She says I haven’t received my package from UPS yet, but I’ll give you a call back and let you know when corporate let me know. Again, no call so I call and she says well you should have it by Friday, Monday at the latest. Today is Monday. Did I get a phone call? No,I call again and ask what’s going on, it takes 30 seconds for them to take it and apparently eight weeks to get it back. She tells me she still hasn’t heard from corporate, Every time I was told that I’d get a call back I didn’t. Today I got a call back and she tells me I have to wait an additional week to get my money back somehow UPS will take 5 more days to get package out when it was supposed to be sent out last week. So I say this to say I’m tired of people taking advantage of people and I would love to know when I can get my $ UPS TAKES 2 to 3 days not 8 to 10. I’m sorry you might as well just sent it USPS that way you can say you don’t know when it’s coming because what is the purpose of sending something UPS if you don’t know when it’s going to arrive, I need someone to do something about this!! I contacted regional manager 3xs now and no response! What kind of businesses just leave patrons waiting? Had I signed a lease I bet they would remember to contact me back!! I’m tired of the non inflationary charges this is GREED!!

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I used to live at Stonehaven Villas which without exaggeration was a nightmare situation the entire time I lived there. The apartment wasn't prepared for my arrival and the manager didn't want to prep it properly. As I recall, it was half a year before they repaired my window frame after move in. 95% of the time I called for repairs the maintenance staff were "no show, no call". They slopped paint on my furniture. They lied about repair time. One junior staff member cried to me and told me several times how awful the management staff was to her. I had to call code enforcement on them several times. I have filed several BBB complaints in the past and they ignored all but one claiming the broken pool gate operated per legal specs but not from what I researched. I photographed damages in my apartment as well as on the and property. I recorded conversations with staff. In speaking to Cici L**** in the past she promised things would change for the better and never did. She once complained that I am never happy with their efforts. I asked her to name a time when they came through without screwing up...and she had no reply. She agreed to offer a discount on rent for one month and put it in writing for me to sign off on...but in the document it was noted that I'd agree to being sued for posting photos of their handywork and factual accounts of their staff. I had to call the police on maintenance mngr for threatening behavior & his attempt to enter my home without consent, had threatening with my downstairs neighbor(documented). He stood by and did nothing while a subordinate tried to incite a fistfight with another neighbor(documented). I have a recording of a corporate employee threatening me with assault. I realized they didn't send my deposit. I called for it this month and they wrote it out to my nickname and not my legal first name. Called Stonehaven, they hung up on me(recorded). Mary L*****(AMC corporate in Utah) has not replied to MY messages & vcmails(recorded).

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April 12 I was approved for an apartment at The Piedmont Apartments. I received keys two weeks later, April 27, 2024. When I moved into the apartment the following items needed repair; The Stove hood was empty, no exhaust fan or light There were roaches all over No hot water in the bath room A wall outlet cover was missing A smoke alarm and carbon monoxide detector were not working The washer wasn't plugged in and the Dryer wasn't hooked up properly The porch had not been swept I turned in a move in list of the repairs and nothing was done. I went by the office to speak with the leasing agents, they were shocked that the repairs had not been done before I moved in. They even said "You should not have moved into that apartment". Three weeks later, some of the repairs were done. The another week went by and the last of the things were repaired. I feel that I should I should be compensated for the month that I didn't have a fully operational apartment. I have written to management and stopped by the office and no one has replied to my emails.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Unlawfully ignoring requests to fix a leak in the apartment for 3 days straight, ignoring requests for pest control (I was taken off of the list for not being ready... For a visit I never got notice about. Of course I wasn't ready, I'm not a mind reader.) You don't get to ignore my requests to keep my unit livable because you can't deliver a letter. Also woke up the other week to the lock being drilled off of my front door because of a mistake made by the office. They charge us for a trash valet service we are not allowed to use any more. Will not accept any resolution besides financial compensation, there is no reason for me to pay you over $2k a month for an apartment that isn't even legally habitable. Recently received a letter about inspection for bed bugs, which my apartment better not have.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 26,2024, Aubrey H***** shouted at my husband, ****** ****, that “This is not a parking space.” He replied, “It looks like one to me.” She then proceeded to shout at him from the side of her car. My husband was changing license plates to handicapped plates. A day or two prior to the interaction, I had notified Aubrey that the parking lot would need one more disabled parking space, as there would be three handicapped plates in this one building now. She said she wasn’t sure about that. I advised that there are yellow lines at a 45 degree angle, which is typically reserved for van accessible vehicles for the disabled. She became defensive and said she had never heard about that and she would have to check with her manager. The next day we bought the plates and my husband put them on. That is when his interaction with Aubrey happened. The interaction was recorded by one of our cameras. After Aubrey told him he couldn’t park there, my husband sat in the vehicle to avoid further confrontation. Then you see he has moved the car. After the interaction, other residents, employees, vendors, Uber, Fed Ex and others, have parked in the same parking space and have not been reprimanded. Additionally, they painted the lines after this. The section where my husband was reprimanded is not painted “No Parking”. Their leasing office is not usable so their office is literally next door. I have generalized anxiety disorder, which you may confirm with my psychiatrists office. Once she understood what was needed, it was completed within 2 days. Now I stay inside my apartment until they leave. The only time I leave on a regular basis is to walk my dog around 1-2pm. I cited section 40 of our lease agreement, that we shouldn’t have to live in a hostile environment to Shanell. I wrote her follow up emails this week and on 6/6/24, Shanell replied Aubrey and Cynthia are still working here. Shanell keeps bringing up her attorneys. I have emails, video footage, and photos.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I cancelled this back in Feb. before March's bill would be taken out of my checking acct. I did exactly as instructed to cancel this and they still keep billing me. They take it directly out of my checking account. I contacted bank and they said I would have to contact them which I have tried several times. Please get this Cancelled and a refund last bill was May 16th, 2024. They will bill again on June 16th, 2024. I guess this is a real problem with AMC.

  Business response

  06/05/2024

  Reviewed details provided. An AMC Stubs account was not able to be located with the provided information. Guest has been contacted by AMC Guest Services team for assistance. Incident ************* for reference, if needed.

  Customer response

  06/05/2024

   
  Complaint: ********
  
  This is a movie theater, I wanted to file a complaint again AMC streaming entertainment on television.  I am sorry for the inconvenience, there was a little mix up, when it said AMC Entertainment I thought it was the streaming service.  Please if you could provide me with the correct business would be greatly appreciated. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  December 2022-We had communicated about our arrival day and time- coming from across the country, they assured us someone would be there to give us our key and do the move in process, we were inconvenienced and no one was there to let us in and we couldn’t get ahold of anyone. They got our car towed away because they failed to mention the parking arrangements- wouldn’t compensate us or do any good deed even though they admitted fault for it and said it shouldn’t have happened. They promised us a ground floor bath tub apartment and failed to do so and didn’t find out until move in day- coming from across the country. Didn’t give us our deposit back- claiming there was damage but we didn’t even fully move in, we only lived there for about 3 weeks. After having a payment arrangement, with no official documentation, a new manager took over and we had called and asked how we should do the payments now, she claimed she knew nothing about any payment arrangements or notes anywhere and we had a $0.00 balance. Come to find out, she did know about it and sent it to collections with no notice to us, so that is our current issue that needs resolved. She admitted fault to it and claims there’s nothing she can do. My husband is military and we move quite often, this is affecting our future rental and house owning credit to no fault of our own. This has caused me and my family a great amount of stress and financial hardship the short time we lived there and now almost 2 years later

• Initial Complaint

  05/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The holding fee for this apartment that I paid was voided by Elevate in the amount of $150 which I had paid prior to move in to reserve the apartment. At day of move in, May 7th, I had paid 1st months rent and was confirmed at move that my account was current. I received an email on May 13th from Evelyn Diego asking when I was going to pay rent as it was now past due. I replied stating I already paid rent to which she responded confirming I did and that my account was current and to disregard her email. I then received an email from Evelyn on May 22nd saying I had a balance of $200 which included a $50 late fee she applied. The online portal up until this point showed a $0 balance. They have also blocked my access to pay my rent without accruing additional fees. I want the $50 fee removed and the ability to pay through my bank account to not be charged additional fees in order to pay rent.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩