Business ProfileforNorthpoint Asset Management, LLC

I have rented a residential unit from Northpoint asset management from 05/10/23 - 05/31/24. During my occupancy my air conditioning was completely broken for over a month resulting in internal temperatures over 100 for 30 days straight. This ordeal was handled extremity poorly and my calls texts and emails were ignored by my property manger Heaven ********. Long stored short we received a $1,000 discount on rent for the a/c outage. Ten months later, we moved out and two weeks after that I receive an email from Heaven ******** of *********** Asset Management, starting I owe them about $2,900. She cited repainting walls and base boards account for $1,900 and $750 for eliminating pet odor. I know I didnt leave any walls damaged, so I asked Heaven ******** for photos of the damage she cited. She sent me a slew of photos, not one with any damage as she stated. I also requested a repair order or quote from the company who made these repairs and she has still refused to send me either. Today I met her at the unit to inspect the pet odor she called was present. I brought a witness with me as well to also inspect the odor and there was no lingering odor. In fact, the unit smelled fresh and clean, as I had the carpets and tile professionally cleaned upon move out As requested by Northpoint Asset Management. During the move out process, Heaven ******** had also broken two points of my rental agreement as outlined by the State Of Arizona. 1) she failed to provide me with a 48hr notice of entering the property and 2) she did not inform me of when the move out inspection was going to be performed. If both of these Arizona state laws were followed, then I believe we would not be in this situation to begin with. After looking at Northpoint Asset Managements reviews I see this is not the first time they have done business unethically. They have not changed their ways over the years and have continued to hurt people doing business this way. I am asking for your help! Thank you