ComplaintsforNorthpoint Asset Management, LLC

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Better Business Bureau Dear Sir/*****,I am writing to file a formal complaint against ******************************** Property Management regarding the unsatisfactory services provided to us as homeowners. We entrusted this company with managing our property and finding quality tenants, but the experience has been profoundly disappointing.Despite almost three months passing, we have not received any payments for our property. Communication from the property management company has been consistently slow and inadequate, failing to address our concerns in a timely manner. It has become apparent that North Point Asset Property Management did not conduct a thorough background check on the tenants they placed in our property. This oversight has led to significant issues, including the tenants' lack of honesty during the application process, which has rendered our contract almost meaningless.Furthermore, the company allowed the tenants to make an initial payment, which was later disputed by the bank, resulting in a reverse charge on our account. No other payments were made, and North Point Asset Property Management did not catch this issue until we brought it to their attention, demonstrating a lack of oversight and diligence in managing our property.The situation has escalated to the point where we have had to personally involve ourselves in the eviction process, as it has been dragging on with little to no support from the property management company. Additionally, we have sustained damages to our home due to the tenants' actions, which were preventable had a thorough background check been conducted. This has caused us significant frustration and disillusionment, as we feel that we are bearing the brunt of the work ourselves. The financial burden and stress associated with this situation seem to be of little concern to *********** Asset Property Management since it does not directly affect them.We believe North Point Asset Property Management should be held accountable for their negligence and the damages sustained to our home. Given these circumstances, we strongly caution anyone considering doing business with this property management company to seek services elsewhere. Our experience underscores the importance of thoroughly researching companies before entrusting them with such responsibilities, especially to avoid potential issues related to identity fraud and professional scammers.We hope that the Better Business Bureau will investigate this matter thoroughly and take appropriate action to prevent other homeowners from experiencing similar issues. Thank you for your attention to this complaint.Sincerely,

  Business response

  05/16/2024

  Unfortunately the eviction process here has been slow and we have been at the mercy of the court system.  We do share in your frustration the amount of time it has been taking to remove the tenant from the property. We have made sure to call the magistrate 3 times per week as well as gone in person, as well as have called the sheriff's office 3 times to try and speed the process up. We will continue to update you on each communication we have with the magistrate as we recently have done on April 10th via text, April 11th and 13th via phone, April 18th via text, April 22nd via text and phone, April 25th via phone, April 30th via email, May 10th via phone and May 15th via email, to get this resolved. We did indeed complete a full application on them which included a background check, eviction check, proof of income, and credit check. 
  
  

  Customer response

  05/17/2024

   
  Complaint: 21709748
  
  I am rejecting this response because: There was still a huge gap in communication with the property management. Relating to what was signed under contract the tenant completely lied on everything. I had to bring the fact that the tenant in fact did have a pet on the property, kids in the home, and even goes by a different name then what is stated on the contract. The tenant has violate many different rules under contract and none of which was caught by the property management company. Also my husband had to reach out to them regarding payment and that's when it was finally disclosed to us that the tenants reversed the payments three weeks after transaction. It's completely unprofessional and extremely sad that the property management allowed for this to happen. In regards to the communication it has been slow and my husband and I also have had to call the magistrate ****** numerous times and even go in person as well to get updated information. Including taking three trips in person to the sheriffs ****** as well. Another example in not having proper communication is we had to call the magistrates ****** to get an update that we now have court scheduled with the tenants on May 28th. We have YET to hear any of this from our property management and I believe the communication has not been the most straight forward. They still have yet to address why it took them over three weeks to find out the payment was reversed and how an error like that could even occur in the first place. The regional manager has stopped even answering my husbands calls when he called. Communications slowed down immensely and seem as if they are only responding now due to the complaints we have made. The last message received from the management was April 23rd and the last phone call was May 13th because my husband was the one who reached out an called. The last time the management issued a call to us was April 25th @ 2:29pm when returning a call from the previous day and the call was 2 minutes.  The call came from my husband calling on April 24th and not getting a call back. April 23rd when we had a phone call my husband had to initiate it as well to get information the same goes for the following days: April 22, April 18th,  April 17th,  April 12th, April 10th, April 9th. The issue is once again we should not be the ones who have to consistently reach out to them multiple times to get communication. The management of our property does not have the clearest communication and that's what we have an issue with along with allowing renters in our home who clearly are presenting identity fraud. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Better Business Bureau Subject: Formal Complaint Against North Point Asset Property Management Dear Sir/Madam,I am writing to file a formal complaint against ******************************** Property Management regarding the unsatisfactory services provided to us as homeowners. We entrusted this company with managing our property and finding quality tenants, but the experience has been profoundly disappointing.Despite almost three months passing, we have not received any payments for our property. Communication from the property management company has been consistently slow and inadequate, failing to address our concerns in a timely manner. It has become apparent that North Point Asset Property Management did not conduct a thorough background check on the tenants they placed in our property. This oversight has led to significant issues, including the tenants' lack of honesty during the application process, which has rendered our contract almost meaningless.Furthermore, the company allowed the tenants to make an initial payment, which was later disputed by the bank, resulting in a reverse charge on our account. No other payments were made, and North Point Asset Property Management did not catch this issue until we brought it to their attention, demonstrating a lack of oversight and diligence in managing our property.The situation has escalated to the point where we have had to personally involve ourselves in the eviction process, as it has been dragging on with little to no support from the property management company. Additionally, we have sustained damages to our home due to the tenants' actions, which were preventable had a thorough background check been conducted. This has caused us significant frustration and disillusionment, as we feel that we are bearing the brunt of the work ourselves. The financial burden and stress associated with this situation seem to be of little concern to *********** Asset Property Management since it does not directly affect them.We believe North Point Asset Property Management should be held accountable for their negligence and the damages sustained to our home. Given these circumstances, we strongly caution anyone considering doing business with this property management company to seek services elsewhere. Our experience underscores the importance of thoroughly researching companies before entrusting them with such responsibilities, especially to avoid potential issues related to identity fraud and professional scammers.We hope that the Better Business Bureau will investigate this matter thoroughly and take appropriate action to prevent other homeowners from experiencing similar issues. Thank you for your attention to this complaint.Sincerely,******* and *************************************

  Business response

  05/16/2024

  Unfortunately the eviction process here has been slow and we have been at the mercy of the court system.  We do share in your frustration the amount of time it has been taking to remove the tenant from the property. We have made sure to call the magistrate 3 times per week as well as gone in person, as well as have called the sheriff's office 3 times to try and speed the process up. We will continue to update you on each communication we have with the magistrate as we recently have done on April 10th via text, April 11th and 13th via phone, April 18th via text, April 22nd via text and phone, April 25th via phone, April 30th via email, May 10th via phone and May 15th via email, to get this resolved. We did indeed complete a full application on them which included a background check, eviction check, proof of income, and credit check. 
  
  

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented a property from Northpoint Asset Management group for the last year and half. I gave the proper notice to move out on April 1st.On April 1st, rent was taken out of my checking account. I reached out to my contact at Northpoint, called their phone number (left many voicemails), and sent emails through different emails from their website.No one has returned my phone calls or emails. It is now 22 days after they incorrectly took out $2250. I need someone to return my messages and return my money.

  Business response

  04/23/2024

  Hello,

  I am looking into this for you and will get back to you as soon as I can. 

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company contacts me daily, several times a day using different numbers. I have repeatedly asked them for the company's name where they are alleging, I have a debt with as I have no pending debt. I have repeatedly advised them to calling me, but they laugh at me. Today a male employee told me "We don't care what you want we are going to keep calling you every day until you pay us." Each time I ask for the full name of the company they laugh and hang up on me.

  Business response

  04/04/2024

  Hello,

  I think you might have the wrong company. We are a property management company not a debt collection agency. I am not able to find you in our system. 

  Customer response

  04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  NP constantly holds back portions of rent when there is no reason to do so. I receive my rent in two payments sometimes even when the tenant makes a single payment. For several years things were good, but lately the accounting practices are poor and I'm considering moving on to another PM company. I'm livid.

  Business response

  02/27/2024

  Hello, please get into contact with ****** at Northpoint. She said she has been in contact with you. It is not ever our goal to not pay you on time and if the tenant pays in payments or late it does delay the payment process. 

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Total negligence in all regards. Worst company ever. **** dollars a month. House unsafe to live in. Broken a/c day one. Took a week to even come and look at it. Settling opening holes in ceiling. Sending structural engineer over 2 months later. ******************************* should be ashamed. *****.

  Business response

  02/02/2024

  Hello, 

  We have been responsive on your maintenance requests. We are unsure what you are taking about with ******* and your acquisitions against him. 

• Initial Complaint

  01/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This business will not pay contractors who work on the properties that they manage. I have tried contacting the business office in my state and the headquarters office and no one will talk to me. We are owed a substantial amount of money from Northpoint and have not been paid since October 2023. Do not do busy with this unmanaged company.

  Business response

  01/08/2024

  Hello,

   

  Looks like we paid out $ ******** today to your account. 

• Initial Complaint

  12/10/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The business continuously hires *************** to do work and then does not pay them. They also steal private subcontractors equipment. Something needs to be done about this company. Check there ****** reviews, MULTIPLE complaints about business not living up to the contracts THEY make.

  Business response

  12/12/2023

  Working with the vendor to resolve this issue. We are not sure that this is the correct Northpoint. 

  Customer response

  12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Cherokee ******

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From the time we started with this company, the communication with our property manager ************************* has been spotty. As an owner of a home, we expected to be kept informed on issues and repairs in a timely manner. We have now had several instances where there were issues with the home, and April did not provide us documentation.The latest instance was a for a smell in the bathroom and a leak in the basement. ***** sent text messages with quotes from the contractor and we agreed to the work. The text messages led us to believe the job would be no more than $800. There was never a formal quote, nor did we ever see an invoice for the work. In fact, I had to text April weeks later to ask if the work was done to which she replied, "I'm sure they did. I just reached out to make sure." I never heard back from her.I checked my account yesterday to see if there were invoices and I see a bill for $5000 entered. The system deducted $2700 to pay for half of it, and still there is no invoice. I have no idea what **** was for and why it was so much. I never authorized that work.I was told when I signed with your company that anything over $250 I would need to authorize. I also have the option to get second opinions and find my own contractors. I was NEVER given this option, and the cost was 5 times what I was quoted. This is unacceptable. I called the office yesterday and spoke to a manager, and have still not heard from anyone.

  Business response

  12/12/2023

  Hello,

  I believe that you are working with **** (Broker) to resolve this. I am sorry for the miscommunication and we want to make sure that is resolved quickly. 

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Work order was put in the beginning of October for leaking issues from the floor. Workers came out and did work on bathroom. Had to remove the tub and shower and parts of the wall from bathroom and another room next to it. Work order was closed but repairs were never made. Have to keep doors closed to keep room warm even with heat on. Unable to use second bathroom and connecting room because of this. Still paying full rent and this is going on 3rd month.

  Business response

  12/04/2023

  I talked with the Tenant and we are getting the items repaired that need to be fixed. He understands that we are waiting on approvals from the owners but are doing our best to get this resolved quickly. 

  Customer response

  12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once repairs begin. 
  
  Sincerely,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩