Complaints

This profile includes complaints for Northpoint Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Northpoint Asset Management, LLC

  170 N Main St Ste 875 Salt Lake City, UT 84103

  
• 

  Northpoint Asset Management, LLC

  7280 NW 87th Ter Ste C-210 Kansas City, MO 64153-3720

• 

  Northpoint Asset Management, LLC

  2415 E Camelback Rd Ste 700 Phoenix, AZ 85016-4245

• 

  North Point Asset Management

  5555 Glenridge Connector Ste 200 Atlanta, GA 30342

• 

  Northpoint Asset Management

  5200 Willson Rd STE 150 Minneapolis, MN 55424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting the management company about issues in my home. The windows were sealed shut, air conditioner is shooting sparks of fire, and the dryer timer is broken and runs constantly and I have to manually shut it off. I have put in multiple request and I have not got any response. My air conditioner is not working and my home is extremely hot and is very uncomfortable for me and my dog.

  Business Response

  Date: 06/19/2025

  
  Dear ********,
  
  Thank you for bringing your concerns to our attention. We understand how uncomfortable and frustrating it can be to experience maintenance issues, especially during warmer months.
  
  *********, your new property manager, has reviewed your file and confirmed that two previously submitted maintenance requests were completed. We understand that additional concerns may not have been formally submitted through our maintenance system (Meld), and we want to ensure they are properly addressed. We kindly encourage you to submit any outstanding issues through the Meld portal so we can dispatch the appropriate vendors as quickly as possible.
  
  We’re also pleased to share that your property owner has approved the replacement of the AC unit and installation is expected to be completed shortly.
  
  We truly appreciate your patience and look forward to resolving this matter fully. Should you have any additional questions or need help submitting a request, our team is here to assist.
  
  Sincerely,
  ***** *****
  Quality Assurance Manager
  Northpoint Asset Management

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am asking that the BBB help me get my reimbursement from the property management company Northpoint for the rent for May 2025. The company will not tell me what they've done with the money or give it to me as required. I have renters currently in the property they are supposed to be managing. Part of Northpoint's job is to collect the rent from the renters, take their share, then distribute the rest to me electronically to my bank. They have not done this for the month of May. The resident paid on May 5th as I can see that through the portal, but they still have not deposited my funds. I have sent 3 follow *** and called the company trying to get answers and all I have gotten is "I don't know". Since I am unable to find anyone that knows what they've done with my money im hoping you can. It is now almost time for June's dispersement and I don't trust I'll get that either so perhaps you can encourage them to do their job. I expect $1393.00 to be deposited to my account immediately.

  Business Response

  Date: 06/05/2025

  Dear *******,
  
  Thank you for bringing this to our attention, and I sincerely apologize for the delay and the frustration this has caused.
  
  I want to let you know that your payment for May has already been reissued, and you should see it reflected in your account within 13 business days. Weve also confirmed that your banking information is up to date in our system, so you shouldnt experience any further issues moving forward.
  
  We truly appreciate your patience and understanding, and were here to support you if you have any further questions or concerns.
  
  Warm regards,
  ***** *****
  Quality Assurance Manager
  Northpoint Asset Management

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23395479
  
  I am rejecting this response because:

  23395479. This is the previous complaint I filed and closed on good faith. I gave them an extra couple of days and still nothing. I contacted them again today and got the same line of excuses about a new system that I've gotten for the past 45 days. I was even told today they found out the 1-3 business days from last week was untrue and that they knew it Friday. So rather than saying anything, they lied to me and also to you about what was going on. Please advise where I should go from here. Thank you

  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/12/2025

  Hi *******,
  
  Thank you for your follow-up, and I truly understand your frustration. I want to sincerely apologize for the continued inconvenience and for any miscommunication you've experienced throughout this process.
  
  Ive reviewed your account and can confirm that the draw was processed and sent out yesterday. As with all disbursements, it may take ****************************** your account, depending on your banks processing times.
  
  We understand the importance of timely payments and recognize that the delays over the past few weeks have been deeply frustrating. Were continuing to work closely with our internal teams to prevent issues like this moving forward.
  
  Thank you again for your patience, and please dont hesitate to reach out if the funds havent posted within the expected timeframe.
  
  Best regards,
  ***** *****
  Quality Assurance Manager
  Northpoint Asset Management
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 issues--2 are maintenance.
  
  Roof leaking: this maintenance request, which has been over 4 months, keeps being cancelled by Northpointe Property Management, with no explanation or communication with me.
  
  Microwave rusting on inside: This request too was recently cancelled "manager cancelled" notice on website. No other communication with me. No explanation and no resolution. The microwave needs replaced.
  
  Water bill. At the beginning of May 2025 the water was turned off for nonpayment and we were without water for 6 days. I am concerned that this will happen again in July when the bill is again due. I have received no response to my requests for assurances that this will NOT happen.

  Business Response

  Date: 05/28/2025

  Dear ********,
  
  Thank you for bringing your concerns to our attention — we sincerely regret the frustrations you’ve encountered.
  
  Regarding your concerns:
  
  Roof Leak: We understand this has been a persistent issue. *******, your property manager, has been working to secure the owner’s approval to proceed with the roof repair. Please rest assured that we will continue pushing for this resolution and keep you informed.
  
  Microwave Replacement: The replacement was approved and scheduled, but unfortunately, the vendor mistakenly went to the wrong address. ******* worked with them to get the appointment rescheduled as quickly as possible.
  
  Water Bill: We have addressed this and will follow up to ensure the water account is maintained in good standing to avoid future disruptions.
  
  Your property manager has been in communication with you via phone and email, and we will continue providing updates until all matters are resolved to your satisfaction.
  
  Thank you again for your patience — we truly value you as a resident and are committed to improving your experience with us.
  
  Sincerely,
  ***** *****
  Quality Assurance Manager
  Northpoint Asset Management

  Customer Answer

  Date: 05/29/2025

  
  
  Complaint: 23358624
  
  
  
  I am rejecting this response because none of the issues have been completed or addressed adequately or efficiently. My communication has been difficult with text messages and emails from Northpointe's maintenance contractor(s) to phone numbers and email address that do permit responses. My emails and phone calls to ******* directly have gone unanswered.

  (1) I am not sure that the Northpointe knows the true owner of the property to address the water bill issue or obtain permission to do work on the roof (Is the owner Ben Litsey as told me by the Property manager ******* or is it an LLC as noted on the Franklin County tax record?).

  (2) Although the microwave is supposed to be delivered this afternoon, that has been the case over 2 weeks ago too. So until it is actually delivered, I am not accepting this concern addressed.

  I do truly hope that all issues will be addressed completely. 

  By the way, the trashcan for 1058 S 22nd St (1/2 double in front of our building) was stolen. Northpointe's contractors are putting bags of trash on the south side of house. I put one bag in my trash can after 2 weeks. Please fix this problem, too, which I did mention in an email about the trashcan being stolen.

  
  Respectfully,
  
  
  
  ******** ******

  Business Response

  Date: 06/04/2025

  Hi ********,
  
  Thank you again for your follow-up and for sharing your ongoing concerns.
  
  We want to assure you that steps are actively being taken to resolve the remaining issues:
  
  Microwave Replacement: Per notifications from your husband, ********, we’ve confirmed that the microwave has now been delivered and installed. If there are any remaining concerns regarding the appliance, please don’t hesitate to let us know.
  
  Roof Leak & Ownership Clarification: The property manager, Tammy, is currently in direct contact with the property owner to resolve the roof issue. Ownership has been verified internally, and we are coordinating necessary repairs accordingly.
  
  Trash Can Concern: Thank you for bringing this to our attention. We’ve noted the situation regarding the missing trash can and improper waste disposal and your property manager is working on this too.
  
  We appreciate your patience and hope to have all matters resolved to your satisfaction shortly. Please feel free to reach out directly if there's anything else we can clarify or assist with.
  
  Sincerely,
  ***** *****
  Quality Assurance Manager
  Northpoint Asset Management
  

  Customer Answer

  Date: 06/11/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23358624, and find that this resolution is satisfactory to me. The microwave has been replaced. They are still collecting estimates for the roof repair.
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I signed a lease with Northpoint Asset Management LLC on 4/14/25. Northpoint and its representatives *** ***** and ******* ***** (both licensed real estate agents) have engaged in unethical and bad faith business practices, including (1) agreeing to fix issues at the leased property (e.g., multiple smoke detectors missing or not functioning) to induce us to sign a lease agreement and make payments, only to then repudiate such agreements, (2) threatening us with charging a "no show" technician visit when they did not provide us with any notice of the technician visit and knew we would not be at the property because it was uninhabitable upon attempted move-in (e.g., smoke detectors not functioning, AC not working, toilets leaking water, handles on gas cooktop broken, broken ceiling fans), and (3) receiving 13 days' prior written notice of the property having non-functioning smoke detectors and attempting to commence a lease term without functioning smoke detectors which are required by Texas law (Tex. Prop. Code 92.258). Because Northpoint ignored our requests to fix these issues, we informed Northpoint that we would be terminating the lease, a remedy afforded to us by Texas Property Code 92.260(6) as a result of Northpoint’s failure to fix the smoke detectors after 7 days’ notice. Northpoint accepted our termination by indicating they understood, would inform their legal team, and would re-key the locks to the property. Northpoint has not yet returned to us our security deposit ($3,600) and first month’s rent ($3,600) and has been unjustly enriched through our payment of other fees associated with our lease, which only lasted 2 days, including the following: application fees: $138; administrative fees: $199; and carpet cleaning: $500.

  Business Response

  Date: 05/07/2025

  Dear Mr. ******,
  
  Thank you for your detailed feedback and for providing additional clarification regarding your experience with Northpoint Asset Management. We regret that your move-in process did not meet your expectations and would like to provide a comprehensive response to your concerns.
  
  Move-In Condition & Maintenance Requests
  Your lease commenced on April 26, 2025, and as a courtesy, early access was granted on April 25 to facilitate your utility setup. During this initial visit, you reported that the toilets were dirty and smoke detectors were either missing or non-functioning. Our team created a work order to address these items, including a light cleaning and smoke detector inspection.
  
  On April 26th, the official move-in date, you notified us of issues with the air conditioning, in addition to previously reported concerns. Our team responded by scheduling an emergency technician that same day to address these. However, the technician was unable to gain access to the property due to lack of response and left after waiting on-site for over an hour. Following your message later that day indicating your decision to terminate the lease, we proceeded accordingly.
  
  Refunds Processed
  As of today, the following refunds have been processed:
  First Month’s Rent ($3,600): Refunded via cashier’s check on 05/02
  Administrative Fee ($199): Refunded via cashier’s check on 05/02
  Application Fees ($138): Refunded via card on 05/03
  Security Deposit ($3,600): A refund request has been submitted and is being processed by our accounting team.
  Carpet Cleaning Charge
  You mentioned an out-of-pocket expense of $500 for carpet and tile cleaning. After careful review, we found no record of this cleaning being discussed, approved, or coordinated with our team. Please note that any service or maintenance performed at a Northpoint-managed property must be authorized, and we did not receive any prior communication from you regarding this cleaning.
  
  As such, while we understand your frustration and the circumstances that led to your decision, this charge cannot be reimbursed.
  
  Technician Notice
  In regard to the technician’s visit on April 26th, multiple contact attempts were made by our staff and the technician to coordinate access. We regret that there was a communication breakdown, and are reviewing our process to help prevent similar issues in the future.
  
  We are sorry that your move-in experience did not meet expectations. Northpoint Asset Management strives to provide fair, timely, and professional service to all residents, and we appreciate your feedback as an opportunity to improve.
  
  Please feel free to contact us directly if you have any additional questions regarding your refunds or this matter.
  
  Sincerely,
  ***** *****
  Quality Assurance Manager
  Northpoint Asset Management

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against North Point Asset Management regarding negligence, breach of contract, failure to act in a fiduciary manner, and failure to address requested repairs, which have caused significant financial loss and distress. The company has failed to fulfill its obligations under the property management agreement.Negligence and Failure to Evict Tenant Despite repeated requests, ******************************** Management failed to initiate timely eviction proceedings against a non-paying tenant, allowing the tenant to remain in the property for months without paying rent. This delay caused significant financial loss.Breach of Contract and Failure to Enforce Late Fees North Point Asset Management also failed to enforce late fees outlined in the lease agreement, further contributing to financial loss. The company neglected its duty to collect fees as per the contract, which worsened my financial situation.Failure to Address Requested Repairs I requested repairs for essential issues, but the company did not address these issues despite multiple follow-ups. This inaction has resulted in diminished property condition and potential future liability.Failure to Act in a Fiduciary ****************** Asset Management, as my property manager, has a fiduciary duty to act in my best interests. Their inaction regarding eviction, late fees, and repairs has violated this duty, resulting in financial harm.Requested Resolution I request reimbursement for the financial losses and a formal apology for their failure to meet their obligations.Thank you for your attention to this matter.

  Business Response

  Date: 04/11/2025

  Dear ****,
  
  Thank you for your feedback and for the opportunity to respond to your concerns regarding the management of your property.
  
  According to our records, the lease in question began on July 10, 2023 and was inherited from a previous property management company. The tenant was not placed by Northpoint Asset Management, and therefore the screening, security deposit collection, and lease terms were not arranged through our standard procedures. We also did not receive the tenants security deposit from the prior manager or owner.
  
  With regard to maintenance concerns, our systems do not show unresolved work orders at the time of lease termination. If there are specific repair issues you would like us to review further, we are happy to take a second look if additional details can be provided.
  
  We are always striving to deliver a consistent and high-quality experience for all of our clients, and we appreciate your feedback as part of that ongoing process.
  
  Thank you again for the opportunity to respond.
  
  Sincerely,
  ***** *****
  Quality Assurance Manager
  Northpoint Asset Management

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Northpoint a sixty day notice in regards to my move out date.I moved out and left the house in pristine conditions, I have a video.I contacted the property manager by email, phone, and left a voicemail and nothing.contacted the Regional assistant manager an left a voicemail, and ********** current property manager contacted and left several voicemails and still, nothing!This is my last attempt as my security deposit has yet to be delivered or processed.

  Business Response

  Date: 02/10/2025

  Hi *****,
  
  We sincerely apologize for the delay in processing your security deposit and for any frustration this may have caused. We understand how important this is, and I appreciate your patience while we worked to resolve it.
  
  It looks like there was some miscommunication regarding your move-out, which may have contributed to the delay. However, I want to assure you that your security deposit refund has now been processed and will be deposited into your account within the next few days.
  
  If you have any further questions or concerns, please dont hesitate to reach out. We truly appreciate your time with Northpoint and wish you the best moving forward!
  
  Best regards,
  ***** *****
  Quality Assurance Manager
  Northpoint Asset Management

• Initial Complaint

  Date:12/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company removed me from access to pay. Had to use a free attorney to even get a response. They are trying to terminate lease 7 months early because owner wants to see. Blocking payments, now during me for breach of contract to try to evict me because I said I was honoring the lease. This is dealing with local and corporate. slander, extortion, threats. They have done it all

  Business Response

  Date: 01/08/2025

  Parties
  
  
  Julio F******- Broker-In-Charge and area property manager for Northpoint Asset Management. Original agent for the owners and the lease term.
  
  
  Owner- The husband and wife team that we started managing for sometime. This lease started 3 years or more back but in that time the husband (elderly) passed away leaving the elderly wife. She has a hard time but we work through it and her daughter occasionally will be part of the communication processes. 
  
  
  Owner request:
  
  
  At the beginning of October the owner informed me the home needed to be sold because she needs the funds for an cost of assisted living facility. We discussed that giving Ms ***** until after the holidays to move out but closer to the middle or end of January. Agreed moved to speak with the tenant. 
  
  
  Tenant- We have had a fantastic relationship throughout the lease. There were a few late payments not big deal and maintenance request nothing outside the norm.
  
  
  Scenario:
  
  
  By email at the beginning of October upon instructions from the owner I provided the plan and gave the tenant notice. She replied in a understandably disappointed manner. I offered again the owner was giving until after the holidays and closer to the end of January to be out.
  
  
  There was no further communication from her until Dec 4th.
  
  
  In that time, Nov2024 rent went past due around the 17th I texted Ms ***** which was my form of communication with her in the past. No reply. 
  
  
  On Dec 4th 2024, I received an email with her cc'd from her "attorney" (paralegal) a 2 page grievance letter attached about the inconvenience to her life.
  
  
  Apparently she had to cancel a family holiday reunion and that the cost of moving was going to be $8k-10k. The request was to give her money to move in that amount and stay until end of the lease May2025. This was requested twice in the same communication thread.
  
  
  My reply back to the letter was straightforward. That it was wrong that she was trying to extort an elderly lady for money and it was unreasonable with a 4 month head start on planning that she could not be out. 
  
  
  During this process Ms ***** gives no input to the back and forth until I questioned why didn't she just text, email or call me back. I brought up that we had a great relationship and how disappointed I was she was acting this way. Finally then she replied that she had received no such communication. 
  
  
  In an email, with the attorney/paralegal and my regional manager, I provided screenshots of text message and emails I sent with no reply. Along, with information related to her being 2 month's behind on rent. 
  
  
  In addition, I mentioned that we can go through the eviction process which would impact her rental history or she could pay rent and be out by the 31st of January 2025. That was badically the last email or communication I received from the paralegal on the topic.
  
  
  I then communicated the situation to the owner and her daughter. Keep in mind she is older so I must try to present this crazy situation in an easy way. Also, she just lost her husband of 30-40 plus years. My goal was to not freak out my owner and get her the property back vacant in her time frame. She agreed in the end to start the eviction process since her situation was now dire. 
  
  
  Soon after I sent an email directly to Ms ***** about the move out and late rent to try and get an update or work toward a positive outcome. Ms. ***** had already made the rounds protesting her negative treatment with Northpoint corporate.
  
  
  In a later email, she stated that she was staying in the property until the end of the lease May2025 and just tell the owner to contact her. She explained the lease would be over then and we would not be managing it so there would be no need for our services. My reply was that's not how the situation legally works since we have a Property Management contract with the owner and that we would file for eviction. 
  
  
  She replied that payment was sent and she would remain in the property until the end of May 2025. I again informed her about the damage of an eviction on her rental background but she ignored my advice. I submitted my paperwork to our attorney to file the eviction. Updated our system to not accept payment since she is now in breach of the lease. We did receive the check at our Charlotte office which is being held to be returned. The Wake County Courthouse ruled on 12/31/2024 for possession on 1/17/2025. Sooner than 1/31/2025! 
  
  
  Ms ***** was a nice tenant and loved the home from every communication I every received from her. It's clear she grew attached to the property and wanted to stay there much longer. A nice home has that impact on people. It's all very understandable and I can appreciate it! But...Ms ***** allowed this to impact her judgement to do the right thing by being fair, honest, and reasonable. The language of the lease in this situation is reasonable notice. 
  
  
  I offered to find her a new place and opened our office inventory to her for her next home. I have received No reply to date on my offer. My plan is to complete my home inspection on the 17th and secure the home for the owner. The owner and the her daughter are relieved the process is coming to a conclusion with no further delays.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Northpoint placed a tenant with an extensive bankruptcy history in my rental without disclosing when it is reasonable and customary to collect such information, costing me thousands of dollars and extensive undue stress. ****** consistently ignored requests and attempts at communication. He did not perform contractual obligations such as walk throughs. Communication was egregious often times ignoring communication at together. His service provider bids were considerably higher than industry standards. ****** did not act in the best interest of his legal and contractual obligations consistently.

  Business Response

  Date: 12/10/2024

  From the agent-

  I would like to clarify the situation regarding the property management and the termination of our agreement.
  The decision to terminate the agreement was based on the client's behavior, as she had threatened to report me to the Real Estate Commission and exhibited irrational and rude conduct at times. Despite the termination, I continued to manage the property until the eviction process was completed, as it took some time to resolve. Throughout this period, I acted in accordance with my fiduciary responsibilities to ensure that the property was managed properly.
  From the outset, the relationship had been difficult, and this included interactions with the attorney as well. While we had cordial conversations on occasion, the situation became more challenging and aggressive over time.
  Regarding maintenance, I provided bids for various services, but she was not satisfied with them. She decided to hire an individual to handle the painting of the property and later sought to hold me accountable for that work. Additionally, the property was initially advertised at $875, reflecting its location in a less desirable neighborhood. However, the client chose to reduce the rent to $600 to secure a tenant, which ultimately led to her dissatisfaction with the outcome.
  I understand that she had a negative experience with the tenant and is understandably upset by the situation. However, I want to assure you that I have always acted with the best interests of the property and in line with my professional responsibilities.
  Please let me know if you need any further information or clarification.

• Initial Complaint

  Date:11/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so i am using this as a rental managment company. they have locked me out of my account so I can't access anything going on with my property and I can't review my pay stubs any longer, This started in October 2024 and I've made several attempts requesting the access and need for my statements. This is my home I own so they don't have a right to cut off my access for me to log in to my account while I'm paying them the 6% to managment my home.

  Business Response

  Date: 11/25/2024

  Hi,

  I am sorry for the trouble this has caused you- we have had issues with our website over the last week. I was able to talk to you this morning and provide you with your owner statements and also the contact information for the property manager. Should you need anything else, please let me know. 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Northpoint Asset Management has failed to provide necessary documents and receipts in regards to withholding the majority of my security deposit. My former property manager (Wanda) has quit answering calls or emails so I have no clue if they are working on correcting this or not.
  
  The company is attempting to withhold $792 for touch up paint. Normal wear and tear is not the responsibility of the tenant, so I have asked multiple times for proof of excessive damages. Wanda said she had photos. It has been over 7 days and she has not provided that. There are several other charges from our deposit that have no merit as well, but $792 for "touch up" paint is beyond egregious.
  
  I have also filed with the Attorney General and the city of Kansas City. I will close all complaints on my end once Northpoint corrects their errors.

  Business Response

  Date: 09/17/2024

  Dear Blake-

  Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced in this process. We want to assure you that we are currently reviewing the painting charge and will be refunding a portion of it. Regarding the documentation you requested from Northpoint Asset Management, we understand your concerns about the lack of communication and receipts for the withheld security deposit.
  We take these matters seriously and are committed to resolving this as quickly as possible. It is not our intention to withhold any charges that are not properly documented or justified. Please know that we are looking into the charges in question, including the $792 for touch-up paint. As you rightly pointed out, normal wear and tear should not be the tenant’s responsibility, and we are working to ensure that everything is handled fairly.
  We appreciate your patience and will provide the necessary documentation as soon as it becomes available. In the meantime, should you have any further questions or need additional clarification, feel free to reach out to us directly.
  Thank you again for your understanding.

  Business Response

  Date: 09/19/2024

  Hi Blake,

   

  Thank you for taking the time today to talk to me. Please keep me posted on your refund. I do appreciate your feedback. 

  Customer Answer

  Date: 09/19/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22264629, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Blake Schmidt