Customer ReviewsforNorthpoint Asset Management, LLC

I met ****** on 6/25 to pay my deposit and 1st month rent Less than 24 hours my I got a call my son was in a bad car accident with a Brain injury I called ****** on 6/28 @ 8:00am to let him know that I will not be able to move I need to travel and be with my son he told me he need to talk with the landlord in so many words he accused me lying I been dealing with him for a 1 week I had no reason to lie to him my son could die and he didnt not care

Hello, would like to be able to address your concern. Can you please tell me your address and the issue you are having?

I interacted with ***** regarding a condo in my *********** and our initial rapport was positive. We communicated via text. I never met her in person. Despite having ample income, good credit, we were not able to complete the process because ***** claimed the 3rd party never receive our IDs and Proof of income. Everything else was received. We tried submitting that info a total of 3 times but to no avail. Each time I reach out to ***** for assistance, her tone was abrupt and admonishing. Her only solution was to start all over again. *****'s abrupt change in demeanor and insistence on missing documents left me questioning the integrity of the process. Despite our efforts to rectify the situation, we were met with frustration and no resolution. I can't help but wonder if our experience with Northpoint Asset Management was influenced by discriminatory practices.

This couple contacted the listing agent *************************** to inquire about an all bills paid condominium. The communication was 100% through texting. At no time did we ever speak face to face or via telephone, facetime or video chat. I set them up for a self showing around April 2, 2024. They stated they liked the condo but had others to look at. I did not hear back from them until Friday April 12 at which time they asked if the condo was still available. I responded back yes, and gave them the information on how to proceed with the online application. They also set up a second self-showing that day. They decided to submit an application. The app was submitted sometime over the weekend however, the applications were not complete. They were missing identification, proof of income, social security numbers and other pertinent information needed. Monday, they asked for an update and I let them know the applications were incomplete and what was needed. They stated they "tried" to add the docs and other information and when I reviewed the applications, they were still in "prospect" status and incomplete. I again, politely let them know that the apps are incomplete and they need to add the supporting documentation in the specific area of the application in order for the system to recognize that the application is ready to be sent off to the third party that handles the verification of application information. Again, the apps sat about 24 more hours incomplete. The ******* application site has help numbers and tech support for applicants if they are having issues. This was relayed to these prospects. At no time was *******************, ****, dismissive or abrupt. The text were professional and helpful. We have a full record of all the text exchanges available for anyone to review. At no time was there any indication in the text exchanges of any discriminatory words, phrases, acts, discussions, overtones or practices. The text conversations were pleasant, helpful, explanatory and professional. Right before this review was posted, these prospects sent a text, and this is a direct quote " Hello, something weird is going on with this process. Can't understand why our docs are not getting through. We will not attempt to apply again. Please refund application fees". The response from ***** was, " no problem - will submit refund request today". As these prospects requested, ***** has prepared a refund for the application fees and they were given a prompt response to their request. ***** did not suggest they get a refund, and just give up on completing the applications, over a 2 week period she tried to help them and encouraged them to lease the condo.