Reviews
2 Customer Reviews
Review from Richard M
1 star01/03/2025
Like others I have seen in reviews, this is not a company I would do business with. I ordered an "Intelligent Programmable RC Robot" on December 18th for my 5 year old grandson. I received an e-mail response that I would receive my order by December 27th. Then, I received an e-mail letting me know the order was delivered on Christmas Eve. Unfortunately, I never received my order. I tried their supposedly tracking system to get more details, but it went to a 3rd party site I never heard of or it went to ********** which did not recognize the order number. I tried calling Smart kids Plant twice over a 2 week period and only received a voice message stating they will get back to me within 24 hrs. Well that never happened. I cannot get a hold of a human which is very concerning. Then I received a Thank you e-mail from the autogenerated person "***** ******" who encouraged me to continue shopping for an additional 10% off. What a joke...So insulting. I finally had enough and will e-mail Smart Kids Planet and let them know I am going to contact the BBB as well as give a negative response, so others do not get robbed. The sad thing is, this is a toy company for kids. What was supposed to be a Happy time for my grandson during the holidays became disappointing one for me. I consider myself to be a pretty savvy consumer and have been in the ******** industry working for fortune 100 companies for over 30 years. As there are many supposedly happy consumer reviews, I thought this was a legitimate company. Until proven differently, I would stay clear of this business.Review from Mary D
1 star09/28/2023
I think this business should be out of business! I did not realize that they simply sell something from somewhere else i.e. Amazon and proceed to charge at least 3 times more than the product should cost. I tried to cancel my order immediately, within seconds of placing my order. No one from the company responded to me. A couple days later they said they sent it anyway. To send back I must pay postage and restocking fee! I have already been bamboozled for paying too much for the product to begin with. Something is very wrong here.
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