Complaints

This profile includes complaints for PermaPlate Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PermaPlate Company, LLC

  2525 W Bridger Rd Salt Lake City, UT 84104-4216

  
• 

  PermaPlate Company, LLC

  PO Box 58 Salt Lake City, UT 84110-0058

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am leasing a **** from *************** wrangler and they were bought out and sold their warranty contracts to another company so they do not have access to any of the contracts I signed. I got a crack in my windshield in July and it September , the crack has grown and I need to get it repaired with the warranty that I pay monthly for. I contacted ***************, but they could not give me any of my records because they are under new management and use a different warranty company so I had to find my warranty company and called them to get my crack repaired, but they are refusing to repair it because its not in the ************************************ Now, they are telling me that if I dont provide them with evidence of a final invoice that is I got my crack fixed they Will not let me file another claim. This is insanity and unlawful! I pay money every month , I have been since the start of my lease and now theyre just going to deny my claim and not fix my windshield? That is NOT acceptable.

  

  Business Response

  Date: 09/22/2023

  This is in response to the Better Business Bureau complaint made by *********************** on 09/15/2023. The PermaPlate Windshield Protection Package was purchased by *********************** which is applied to the windshield of the vehicle to provide protection against chips and cracks caused propelled road debris.
  The customer filed a claim with ******************** on September 15,2023, for a chip on the windshield that has now cracked. The claim was denied because it was filed outside the required notification period.  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by ***********************. We are in the process of connecting with ******.   

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Perma Plate Soundguard and Rustguard Warranty AZ5C ******* 2018 ******* MKZ Registration Claim C-********** Permaplate Siskin Enterprises I purchased PermaPlates Soundguard and Rustguard and received their warranty (AZ5C *******) on the vehicle listed on August 15, 2018. Since that time, the referenced vehicle has been garage kept when not in use. In June of this year, I was surprised to discover the paint bubbling on the driver side of the hood, obtained an estimate for repair and filed a claim referenced above on June 30, 2023. A technician promptly scheduled an appointment, met me at my home and inspected the paint damage. He indicated that he would file his report within 24 48 hours. That's where the service stopped. Throughout the month of July, I called Siskin and spoke with people who could gave false or inaccurate responses to my questions and basically did nothing to advance my claim I got this message on July 24, 2023 relayed to me I did review the claim and we were waiting for the inspection from the tech. We now have the information from the tech so I will review the claim and see what we can do to help resolve the damage. Once I have the claim filed with a determination, I will call the customer. Please let me know if you have any questions. Having personal experience with PermaPlate, I can now substantiate the poor online reviews of how their products perform and customer "no" service when attempting to enforce their warranty claim.

  

  Business Response

  Date: 08/28/2023

  This is in response to the Better Business Bureau complaint made by ************************************* on 08/10/2023. The customer filed a claim with ******************** on June 16, 2023, for rust on the drivers side hood. 
  On July 3, 2023, this claim was referred for inspection with a local technician. Currently, we are working with the dealership to find the best solution to help rectify the damage to the customer's vehicle.  
  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by ***********************************. Therefore, we have contacted the customer and we have reached a mutually agreeable resolution.  We believe that this issue has now been resolved. 

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Perma plate Protection and they are not honoring plan

  

  Business Response

  Date: 06/28/2023

  This is in response to the Better Business Bureau complaint made by Ms. ******************* on June 21, 2023. The PermaPlate Appearance Protection Package was purchased by ************ and includes Paintguard, Leatherguard, and Fiberguard, which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards.
  The customer filed a claim with ******************** on June 14, 2023 for staining on her First row passenger and driver seats. This claim was denied for being consistent with damages on claim from June 1, 2020 that was closed due to failure to pursue. The Appearance coverage allows a customer 60 days to pursue the claim before the claim will close.
  
  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by ************. Our management team has attempted to contact the customer multiple times to reach a resolution and have requested a call back. We believe this matter should be resolved within the next two weeks.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint for my leather seats in my car to be repaired only for the claim to be denied because it was 4 days over the ************************************************************ the brochure the dealership hands you after selling you a dream appearance warranty nothing states that you have 30 days to file a claim and I was told it cant be cancelled I am furious as a customer that this ********************** wouldnt even take the time to analyze this claim it was only four days I wish they cared more about customer service because theres never a problem with them collecting my money every month with a warranty that cannot be cancelled I regret buying this would not recommend to anyone.

  

  Business Response

  Date: 05/31/2023

  This is in response to the Better Business Bureau complaint made by ************** *********************** on May 24, 2023. The PermaPlate Appearance Protection Package was purchased by ************ and includes Paintguard, Leatherguard, and Fiberguard,which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards. The customer filed a claim with ******************** on May 21, 2023, for concerns present on the interior of her vehicle. 
  
  In the claim form it was noted that the damage to the vehicle were first noticed on April 17, 2023.  The terms of the PermaPlate Warranty signed by the customer at the time of purchase do require that any covered damage be reported to ** within 30 days of noticing the issue. This notification period is in place as it allows PermaPlate an opportunity to correct the problems before it has chance to escalate and worsen over time.
  
  Customer satisfaction is important to **, and we regret any misunderstanding or dissatisfaction experienced by ************. Therefore, we have contacted the customer and we have reached a mutually agreeable resolution.  We believe that this issue has now been resolved.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my vehicle, I opted to purchase windshield protection from the dealership, but I was not informed about the deadline for filing claims related to cracks or chips on the windshield. After noticing a small chip on my windshield, I filed a claim, but unfortunately, it was two days after the 14-day window had already passed. However, the claim was eventually approved by Siskin as a goodwill gesture. Unfortunately, about a month later, the same chip caused a crack that rapidly extended over six inches overnight. I immediately requested a replacement with understanding of their timeline, but my claim was denied by Siskin. They argued that since the original repair was completed as a goodwill credit, they could not approve my new claim. I believe this decision is unfair, because the crack originated from the same chip that was previously repaired by Safelite. I feel that Siskin should treat this as an isolated incident and not deny my claim for a new windshield simply because the previous repair work was not satisfactory and was carried out by a company that they are affiliated with, and which only exacerbated my problem.

  

  Business Response

  Date: 04/03/2023

  This is in response to the Better Business Bureau complaint made by ****** ****** on March 29, 2023. The PermaPlate Windshield Protection Package was purchased by Mrs. ******, which is applied to the windshield of the vehicle to provide protection against propelled road debris.

  The customer filed a claim with PermaPlate on March 26, 2023, for a crack in the windshield. The crack was related to damage that had been repaired outside of the terms and conditions of the customers warranty which caused the new claim to be denied.
  

  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by Mrs. ******. Therefore, we have contacted the customer and we have reached a mutually agreeable resolution.  We believe that this issue has now been resolved.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there, In November of 2020 I purchased a vehicle, along with 2 Perma Plate warranty’s from Echo Park Thornton, CO. A few months later, after trying to use my exterior protection warranty on some minor issues on the vehicles exterior, Perma plate told me it did not apply. At this point, I tried to cancel the warranty with the dealer, and was completely ghosted. After trying to find the correct person to cancel with, I finally received the required form to fill out and mail in. After sending this in, and waiting a few months, I received no reply. At this point, 3/23/23, I have been trying to cancel this warranty for over 2 years. I would like to be refunded in full for the entire price of both warranties purchased. Permaplate representative, I’m sure you know that the procedures your company uses are quite scammy, so please do not provide a response other than the desired settlement. Best, *****

  

  Business Response

  Date: 03/29/2023

  This is in response to the complaint reported to the Better Business Bureau by Mr. ***** ********, received by PermaPlate on 03/23/23.  The PermaPlate Appearance Protection Package was purchased by Mr. ******** and includes Paintguard™, Leatherguard™, and Fiberguard™ which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards.
  
  The purchase price of those product guarantees was paid to the selling dealership and includes the cost of the chemicals, the cost of labor to apply the products, selling, general and administrative expenses, as well as a profit. PermaPlate did not collect the purchase price of these products that were applied in November of 2020 and as stated in the warranty contract is a non-cancellable and non-refundable charge.
  
  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by Mr. ********. Therefore, we have contacted the customer and we have reached a mutually agreeable resolution in the interest of customer service. We believe that this issue has now been resolved.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase my 2018 ******** **** two years ago from ******** ****. February 2023 I filed a claim with Perma plate to have my windshield fixed from the rock that ran over. I was told by perma plate they would approve my claim but I can only use who they recommend which is safelife. I told them I want to use ******** **** to replace my windshield which the cost is ******* and my warranty amount is ******* I was told by Perma plate if I use anybody else I would have to pay additional ****** out of pocket. Because the company is looking out for the best interest of the customer which is not true. ********************** has a contract with safelife and I have a choice to use who I want to repair my windshield.I pay this warranty monthly through my car payment it is not fair for the company to control who I want to fix my windshield.The agent at Perma plate told me if I did not use their choice then they would close the claim within 60 days.I blame ********s **** for this action as well because they knew this company was no good when you need to use your warranty .To this day my windshield has not been repaired. I was told by safelife they could replace the windshield but I would still need to take the car to ********s to complete the remainder of the job.

  

  Business Response

  Date: 03/16/2023

  This is in response to the Better Business Bureau complaint made by ************************* on March 16, 2023. The PermaPlate Windshield Protection Package was purchased by *****************, which is applied to the windshield of the vehicle to provide protection against propelled road debris.
  

  The customer filed a claim with ******************** on February 21, 2023,for a crack present on the windshield of her vehicle. The customer requested to go through a non-contracted vender whos estimate is higher than Safelite AutoGlass. The terms of the PermaPlate Warranty signed by the customer at the time of purchase does state if the customer does not wish to use our contracted vendor and there is a difference in price the customer would be responsible for any additional funds required by the shop they have chosen.
  

  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by *****************. Therefore, we have contacted the customer and we have reached a mutually agreeable resolution. We believe that this issue has now been resolved.

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, I bought a windshield protection insurance when purchasing my vehicle through Autonation BMW Bellevue. I was told that if I had issue with my windshield I could get it repaired or replaced at the dealer. October 2022 I had a rock chip and cracked my windshield and the dealership estimated a total cost between $2000-$3000. While filing the claim with Permaplate they insisted on channeling my replacement to Safelite and told me that I will have to pay out of pocket for over $1000 if it’s done at the dealership. This kind of restriction was not mentioned anywhere on the contract and it clearly stated that the limit is up to $5000. And after replacing the windshield with Safelite, I was at the dealership doing regular maintenance and they found water leak and error code related to either the installation or due to the leak. At this point, I am holding Permaplate responsible for any future repair that’s deemed necessary. The water leak might have damaged the front camera and further inspection is needed to determine the actual loss.

  

  Business Response

  Date: 03/14/2023

  This is in response to the Better Business Bureau complaint made by ***** ** on March 05, 2023. The customer filed a claim with PermaPlate on October 05, 2022 for damage to the windshield of his vehicle. The claim was approved for service, and a replacement of the windshield was completed by Safelite Autoglass, however the replacement did not meet the agreed upon requirements.
  
  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by Mr. **. Therefore, we have contacted the customer and we have reached a mutually agreeable resolution.  We believe that this issue has now been resolved.

  Customer Answer

  Date: 03/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I would like to resolve the issue after the windshield is replaced with the right one after march 25
  Sincerely,
  
  ***** **

  

  Business Response

  Date: 03/15/2023

  This is in response to the reply made by ***** ** on March 14, 2023. We apologize for any misunderstanding regarding our offer to Mr. **. Safelite Autoglass has taken accountability for their error and have arranged for the replacement using OEM glass to be completed March 25, 2023. We believe that this issue will be resolved within the next two weeks, and we will continue to follow up with Mr. ** until the issue has been resolved.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased insurance on the leather on my ****** 4 runner that covered my leather seats. I filed a claim in November 2022. This was my second claim. Permaplate sent someone out who replaced the panel of the seat. In less than 2 months it is doing the same thing. Now they are denying the claim. It is worse now than it was before they started. They are not honoring their claim.

  

  Business Response

  Date: 02/22/2023

  This is in response to the Better Business Bureau complaint made by ***************************** on February 16, 2023. The PermaPlate Appearance Protection Package was purchased by the ******* and includes Paintguard, Leatherguard, and Fiberguard, which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards.
  The customer has filed two claims with ******************** for rips/tears on the driver seat bottom. PermaPlate dispatched a local technician to service the vehicle and repair the rips/tears both times, however the technician was unable to repair the damage a second time successfully.
  Per the terms of the PermaPlate warranty, rips, tears, and ***** are limited to repairs only and replacements are not covered.
  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by the *******. Therefore, we have made multiple attempts to contact them to discuss their concerns directly and have not yet received a response from them at this time.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The PermaPlate Windshield Protection Package was purchased in 2021. I got 2 chips on my windshield on 11/20/2022 and filed a claim on 11/27/2022. They initial denied my claim due to me saying it happened in an unpaved road which is not covered. Then I called to tell them specifics based on technicalities and I was told they would fix it on my claim and reprocess since the road is technically paved when it's not under construction. It's the route I take to work everyday. I then received an approval and a few days later a tech from Safelite Autoglass came to fix my chips but told me they were unrepairable as it had spread a crack from one chip in sector 2 to the other in sector 5. The tech explained it happens easily with the weather changing drastically. They told me not to worry, they would contact perma plate directly to let them know and submit their notes. Safelite called me to tell me a replacement claim had been denied and I would have to call them myself. I spoke to Perma Plate and was told I would receive a email about the new crack. On Thursday 12/1/2022 I got an email with a denial since the initial claim stated it was unpaved, I called AGAIN & they kept saying they wouldn't cover. I explained once again that the road is paved when it's not under construction and it's the same road I take to work every morning. I also told them about the initial denial that was later APPROVED under the same "unpaved road claim" but they would not listen. I was told that for future reference I shouldn't state it's unpaved if it's not and to not file a new claim because it would be denied due to the open claim. We would like our windshield replaced as we are paying for a service that is not being honored or reimburse me for a warranty I purchased that I can't even use since they want to determine their own technicalities.

  

  Business Response

  Date: 12/13/2022

  This is in response to the Better Business Bureau complaint made by *************************** on December 7, 2022. The PermaPlate Windshield Protection Package was purchased by **************, which is applied to the windshield of the vehicle to provide protection against propelled road debris.

  
  The customer filed a claim with ******************** on Novermber 27, 2022,for a crack present on the windshield of her vehicle. At the time the claim was submitted it was stated that the damage happened on an unpaved road. The terms of the PermaPlate Warranty signed by the customer at the time of purchase do require that any covered damage occur by propelled road debris on a paved road.
  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by **************. Therefore, we have contacted the customer and we have reached a mutually agreeable resolution.  We believe that this issue has now been resolved.

  Customer Answer

  Date: 12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************