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Find a Location

Aptive Environmental, LLC has 76 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAptive Environmental, LLC

    Pest Control
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Pennsylvania Office of Attorney General Consent Order

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On May 26, 2023,  Aptive Environmental, LLC (Aptive) entered into a Consent Order with the Pennsylvania Office of Attorney General to settle a petition filed earlier this year alleging that Aptive was violating the terms of a 2019 settlement agreement in which Aptive agreed to comply with obtaining the required solicitation permits prior to engaging in door-to-door sales; provide consumers with a copy of the contract at the time of signing; inform consumers of their three day right to cancel; and honor consumer cancelation requests. Though Aptive had agreed to the terms laid out in the 2019 settlement agreement, a new investigation was opened after learning that Aptive may have been in violation of the agreement. 

    The Consent Order requires Aptive Environmental, LLC to pay the Commonwealth $220,000, which represents $195,000 in civil penalties, and $25,000 to reimburse the Commonwealth for its investigative and legal costs. 

    See all additional business information

    At-a-glance

    Customer Reviews

    4.18/5stars

    Average of 3,311 Customer Reviews

    Customer Complaints

    1,182 complaints closed in last 3 years

    390 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Aptive Environmental, LLC has 76 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      548 W 8360 S, Sandy, UT 84070-6440
      BBB File Opened:
      4/6/2016
      Years in Business:
      8
      Business Started:
      10/27/2015
      Business Started Locally:
      10/27/2015
      Business Incorporated:
      10/27/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. David Royce, Chairperson
      • Mr. Vess Pearson, CEO
      • Mr. Nathan Wilcox, Chief Legal Officer
      Contact Information

      Principal

      • Mr. David Royce, Chairperson
      • Mr. Vess Pearson, CEO
      • Mr. Nathan Wilcox, Chief Legal Officer

      Customer Contact

      • Mr. Nathan Wilcox, Chief Legal Officer
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Pest control

      Customer Complaints

      1,182 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/07/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      05/27/2024 Aptive Environmental was in my neighborhood going door to door soliciting for business. I agreed to 4 treatments with the first one being $39 (plus tax) and the remaining $59 each (plus tax). They completed the first treatment on 05/27/2024 $41 was charged to my credit card then on 06/04/2024 they charged $62 more to my credit card. I reviewed the contract and it stated that it is $59 (plus tax) a month regardless if they apply a treatment to my home. The salesman completely misled me and lied to my face twice, never told me it was a monthly charge. He also did not let me read the contract and completed it with an electronic signature (I never touched the I-pad) I would have never agreed to $59 a month if they were not going to provide service monthly. On 06/06/2024 I contacted their customer service by email and requested my service be cancelled and to remove my credit card from auto pay. They responded by offering me a $20 and 5 months of not charging me. I declined their offer and on 06/07/2024 they emailed me back stating they cancelled my service and removed my credit card information. They also informed that I did not fulfill the requirements of the service contract and that I have to pay the initial discount reimbursement of $199. They did not charge my credit card yet, but it would not surprise if they do. This is a scam and do not feel I owe them $199 or the $62 they charged on 06/04/2024.
      Read More

      Customer Reviews

      3,311 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      AL M

      1 star

      06/22/2024

      Aptive is aware of the complaints and yet still violates municipal codes. Ignoring codes to not bother people with no soliciting signs ( (SCMC05.08.040B) ) and also not getting a soliciting permit in the city of ************. Not leaving the doorstep when asked and pushy sales tactics. Do not use this company! .

      Local BBB

      BBB Mountain West

      BBB Reports On

      BBB reports on known marketplace practices.

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