Business Profile

Online Education

Level Education Group

Headquarters

Complaints

This profile includes complaints for Level Education Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

51 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint: CE4Less/Level Education Group RE: Did not provide proof of continuing education (ce) credits -On 2/15/25 I paid CE4Less $89.99 for unlimited ce coursework required for the renewal of my California MFT ******************************* clearly states on their website they are accredited by the CA BBS, who regulates my license type.-I completed all the required coursework successfully, which was confirmed on their website.-Their website provides certificates affirming the coursework was completed, but when I attempted multiple times to print or download the certificates, the website malfunctioned. The certificates are essential as BBS often audits/requires proof of the coursework.-I wrote a support ticket and was promised attention within 24 hours.-I have used this company previously and they always had phone support. Now they only offer an email support 'ticket'.-This issue is extremely important to me as I must comply with my accreditation board requirements.I have not heard anything from CE4less & while this is clearly the most problematic issue I've had with them, it isn't the first during this encounter with their services.
Initial Complaint
Date:07/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of the issues were on 07/25/24, 07/26/24 and 07/27/24. I attempted to purchase an annual subscription and the site kept telling me would not take my payment so I attempted a couple more times. The site NEVER told me my payment was submitted but it allowed me to take courses. I thought this might have been because I had previously purchased a two year subscription and it was still in the correct time frame. On 07/26/27, I found three receipts in my email for three annual subscriptions and there were three withdrawals from my bank account AGAIN, the site never showed my payment went through, I requested a refund for two of the charges by submitting a complaint ticket and sending an email.The second issue is that I purchased and completed the course material and pre-test for a course but it will not allow me to take the test. When I push the button for the test, it just brings up the course material. When I go the Pre-test page on the bottom where it says "Go to test", when I push the button, it circles back to the course material page and never opens the test. Like I said, I submitted a ticket and have now sent two emails, The so-called grievance person's email is the same as support. Called but message is to submit a ticket. Says they work 10 hours on the weekend and response is within 24 hours. NO RESPONSE AT ALL TO ANY CONTACT METHOD, TICKET OR TWO EMAILS. I want a refund on two subscriptions and to be able to take the test on the course I chose!
Business Response
Date: 07/31/2024
Thank you for letting us know about this issue. We have issued $149.98 on July 28, 2024. You should see this on your account soon.

Please let is know if there are any further issues.
Initial Complaint
Date:06/27/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used this website for continued H333132**3337373233H credits and paid using my credit card. They did take the money out of my account but I haven&#**;t received the courses of the continued H333132**3337373233H credits. I have not been able to reach anyone I customer service to help me as there&#**;s no phone number available.
Business Response
Date: 07/12/2024
Thank you for contacting us regarding this situation. We have received your tickets and have responded to them. We are a cloud based learning environment and do not send out any hard copy information of the courses. You can access your courses through your online account. You have not been charged since 2018 for any courses or membership so there is not a charge for me to give you credit for.

Please let us know if you have any further questions.
Initial Complaint
Date:06/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cannot log into my account. They say I must reset my password but never receive the email to reset my password. I have used this company for years and need to access my records.
Business Response
Date: 06/14/2024
Thank you for letting us know about this issue. Here is how you reset your password.

Go to ce4less.com.
Enter the following:
User id: ******************
Password: FD1CODvWdK3FI3kP2%1lMhxr (copy and paste)
This will log you in and you can change the password on the site.
I have also refunded your charge of $74.99 and left you with full access to all courses.

Thank you for your patience,
Initial Complaint
Date:02/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up to take Ceus for social work license renewal and there was a coupon code for discount. Website will not allow me to apply coupon. Have submitted a ticket to customer service and no response. There is no telephone customer service. I paid $59.99 and would like a refund.
Business Response
Date: 02/27/2024
Thank you for letting us know about this issue. A credit for $69.99 was issued on February 21, 2024 This credit has been issued to your card that was used to make the purchase.

Please let us know if there are any other issues.
Initial Complaint
Date:02/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The past couple of days I have requested a reset to my password. I get a message you have received my request and I have checked ALL of my emails including SPAM. I have not received any links to reset
Business Response
Date: 02/27/2024
Thak you for letting us know of this issue. Please follow the following steps to reset your password.
Go to ce4less.com. Use (copy and paste to the appropriate sections):
UserId: ********************
Password: Qf0m5KY$UzmeY7D6r(KJH2L^
Check the Captcha and press enter. Wait, Do no go any further just wait. The system will log you in and you will be able to go to your account information and change your password.

Please let us know if there are any issues.

Customer Answer
Date: 02/28/2024

Complaint: 21248711

I am rejecting this response because: I followed the instructions and was able to reset my password. I then signed out and tried to sign back in with new password and it sent me to 'password reset'. This is a very frustration process! Please have the company call me directly. *************

Sincerely,

Michileen ******
Business Response
Date: 02/29/2024
Upon review of the response, there are 2 accounts for Michileen ******. The firsst response is to the account under ********************. The other account is under ******************************.
Which email address are you requesting the password on? I will issue a credit when I know which account is needed.
Customer Answer
Date: 02/29/2024

Complaint: 21248711

I am rejecting this response because: I selected rejecting because there is more action to take. The correct email account to use is ******************** Please delete the other email; it is old and no longer in use.

Sincerely,

Michileen ******
Business Response
Date: 03/12/2024
Thank you for letting us know that you are still having issues with this. I have sent you a ful refund for $599.99. If you are in need of our services in the future, feel free to log into your account and repurchase an annual package.
Customer Answer
Date: 03/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Here is my train of events I have had with CE4less.com:1) My first experience with CE4less.com was on 12/27/21. I purchased their "one year unlimited courses" for $56.24. My card was charged on 12/28/21 and I completed all courses I needed immediately and downloaded my certificates. As far as I was concerned, that ended my relationship.2) But two years later, on 12/27/23, I receive an email from CE4less saying, "Just to let you know we've received your subscription renewal order #******** and it is now being processed" at "$54.99"They sent a receipt which includes new and different information from my original 2021 purchase receipt which has no text about a subscription or ongoing charge. But this new receipt says I've magically signed up for something I did not agree to. It reads, "subscription information" is current "until cancelled." I did not, would not have even wanted, sign up for a CEU subscription. To take an understanding view, I might say it was very poor account management or a transition issue. Otherwise, it's something worse.3) I just went through my credit card charges to see if it happened last year too. And I found they'd charged my card in December 2022 too: "12/28 CE4LESS COM ************ MT 74.99I also see they issued a "$20" refund on "2/10/23". Presumably, they saw they'd charged me more than my original sign-up cost. To top this, they never notified me, no email, therefore gave me no opportunity of diverting or addressing their charge made on 12/27/2022.That is the bone I have to pick today. That they did not communicate with me in **************************************************************************** the amount of $54.99 4) As it stands now, in 12/27/2023 I contacted CE4less.com after I received their "renewal charge email, and they replied "it looks like you signed up for the subscription" which as I have said is not true. I'm glad they could refund me this recent charge and cancel this magic "subscription." What is left now is the unannounced charges they made to my credit card on 12/28/2022 for $54.99 which I want Refunded.5) It is sad that CE4less can sells CE "Law and Ethics courses" yet not operate in sound manner.
Business Response
Date: 01/19/2024
Thank you for your patience in this matter. I have read and researched the complaint and show that there was a charge made in Dec 2022. I have a request in for a manual check to be sent to you, which you should receive in **** business days.
I have also cancelled the automatic renewal on your account so that there will be no further charges.
Please let us know if there are any other issues.
Customer Answer
Date: 01/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a payment of $74.99 on 8/21/23 for a year's subscription. My account says that I do not have an active subscription. The company has not responded to my email regarding the issue. At this point, I have had to get my CEUs elsewhere and I just want the $74.99 refunded back to my Discover card.
Business Response
Date: 12/28/2023
Thank you for letting us know abut this issue. I have added the membership to your account and you should be able to take your courses a this time. We apologize for this issue.
Customer Answer
Date: 12/28/2023

Complaint: ********

I am rejecting this response because: I have completed my CEUs elsewhere because of this screw-up. The account is useless to me now and I need a refund.

Sincerely,

****** ****
Business Response
Date: 01/04/2024
We have located the transaction and issued a credit. You should see this on your credit card within 5-10 business days. Attached is a copy of the refund.

Please let us know if there are any further issues.

Customer Answer
Date: 01/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:12/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a professional who must have CEUs to keep my license. I signed up for 1 year of unlimited CEUs from CE4Less.com. I believe I paid $59.99 with their promo-code discount. I took & passed one course, saw my CEU but it would not print. At that point it looped me back to sign up for 1 year with their promo-code. Never got my CEU, was not able to get into any more courses to take without it trying to get me to pay another 1 year of unlimited CEUs. I contacted company via email as instructed, put in "a ticket" to get help as instructed...3 times! never heart anything back. Went thru the BBB and got companies phone number, when I called, was told to Put in "a ticket" for customer service. I read reviews and discovered everyone who left a review has having this same issue. When I signed up, it said I could get refund if not satisfied. I am not satisfied and I would like a refund. more importantly, this site needs to be shut down, it is a total scam! Reading their reviews, sounds like they owe everyone a refund. The other reviews all outline the same problem. A company should not be allowed to take people's money, provide NONE of the service paid for, and get away with it.
Business Response
Date: 12/04/2023
Thank you for letting us know about this issue. We show there are 2 accounts set up, the account that is showing credit has the user id of ** ****************. You should have already set up your password but if you need it reset, follow the instructions on the sign in page.
I have refunded the fee that you paid for your subscription and you still have access to all the courses for the next year. The course that you completed has the certificate available for you to access.
The email that is associated with this account is *****************************.
Please let us know if you have any other issues signing into your account.
Initial Complaint
Date:11/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never filed a complaint with BBB, but I have been trying to contact the customer support for a few months now, which they only give an email and no phone number to contact them, and they have not helped me with getting into my account. This happened when they changed their website. The account I have, has a non-working email and I am unable to change the password because the email they have is a non-working email. I am also concerned they will charge me again through the recurring payments subscription I have when I haven’t even been able to take any courses this year.
Business Response
Date: 12/01/2023
Thank you for letting us know about this issue. The following is how to reset your password to enable you to access your account.
User ID: *******************
Passwords: ************************
Access the website at ce4less.com. Use your email address as your user id and the above password in the appropriate fields. Fill in the Captcha information and enter. Wait. The right side of the page will turn red. Continue to wait. The system will log you on and you can now access the account. You can change your password on the left side panel to one of your choice.
I have sent you a check in the amount of $54.99 and you should receive it in 5-10 business days. I was unable to refund it to your card due to it being over 6 months since the charge. I have also extended you membership until 12/02/2024 free of charge.
Please let us know of any other concerns you may have.

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