ComplaintsforLevel Education Group

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I cannot log into my account. They say I must reset my password but never receive the email to reset my password. I have used this company for years and need to access my records.

  Business response

  06/14/2024

  Thank you for letting us know about this issue.  Here is how you reset your password.

   

  Go to ce4less.com. 

  Enter the following:

  User id: ******************

  Password:  FD1CODvWdK3FI3kP2%1lMhxr  (copy and paste)

  This will log you in and you can change the password on the site.

  I have also refunded your charge of $74.99 and left you with full access to all courses.

   

  Thank you for your patience,  

• Initial Complaint

  02/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Signed up to take Ceus for social work license renewal and there was a coupon code for discount. Website will not allow me to apply coupon. Have submitted a ticket to customer service and no response. There is no telephone customer service. I paid $59.99 and would like a refund.

  Business response

  02/27/2024

  Thank you for letting us know about this issue.  A credit for $69.99 was issued on February 21, 2024  This credit has been issued to your card that was used to make the purchase.

   

  Please let us know if there are any other issues.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The past couple of days I have requested a reset to my password. I get a message you have received my request and I have checked ALL of my emails including SPAM. I have not received any links to reset

  Business response

  02/27/2024

  Thak you for letting us know of this issue.  Please follow the following steps to reset your password.

  Go to ce4less.com.  Use (copy  and paste to the appropriate sections):

  UserId:  ********************

  Password:  Qf0m5KY$UzmeY7D6r(KJH2L^

  Check the Captcha and press enter.  Wait, Do no go any further just wait.  The system will log you in and you will be able to go to your account information and change your password.

   

  Please let us know if there are any issues.

   

  Customer response

  02/28/2024

   
  Complaint: 21248711
  
  I am rejecting this response because: I followed the instructions and was able to reset my password.  I then signed out and tried to sign back in with new password and it sent me to 'password reset'.  This is a very frustration process! Please have the company call me directly.  *************
  
  Sincerely,
  
  Michileen ******

  Business response

  02/29/2024

  Upon review of the response, there are 2 accounts for Michileen ******.  The firsst response is to the account under ********************.  The other account is under ******************************. 

  Which email address are you requesting the password on?  I will issue a credit when I know which account is needed.

  Customer response

  02/29/2024

   
  Complaint: 21248711
  
  I am rejecting this response because: I selected rejecting because there is more action to take.  The correct email account to use is  ********************  Please delete the other email; it is old and no longer in use. 

  
  Sincerely,
  
  Michileen ******

  Business response

  03/12/2024

  Thank you for letting us  know that you are still having issues with this.  I have sent you a ful refund for $599.99.  If you are in need of our services in the future, feel free to log into your account and repurchase an annual package.

  Customer response

  03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  01/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Here is my train of events I have had with CE4less.com:1) My first experience with CE4less.com was on 12/27/21. I purchased their "one year unlimited courses" for $56.24. My card was charged on 12/28/21 and I completed all courses I needed immediately and downloaded my certificates. As far as I was concerned, that ended my relationship.2) But two years later, on 12/27/23, I receive an email from CE4less saying, "Just to let you know we've received your subscription renewal order #******** and it is now being processed" at "$54.99"They sent a receipt which includes new and different information from my original 2021 purchase receipt which has no text about a subscription or ongoing charge. But this new receipt says I've magically signed up for something I did not agree to. It reads, "subscription information" is current "until cancelled." I did not, would not have even wanted, sign up for a CEU subscription. To take an understanding view, I might say it was very poor account management or a transition issue. Otherwise, it's something worse.3) I just went through my credit card charges to see if it happened last year too. And I found they'd charged my card in December 2022 too: "12/28 CE4LESS COM ************ MT 74.99I also see they issued a "$20" refund on "2/10/23". Presumably, they saw they'd charged me more than my original sign-up cost. To top this, they never notified me, no email, therefore gave me no opportunity of diverting or addressing their charge made on 12/27/2022.That is the bone I have to pick today. That they did not communicate with me in **************************************************************************** the amount of $54.99 4) As it stands now, in 12/27/2023 I contacted CE4less.com after I received their "renewal charge email, and they replied "it looks like you signed up for the subscription" which as I have said is not true. I'm glad they could refund me this recent charge and cancel this magic "subscription." What is left now is the unannounced charges they made to my credit card on 12/28/2022 for $54.99 which I want Refunded.5) It is sad that CE4less can sells CE "Law and Ethics courses" yet not operate in sound manner.

  Business response

  01/19/2024

  Thank you for your patience in this matter.  I have read and researched the complaint and show that there was a charge made in Dec 2022.  I have a request in for a manual check to be sent to you, which you should receive in **** business days.

  I have also cancelled the automatic renewal on your account so that there will be no further charges.

  Please let us know if there are any other issues.

  Customer response

  01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I made a payment of $74.99 on 8/21/23 for a year's subscription. My account says that I do not have an active subscription. The company has not responded to my email regarding the issue. At this point, I have had to get my CEUs elsewhere and I just want the $74.99 refunded back to my Discover card.

  Business response

  12/28/2023

  Thank you for letting us know abut this issue.  I have added the membership to your account and you should be able to take your courses a this time.  We apologize for this issue.

  Customer response

  12/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have completed my CEUs elsewhere because of this screw-up.  The account is useless to me now and I need a refund.
  
  Sincerely,
  
  ****** ****

  Business response

  01/04/2024

  We have located the transaction and issued a credit.  You should see this on your credit card within 5-10 business days.  Attached is a copy of the refund.

   

  Please let us know if there are any further issues.

   

   

  Customer response

  01/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  12/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a professional who must have CEUs to keep my license. I signed up for 1 year of unlimited CEUs from CE4Less.com. I believe I paid $59.99 with their promo-code discount. I took & passed one course, saw my CEU but it would not print. At that point it looped me back to sign up for 1 year with their promo-code. Never got my CEU, was not able to get into any more courses to take without it trying to get me to pay another 1 year of unlimited CEUs. I contacted company via email as instructed, put in "a ticket" to get help as instructed...3 times! never heart anything back. Went thru the BBB and got companies phone number, when I called, was told to Put in "a ticket" for customer service. I read reviews and discovered everyone who left a review has having this same issue. When I signed up, it said I could get refund if not satisfied. I am not satisfied and I would like a refund. more importantly, this site needs to be shut down, it is a total scam! Reading their reviews, sounds like they owe everyone a refund. The other reviews all outline the same problem. A company should not be allowed to take people's money, provide NONE of the service paid for, and get away with it.

  Business response

  12/04/2023

  Thank you for letting us know about this issue.  We show there are 2 accounts set up,  the account that is showing credit has the user id of ** ****************.  You should have already set up your password but if you need it reset, follow the instructions on the sign in page.

  I have refunded the fee that you paid for your subscription and you still have access to all the courses for the next year.  The course that you completed has the certificate available for you to access.  

  The email that is associated with this account is *****************************.

  Please let us know if you have any other issues signing into your account.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have never filed a complaint with BBB, but I have been trying to contact the customer support for a few months now, which they only give an email and no phone number to contact them, and they have not helped me with getting into my account. This happened when they changed their website. The account I have, has a non-working email and I am unable to change the password because the email they have is a non-working email. I am also concerned they will charge me again through the recurring payments subscription I have when I haven’t even been able to take any courses this year.

  Business response

  12/01/2023

  Thank you for letting us know about this issue.  The following is how to reset your password to enable you to access your account.

  User ID:  *******************

  Passwords:  ************************

  Access the website at ce4less.com.  Use your email address as your user id and the above password in the appropriate fields.  Fill in the Captcha information and enter.  Wait.  The right side of the page will turn red.  Continue to wait.  The system will log you on and you can now access the account.  You can change your password on the left side panel to one of your choice.

  I have sent you a check in the amount of $54.99 and you should receive it in 5-10 business days.  I was unable to refund it to your card due to it being over 6 months since the charge.  I have also extended you membership until 12/02/2024 free of charge.

  Please let us know of any other concerns you may have.

   

• Initial Complaint

  11/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I cannot log into my account. I have contacted them over 5 times to reset my login information and I have not heard anything back from them. I need to check my subscription. I paid for an entire year and haven't been able to use my account for the past 5 months because they will not respond.

  Business response

  11/28/2023

  Thank you for letting us know about this issue.  I have reset your password and will include instructions on how to access your account.  

  Go to ce4less.com and use the following information to log into your account:

  User ID:  *********************************

  Password:  hy6CX6UOdh(J8C&LW%1XPj62

  Just copy and past this information into the browser.  Do the Captcha and enter.  Wait  The right side of the page will go red.  Wait.  It will log you on and you can go in and change your password to one that you would like to use.

  You do have a membership that ends on 12/20/2023.  I have extended that until 12/20/2024 free of charge.

  Please let us know if there is anything else we can do for you.

  Customer response

  11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing in regards to CE4Less, which is a an affiliate of Level Education Group. I have been a customer for many years. On 11/4/2023, I updated my email address and attempted to change my password. I received an automated response, stating that my email address had been updated, however, when I went to reset my password, I received a message, stating that a link had been sent to my email. I never received the link and have attempted to reset it, several times, to no avail. I have sent 2 ticket request for assistance and have not received a response. The phone numbers that are listed for the company, state that all inquiries need to be submitted online. I am a Licensed Clinical Social Worker and pay for this service, as a integral part of my continuing education. Without access to my account which I have paid for, I cannot access the courses and documentation, that I need to provide t my licensing board for CEU verification.

  Business response

  12/04/2023

  Thank you for letting us know about this issue.  I have reset your password and am including instructions on how to get into your account and change the password to one you would like, without needing an email sent to you.

  User ID:  *************************

  Password: ************************

  Please use the above information to sign into your account.  Just copy and paste the information into the correct sections.  Enter Captcha information and press enter.  Wait.  The right side will turn red lettering.  Still wait.  The system will log you on and you can change your password on the left hand panel on the account.

  Please let us know if you need further assistance.

• Initial Complaint

  10/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is the first complaint I have written in my life. After years of trying to take 2, 2 -year subscriptions of unlimited courses at CE4less, I am totally frustrated about the password problems and not being able to access my courses at all. I tried to write a ticket to them, but the site kicked me out with password issues and I could not get in again. I have spent so many hours trying to get in and take courses and have never been able to take even one let alone unlimited. I would like a full refund for my courses plus an extended membership for courses for all the time I have wasted. I need explicit instructions on how to get in, take the courses, and get credit for them because the software does not work. Ceus are essential for my licensure.

  Business response

  10/25/2023

  Thank you for letting us know about this issue.  I have reset your password and detailed instructions are tot follow.  Please use the following credentials to sign in.

   

  UserId:  *********************

  Password:  ************************  (This is a generic password and you can go in and change it once signed into your account)

  Copy and paste the password into the password section and fill out the Captcha information.  

  Press enter and wait.

  Do not press anything.  The right side of your screen will go to red lettering.  Still wait.  It will log you in and you can go to account settings and change your password there.  You should now be able to utilize your account now.  

  Please let us know if there is anything else you need.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩