ComplaintsforLevel Education Group

• Initial Complaint

  10/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is the first complaint I have written in my life. After years of trying to take 2, 2 -year subscriptions of unlimited courses at CE4less, I am totally frustrated about the password problems and not being able to access my courses at all. I tried to write a ticket to them, but the site kicked me out with password issues and I could not get in again. I have spent so many hours trying to get in and take courses and have never been able to take even one let alone unlimited. I would like a full refund for my courses plus an extended membership for courses for all the time I have wasted. I need explicit instructions on how to get in, take the courses, and get credit for them because the software does not work. Ceus are essential for my licensure.

  Business response

  10/25/2023

  Thank you for letting us know about this issue.  I have reset your password and detailed instructions are tot follow.  Please use the following credentials to sign in.

   

  UserId:  *********************

  Password:  ************************  (This is a generic password and you can go in and change it once signed into your account)

  Copy and paste the password into the password section and fill out the Captcha information.  

  Press enter and wait.

  Do not press anything.  The right side of your screen will go to red lettering.  Still wait.  It will log you in and you can go to account settings and change your password there.  You should now be able to utilize your account now.  

  Please let us know if there is anything else you need.

   

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am attempting to access the CE4Less website, a sister company to Level Education Group. Just as so many others have recently reported, I tried to log into my account and the screen said that my password was incorrect. I was instructed to reset my password to a new one so I clicked on the reset password. It said I would get a link that would allow me to change to a new password. I have been trying for many, many days to do this. Their site keeps saying they will send a link in 10 minutes but nothing is ever received. I sought a phone number to report the problem directly. Nowhere on the web is there a phone number listed. I then messaged their customer support informing them of the problem and still have heard nothing. Multiple times. Nothing. I can't log in, I can't take any courses and I paid for unlimited courses. My complaint is exactly like numerous others that have been received and still this company does nothing to remedy the situation.

  Business response

  10/13/2023

  Thank you for letting us know of this issue.  I will give you instructions on how to log in and change your password without needing the email to do so.

  I have reset your password to a generic one.  Go to the website ce4less.com.

  User ID is your email address.

  Password is : Uhtd)bkNXG@ZIC3dgzjBbZNM

  Just copy and paste the password into your password section.  Fill out the CAPTCHA and press enter.  Wait.  Don't do anything.  The right side of the screen will go red in the writing.  Still do nothing.  The site will log you on and you can go to account information and change your password there.  

  Please let us know if there are any other issues.

   

  Customer response

  10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2 year subscription to the company to access their materials. My subscription should still be active for several more months, however I can't access my account. I forgot my password and when I tried to re-set it, the e-mail to re-set it is being sent to an e-mail address associated with a previous employer that I no longer have access to. I sent three emails (tickets) to request help with this over the course of the last 2 weeks and no none has responded to my request for help.

  Business response

  10/02/2023

  Thank you for bringing this to our attention.  I am sorry that you have had difficulty in getting into your account.  I have reset your password on the account.  Please use the following information to log into your account.

  Customer ID:  ************************

  Password: DVovJr)l7Dn4eBQmx0v^(HFx.

  Please copy and paste the password into the log in section.  Enter the CAPTCH information and press enter.  Please wait.  Do not enter anything or request an email.  The right side of the screen will turn red.  Wait.  You will be logged in in a few seconds.  Once you are in the account you will be able to update your password and email on the account information page.  

  I have added a 2 year membership to your account free of charge.  It is available immediately with out any limitations.

  Thank you for your patience in this matter.

   

   

  Customer response

  10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I tried to log into my account and told that my password was incorrect. They told me to reset my password to a new one so I clicked on the reset password. It said I would get a link that would allow me to change to a new password. I have been trying for days to do this. Their site keeps saying they will send a link in 10 minutes but nothing is ever received. I attempted to contact customer support by informing them of the problem and they said they would get back to me within 24 hours. Nothing. I can't log in, I can't take any courses and I paid for unlimited courses. My complaint is exactly like numerous others that have been received and still this company does nothing to remedy the situation.

  Business response

  09/11/2023

  Thank you for letting us know of this issue in logging in.  I have reset your password to a generic one and here are the instructions to log in and set your own password.

   

  Go to log in on the website.  Enter this information

  User id: **********************

  Password: ************************ (copy and paste into field)

  Complete the Captcha and press enter.  Wait.  The right side of the screen will turn red and an error will come up there.  Don't do anything, just wait.  It will log you in in a few seconds.  You can then go to account information and change your password to one that you would like.

  Please let us know if there are any other issues.

  Customer response

  09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  08/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for CE4Less last fall to complete some ethics CE credits I needed. You had to agree to an auto renewal situation. I just went to cancel as I don't need it anymore and I can't access my account. They required me to change my password and then never sent an email to do so even after multiple requests. The phone number I dug up goes nowhere. I want to be able to cancel my subscription and not be charged. I also want you to fix these issues. Clearly you know there is a problem based on the repeated complaints here. You aren't responding to people for weeks and they have to come here and file a complaint to get a resolution. It's unacceptable to just let this keep happening. Who does business that way?! Also, when I sent emails asking for you to cancel my account (with no response) I DID get an email asking if I wanted to confirm my subscription. Seriously?!

  Business response

  09/06/2023

  I am sorry that you have had these issues.  I have cancelled the renewal that would have been placed on Sept. 17, 2023 and you should not be charged for it.  Thank you for bringing this to our attention.

  I have also reset your password.  Your temporary password is:

  X7Ub6En$#WgYkwAzIXV0Z5s%

  Please use your email account as your user id when you log in.  Copy and paste the above password.  Do the Captcha and enter.  Wait.  The right side of the screen will go red.  Still wait.  Don't do anything.  After a few seconds it will log you into your account.  You then can go to account details and change your password.

   

  If you have any other issues please let us know.

• Initial Complaint

  08/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have an account with ********************. I set it up under my work email account. I no longer work for that employer. CE4less recently changed their login requirements and required all account holders to change their passwords. The process involved accessing a link in the email address on file. I cannot access my old work email account, therefore, I can't update and access my CE4less account.I tried to resolve this issue with CE4less three different ways. Their customer support page (**************************************************) has 3 ways to contact them (i.e. submit a ticket, customer support email, mailing address). I tried each method at least once and have yet to receive a response. In the end, I just want access to the account that I paid for.

  Business response

  08/24/2023

  Thank you for letting  us know about this issue.

  I have been researching this account and have found an account under ****************.  Is this your old employer?  I show the name of the account holder is different than yours.  

  Either way, it would be best to just set up a new account for you with the email you would like to use.  I can set that up for you with some information from you, or you can go in and set it up under enroll.  For me to set it up, I would need the email that you would like to have as your userid and password of your choosing.  If you want to set it up, you will need to do the same thing, then let me know what your email for that account is and then I can go in and add your completed courses and enrolled courses. I will also add a free membership for one year either way.

  Please let me know which way you would like to do this.  I am more than happy to resolve this for you.

   

• Initial Complaint

  08/17/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Last year, I purchased a life time membership access to the CE4less online program for $599.00. Recently, I tried to access the program, but the company got an upgrade to their program and requested that I create a new password. I have made numerous attempts to do so; all unsuccessful. They asked for my current email (which I have had for 10+ years) so that they can contact me and provide a reset password. I have NEVER received an email from them. This is incredibly poor service!!!! They should not be BBB approved. I have read the many other complaints filed and they all describe similar experiences.

  Business response

  08/21/2023

  Thank you for letting us know of this issue.  Reset emails have been going to spam in you email.  

  What I have done is reset your email to a generic password that you will need to use to sign in,

  hdbTfP&x#9$nKxCFN&ZhHDya

  JUst go to log in, enter your user id and this as your password.  Do the captcha that is required.  Enter.  Wait.  The right side of your screen will go to red lettering and instructions.  Just ignore anything there and wait.  It will log you into your account automatically.  You can then go reset the password of your choosing.  I have also ensured that you have a lifetime membership that is valid.

  I am sorry for this inconvenience, as we have updated our website and it required all users to change their password.  For the issues that you have experience, I am sending you a check for $100 on you subscription.  You should see that within **** days.

  Please let us know if there are any other issues.

  Customer response

  08/22/2023

   
  Complaint: 20486434
  
  I am rejecting this response because:

  
  I received the response, but continue to have difficulty signing in, resetting password and accessing courses.  I reset password, and 1.) it appears that my account opened, but in the top right (signin/signup) does not display my name, yet the profile lists my information, 2.)  I completed a course a couple of months ago,  and my account does not show the course completed; in fact, there is no record of any courses completed by me of which there should be many 3.) when I select a course it is asking for payment which should be covered under my "unlimited course" payment.  

  Please address these concerns, you can reach me by cell: ************

  Sincerely,
  
  Michilleen ******

  Business response

  08/24/2023

  Thank you for showing us the issues.  It all stemmed from there being 2 accounts in your email addresses.  One is under user id ********************* and the other is user id Michileen1.  The account with gmail as the user id was updated with all the information that you had first inquired about.  This is not the account that you are using, so please use the account with Michileen1 as the user id.  I believe that is the one that you have been watching for the changes.

  User id: Michileen1

  Sorry about the confusion.

  To address your concerns, 1.  No one has their name displaying at the top banner on the accounts.  It is not something that is the design plan at this time.  We have been focusing on functionality more than appearance.  This will be in the future, but right now it is not there.  All of your information is corrected and showing under account information.  2. The course that you are missing, Substance Use Disorder Treatment: Family Counseling Approaches and took on 5/10/2023 is now showing as completed on your account as well as all other courses. 3. I have updated your account to reflect the lifetime membership.  Additionally, there is a check on the way for $100 partial refund for these issues.

  I hope this address all your concerns and that you are able to fully access your account.

   

   

  Customer response

  08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for following up in a timely manner.  All issues were resolved and the CE4Less business was thoughtful and supportive in their response.
  
  Sincerely,
  
  Michilleen ******

• Initial Complaint

  08/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In April of 2023, I renewed my annual membership with CE4LESS. In early June, CE4LESS changed their website, which required me to use forgot password to re-set my password. I was unable to reset my password because the email address I had on file was no longer valid, so the recovery code could never be obtained. My account was registered under the emailL ********************** I have made MULTIPLE attempts to contact this company via submitting a 'ticket' through their website (3 times); however, they REFUSE to respond back - despite my providing my current email address. I have also sent emails to their customer support at ******************************* they have ignored ALL of my emails. I want a refund as I no longer want to do business with them.

  Business response

  08/10/2023

  Thank you for bringing this to our attention.  I have located your account under the following:

  userid:  *************************************

  Email:  ********************************************

  I am resetting your password to the following generic password so that you can log in and change the password to what you would like it to be.  

  New password:  n1)$3kA*e2qqicJx*1MFdEkF

  When you log in use either your email or userid and copy and paste the new password.  The right side of the screen will go to red.  Just wait, don't do anything or request anything.  In a few seconds it will log you into your account.

  I have issued a full refund for $54.99 and you should see it on your card in 5=10 business days.  I have given you a free 2 year membership as a gift for the issues you have experienced.

  Thank you for your patience in this transition. 

   

   

• Initial Complaint

  08/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  About 10 years ago I purchased a lifetime membership for ce4less courses. I have used it for the past ten years. Now, when I go to get courses they are wanting credit card information. These classes are already paid for! I have tried to reach them 4 times by email. Each time I get a notice that I have a "ticket number". And then I don"t hear anyting back from them. It has been two weeks since I sent 4 emails and they have yet to respond. I just want to be able to take the courses I have already paid for. They used to have a phone number but that is gone.

  Business response

  08/07/2023

  Thank you for letting us know about this situation.  I have gone in and ensured that your lifetime membership is in place.  It is available for you to  use and we apologize for the issues that you have encountered with the switch over.

  Please let us know if there is anything else we can do for you.

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  At the beginning of July CE4less updated their website. When logging on it required a password reset. When I requested a new password the prompt said check email. I have been checking my email daily and still have not been able to reset my password nor have I been able to access my account. In 2019 I paid 599.00 dollars for lifetime unlimited CEU. I am a Substance Abuse Counselor and my certification is due next month. I have been sending emails to [email protected] almost daily and still have not received a response. I have now created a new account so that i can get my CEUs completed for my re-certification which is due in September 2023. What i am requesting is for my lifetime membership to be accessible and a refund for the amount paid for the new account.

  Business response

  07/31/2023

  Thank you for letting us know about this issue.

  I have refunded the $74.99 that you paid on your new account and assured that your lifetime membership was still in place on the correct account for you.

  I have reset your password to the following:

  ************************

  When you log into your account, use [email protected] as your email/ user id.  Copy and paste the above password and check the captcha box.  If it needs more info for the captcha, just follow what they need.  When it is satisfied, it will turn the right side of your screen to red writing.  Just wait, don't try to enter anything.  The screen will do this for a few seconds and then it will let you go into your account.  You can then go and reset your password from inside your account.

  Please let  us know if there are any further issues.

   

  Customer response

  08/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******* ********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩