Complaints

This profile includes complaints for Sportsman's Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sportsman's Warehouse, Inc. has 56 locations, listed below.

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  Sportsman's Warehouse, Inc.

  1475 W 9000 S Ste A West Jordan, UT 84088-9414

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  Sportsman's Warehouse

  1450 N Renaissance Blvd NE Albuquerque, NM 87107-7008

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  Sportsman's Warehouse

  2990 N Sanders St Helena, MT 59601-0624

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  Sportsman's Warehouse

  3534 N Government Way Coeur D Alene, ID 83815-8303

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  Sportsman's Warehouse

  1405 S 348th St Federal Way, WA 98003-6855

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cabelas in Kearney Ne had a Set of 10x42 Vortex Viper binoculars in their flyer for $299.97 sale price($499.99 reg price). I checked at my local Sportsman's Warehouse store and was told that they couldn’t price match because it was less than their cost. I called their customer service (Mathew B) and was told that I would have to buy the item from their store then start a price match action with no guarantee of the outcome. I had the Cabelas /Bass Pro flyer with me at the store. I have never seen a system like this. My guess would be they probably find a reason to keep from matching a price. I expected more from Sportsman’s Warehouse. I guess I can spread the good word to all my friends and acquaintances.

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/22, I discovered an item was delivered to the sportsman’s warehouse Columbia SC location for my late husband back on 09/01/22. Not one person called to inform this item arrived, and as the appointed PR of Mr. ****’s Estate, the item which was a vortex scope with an msrp of $4000 now belongs to me. Therefore, someone should’ve contacted and informed that Sportsman’s was in possession of the item. Upon calling the store to inquire about the product, I was directed to the store manager, Jessica. She is aware of the death of my husband, yet snidely asked why he would not be picking up the the item, then proceeded to rudely ask “Isn’t he deceased?” Which was an inappropriate and unprofessional comment to make. Jessica was the rudest person I’ve ever had to deal with, even as I was picking up the item. She aggressively TOLD me to sign a pick up form, and said nothing else. Is this the type of person the company wants representing them? I feel I have suffered enough being a new widow, I didn’t need a condescending rude manager making my experience a nightmare. I want Sportsman’s Warehouse to contact me, however, I do not want to hear from Jessica. Her performance as a manager should be re-evaluated, as I’ve also noticed many online reviews complaining about her personally.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Sig P365 from this company and asked for a price match on a current, in stock item from another retailed, the exact same model. I emailed all they asked for, I called them asking them to confirm the price while talking to me and they waited three days for the sale to end before responding and denying my request stating "If you sign up for their emails, you can receive up to $100 off. We do see that you took advantage of this offer from them." This was untrue and you can see in the screen shots I'm not even logged into their webpage. Sportsmans Warehouse is calling me a liar and being lazy in not confirming the information provided.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave them cash to pay for an item and the clerk turned it into a debit card. The order was cancelled due to them sending me an e mail to pick it up in Kelso WA. I told the clerk that I wasn't going to drive all the way to Kelso WA. When I asked for my cash back they informed me that they don't give cash back for debit cards. I didn't by a debit card the clerk took my cash and informed me that she needs to order a debit card so she can place my order. The clerk didn't inform me that once she gets a debit card that my cash can't be refunded. There is no policy hanging up in sight that explains store policy when they take your cash and have it turned into a debit card. The company did credit 421.88 back to the debit card the clerk gave me. I would like my cash back. Complaint number 2 In the gun department they are trying to sell people that purchase a firearm insurance. The clerk is telling the customer that it is firearm shipping insurance. If for some reason the firearm needs to be shipped to the manufacture for repairs that you bring it in and they ship it because you have to have an Federal Firearms license to ship a firearm. Manufactures want you to call them and explain to them what is wrong with the item. The manufacture will tell you how UPS or Fed X want's it packaged. Shipping a firearm to a manufacture for repairs doesn't require a Federal Firearms license. I don't know how many of these policies they have sold customers. To the people that they have sold these policies to, they need to inform them with the correct information on shipping a firearm to the manufacture. Complaint 3 There is a clerk at the gun counter telling customers too always carry a ten round magazine with them so it can be changed out if they have a magazine the holds over to rounds in there firearm. If for some reason you shoot a person you can change out the magazine with the ten round magazine. This is not good advise to tell a customer. Thank You ****** * ******

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sleeping bag on 9/5/22. When I got it home I found it to be too small. When I went to return it on 9/7/22 they would not accept my return. There was nothing in the store, on the receipt, or in their online policy that says you can’t return sleeping bags. When I checked out the cashier didn’t advise me that sleeping bags aren’t returnable. When directed to their website I clearly meet their policy. Their decision seems arbitrary and unfair. Had they made their policy clear in the store I could have tried it on in the store. The manager stated you can’t return open sleeping bags, but I had to partially repack it when I picked it off the shelf and their were a number of sleeping bags that looked open to me.

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought this compound bow. It’s a quest. A really nice bow. I got it on sale. Almost 600 on sale for almost 300. First of all just a side note this thing came in a box three times too big for the bow. It was lazily wrapped up in some paper. The box was mangled and torn the thing was sliding around in there. I took it into the local archery shop. I couldn’t get the legs loosened. At all. Like I got my contractor husband to do it he couldn’t. He works on firearms for a living. So I take it to the shop. The guys says this is really really bazaar. He said take it to the actual place. So I went to sportsman’s. I get it to the shop. Three guys have to come work on it. They get it adjusted to min drawback but can’t adjust the length. So I don’t know what else to do I talk to the counter they say no returns on bows…… so the shop guys say take it to another gun shop. I take it to another arms and archery store. It’s been over 2 months……… they have no idea what to do with the thing, you can’t pull it back. They put on a new pulley and have been trying to do whatever they need but it’s still being worked on. They don’t know if it’s ever going to be useable. So you can pull iit back but you can pull it anywhere. So I’m disappointed. I’m stuck with this dysfunctional bow. You guys sent it to me like you knew it was broken. Now I am out 300 on a bow I could be using right now. Listen I’m not looking for a handout. I don’t want any money back, I just want a bow. One that works. It’s completely unfair, to sell a broken bow knowingly and trying to cover it up with a shipment carrier issue. I’m about to start going out in the field and I need to be practicing these two moths not be sitting here day in day out wondering when I’m going to get it back. I just want this issue fairly resolved I don’t know the desired outcome is to just get a bow I paid for. Weather I have to bring this one back or if you guys give me a store credit . But this is essentially robbery to me.

• Initial Complaint

  Date:08/19/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/18/2022 I purchased on Sportsman’s Warehouse website a firearm that was listed on sale 98% off ($24.97). I purchased the rifle and was given a confirmation email with my order number (**********) showing it was in process of being shipped to the store I chose to pick the firearm up. Today08/19/2022 I received an email stating they made a mistake with the price online and wouldn’t fulfill my purchase. I have screenshots of the sale listing and order confirmation on my phone. I’m just trying to get my firearm that I purchased from Sportsman’s Warehouse for the price that was advertised and we were in agreement with.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gun (Canik TP9 Elite SC) on their website Aug 7, 2022 and paid in full with my card. It was physically out of stock in their branch so it had to be shipped from other branch. Aug 10, 2022 - I received an email that my order is ready for pickup so I went to the branch and filled out form 4478. after waiting for roughly 10-15minutes they informed me that my paperwork is denied. I'm cool with it as I'm not the only person getting delayed and I completely understand that it could happen. I called the branch everyday from Aug 11, 2022 to Aug 15, 2022. just to check for my background check status because I don't trust the call-back feature everywhere. Aug 15, 2022 Around 12:30pm-12:45pm during my lunch at work, I called and the guy that I spoke to said that my paperwork is still delayed, it took him two tries to find my paperwork because initially he said he couldn't find it on the computer. Later that day around 4pm, I received an email that my is finally ready for pickup. As soon as i got off from work, I went straight to sportsman to pick it up. Everything went smooth and I got the gun that night. Aug 16, 2022, as early as 8:30am I missed a call from Brooke Hudson the store manager of the sportsman that I bought my gun. I called her back around 12:30 on my lunch break and she wanted my gun back because it was given to me prior having the "Proceed" status from my background check. She offered me $100 for the inconvenience but the way she handled the situation is the worst customer relation I've ever had. She also threatened me that If I did not give it back, she will call the ATF to retrieve the gun and it's not even my mistake and she talked to me like it is my fault. Eventually my background check went to "Proceed" when I called back at 4pm but they still need the gun back to reprocess papers. This is a big mistake with the management and employees. If this gun went to the wrong hands or if I'm a criminal, they're done

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the following items on 6/28/22 in the Eureka, California store: Goal Zero power battery, phone cord for the battery, jet boil propane, and a Jet Boil MiniMo that came to the total of $173.25. When I purchased the items, the cashier told me that I could return any of the items in 30 days with the original packaging and the receipt. So on 7/5/22, I went in the return the items and was denied by the manager and the cashier a refund. I left the items and the receipt there at the store because I couldn't take them on a plane and I didn't have time to sit there and argue with her. I called on 7/6/22 and made a formal complaint about the store with the customer service and a complaint on Yelp with in regards to informing the cashiers of the actual return policy of Sportsman's warehouse, which is no returns on stoves or broken items, which should of been informed to me when I bought it. The manager of the Eureka's store apologized about training his staff and never got back to me about what to do with my items that I left in email. On Yelp, Jeremy the business manager wrote on 7/6/22 that it was referred to the store management team for further review, but I haven't heard anything else from them.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sportsman's Warehouse and Comenity Bank offer an Explorerewards loyalty program. The award 1% back to loyalty card members and an additional 4% if I use my Explorewards Sportsman's Warehouse (Comenity) Visa card. Over the last several months it's been on problem after another, requiring me to contact them. For the past 6 weeks they've largely failed to respond. As a partialexample of purchases with no rewards: ********** $646.99 ********** $307.39 ********** $233.19 ********** $381.59 They need to look at *ALL* my transactions and resolve the issues.