Complaints

This profile includes complaints for AutoSavvy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoSavvy

  2023 S 625 W Woods Cross, UT 84087-1781

  
• 

  AutoSavvy of Boise LLC

  1745 N Five Mile Rd Boise, ID 83713-5409

  
• 

  AutoSavvy

  15447 W Interstate 10 San Antonio, TX 78249-2242

  
• 

  Auto Savvy

  7620 Bellaire Blvd Houston, TX 77036-5806

• 

  AutoSavvy

  13525 US Hwy 19 N Clearwater, FL 33764

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024, I purchased a 2017 GMC Acadia from Autosavvy at their Pike Plaza location in Indianapolis. Since then, the vehicle has required repairs that have not been completed. At the time of purchase, Autosavvy agreed to fix the reverse camera, replace the battery, and detail the car. Firstly, the detailing was never done. The interior is in such poor condition, with a peeling roof covering and exposed insulation, that I am embarrassed to have passengers. I returned the car for these promised repairs and incurred approximately two weeks of Uber expenses, only to receive the vehicle back with all the original issues unresolved. This occurred during the coldest part of winter. I was later informed that while the reverse camera had been replaced, further reprogramming was necessary at a dealership, and that I would be contacted to arrange this. I have yet to receive any communication. Furthermore, the check engine light was illuminated, the air conditioning was not functioning, and several warning notifications appeared on the dashboard requiring attention. Despite my complaints, no one responded. My repeated calls to both the customer service and branch teams have gone unanswered. Upon taking the car to a dealership independently, I was informed of numerous additional faults that would be very costly to repair. My expectation is that Autosavvy either fulfills their initial agreement to repair my vehicle to a satisfactory condition or provides me with a comparable, issue-free replacement. I invested over $25,000 in this purchase.

  

  Business Response

  Date: 04/30/2025

  ****, our service advisor has been in contact with you. She has requested a copy of the estimate that you received from the shop that you took your vehicle to. Our team is reviewing now, and may reach out to see if our team can get the vehicle into our own shop to confirm/duplicate the issues you are experiencing. We apologize for the issues that you've experienced. Our team will continue to work with you directly through contact from **** to find a desirable resolution for you.

  Customer Answer

  Date: 05/02/2025

  
  Complaint: ********
  
  I am rejecting this response due to the following concerns:

  AutoSavvy directed me to ** ****** for vehicle repairs, where I incurred significant diagnostic charges (which must be paid before I can retrieve my car) and rental car expenses. ** ****** indicated the issue was software-related, a reprogramming task they completed quickly. I was informed by AutoSavvy that they lacked the capability to perform this reprogramming in their own shop. This raises concerns about how I can retrieve the car from ** ******, given their payment requirement, and AutoSavvy's initial statement about reprogramming capabilities.

  Sincerely,
  ******** ********

  

  Business Response

  Date: 05/06/2025

  Here is the latest response from our customer service team, "I called earlier and requested the invoice; I am just waiting on the dealership to get us the requested documents so we can get the car moved for the customer. "
  

  Customer Answer

  Date: 05/12/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a VW Atlas with a branded titled from Auto Savvy in **********. After taking the car home for about a week we noticed the car would clunk once in a while. We took the car back and had Auto Savvy look at it and it was sent to another shop where they found the drive shaft was bent. We were without a car for four months until they returned it fixed. After driving the car for a short time, the steering seemed loose, my wife (********) took the car to *** ****** in *********** where they found a bolt on the front left A arm about to fall out. We notified Auto Savvy and took the car to ** dealer in ******* to have it looked at. They noticed uneven ware of the right rear tire. Auto Savvy said this was not covered by warranty, so we had new tires install and an alignment done. The car would not align to specs. Right rear tire again wore out in a few thousand miles, we returned to Auto Savvy and they had it inspected and said nothing was wrong. We replaced all four tires again changing from a 21" rim to 18" at this point we took it back to Auto Savvy and proved the car would not align and for the last three months have had the car and replaced most of the suspension parts. I was told I should take the car to an auto body shop where it is at this time still not fixed with no answers. All repairs have been charged to our extended warranty plan and cost me $100 every time they say it is fixed. I believe the car was never fixed properly or as advertised when we purchased the car. We never are given a straight answer and have spent an extra $5,000 on tires that they will not cover. We can no longer go without a vehicle or pay to repair something that wasn't right to start with.

  

  Business Response

  Date: 02/26/2025

  ******, we're sorry to hear of this situation. I have contacted our General Manager at AutoSavvy Windsor and he has provided me with some background and updates on the situation. He stated that you picked up a loaner vehicle yesterday from AutoSavvy. He also stated that all parts are expected to arrive by Friday for the repair on the lower control arm. Please continue to work with our team, and we will provide updates as soon as they become available after parts arrive.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in the summer of 2023 from the dealership and from day one I have had problems. first the vehicle, which was purchased as a four-wheel-drive vehicle fir towing my boat was found that the four-wheel-drive did not actually initiate. there have been a lot of front end issues and knocking that I have just gotten and fixed myself at my own cost, but it was clear that this vehicle was obviously repaired to sell, but not roadworthy. I have tried relentlessly to contact his company and even try to schedule services. it is almost impossible, and as somebody who works out of town, I do not have the time to go to the deal myself. last month I had to fix axles in my front end in order to even get my tires aligned. It cost over $2000.. here we are to start the year and my whole front end of my truck collapsed. The local dealerships cannot even repair it because it is so bad. The dealership is not trying to take responsibility. This is a 40k purchase of. 2021 vehicle in 2023.

  

  Business Response

  Date: 01/22/2025

  Our team received the estimate from ******************************* on 11/21/25 at 11:30AM for the amount of $14,261.58. Please allow for our service team to review and process this claim. Our Service advisor, *******, who you have been working with will contact you with an update as soon as one is available. We will work as quickly as possible to address these concerns and provide a coverage decision.

• Initial Complaint

  Date:01/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have request. Refund of ***** through email and phone calls several times and grt no response. On a down payment on a car we decided not to take .didn't drove off the lot. Unprofessional, scam lying financial

  

  Business Response

  Date: 01/10/2025

  Destinee -- 

  Our Santa Fe General Manager ****** shared text message communication that he had with you. In the text thread he states that the check has been printed and was working with you to confirm the address that the check should be sent to. The check should be mailed this week. ****** will update you when it is sent.

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off a newly purchased 2023 F-150 for warranty items (codes thrown of truck) to be repaired on 11/04/2024. I bought a truck and was given a small sports car to drive that is so low to the ground I have to crawl to get out. This is after I was told I would have a truck while my truck was being worked on. It has been a full 6-weeks and I am still in a sports car. I get little to no communication from Auto Savvy and my back is hurting from having to drive and get in/out of a car I am being forced to drive as I have no recourse. If my truck cannot be repaired, I expect a full refund including all interest paid for a truck I do not have in my possession, plus a replacement truck of equal value, mileage, and options with no repair work needing to be performed.

  

  Business Response

  Date: 12/11/2024

  Cassy, our customer service manager, spoke with you earlier today. She stated that she informed you of a part that arrived damaged. We have another ordered that should arrive tomorrow. She also stated that your vehicle should have repairs completed by Friday of this week. We apologize for the inconvenience that this has caused you, our team will work as quickly as possible to get the vehicle repairs finished and back to you.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 ***** Odyssey Van from Auto Savvy in February 2024 for around $44,000 after taxes, fees, and warranties. Being a branded title, we purchased the best warranty they had available.Right away, it was apparent that the vehicle had electrical issues. When we followed up with sales person, we were told to take the vehicle somewhere else to get fixed because their shop was too busy. We ended up getting a new battery, which is the only thing that Auto Savvy has covered for us to this point. We also had to bring the vehicle back multiple times to Auto Savvy because we could not get it to pass emissions tests (Im not sure why that was not done before we purchased the vehicle). Over the next few months, the van continued to have major electrical issues. Any time the temperature got cold outside, the vehicle would start throwing every error codes. In addition, it wouldnt drive well when it is throwing the errors. The errors eventually go away when the vehicle warms up, but always return when its cold.Everything was fine during the summer when the temperature was warm and we thought maybe the problems were gone, but as soon as it got cold again, the van started throwing error codes again and not functioning properly. We took the van back to the same ***** Dealership to try and diagnose the problem.Amidst all of the issues, a sales person from Auto Savvy contacted us for a 6-month follow up to ask how we were liking the vehicle. I let them know of the issues we were having and they told me that, once the problem was determined, to have the dealership contact them for approval to cover the costs.Finally, it took the ***** dealership 4 weeks to locate the source of the issue (a bad module). The warranty covered the cost to replace the part, but not for all of the diagnostic work, which was close to $1,000 worth. When the dealership submitted this information to Auto Savvy, they refused to cover these costs.

  

  Business Response

  Date: 12/05/2024

  ******,
  
  We're sorry to hear about this situation. We understand the frustration that you have felt with the issues that you have faced. As you mentioned Endurance is covering the cost of repairs for the *** module. 
  
  Unfortunately, our team has reviewed the *** ***** ***** diagnosis labor cost, and determined that this is not something that we will be covering. Our team has reviewed this multiple times, and decided that we will stick with our coverage decision. We understand that this is not the information that you likely want to hear, and apologize that you have experienced these concerns. 

   

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22636767
  
  I am rejecting this response because I still don't feel like I have received a resolution for my complaints with my vehicle. We have had major electrical issues since we purchased the vehicle which have cost us more than $2,000 of our own money to fix, despite having purchased the best extended warranty that AutoSavvy offers. We have been contacted by representatives of AutoSavvy unsolicited twice to ask about our experience, once by a sales person and once by a company representative in *******. Both times, the sales person and the company representative have stopped responding to phone calls and text messages. Both times, we have been left with no answers. They didnt give me an answer that they couldnt help, they just stopped responding. I have asked to speak with management several times and my requests have never been granted. At the very least, I would appreciate being contacted directly by someone in a leadership position. If AutoSavvy is not able to help financially with the situation with our vehicle, it would be appreciated to at least be told that someone is sorry about the challenges we have faced with a vehicle they sold us and the way we have been led to believe that they would help, only to left with no answers.

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a warranty with AutoSavvy on 07/15. The warranty company was ************************ I called the warranty company today who told me that Autosavvy would have received that refund by 08/15 at the latest, and is responsible for giving me that refund. On september 9th, Autosavvy said they did not receive the money but *** confirmed they sent it. On October 7th I emailed Autosavvy and did no receive a response. I do not have a lien on the vehicle and am owed I believe $980. I know it's above $900 but don't have the exact amount. I have received little to no information from AutoSavvy regarding this.

  

  Business Response

  Date: 11/12/2024

  We're sorry to see this complaint. Our Boise team was made aware of this situation on Friday (11/8) and had our accounting team cut a check for you on Monday (11/11). ****, our General Manager in ************ that you did come pick up the check on Monday (11/11). Our team worked to resolve this delay as quickly as possible, and felt that we had done so when you left our dealership with a check in hand.

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 ***** civic from Auto savvy in **************** at the end of june,and they had told that the bumper had been replaced..they told me if I bought the car I get a power train warranty,they told me it came with the car turns out it was an extra 5,000$ but I thought it could come in handy, I was wrong I just took my car in for an oil change and they told me that I have a bad valve cover gasket and its leaking and the warranty that I paid so much for is useless! The valve job cost me 500$ out of pocket,I've tried numerous times to contact auto savvy and have given nothing but an "I'll call you back" and then nothing.. I just want people to know to be cautious and don't buy car from these people they are greedy and shady if you do bring a mechanic and READ EVERYTHING they will try to slip you stuff you do not need Buyer Beware.. I just moved here and can barley afford it so now I will have to cut down on groceries or something to pay for this..

  

  Business Response

  Date: 11/07/2024

  ********, 
  
  We're sorry to hear of this situation. Our service advisor, Lilliah has tried to contact you a few times this week to provide assistance. She is trying to gather some more information from you on how the claim was filed and what information was provided. AutoSavvy **************** did not have any record of this situation, and so our team is trying to get up to speed and see what options we might be able to provide you with as you work with Endurance.
  
  Lillah's contact information is: Lilliah ***** | Assistant Service Advisor | O: ************ | *************************************************************

  Thank you,

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 ****** after the 4th of July in 2024. At purchase I received reviewed and signed a form disclosing any issues with the vehicle and certification of inspection. The inspection did not show any issues with the car. I gave the dealer a check for$4000 and took the car. When I took the car it was not washed or detailed. The dealer told me they did not have anyone to do it. The car had less than a quarter tank of gas. I had to take the car back within 48 hrs because the wheels were shaking and making noise. Also the dealer needed to do an oil change. Within the next 30 days I took the car back to the dealer because the wheels were grinding and making noise again. I barely received my license and title on 9/26. On 9/30 I took the car back to the dealer because the same wheels were making noise and the brakes were squeaking. Also my engine was making a knocking noise. I was told that day my alternator was bad. How would a car with 30k miles and is 2 years old have a failing alternator? They had no answer. I was told the car would be ready in 2 days. On the 5 day I was told again the car wasn't ready. I complained. I needed transportation for my kids to be able to meet there needs for school, games and practice. I asked for a loan vehicle. I was told NO. replacement of an alternator is a 2hr to one day job. In good faith I have them 5 full days. Their customer service is lousy and I was clear I needed the car over the weekend. After 30 days of owning the car I noticed that the final sales invoice that I signed didn't match what they gave to the financing company. My balance was higher. At the time of purchase I was never told about purchasing extended warranties or their cost. Without acceptance the extended warranty was on my sales invoice for $3500. I was never given the opportunity to deny it accept. I have asked for documents via email and have never been given responses. This place is out for a **** and not to service the client. They are dishonest.

  

  Business Response

  Date: 10/09/2024

  Our service advisor Lilly has been speaking with you regularly since this complaint was filed. Our team reports that they were waiting for the alternator to arrive, and then we will address the issue with the brakes. Our tech did not want to risk additional damage to the alternator by diagnosing further. We will continue to address these concerns and have Lilly provide updates.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the AutoSavvy ********************* location. I was to get back$7000 from the car I traded in. It has been almost a month and I still have not received that money.

  

  Business Response

  Date: 09/26/2024

  Our team was made aware of this situation, and we cut a check this morning (9/26/24). We apologize for the delay and will work to get this check to you as soon as possible.

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22343423
  
  I am rejecting this response because: I have been told this before. When I have the check for $7000 in my hand I will believe it and be satisfied.  
  Hey *****! I didn't forget about you, I should know about your check today
  -****** at AutoSavvy **************************;
  
  Wed, Sep 11 at 5:42 PM
  ******-Accounting is working on it now
  Me-Awesome, thank you!!
  Accounting in **** or at your store? Sorry
  ******: In ****, I don't have an accounting office here sorry!
  Just letting you know I'm staying on top of it
  
  
  Sincerely,
  
  ***** *****

  
  

  

  Business Response

  Date: 09/27/2024

  Our team is checking to see if tracking information was included when the check was sent out. We will provide that here when we have an update.

  Customer Answer

  Date: 09/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I picked the check up myself at the ********** location on Saturday. 
  
  Sincerely,
  
  ***** *****