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Business Profile

Collections Agencies

American Collections Enterprise, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

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5 Customer Reviews

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  • Kianna K

    10/02/2024

    I had an extremely unpleasant experience with this company, particularly with their supervisor. She was rude, unprofessional, and outright disrespectful. When I tried to discuss payment options, instead of helping, she screamed at me and refused to have a calm, adult conversation. She hung up on me when I asked for the companys address and told me to look it up myself. This is not how customers should be treated, especially when theyre trying to resolve a financial matter. No one deserves to be treated this way, and based on my experience, I wouldnt recommend paying them a single dollar until they learn how to speak to people with respect.This company doesnt even deserve a one-star rating. The way they conduct business is unacceptable, and they should be shut down for how they handle their business. Ms. ******* needs to be fired .all recordings of her interactions need to be reviewed ---

  • Andrea A

    12/02/2022

    I called this agency to dispute a charge on my account that I should not be responsible for - the woman in charge was extremely rude, would not listen to what I was saying and hung up on me. The woman was very angry, was yelling at me, told me that she was the only person I could speak to, end of story and hung up on me. The worst customer service I have ever dealt with, Unbelievable!

  • Kellie B

    05/20/2022

    Worst experience I've ever had with a collections agency by far. Rude staff. When I questioned why I owed them money they could not answer. When I asked why no one emailed me back per the email they display on the letter they send you (disputeATpayacei.com), the main woman I spoke with said "we do not respond to customer inquiries, we only hold this information." I hope the people who work here get different jobs. The woman I spoke with, I think her name was Angie, seemed so cold and cared so little. She hung up on me when I initially called her because I was trying to ask questions that she didn't want to answer. I can't imagine how much this impacts their mental health, their families and loved ones. No one deserves this, ESPECIALLY THE PATIENTS WHO ARE SENT HERE TO PAY BILLS.

  • Karin A

    04/05/2022

    Very rude and they lie. I was unaware of a debt as it was originally covered by insurance. I asked to have a copy mailed to me so I could pay online/ verify authenticity And they said they would. They never did, it went on my credit report and then I called to pay it off as at this point I don’t care if it’s a scam and the lady yelled at me and told me I had to send a request in writing to get it mailed to me- so basically admitting the initial people lied.

  • BARBARA B

    03/30/2022

    all I can say is I was verbally abused today! UNACCEPTABLE BEHAVIOR!

Customer Review Rating

1/5

Average of 5 Customer Reviews

Contact Information

205 S Whiting St Ste 500

Alexandria, VA 22304-3632

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(703) 719-9403

BBB Rating & Accreditation

B-

This business is not BBB Accredited

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Years in Business: 32

Customer Reviews are not used in the calculation of BBB Rating

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