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Business Profile

Electrical Contractors

Michael & Son Services Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Reviews

This profile includes reviews for Michael & Son Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Michael & Son Services Inc has 29 locations, listed below.

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    Customer Review Ratings

    4.52

    Average of 923 Customer Reviews

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    Review Details

    • Brittany B

      Date: 03/11/2024

      BEWARE! This is for those who like myself are still learning about homeownership and navigating owning vs. renting. While we cannot assume all companies are tricky and/or greedy this was the reality of my experience with both Logan Gillespie and Qais Noori with Michael & Son. If you are not pleased with work performed DO NOT i repeat DO NOT sign the customer satisfaction form. Logan Gillespie will make suggestions and his team will follow but if you don’t place an emphasis on the work and performance not meeting your expectations you will be stuck with a bill. Qais Noori serves as the finance professional and even though i was misinformed about what should be done prior to the technicians arrival Qais Noori was not helpful. Instead he too pushed back and was avoiding the issue. Do not accept anything from these men as they are not to be trusted. Both men took a passive aggressive approach and failed problem solving the issue. What you hearing is if you have work done to your house and feel you must be assertive, for example you may need to say “do i need to reach out to authorities to have the equipment removed from my residence” I’ll suggest you say that because companies like Michael & Son know these leaders like Logan Gillespie and Qais Noori are in these roles and conducting business in such manner — unfortunately this is more common than you think and experts opinion should not under any circumstances outweigh a paying customer ask and if don’t talk about it who will?

    • Karen E

      Date: 03/08/2024

      This company is horrible. I would not recommend them to anyone!

    • Yvonne M

      Date: 02/21/2024

      Yvonne M

      Date: 02/21/2024

      Customer Service is a thankless job. When I encounter great customer service, I want the company to know. This morning I had to change my appointment because I wanted a particular plumber technician and he wasn’t available today. La Tricia (Shenelle) impressed me with her pleasant tone of voice, her greeting, her help in rescheduling to accommodate me. Although I know that customer service teams are instructed how to do their job efficiently, when one speaks to Shenelle, one gets customer Service protocol delivered in a calm, thorough, and highly professional way. Efficient and not leaving the customer without checking that all questions have been asked. Shenelle is impressive in paying attention to detail. Michael and Son undoubtedly increases its positive brand value with staff like Shenelle and reps like Trevor J***** and others I will meet while enjoying the service and customer care of my Golden Plan with Michael and Son Services. So far my experience with the company’s staff has been very positive! Yvonne M*****

      Michael & Son Services Inc

      Date: 03/18/2024

      Thank you for your kindness 

    • Mark M

      Date: 02/05/2024

      I broke a water pipe on a Saturday afternoon, Michael and Sons dispatched Lalpeck K******* the same day. Lalpeck showed a high level of professionalism in his work. The pipe was broken behind the kitchen sink. Instead of cutting the cabinet (in order to get to the broken pipe), Lalpeck cut a small ~1-1-4” hole from the basement to feed a new water pipe (with a 90 attached) up to the kitchen. Then working within the narrow confines of the small hole where the water pipe came into cabinet (below the sink); he managed to attach the new water pipe. A more difficult process, but one that didn’t damage the cabinet. I have hired several plumbers in the past 45 years (of home ownership) but they did not come close Lalpeck professionalism.

    • Deborah W

      Date: 02/01/2024

      This is an experience that should have received a negative score but it is unavailable to issue. My experience began in February 2023 and extended through October 2023. We were simply trying to get an electric charger installed. Initially a minimum of three electricians visited our home, and each one gave us a different quote. And each one said something differently only to find out that they were all incorrect. Once the supervisor looked into the situation. Every estimate that had been given to us in the work that needed to be done was inaccurate. We sat at the table with a supervisor and what we initially wanted ended up being changed because they couldn’t do what we wanted to do for a price less than $8000. That was broken in half and became a cost of about $4500 but the installation process took from February until October and then they wanted to take me to court for nonpayment for a bill even though they were negligent in sending me a balance to due with the inspection approval. God bless dear Bonita, who was rude and discourteous. “Do you want this process threatening to take to court” and then the supervisor intervened and told me that he would try to get some of the price of the balance due reduced. Long story short, that didn’t happen either . I decided to go ahead and pay the bill. Once I receive the inspection I put the bill in the mail. The next day. I’m not sure who they have running the store over there but I won’t shop there anymore. What an unfortunate situation. I wouldn’t care if I never saw another Michael and son truck ever in life. We I see them coming I make a U Turn. Thanks Bonita you deserve a negative five.

    • Ja R

      Date: 01/31/2024

      Mr. Issac came promptly and was quickly able to identify and fix my issues.

    • Joshua O

      Date: 01/31/2024

      New toilet installed quickly, cleanly, and as promised. John was prompt, knowledgeable, friendly, and helpful. Will continue to utilize for all my needs.

    • Richard T

      Date: 01/31/2024

      Khaleel was an awesome service tech who explained things plainly and carefully. Very detailed work and skillfully completed

    • Agatha W

      Date: 01/29/2024

      Technician Justin did an amazing job providing me detailed information of the work that he planned on doing to service my heating system. Next is electrical and plumbing. Thanks Michael & sons.

    • Ahmad D

      Date: 01/28/2024

      great job from Michael and son , thanks for take care my house

    Michael & Son Services Inc is NOT a BBB Accredited Business.

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