ComplaintsforOurisman Chevrolet Buick GMC

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Sir/Madam I bought a used car Ourisman Chevrolet, Buick & GMC  of Alexandria on Feb 21, 2023, for my minor son (17 years old).Regrettably, the car hasn't been up to par for the following reasons:- The salesperson failed to mention that the car had been smoked in.- The car is very dirty inside (with noticeable large stains) and outside and he promised to detail it, but they refused to do when my son took it to them yesterday March 6, 2023 (because the detailing guy was on vacation, as the salesman told us), and I tried to call him back but he never picked up the phone.- I was discriminated against by gender and religion, and they treated me with no respect to address my concerns.- The salesman lied about the additional fees by adding unknown fees of ($995) and pretended that he gave me a discount of ($1000). Unfortunately, even though I have evidence of this in his handwriting, the manager refused to take care of all these issues.I would appreciate it if you could organize the following:- A refund of $2000.- The car is to be thoroughly cleaned inside and outside to remove the smell of smoke and stains.- Or return the vehicle ASAP.As I'm sure you can imagine, my young kid depends on this car for transportation, and in addition to being a hassle, these issues have cost me extra money because I've had to miss work and struggle with stress and mental pain to the point of being unable to work.I'm hoping we can resolve this issue amicably.However, if the issue is not satisfactorily handled by 03/21/2023, I will consider pursuing other steps to resolve the complaint, such as filing a lawsuit against your dealership for common law fraud through the courts or through Consumer Protection.

  Business response

  04/12/2023

  We took the vehicle back and refunded customer all of her money.

• Initial Complaint

  03/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought a 2016 chevy ***** 2 1/2 months ago with 16,000 miles on it ,,since I had this car it's been in the shop 4 times ,,i took it to 4 different chevy dealership and 4 different results ,,the car was leaking radiator fluid from the thermostat and water pump and now the blower motor smells and is making a chirping/squeaking sound ,,I've invested time and money into a car that I only had for 2 1/2 months and the problem isn't fix at all ,,,I can't drive the car and I felt like I've been rip off,,there wasn't a 101 point inspection on this car and I feel like they shouldn't have sold me a car with multiple problems

• Initial Complaint

  02/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  PART 1 - I reached out to the Ourisman Chevrlot dealer on ******************** an attempt to get an appt for a multi service inspection on my 2005 Chevy ****** I purchased from a previous owner.. I was told they didnt have an appt for a multi inspection, but did have an appt for a full diagnosis, but it was not FREE. Interesting. Initially, I was told there was a recall on the car and I needed to make an appt to get the matter resolved. I received a call later that day they had a cancelation. In order to get the appointment, I needed to be there within 30mins. DONE. I had my mom drop me off because the service person stated that they needed my car for a day. WHY WOULD THEY NEED MY CAR FOR MORE THAN A DAY IF THEY DIDNT HAVE TIME TO DO A FREE DIAGNOSIS. When I dropped my car off I specifically told **** and ***** what was needed. I received a call later that the full inspection will be $185.00. I agreed to those terms and ask that we move forth. I received another call that I need to replace the wheel bearings and a sensor at the cost of $525.00. I agreed to move forth with those repairs. I called for days and no one would assist me nor let me know the status of my car. I received a call the day before New Years that my car was ready, but when I get there I was told that the part for the car was incorrect and they needed another day. After more then 5 days I received another call that my car was ready and the cost was $1900.00. How do we go from $500 to $600.00 to $1900.00. When I arrived to the dealership, the price moved to $3000.00, then another person quoted $2500.00. No one was consistent in the price. To make matters worse they changed the transmission fluids, some carbon removal, brake fluid and a host of other things work I never authorized. Apparently, this is a trend at Ourisman Dealers. After reading the reviews, the service techs and mechanics are performing unnecessary or additional work that was not authorized. IT GETS WORSE. PART 2

  2nd Part After going back and forth with the service rep and other staff members about the inconsistencies of the bill. I had to pay for service that was never authorized. I retrieved my car and left. I got home and just parked the car. The next day I went to run and errand and my car didnt start. It was later determined that the antilock system was in affect. This generally happens when the car battery has been removed or the car sense a break-in. To say the least, the car shut down. I had to have it towed to the ******************** Dealer in order to get my car started. The VA dealer realized that they failed to reset the system and inconvenienced me. MISERABLY. Another inconvenience. By the time the car was towed to the ******************** location January 4, 2023, business hours were coming to a close. I had to wait until Friday, January 6, 2023 to retrieve my car. I spoke with the manager ***, who was amazing. *** said they werent sure why the car shut down and that they needed to do a full diagnosis. So I had to pay for another diagnosis for work that not only did I not authorize, but now I have to get another diagnosis on a car that just received the same service. I had to pay $500.00+ for the same service that was suppose to be done. The ******************** charged me over $500.00 to only tell me that my battery was low and that the motor oil was never changed. If the work was done the first time, why would another dealer tell me otherwise. I feel like I have been taken advantage of and the Ourisman Dealership has created a lot of havoc in my life.

• Initial Complaint

  10/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I did MSRP swap on 9/30/2022. From General Motror's MSRP Swap contract and Buyer's Order, the dealership owes me $4,197.50 on MSRP Swap date. Sales Manager told me that the check will be delivered in 2 weeks. I attempted to contact Sales/Sales Manager, but most of my calls/texts/voice mails were ignored. On 9/3/2022, my husband talked to Sales Manager on site, but was told the check will be mailed in 2 weeks from MSRP Swap date. On 10/12/2022, I left voice message to Sales (Jason), but ignored. On 10/12/2022, I contacted Sales Manager (Krish D******) on chat. He told me he'll check tomorrow, but he has never got back to me. On 10/13/2022, I left voice message to Krish, but ignored On 10/14/202, I texted Jason, but ignored On 10/15/2022 Sales Manager (Krish) called me because I submitted negative review to General Motors. He said the check was mailed on 10/15/2022. If I don't receive by 10/17/2022, he said he'll have the check cancelled and ***** the new check (next day delivery). On 10/17/2022 I didn't receive the check. I texted Krsh to ***** the check so I can receive by 10/19/2022, but ignored

  Business response

  11/10/2022

  The delay was due to a problem at General Motors. Customer has received all monies due, and is happy.

  Customer response

  11/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  10/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a SUV ************** from this business. They sold me a truck with dry rotted tires. The dealership call themselves fixing it by putting something in the tires to stop my low pressure light from coming on. They refuse to reimburse be for the four new tires I had to purchase

• Initial Complaint

  08/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 27th I bought a new 2022 Chevrolet ***********, paid in full for $32,000. The business committed to provide me with a new car with only 4 miles on the vehicle that would be able to transport me to and from school, work, and home. The car was brand new so it should have no electrical issues or need to be placed in the shop. I also got the windshield protection which was an added $2,000. In total, the car and the protection was around $34,000. After purchasing the car and driving around in it, I noticed that some of the features were not up to par. The ***** Car Play system was not working properly and the screen would glitch. Once I had directions displayed on my car I would have to wait at least two minutes for the screen to start lagging and then return to normal and show the directions. This was a danger because if I am driving and need to get somewhere and the directions are scrambled, I do not know where I am going. Once I start my car, I should be able to drive off and leave. This happened on numerous occasions. At least 5 or 6 times. The vehicle only has 2500 miles on it. Also once I was in reverse, the back up camera was not aligned with the steering wheel which is a hazard. If I am backing up and the screen says I am going in one direction but the wheel is going in another, I could crash into something. On two occasions, the dashboard screen was unresponsive to my touch and would lag. After the first two times, I went back to the dealer since they were putting a color sealant on my car and told my sales representative ****** what was going on. He told me not to worry about it but if it happened again to record it and send it to him. The next time my screen glitched, I recorded it and sent it to him. He told me to make an appointment so I did. I have made four and no improvements have been made. My radio also once connected to my phone for music sounds like it pops and the sound is not clear. My phone once connected wirelessly now it does not connect.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  SINCE 4/14/2021 I HAVE YET TO RESOLVE MY MECHANICAL ISSUES WITH THIS THAT WAS COVERED UNDER MY WARRANTY. THIS COMPANY CHARGED ME FOR A DIAGNOSITC. THEN TOLD ME NO ISSUES WERE FOUND. OURISMAN THEN CALLED MY WARRANTY COMPANY TO INFORM THEM THAT I NEEDED A NEW AIR COMPRESSOR. PER MY WARRANTY COMPANY I WAS TO RETURN VEHICLE BACK TO BE FIXED. OURISMAN TOLD ME THAT I HAD TO PAY FOR ANOTHER DIAGNOSTIC. I HAD PAID $781.00 FOR THE SERVICE THAT WAS ALL COVERED UNDER MY WARRANTY. AFTER PAYING I WAS TOLD THAT I HAD TO WAIT FOR THE PARTS. MY CAR SET ON THEIR LOT FOR SEVERAL WEEKKS BEFORE I RETRIEVED MY VEHICLE. ISSUE STILL NOT RESOLVED. I WAS TOLD THAT MY CAR WAS SHOWING SOME CODES THAT NEEDED TO BE ADDRESSED. I PAID $387 AND THE ISSUES WERE NEVER RESOLVED. I HAD AN APPOINTMENT TO HAVE AIR COMPRESSOR FIXED TODAY 5/23/22. I WENT IN THIS MORINING ONLY TO BE TOLD THAT I DID NOT HAVE AN APPOINTMENT AND THAT I WOULD HAVE TO SCHEDULE FOR ANOTHER DIAGNOSITC. THE SERVICE DEPARTMENT IS PRACTING UNLAWFUL BUSINESS PRACTICES.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This dealership is attempting to scam me out of more money. I took my truck to the dealership for repairs. The initial repairs were paid for through my warranty. Two months later, I took my truck back for the same issue. The warranty company would not pay for the work again, because it was the same issue. I had to pay out of my pocket almost $6,000. To have my truck repaired. Again, a few months later, the issue arises again. Same engine cylinder that was repaired twice. Not w, the dealership is giving me the run around and told me that the issue is the same cylinder they supposedly repaired on two separate occasions. They will not respond to emails, or return phone calls. Theyve had my vehicle for two weeks and will not provide a loaner, or give me information regarding repairs to my vehicle. When the service person called me 2/15/2022, she told me that the issue was the 5th cylinder. I informed her that should be under warranty, because they repaired the same thing twice. She said, oh I see that here and told she would call me back, and she has not as of this complaint 2/16/2022.

• Initial Complaint

  02/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 24th 2022 I took my 2016 Chevy ****** to the Ourisman Chevrolet Dealership in Alexandria, VA. I purchased this car from the Ourisman Chrysler/Jeep Dealership on the same grounds March of last year. The Transmission had to be replaced by the Chevrolet Dealership two weeks after I purchased it was covered by my warranty. On January 19,2022 my engine light came on. I scheduled and appointment and took my car in on January 24, 2022. I thought I was going in for an Oil Change. Assistant Service Manager Keith D************** opens the door to my car and then walks over to me telling me the second cylinder is showing a misfire. How he knew that I have no idea. So we proceeded to his workstation where I was told that they would have to look at my car but I would have to leave it there. I was not expecting this and asked if a loaner car was available and he said that they were three weeks on back order and said he could get me a shuttle driver to take me to the train. Keith produced a form asking me to agree to paying $175 diagnostic fee if I do not choose to have any work done on my car. I signed it. Two days later around 2pm I got a call from Keith and was told that if I wanted a loaner I could get one today if I could make it there by 4pm. I asked about my car and he told me they still do not know the cause and they were looking at the engine. I picked up the loaner that day. On February 4th at the end of the day Keith called and told me that my car could be ready by Tuesday or Wednesday of next week and it would be $5,500. I asked about my warranty and he said that it was not covered. I told him that I don't have that kind of money and asked if they had some type of payment plan. He said put it on your credit card. I asked what would happen if I drove the car without the repair and Keith replied you will pay us to put this engine back together and for the loaner. I had know idea that they had taken my engine apart. I have barely driven this car

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 30 Jan 22 I went to Ourisman Chevrolet at *********************** to inquire about options lease vs buy of a vehicle. The salesmen ask questions and said they wanted to do a credit check. I hesitated and said I was just looking at options for now. The salesman specifically said it was a soft credit check and would not affect my credit He ask me for drivers license drivers license address income etc. on the form he ask me to fill out I specifically wrote on it for soft credit check only. I ask if I could write that on there and he said course to make any way I was comfortable with. The next day I was notified of a head credit file pull from the credit agency. This very misleading and an apparent outright lie from the salesman. Even if that was not the case the fact that I specifically wrote on the form for softcredit check only. It seems they would have come back to me to explain they could not do that since I wrote it on the form or explained to me it would not be a soft check and that would have given me the option to decline the check. They also made two copies of my drivers license without my permission. This was also a surprise as with most business I am generally informed a copy of such private information will be made.

  Business response

  02/28/2022

  This is not our dealership.  We are at 4400 Branch Avenue, not **** ******** Hwy.

   

   

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