Theatre
The Cameo TheaterThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Theatre.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Four tickets to see ***** **** and **** ******** were purchased on February 3rd, 2023. The concert was to be held on April 29th, 2023, but was canceled on short notice. A refund was not given. Several emails were sent to the theatre and an email was send saying a refund would be given 21 to 30 days. No refund was given. No phone calls were returned and after a while, no answering machine at all. I did not report this sooner because I was hoping it could be resolved with the theatre. I am hoping you can help me get this resolved. The Order ID is: **********Initial Complaint
07/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid for tickets to a show scheduled July 9th. Show was canceled by the Cameo and have refused to issue refunds as promised in email i and many others received. Still no credit has been issued after numerous attempts to contact.Initial Complaint
07/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 4, I ordered 2 tickets for a ***** ****/***** ******** concert at the Cameo Theatre in ******** ** (scheduled for 4/29/23) for a total of $173.26. My order ID is *********** The show was canceled. I received notification of the cancelation on April 27 (which was a second mass email --- I was not included in the first notification email a week prior). The email indicated that refunds would be issued within a timeframe of 21-30 days to the original payment method. As of this report, I have not received my refund. I have attempted to call the venue (which seems to only be open during an event) and gotten no answer. I have emailed them using all contact forms available on their site. I have received no response. I feel I have exhausted all avenues of contact. I want my refund!! It has been 3 months since this show was canceled. Sincerely, *** ********Initial Complaint
07/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Venue cancelled a show and was suppose to give refunds 2wihin 7 to 10 days.no one has got them yet.show was on July 9th and was cancelled on July 5thname of 3stablishment is Cameo Theater in ******* **.please investigate them as they are blocking people on their FB page that ask about the refunds and they won't return calls as well.Initial Complaint
07/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased tickets to a concert that they canceled then kept my money. They never returned anyone's money who purchased tickets and it evident from all the complaints on line. This, I have found out is common practice for this venue, as they have done this recently for another concert and kept the money of thousands of people. I have attempted contact through email, phone, and online. They have since blocked all customers who contact them asking about a refund. I have contacted several local news stations trying to get a story done about this place. I sent an email the the city manager as well. Why is this being allowed? Why is it ok for this company to literally steal thousands of people's money?Business response
08/07/2023
Although the business did not respond to this complaint, the consumer has notified the BBB that the issue has been resolved.Customer response
08/07/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The venue did finally issue a refund, so I'm sure receiving a message from BBB had alot to do with it and I am very appreciative. Thank you. Regards, **** ****Initial Complaint
07/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In Feb, 2023 I purchased 2 tickets (for the amount of 173.26) to the Rock Rebel street concert. This concert was cancelled. I have not been refunded my money as of yet. Business will not answer phone calls or emails. Now they have announced the business is for SALE.Initial Complaint
07/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband and I purchased tickets to the Rebel Rock Street Show on 2/3/23 from Cameo Theater. The concert was for 4/29/23 at 6:30. According to the phone recording at Cameo Theater a refund would be made within 30 days. I contacted the Cameo theater through e-mail and explained our credit card had been stolen and we had to get a new one which I told them the name of the bank and the information so if needed they can verify. I received an e-mail back and it said they would mail a check to our address. We have never received the check and have tried to call the Cameo several times always getting a busy signal or voicemail. I have also emailed several more times with no response. I would like to get my refund since it is already 7/17/23 and the concert was cancelled around 2 weeks before it was supposed to happen in April of 2023. I also seen on **** the Cameo was going up for sell so I would hope all ticket refunds would be complete before that happens.Initial Complaint
07/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 3rd 2023 I purchased tickets to the Rebel Rock Street Show at The Cameo theater. The amount for the 2 tickets i purchased were 173.26. The concert was cancelled a week before the show on April 20, 2023. The show was scheduled for April 29 th. Everyone was told that their refunds would be issued in 21-30 days. It is now July 15th and still have not been refunded. I have called their number numerous times. It is either busy or goes to voicemail. I have left a lot of messages and have never got a return phone call. I have also emailed them a bunch too and never get a response. I tried messaging them on facebook but was blocked. My order number is **********. Please help me get this resolved as soon as possible.Initial Complaint
07/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased tickets to the ***** **** concert 4/29/23. It was canceled and we received an email that our refund would be returned by original payment method by May 9th. We have reviewed our account history and a refund has not been issued. We have left several voice-mail, emails, and ******** messages in an attempt to contact this company with no replies.Initial Complaint
07/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been seeking a refund for a canceled high profile concert that was to take place several months ago at the Cameo. It was ***** **** and there was a lot of publicity around it. I purchased 3 vip tickets at a total cost of approx $350. The concert was subsequently cancelled and the cameo said all tickets will be refunded. Now, several months later, I still have not got my money. I have made numerous attempts via email and phone and I never have received a response from them. I could never actually talk with a live person. I know there is a lot of people in the same situation from social media and chat on the local news website. Now, I understand, the cameo is for sale and people are worried that Mr. Buchanon has no intention of refunding a lot of people. He should never receive a business license in Virginia again, in my opinion. Thank you **** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
703 State St
Bristol, VA 24201-4142
Customer Complaints Summary
22 total complaints in the last 3 years.
0 complaints closed in the last 12 months.