Reviews

Harassment and Bullying, far beyond what one would expect from any professional entity, especially an insurance agency.Rating: 1 Star I am appalled by my recent experience with Michael Angles Agency under Allstate, the worst I have ever encountered with any insurance agency in my life. My legitimate complaint was completely ignored, and the communication I received was not just unprofessional but extremely harsh and aggressive. Key excerpts from our transcript include:Customer: I am (as soon as customer try to speak, owner talks over the customer)Agency : No! Listen, listen to me. We're not having a conversation. This is a one sided conversation. You've taken up way too much of my staff time. (note*: only 3 emails and 1 short phone call prior to this call) We're not having any more conversations with you. We're not answering any more questions for you.If you'd like to leave,(Allstate) That's fine. That's your prerogative. Everything was done on the up and up. I don't appreciate the accusations that it wasn't. I don't appreciate the lack of knowledge and pushing us to continue answering those questions. We're not answering any more questions.Customer: I just ... (as soon as I try to speak, he talks over, never let customer talk)Agency (now shouts): END OF STORY!! END! OF! GOOD-BYE!! (CLICK!) (terminated the call abruptly)Such severe and rapid escalation in tone suggests a critical need for training in professional conduct and possibly anger management for the staff involved. This level of hostility is alarming and unacceptable from any service provider, especially one associated with a respected brand like Allstate.Prospective clients should be aware of this severe lack of professionalism and empathy. I urge caution before engaging with this agency.

(Update 6/6/2024) They have made no apology or acknowledgment of any kind whatsoever. They continue to ignore the issue, despite my raising it multiple times.