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Find a Location

Umansky Toyota of Charlottesville has 1 locations, listed below.

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    Business ProfileforUmansky Toyota of Charlottesville

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1357 Richmond Rd, Charlottesvle, VA 22911-3517
    BBB File Opened:
    8/24/2018
    Years in Business:
    6
    Business Started:
    9/1/2017
    Business Incorporated:
    8/1/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 50929 for this business, issued by Motor Vehicle Dealer Board

    These agencies may include:

    Motor Vehicle Dealer Board

    2201 W. Broad Street, Suite 104

    Richmond VA 23220

    (804) 367-1100

    Fax: (804) 3671053

    http://www.mvdb.vipnet.org

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Umansky Motor Cars of Charlottesville
    Business Management
    • Mr. Russell Toll, General Manager
    • Mr. Dario Beltran, General Manager
    Contact Information

    Principal

    • Mr. Russell Toll, General Manager

    Customer Contact

    • Mr. Russell Toll, General Manager
    • Mr. Dario Beltran, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Called Toyota Flow to schedule appointment for battery recall heck. I was assure all be free. I get hereabout 30 min early ( appointment at 1). I was then informed 1. Battery is not free, only the checking is. 2. ) I have to wait about 1.5-2 hrs since ALL technicians are on lunch. . . Why was my appointment scheduled at 1? Why was I not informed at appointment scheduling that only the initial checking is free! ? I will never come here again. This is my second negative experience with them. The first one a couple years ago was with a sales agent who decided to walk of with my key and when I requested it to be returned, I was informed that I had to wait. This is NOT a customer friendly place!!!!!!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Eric M

    1 star

    11/18/2022

    I took my 2013 Toyota Tacoma to the Umansky Toyota dealership in Charlottesville, Virginia. I told the service representative at the front that I was hearing a squeaking sound in the front and thought it might be the ** compressor.The service advisor assured me that they would look at it and see what was going on with it. About an hour later, the service advisor called me back. He said that my ** compressor needed to be replaced, and that would cost me close to $3,000.I told them I wanted to get a second opinion, so I paid them the $90 diagnostics fee.I then took my vehicle to another garage here in Charlottesville, Virginia. After the inspection of the engine, the mechanic tells me I dont need to replace the ** compressor. All I need to replace is the belt tensioner which would be $100-$200 to replace. I then had the mechanic replace the part and I had no further issues with my vehicle after that.I then called Umansky Toyota and told them they misdiagnosed my vehicle, and they were going to charge me, thousands of dollars for a part I didnt need. They refused to give me any type of refund for the incorrect diagnostics fee, and they stood by their Toyota certified technician.This place is a joke, and the people who work there are only interested in ripping customers off.

    Local BBB

    BBB Serving Central Virginia

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