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Business Profile

Car Dealers

Umansky Toyota of Charlottesville

This business is NOT BBB Accredited.

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  • Eric M

    Date: 11/18/2022

    I took my 2013 Toyota Tacoma to the Umansky Toyota dealership in Charlottesville, Virginia. I told the service representative at the front that I was hearing a squeaking sound in the front and thought it might be the ** compressor.The service advisor assured me that they would look at it and see what was going on with it. About an hour later, the service advisor called me back. He said that my ** compressor needed to be replaced, and that would cost me close to $3,000.I told them I wanted to get a second opinion, so I paid them the $90 diagnostics fee.I then took my vehicle to another garage here in Charlottesville, Virginia. After the inspection of the engine, the mechanic tells me I dont need to replace the ** compressor. All I need to replace is the belt tensioner which would be $100-$200 to replace. I then had the mechanic replace the part and I had no further issues with my vehicle after that.I then called Umansky Toyota and told them they misdiagnosed my vehicle, and they were going to charge me, thousands of dollars for a part I didnt need. They refused to give me any type of refund for the incorrect diagnostics fee, and they stood by their Toyota certified technician.This place is a joke, and the people who work there are only interested in ripping customers off.

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