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          Priority Hyundai has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfilePriority Hyundai

            New Car Dealers

            Contact Information

            1499 S Military Hwy

            Chesapeake, VA 23320-2603

            Get Directions
            Visit Website
            (757) 366-5000

            Customer Reviews

            1.44/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 99

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1499 S Military Hwy, Chesapeake, VA 23320-2603
            BBB File Opened:
            3/30/2007
            Years in Business:
            99
            Business Started:
            1/1/1925
            Business Incorporated:
            1/1/1925
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 06577746 for this business, issued by State Corporation Commission - Virginia

            These agencies may include:

            State Corporation Commission - Virginia

            Tyler Building, 1300 E. Main St.

            Richmond VA 23219

            (804) 371-9967

            https://www.scc.virginia.gov

            BBB records show a license number of REGISTERED for this business, issued by Motor Vehicle Dealer Board

            These agencies may include:

            Motor Vehicle Dealer Board

            2201 W. Broad St., Ste. 104

            Richmond VA 23220

            (804) 367-1100

            http://www.mvdb.virginia.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Tom Ivey, General Manager
            • Mr. Dennis Ellmer, President
            • General Manager
            • Ms. Rebecca S. Colaw, General Counsel
            Contact Information

            Principal

            • Mr. Tom Ivey, General Manager

            Customer Contact

            • Mr. Tom Ivey, General Manager
            • Mr. Dennis Ellmer, President
            • General Manager
            • Ms. Rebecca S. Colaw, General Counsel
            Additional Contact Information

            Fax Numbers

            • (757) 420-2666
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/05/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            To whom this may concern, I'm writing this letter to serve as a formal complaint for priority Hyundai, in Chesapeake, VA XXXXX. On April 15th 2022 I made a down payment of ****** on a $****.XX XXXX ******* ******** SEL. I picked up the SUV on April 29th, which was within 24 hours of its arrival to the dealership, and paid off the remaining *********** The following day, April 30th, I noticed an advertisement PRIORITY dealership sticker on my vehicle. I called the dealership and spoke with ***** ******** sales consultant, and requested to have the sticker removed by the service center. ***** stated that the dealership will not remove the sticker. I then asked to speak to a manager, and was connected to ***** ****** who also refused to have the advertisement sticker removed. I inquired as to why they refuse to remove it, he admitted that they won't remove the sticker because it could potentially cause damage to the paint on the vehicle. He then told me "if I don't like it, to return it". The car I've waited patiently for, that is currently one most popular SUVs available right now, which makes them almost impossible to locate/purchase. After spending over ******* at Priority Hyundai, one would expect some sort of customer service / courtesy. They have definitely loss my future business and potential referrals.
            Read More
            Read 12 More Complaints

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jesse S

            04/09/2024

            I have a 2020 Hyundai Santa Fe, this is the second new vehicle I have bought from Priority and have always praised their service dept until today. I see that all of the bad reviews are from the last two years, I wonder if that is when new mgmt came in because this place is horrible now. My wife took the car in for our regular oil change three weeks ago, the next day I noticed oil drips on my drive so I told her we need to call Hyundai and let them know that whoever did the oil change left something loose or cross threaded on the oil filter. She tried to get an appt and they were booked for over a month, which is ridiculous. We explained that its under warranty with only 26,000 miles on it, they said that they may have to charge us a $*** diagnostics fee if its our fault. What kind of scam is Hyundaii running over there. I called and requested to talk to the Service Manager and he was conveniently away from his desk, I never received a callback from him. We have been bombarded with offers from Hyundai wanting to buy our car and we keep telling them that its not for sale. Is this their way of getting the car? Unfortunately for Hyundai, I was in the market for a new car at the end of this year but I think I will be going to ***** ** ****** after this experience. What happened to Priority these past two years, maybe Hyundai should look into it to see what's changed. Reddit will be next.
            Read 8 More Customer Reviews

            Local BBB

            BBB of Greater Hampton Roads

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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