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Business Profile

New Car Dealers

Priority Hyundai

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 23, 2023: We took our vehicle up to the service center for a reoccurring issue. We were previously in there in July for engine problems and engine stalling and we were told everything was taken care of including an oil change and an electrical update. We started to have the same issues again so we took the car back in September. We found there was no oil in the car even with an oil change. ****** ( service manager ) informed us they forgot to tell us they were checking for an oil leakage issue and that we would have to bring the vehicle back in **** miles once we got the car back. This information sent us back to square one due to the lack of information given to us in July. ****** informed us this could take two weeks but we would be refunded for a rental car if the issue was under warranty. We got the car back a week later and we were then told they would not refund us even though the issue was under warranty. Not even two weeks later the engine light is back on and we are having the same issues again. The lack of communication with the service center is unprofessional, not even to mention the hundreds of dollars we have to spend every two weeks for a rental car at this point due to their lack of transparency.

    Business Response

    Date: 11/01/2023

    GM Has spoken to ***** ****** *nd has resolved her concerns on her car.

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