ComplaintsforPriority Hyundai

• Initial Complaint

  05/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom this may concern, I'm writing this letter to serve as a formal complaint for priority Hyundai, in Chesapeake, VA XXXXX. On April 15th 2022 I made a down payment of ****** on a $****.XX XXXX ******* ******** SEL. I picked up the SUV on April 29th, which was within 24 hours of its arrival to the dealership, and paid off the remaining *********** The following day, April 30th, I noticed an advertisement PRIORITY dealership sticker on my vehicle. I called the dealership and spoke with ***** ******** sales consultant, and requested to have the sticker removed by the service center. ***** stated that the dealership will not remove the sticker. I then asked to speak to a manager, and was connected to ***** ****** who also refused to have the advertisement sticker removed. I inquired as to why they refuse to remove it, he admitted that they won't remove the sticker because it could potentially cause damage to the paint on the vehicle. He then told me "if I don't like it, to return it". The car I've waited patiently for, that is currently one most popular SUVs available right now, which makes them almost impossible to locate/purchase. After spending over ******* at Priority Hyundai, one would expect some sort of customer service / courtesy. They have definitely loss my future business and potential referrals.

  Business response

  07/25/2022

  Business Response /* (1000, 5, 2022/05/13) */ This customer ordered his new vehicle, which did not arrive at the dealership for several weeks. The customer did not indicate when he ordered the vehicle that he did not want the dealership's small marketing sticker on the car, and likewise did not indicate during the several weeks before delivery that he objected to the small marketing sticker being on the car. On April 29th, the customer came to the dealership and inspected his newly arrived car. During and after his in-person inspection on April 29, the customer did not raise any objection to the marketing sticker. The customer was in fact pleased with his newly arrived vehicle and accepted delivery with no objections or qualifications. Some days after he inspected the vehicle and accepted delivery, the customer contacted the dealership and for the first time complained that he did not like the small marketing sticker on his car. The dealership politely explained to the customer that he is free to hire someone of his choosing to remove the sticker, if that's what he chooses to do. Consumer Response /* (3000, 7, 2022/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately I was unable to object to the "small marketing sticker" being placed on my vehicle, due to dealership failing to mention anything about it during the several weeks of communication we had prior to delivery of the vehicle. How can one object to something they were completely oblivious to? Why would any consumer be willing to provide free promotion to any business, not to mention a promotion that could potentially damage your vehicle upon removal. I've attached a document provided by the dealership, advising me of every detail on/in the vehicle, in which they also conveniently failed to mention the "small marketing sticker"

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom this may concern, I'm writing this letter to serve as a formal complaint for priority Hyundai. I have reached out to so many people in concerns with my issues with my **** ******* ******* My issue is I have been complaining about my car acting up, I have complained about my car not want to start or stalling, or firing off. My car screen would go completely black. I have complained and complain with only excuses I have taken videos. Saturday November 13,2021 @9:55pm I was driving and my car started smoking and the engine locked and would not do anything. My issue now is I have been complaining to Hyundai about my white Hyundai Paint chipping and issue that has been going on for sometime .I pay to much money snd the fact this car was brand knew is beyond me I have called **** from party on ********** ****** for over two months now and went up there before then and spoke with ****** ***** took pictures and when he took pics he sent them in dark and I went up the Hyundai I told him what Hyundai corporate he said he would take more pictures. My car was yo there already for the starter. Came to pick my car up he claim he did it ... I have been trying to reach out to them for a while with no success I'm always being told they are busy and will give me a car by the end of day well it's over 2 months now, I hsve even reached out to ***** ******** in ********** by email and no return call the lack of concern or care. I will never but another car from this place . It's always something with them ...I have had many issues with them. Dropping my car off for service and then the service not being done because they lost my keys to much. My next thing is to go to the media of my having a warranty and Hyundai honoring it when they know it's a issue with the Hyundais with chipping

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2022/01/13) */ The dealership's service department contacted the vehicle's manufacturer, Hyundai, and persuaded the manufacturer to cover the cost of repairing the customer's reported problem concerning the vehicle's exterior paint. The service department contacted the customer approximately one week ago to inform her of this favorable development, but the dealership has not yet heard back from the customer. The customer is asked to please contact the dealership's service department to schedule an appointment to have her vehicle's paint issue addressed. Thank you. Consumer Response /* (3000, 7, 2022/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is in correct I have called them on many different occasions and I have yet to hear from anyone l. So the calling me is incorrect I have called many times and when I call they say they would call back no response . I will try my 20th time to reach someone

• Initial Complaint

  11/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In May 2020, I purchased a Certified PreOwned **** ******* ****** for ****** from Priority Hyundai. The vehicle had an engine safety recall that was not corrected before being put on the market and being sold to me nor was the recall disclosed by the dealership. In june 2020, the vehicle began making abnormal sounds I returned to the dealership to inquire about the recall I learned of I was told I declined the recall servicing in 2017, although I was not the owner then, and nothing could be done. In August 2021, the vehicle stopped in the middle of a busy, 55mph road. This caused a safety hazard to myself and others on the road. My vehicle was towed to Priority Hyundai in August and the issue has still not been corrected despite being told I would receive a new engine. They have had my vehicle for over 2 months causing me to spend over ***** in transportation expenses due to their negligence and failure to efficiently correct the issue. I am in the ****** and need my transportation for work. I would like to be refunded traveling expenses and partial sale price of the vehicle due to this negligence and false advertisement.

  Business response

  01/04/2022

  Business Response /* (1000, 5, 2021/11/16) */ The dealership's service department has already installed a new engine in this customer's **** ******* ******* and the customer picked up her vehicle from the service department last week. As the service department previously explained to the customer, there is a necessary process the dealership must follow to obtain a new ******* engine, and the process takes time. The manufacturer, ******** has to approve the dealership's submitted request for a new engine, the engine must be located and ordered, and the selected engine has to make its way to the dealership through obstacles created by the current well-known supply chain problems that afflict many businesses. Consumer Response /* (3000, 7, 2021/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response doesn't account for the failure to properly inspect and fix the vehicle, before placing it back on the market, when knowing of the safety hazard. There was poor communication the entire duration my vehicle was in the shop with Priority Hyundai.

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had my **** Hyundai ****** since May 25th. It has been in the 2 different times for the same issue and the issue was never resolved, I have 3 symbols popping up on my dashboard when I drive it. It also drives like I have to control when it happens. The dealership keeps telling me there is nothing wrong. I have pictures.

  Business response

  11/04/2021

  Business Response /* (1000, 5, 2021/10/04) */ This customer brought her **** Hyundai ****** to the dealership service department on July 23, 2021, reporting that three lights had activated on the car's dashboard. Service department technicians spent considerable time and effort attempting to reproduce the reported complaint, so that they could accurately diagnose the problem and fix it. Unfortunately, technicians were unable to reproduce the reported problem, and found nothing wrong with the vehicle's electrical system or electrical wiring. Every other component of the vehicle was also functioning properly. No dashboard lights came on while the vehicle was at the dealership service department. The car was therefore released to the customer on the following day, July 24th, and the customer was asked to bring the vehicle back to the service department if the problem returned. The same problem reportedly arose later, prompting the customer to bring her ****** back to the dealership service department on August 6, 2021. Service department technicians again expended considerable time and effort trying to locate and reproduce the reported problem. Despite the service department's diligent and thorough effort, they were unable to reproduce the reported problem, and none of the vehicle's dashboard lights activated or came on while the vehicle was at the service department in August. The technicians found nothing wrong with the car's electrical wiring, electrical systems, or any other component of the vehicle. Service department technicians installed a wiring harness to see if that would alleviate the customer's reported problem. When the customer picked up her car on August 24th, the vehicle was operating and functioning normally, and none of the vehicle's dashboard lights had turned on or activated. The dealership has not seen or evaluated the customer's ****** vehicle, or received any form of communication from the customer, since August 24th, 2021, approximately five weeks ago. The dealership therefore has no knowledge of the present condition of the vehicle. If the customer is experiencing the above described problem with any dashboard lights on the vehicle, or having any other problem with the car, then the dealership's service department requests the customer to please bring the car to the dealership's service department for investigation, evaluation, and repair.

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