39 Customer Reviews
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Review from Agatha H
1 star07/31/2024
Family Dollar in Lanett Alabama is charging higher prices than those maked on the shelves. An item may read ***** on the shelf but is ***** at the point of sale. Many people purchasing several items would not realize that the prices are not as marked but could be spending greater than *** without knowing it. Use caution when paying for your purchases.Review from Angela C
1 star07/31/2024
Dear Family Dollar Customer Service, I am writing to express my extreme dissatisfaction with the service I received at two different Family Dollar locations when attempting to return * ******** prepaid phone card. I purchased the card with the intention of using it to pay for my ******** internet, as advised by an associate at one of your stores. However, when I attempted to use the card, I was told by two different associates at two different locations that it was not possible. When I tried to return the card, I was met with resistance and a condescending attitude from the associate at the second location. Despite showing them the policy that states returns are allowed within a certain timeframe, I was told that all sales are final and that there was nothing they could do. I am extremely disappointed with the lack of customer service and the unwillingness to assist me in resolving this issue. I expect better from a reputable company like Family Dollar and I demand a refund for the ******** prepaid phone card that I was unable to use.Review from Mary W
1 star07/19/2024
Family Dollar on ******* ****** ***** ** *tore #8268, store manager is a lier, rude and very disrespectful to customers. The company is just as bad when you send an email, it needs to be addressed. That manager is very unprofessional, and has a very unapproachable attitude. She lied cause she didn't know how to answer a question, or understand people cards do decline, but that don't mean they committed fraud. That's called defamation to character, and could get you sued. These comments was made before other customers and employees. I want an apology and for her to be removed or reprimanded for her actions. As well as the head district manager to look at your complaints, and your camera's, before you band a customer from your store, which she had already done the day of the incident. You are a community run store, without this community your doors would close. Be careful how you handle your customers, reviews makes a difference in our community, it shows us how we are treated.Review from Monica L
1 star07/17/2024
I went to Family Dollar located at 14035 Puritas Ave in Cleveland, OH on 07/17/2024 at about 7:48pm. The older, heavyset white woman with glasses who was opening the safe at the front of the store aggressively told me twice to "LEAVE MY TOTE BAG, AT THE FRONT OF THE STORE!!" as if I'm going to steal because I am black. My tote bag had a pack of paper towels that I purchased at another store. When I told her I will not leave my bag at the front of the store and proceeded to leave, she could care less if Family Dollar was losing a customer but instead stated sarcastically and nonchalantly "OKAY, HAVE A GREAT DAY!" and continued opening the safe. Something needs to be done about this woman because not only is she causing Family Dollar to lose customers, but her behavior is very bias and racist, and she should not be in that position serving customers.Review from Tanna L
1 star07/16/2024
This family dollar always out of bags for your items.. never restocking, employees very rude and ghetto also whoever the store manager is seems like an inside job with hiring family members i never see a hiring sign. This store needs to be shut down tired of everybody attitudeReview from Sherady L
1 star06/29/2024
Family Dollar does NOT take care of their customers! Every time I go in there for the sales I clip the coupons and it NEVER works! The manager refuses to give me the sale price even after I show it to him on the app. I took pictures today to make sure I got the correct price but couldn't find the coupons on my app. He took 10 minutes looking through my phone and his for the product and couldn't find it and still wouldn't make it right! I don't know if it is just him or the whole company but it is poor customer service and I won't be going back. All that we have in this town are Family Dollar and Dollar general. I will drive to the next town to get what I need before ever going there again. I live in ******** **.Review from Tonya H
1 star06/16/2024
I bought the wrong brand of ******* which was unopened and the cashier refused to do a refund or exchange for me. It was returned 30sec later after it was bought due to the wrong brand. Apparently she didn’t understand the refund or exchange policy. This was at the 257 E main st in ******** ** location . 6/16/24Review from Rafael S
1 star06/12/2024
I was shopping at a family dollar on Martin Luther King Dr. ave in jersey city nj and a older worker that usually it’s at the door assaulted me at 7:30 pm on sundayReview from harley r
1 star05/26/2024
items prices 90 cents more than shelf price. water tasted like hot plastic.Review from William B.
1 star05/09/2024
This Family Dollar store has been saving money on the ink for receipts. For a long time it has been almost impossible to read the receipt because most of the characters are missing visible parts. It wasn't and issue until I purchased a phone card ***. It was impossible to read the numbers to the phone company C.S. person because it wasn't legible. They kept telling me it was an invalid *** number. I toke the receipt back the employee said they don't refund phone *** purchases and they couldn't verify the *** number. I use to frequent this store daily. That over with time to BOYCOTT.
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