Complaints

• Initial Complaint

  04/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Based on my personal experience, I strongly advise against working with Coastal Adjustment Group. On July 3, 2023, ******************* and *************************** from Coastal Adjustment Group visited my home following a fire accident, representing Progressive via Sedgwick. *******, presenting himself as a Veteran, aware of my active-duty military status, convinced us to sign a contract for the house repairs. Initially, things went well, after I paid the $1000 insurance deductible to him. However, once I made an additional $56,173 check payment to *************************** for material and labor, his responsiveness immediately declined. The man who used to call me every day or sometimes even twice or more a day to talk about military life and to inquire about the status of the claim reimbursement from Progressive suddenly stopped calling. I had to call him to ask about updates and timelines for the job. Despite my persistent calls and inquiries about the job, progress stagnated, and assurances were made only to be forgotten. Even after I informed him of my upcoming military relocation orders for June 1, hoping my Active-duty status and the intention of putting the house on the market before leaving would spur action, *******'s conduct remained unchanged. Ultimately, I decided to accept what work he had completed and requested reimbursement for the remaining funds I paid him, to allow me to find someone to promptly address the necessary repairs before my imminent departure, just a month away. However, he declined, citing contractual obligations.So I decided to contacted Progressive to update them on the situation, and the representative handling my case expressed surprise that my home has yet to be fixed. They mentioned ******* had once indicated I was difficult to reach. I was surprised to hear this as well and I offered to provide phone records to demonstrate how frequently I've tried to contact him. They informed me they've also attempted to reach him lately with no success.Despite paying $57,173.73 between July to October 6th, progress remains minimal. Despite my efforts to communicate to a Veteran, the urgency as an active-duty service member facing relocation, ******* continues to delay and evade.Should ******* dispute any of these claims, I am prepared to provide a timeline or sequence of events to the public, also including video footage of visits to my house, phone text messages, voice records from phone calls, and signed documents, to substantiate my assertions.

  Business response

  04/30/2024

  The client is in horrible error . It took until lat 2023 to actually get the Carrier to approve the loss and get funding check. In between that time we completed what was allowed as the client and his family lived at the house 

  once the claim was funded we ask the client to pick cabinets and flooring, after months of sending them to do this and they made no selections, they finally did mid April 2024. Flooring *** cabinets we ordered.
  

  The client instead of choosing a selection in stock,as we requested special ordered the cabinets and floor.. resulting in a projected completion date of mid May 2024. 

   

   

  Customer response

  04/30/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************
  
  
  
  
  

  Customer response

  05/10/2024

  Unfortunately, *************************** has chosen to abuse my trust and forgiveness because I was naive to believe he was a decent individual.  His response is riddled with inaccuracies, a fact that I've substantiated with copies of our text messages, and I hope he can provide evidence to counter my claims. 
  
   
  
  For instance, on July 30, ******* collected a $1,000 check from me, followed by a second check of $17,849 on August 1, 2023. Despite this, it took him 22 days to address basic tasks like fixing burnt wires and painting the bottom floor, resulting in paint splattering on our furniture. I informed ******* about the paint on my furniture, which he has never corrected or addressed
  
   
  
  Despite these setbacks, I continued to trust him. From the time he received the second check until October 6, 2023, when he got a third check of approximately $******, ******* was in frequent contact, especially regarding the $ ****** reimbursement from Progressive. However, his communication immediately deteriorated after receiving the check, prompting me to express concerns on October 20, 2023. After these concerns, he directed us to ************** at ProSource, the ONLY showroom he had recommended for cabinetry, which was on November 8, 2023. We promptly went to ProSource as instructed and made our selection, and on November 10, 2023, I sent him a text message, and reiterate my selection again to him on a phone call he made soon after my text. 
  
   
  
  So, his claim of sending me to more than one showroom for cabinetry is bluntly untrue, and if he firmly believes in his claim, let him provide proof. Let ******* also explain with evidence if he wants to dispute the text exchange we had on Nov 10, 2023, when I chose my cabinets, and the "drawings" he said he sent to ************** at ProSource for the cabinets I chose, after my visit. Also, since ******* claimed that he was waiting on me to select my cabinets so he could complete the job, which is entirely false, why did he neglected the other tasks like cleaning the **** system and completing the painting and flooring until March and May 2024, despite receiving full payment on October 6, 2024?  
  
   
  
  ******* directed me to ************ at LL Flooring Showroom on March 14, 2024, and sent someone to my house to demolish the kitchen floor after a heated phone argument on March 10, 2024. Like the previous showroom visit for the cabinetry, I immediately went to LL Flooring. While he was on the phone with me and ****, I chose the flooring he recommended based on product availability due to time constraints. Despite my prompt selection to expedite the process, ******* delayed ordering the flooring and later alleged that my choice was out of stock, leaving me bewildered. Also, I later learned from the vendors that when the flooring was available for delivery, they tried to reach ******* several times to deliver the flooring, but they couldn't get him. 
  
   
  
  As of now, ******* continues to drag his feet in fixing my house despite being aware of my imminent execution of military orders. He said he had ordered the cabinets and that they are ready to be delivered. As he claimed, the only thing he said he is presently waiting on is something he also had control over, which is removing the remaining old cabinets from the kitchen. According to him, this will take two to three days. However, on August 4, 2023, ******* sent one of his crew members to remove four of the burnt cabinets and the vent, and it took the man about an hour to do so. So, it isn't plausible that it would take his team two to three days, as he claimed, to remove the remaining cabinets if he had planned this, as I have been stressing all along. His lack of urgency and failure to fulfill his promises are deeply concerning. Instead of addressing these issues, he resorts to baseless claims without evidence, which are intended to put unnecessary stress and hurt me and my family.
  
   
  
  Best regards,
  
  *****************

  Business response

  05/10/2024

  **************************;

  The client took 4 months to make a decision, then once he made a decision, he then order special order items, all his project is now complete with the exception of the cabinets which I am scheduling at this time

  Mr **** has constantly delayed the project by his individual and non ability to make up his mind 

  as soon as the cabinets demo can be confirmed, it will take place.. however there are steps that need to be accomplished 

  Mr **** know this but due to his decisions these delays have happened 

  The job will be completed as the schedule permits 

  the alternative is for us to demo the kitchen next week and he will not have an area to cook this was offered, but he declined given we are delayed again by his decisions. 

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 10, 2022 My home caught fire over what is believed to be caused by electrical. My insurance ******** ************** sent out:***************************, Director and Senior Project Manager, Coastal Construction and Electrical Company ************ ************ www.coastalconstructionandelectrical.org **************** was sent out to my home to meet me. Upon meeting **************** he was eager to get things going and said everything I wanted to hear to get me back into my home with my two children who are special needs, one with Down Syndrome and the other with ADHD. **************** promised to take care of everything regarding insurance. Stated by the time he was finished that my home will be better than it was when I first purchased it. He also promised to have the project done by January-February 2023. The first month I saw maybe 8 hours of work with various Immigrants demolishing what needed to be done, which seemed like good work. Second month I saw less work and month after month I was given excuses regarding firings and other project errors costing him over $30,000 due to damages caused by his employees. His employees complained to me that he is not paying them. My insurance is sending me statements of over $200,000 in payments issued. This guy has done nothing but lie and defraud my insurance and me to cover other projects. My home is still not finished till this day. I have many emails and text with his promises and lies. The uncompleted work includes roof, Plumbing, HVAC, Siding, Front deck, back deck, electrical, framing, sheet rock, Windows, flooring, cabinetry, sinks, tubs, faucets, insulation and foundation.Unable to attach pictures, emails and text:Issue The file you are uploading is larger than 5 MB and cannot be attached to the complaint. Please resize and try again. Thank you.

  Business response

  11/08/2023

  We were paid on work completed only by ******************. ****************** took over the project when we were not paid by ******** *** we stopped working for them  

   

  any comments or concerns need to be Addressed to ****************** as they have *************** insurance funds *** paid us only on what was completed. 

  Customer response

  11/08/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I want people to know that this company is a fraud and take advantage of the people and their insurance. Also does not pay their employees and or terminates them after services rendered.]
  
  Regards,
  
  ***************************
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩