Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Koalafi has inaccurately reported the payment history to **********. I called them, and after spending over an hour on the phone, they refused to correct the information. The issue is that I purchased a set of wheels from a dealer, and the dealer did not provide the services included in the original contract priced at $1900.Koalafi was informed of this and initiated an investigation. During the investigation, from December to May, Koalafi notified me that my account was on hold and no payments would be assessed. Once the investigation concluded, Koalafi adjusted the original contract total to reflect the discount due to the dealership's failure to provide the installation of the items, reducing the price from $1900 to $ 1,420.After this adjustment, I returned the items to Koalafi, paid the modified minimum agreement term amount, and my account was closed. The "supervisor" I spoke to on the phone for nearly an hour claimed that Koalafi stated the alleged late payment reports were accurate because I settled for less than the original amount. This is not right, as I did not settle; I simply exercised the option to return the items as I paid the minimum agreement term fee, which was adjusted from $1065.00 to $798.94 to reflect the reduction from the original contract amount to the adjusted one. Koalafi is implying that I returned the items due to being in default, which is inaccurate. I returned the items because they were never installed in the first place. Koalafi has incorrectly reported my account as being closed due to a charged-off and with 4 late payments.

  

  Business Response

  Date: 06/09/2025

  We are sorry to hear you have been disappointed with your experience at?Koalafi.?Our Customer Advocacy Team will reach out to address your concerns as it pertains to terms of your?agreement. You can also contact us at ************, Monday to Friday 8am 9pm and Saturday 8am 8pm EST.? 

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ***** *******
  
  
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally demand a full refund in the amount of $741.62 for services shop, One Stop Auto, performed on my 2017 **** A4 during a visit May 1, 2025. According to the invoices, the shop charged me $741.62 for the replacement of oil sensors. However, a subsequent inspection by an independent certified mechanic revealed that these repairs were unnecessary. - The oil sensors they replaced were fully functional and did not require replacement, they were also installed backwards AND one of them was not the correct sensor. - The independent mechanic took detailed photographs of the relevant components, which clearly support these findings. The misrepresentation of the work performed and unnecessary replacement of functioning parts constitute deceptive business practices and breach of contract, both of which are violations under New York State consumer protection laws. I am requesting a full refund of $741.62 within 10 business days from the date of this letter. If I do not receive this refund by June 14, 2025, I will pursue all available legal remedies, including filing complaints with the ************************ (***) and or Involving the media/initiating action in small claims court. I have sent over plenty of proof that this work was not done in good faith and I am positive it breaches any contract you have with shops that use your services. I am assuming you agree to pay based on doing necessary work and work that is done properly. The fact that you would expect a consumer to pay for work that shouldn't have been done seems like deceptive practice as well. For this reason, please consider this letter a final effort to resolve this matter amicably. I expect your prompt attention and resolution to this serious issue. Please reference account/oder/tracking number for all proof.Sincerely, Brithney and ****** ******

  

  Business Response

  Date: 06/04/2025

  We are sorry to hear you have been disappointed with your experience at?Koalafi. Our Customer Advocacy Team will reach out to address your concerns. You can also contact them at ************, Monday to Friday 8am 9pm and Saturday 8am 8pm EST.?? 

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The reason I have reported this to the BBB is because customer advocacy has mishandled my case, I would like someone higher up to review the facts of the complaint and properly handle this matter.]
  
  Regards,
  
  Brithney /****** ******
  
  
  
  
  

  

  Business Response

  Date: 06/05/2025

  We are sorry to hear you have been disappointed with your experience at?Koalafi.?Our Customer Advocacy Team will reach out to address your concerns as it pertains to terms of your?agreement. You can also contact us at ************, Monday to Friday 8am 9pm and Saturday 8am 8pm EST.? 

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I walked in to mattress firm in ************ ** by the Creek Mall . We were shopping for a ******** to go with our bed set . We found one , we ***** have all the funds up front so the sales associate stated there is an alternate option to finance , ok sounds good . Im thinking we pay the amount due within 90 days we can do that we both work so it shouldnt be a problem . Weve been paying since April weve both made payments. He tells me the final amount to pay off which is $900 at first , then he calls them again and they say $950 so we decide to split $475 from each on 29 May 2025 to pay it in full. So when he calls to make the payment now its $1000. And we are putting out $500 ea , Im like why ***** they say this the first time . Does their system not have the current information doesn't make sense. He contacts me on the 30 May stating we owe $450 due to so fees . The rep ***** explain what kind of fees and its really frustrating, as hard as times is and they are trying to rip people off its crazy. My husband paid $250 and they told him the other half is due before June 11 2025 or we are set to pay $2,995 .

  

  Business Response

  Date: 05/30/2025

  We are sorry to hear you have been disappointed with your experience at? Koalafi.?We would like to address your concern but we are unable to locate an account associated with phone number **************. At your earliest convenience, please call our Customer Advocacy Team at ************ or by email at *******************************************************************************, Monday through Friday from 8am 9pm EST and Saturday from 8am 8pm EST. Thank You!??

  If you are more comfortable providing the lease number or phone number associated with your account directly to the better business bureau, that would work for us as well. 

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you of a fraudulent account opened in my name with WC / KOALAFI. I am a victim of identity theft and did not authorize this account. The details are as follows:Opened Date: 8/6/2024 Account Number: *********High Credit: $4,859.00 I request that you close this account immediately and remove any negative information associated with it from my credit report. Please provide confirmation of the accounts closure and any relevant documentation related to this fraudulent activity.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 05/30/2025

  Our customer advocacy team will be reaching out to the customer to address their concern. After reviewing the account, we were able to locate two accounts associated with this customer. We have worked with them before and confirmed the account was requested to be opened. Since the number on file is the same and we were able to confirm the customer made this request, we would not consider this as fraud. Our team has not been advised of this concern until today. A member of our staff will follow up to address their claim. If they are in need of immediate assistance we can be contacted at ************.

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/25/2025, I logged in to check to see how much was remaining on my account and was shown $477.98. The amount shown was paid via Debit Card. On 5/27/2025, another charge was taken out in addition to the Early Pay Off amount. I called Koalifi and asked questions on why I was charged another $111.41. They said that the Early Pay Off was shown with the $111.41, as that has been deducted from my account since 5/23/2025, as they submitted a request to my bank on 5/23/2025, even though nothing in my contract states "We submit a request 2 days in advance". I continued to ask for clarification on it again, and they continued to repeat the same statement. I then asked why all of my payment receipts show a remaining balance of 0 dollars and they stated, "Your account is closed". That shows improper bookkeeping processes and opens the risk of a lawsuit with the company. I asked for corrected receipts showing the balances, and they continue to state the same phrase, "Your account is closed. There's nothing we can do". A call was placed to my bank regarding this transaction. **** stated that the REQUEST was submitted 5/23/2025 and was CLEARED 5/27/2025. I explained my situation on what occurred, and they have, in return, opened an investigation into my account and this company. I continued to ask the company what their policy was on ***. Was informed per FEDERAL LAW with laws regarding the Automated Clearing House, companies are not allowed to post payments in advance, unlike what ******* is doing, which in turn causes misleading information. The bank states that this is an unlawful transaction due to misleading information and incorrect documentation between what the lease agreement states for accounts paid within 90 days, the amount owed, and payments posted to accounts in advance, causing misleading information.

  

  Business Response

  Date: 05/29/2025

  We are sorry to hear you have been disappointed with your experience at?Koalafi.?Our Customer Advocacy Team will reach out to address your concerns as it pertains to terms of your?agreement. You can also contact us at ************, Monday to Friday 8am 9pm and Saturday 8am 8pm EST.? 

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially visited ******* car repair on 4/11/25 to find out what noise underneath my car. Informed bad struts but both needed replacing $1,903.82. I applied for lease agreement loan through Koalafi, paid them $49 fee plus $3.43 tax then scheduled appointment to return car for repairs on 4/12/25. The assistant manager ordered parts and this should have been completed the same day. After dropping car off and waiting 8.5 hours. I contacted Meineke and was informed all of the parts were not delivered and they needed to keep my car until following week because they had already broken it down for the repairs. This was not possible as my only means of transportation, so they had to reassemble the car for pickup and call me when the parts arrived. ***** (asst. ***** provided me with an updated invoice of $1,099.81 for inconvenience and requested additional time until 4/22/25. I called on 4/23/25 due to no contact or response from *****.Contacted Koalafi to Cancel the Contract and I provided a with detailed explanation of issue and insisted no funds be debited from my account. Representative initiated an investigation then emailed me a affidavit to complete and send back. I emailed the signed documentation along with copy of updated invoice from *****. On 5/13/25, I spoke with Koalafi's assigned case manager, ******** for an update. I also informed her "that I didn't appreciate hearing from recording that my account is deliquent and any information on the call would be used to collect the debt."******** reached out to Meineke's store manager who verified everything I had stated and was very apologetic. He stated he's been had the parts and are ready to repair my car. I asked "why hadn't anyone contacted me because I've been inconvenienced a long time and I no longer trust the company nor service they provide. I would rather take my car somewhere else."Your assistance is greatly needed as I still have to have repairs completed on my vehicle.

  

  Business Response

  Date: 05/27/2025

  We are sorry to hear you have been disappointed with your experience at?Koalafi. Our Customer Advocacy Team will reach out to address your concerns. You can also contact them at ************, Monday to Friday 8am 9pm and Saturday 8am 8pm EST.?? 

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I have already been in contact with Koalafi's customer service representative and case manager to only be informed to await a callback response on pending investigation which is now over 30 days while they are claiming my account is deliquent. No product(s) or services have been received from Meineke since the beginning of agreement on 4/11 I initial and contract date of 4/12/25.]
  
  Regards,
  
  ******** ****
  
  
  
  
  

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******** ****
  
  
  
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Koalafi May 1st to pay off and close account. Cust Serv says ****** so my boyfriend's mom gave her card information, and they charged her ****** which included ***** for conv fee that never was told that this amount was going to be charged. My boyfriend's bank account had a pending transaction at the time of ***** which it was refunded by Koalafi to his account because her mom paid the remaining balance. At this point, the account was in 0 balance in the portal. May 19 the company charge ***** to my boyfriend's bank account again and not only that the account is reopen in the portal adding late fees to a total of ******. We called on May 20th and asked to talk to a supervisor. I try to explain to Mr. ***** that I paid off the account, that the charge to my boyfriend's bank account was refunded by them and now is a balance and late fees. He says that we made a payment after the due date time frame that was schedule so that is why it was a balance due, but they are the ones who refunded the ***** dollars that was already schedule and pending back to my boyfriend's account. He says the total amount customer service gave us was not including the *****. If that was the case, why they put the account in 0 balance? It was their mistake to refund or give us the wrong closing amount. Now they reopen the account and add late fees. I was arguing with them, and they refuse to correct balance to close account. He is requesting my boyfriend mom's bank statement which clearly, they have the money from her account and credited to the account. Payment history shows the transaction, and we have confirmation number for it. Clearly this company want to still money from customers adding outrages interest and late fees. How from ***** that they say still remaining the balance due in 20 days is ******? Sending bank statement with transaction of $****** taking out May 2 and my boyfriend's bank print out with charges of ***** taking out and refunded and again taking out on May 19.

  

  Business Response

  Date: 05/21/2025

  We apologize for any inconvenience you've experienced with?Koalafi, and we truly value your feedback.?The statements from 5/5/2025 shows that your available balance was negative $13 dollars and because of this balance the bank denied our transaction due to insufficient funds. However, we understand your intentions were to close your account before the original deadline. A case manager from our Customer Advocacy Team will be contacting you to discuss your concerns. If you need immediate assistance, please feel free to reach out to our Customer Advocacy Team at ************ or by email **********************************************************************************, Monday through Friday from 8a.m 9pm EST and Saturday from 8am 8pm EST. Thank You
  

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23/25 I paid the full balance on a loan I had through a company called Koalafi. I spoke with a customer service representative at the time I made my payment. I made one payment of $1,192.97 on one account and another $19.88 on the second account bringing my account to paid in full status. A few days go by and I get an email that Koalafi tried billing my checking account. I called customer service to see what the problem could be and why are they billing me when my balance is paid in full. The customer service representative could not explain why my account was being billed and only that I had a balance. This is a company trying to scam me. I paid the balance in full and this company is saying that I owe them $3,293.21. I have an email stating from them that my balance has been paid in full when the payment processed in April. Account# *******************

  

  Business Response

  Date: 05/13/2025

  We are sorry to hear you have been disappointed with your experience at?Koalafi.?An?investigation was completed regarding the customer's concern, and a resolution provided.?A case manager from our Customer Advocacy Team attempted to contact you to provide this resolution and to address any other concerns the customer may have. Please note that you still have time to close your account before the ****** deadline. Please feel free to call our Customer Advocacy Team at ************, Monday through Friday from 8am 9pm and Saturday 8am 8pm EST.? 

   

  Customer Answer

  Date: 05/26/2025

  On 4/23/25 I paid the full balance on a loan I had through a company called Koalafi. I spoke with a customer service representative at the time I made my payment. I made one payment of $1,192.97 on one account and another $19.88 on the second account bringing my account to paid in full status. A few days go by and I get an email that Koalafi tried billing my checking account. I called customer service to see what the problem could be and why are they billing me when my balance is paid in full. The customer service representative could not explain why my account was being billed and only that I had a balance. This is a company trying to scam me. I paid the balance in full and this company is saying that I owe them $3,293.21. I have an email stating from them that my balance has been paid in full when the payment processed in April. Account# *******************

  I paid my account in full with the expectations of it being closed. That is what I expect.

  

  Business Response

  Date: 05/27/2025

  We are sorry to hear you have been disappointed with your experience at?Koalafi.?Our Customer Advocacy Team will reach out to address your concerns as it pertains to terms of your?agreement. You can also contact us at ************, Monday to Friday 8am 9pm and Saturday 8am 8pm EST.? 

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********* *****
  
  
  
  
  

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********* *****
  
  
  
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May ******, I signed a lease agreement through Koalafi for a bed from Furniture Express LR, under the belief that the item was in stock and would be delivered and assembled, as I paid a delivery fee.Once I made it home, I was informed that the item was not in stock, and I would also be required to assemble the bed myself, which was never disclosed at the time of purchase or lease signing. Had I known this, I never would have agreed to the lease in the first place.I immediately contacted Koalafi to cancel the lease before any product was delivered and before the item even arrived at the store. I also contacted the furniture store, who confirmed the bed had not yet come in. Despite this, Koalafi has yet to confirm the cancellation and is still holding $53.66, which should be refunded immediately.I have received no product, no benefit, and the lease has not been activated. After researching Koalafi, Ive found numerous complaints showing similar patterns of refusing to cancel in situations where no goods were received which is deeply concerning and reflects poor business practices.Desired Resolution:Full cancellation of my lease agreement Immediate refund of the $53.66 charged to my account Written confirmation that I will not be charged anything further If this is not resolved quickly, I am fully prepared to escalate this matter through my state attorney generals office and other consumer protection agencies.

  

  Business Response

  Date: 05/13/2025

  We are sorry to hear you have been disappointed with your experience at?Koalafi. Our Customer Advocacy Team will reach out to address your concerns. You can also contact them at ************, Monday to Friday 8am 9pm and Saturday 8am 8pm EST.

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  [Thank you for the response, but this issue is not resolved. I have not received confirmation that my lease has been canceled, that my $53.66 has been refunded, or that I will not be charged further. I was told I would be contacted within 35 days, and I will keep the complaint open until I receive written confirmation of full resolution.]
  
  
  
  Regards,
  
  Trinity Brown
  
  
  
  

  
  

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited email from no-******************************** stating the following:Attention valued customer,In accordance with the terms of your loan agreement, your loan with Koalafi remains currently inactive because the associated purchase has not been completed.If the loan is not activated by completing the associated purchase within ******************************************** that case, no loan proceeds will be disbursed, and the loan agreement will be treated as cancelled, consistent with its terms.If you still wish to move forward with the associated purchase, you may contact the original Merchant to complete the transaction. Once Koalafi receives confirmation from the Merchant that the purchase has been finalized, we will activate the loan as outlined in your agreement. For further assistance with this matter, please contact our **************** Team. ************ | **************************************** | ************************** ************ was not able to assist with determining the origin of this email without requiring additional PII. Im concerned that this may have been a phishing attempt and would like to bring it to the attention of the company.I would like it to be noted that I have not applied for any services, to include loans, with this company. Additionally, I would like the company to place my information on the do not contact list (no mail, email, or telephone contact).

  

  Business Response

  Date: 05/09/2025

  We apologize for any inconvenience you've experienced with?Koalafi, and we truly value your feedback.?A case manager from our Customer Advocacy Team will be contacting you to discuss your concerns. If you need immediate assistance, please feel free to reach out to our Customer Advocacy Team at ************ or by email **********************************************************************************, Monday through Friday from 8a.m 9pm EST and Saturday from 8am 8pm EST. Thank You??? 

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I received a robocall from ***************** indicating that I am a customer of Koalify and that I should call them.  I assume that they received my number through the BBB complaint. This feels more like harassment and less like resolution to cease and desist contact.
  

  To resolve this issue. I want no further contact with this company.
  
  Regards,
  
  *** *****
  
  
  
  

  
  

  

  Business Response

  Date: 05/09/2025

  We were unable to reach the customer regarding their account concern despite our efforts. The document (email) attached to the customers concern has a section that allows them to opt out of all email contacts with the click of a button. We attempted to contact them and advise how to opt out of any account updates through this email. We can be contacted at ************ if they would like our guidance on how to resolve concern. 

  Customer Answer

  Date: 05/09/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, although the email sent today 5/9/2025, did not include a link to opt out of receiving communications, I was able to use the initial email communication received from this company to opt out of future communications; therefore, I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  *** *****